Panasonic KX-NS500 User Manual page 173

Return to Top Menu:
The caller is returned to the top menu of the Automated Attendant service and can then choose to call a different
extension.
To set Incomplete Call Handling status
PT/SLT/PS/SIP Extn./S-PS
Log in to your mailbox.
Follow the prompts
as necessary.
The prompts heard will vary depending
on the feature you set in the previous step.
•
When Call Blocking is enabled, blocked calls are treated by Incomplete Call Handling for no
answer calls.
Assigning Your Covering Extension
A Covering Extension is an extension that receives your calls instead of you. Your calls can be transferred to
your Covering Extension in 2 ways:
•
By the Incomplete Call Handling Feature:
When the Incomplete Call Handling feature handles the call (i.e., if you do not answer, if you are on another
call, or if you have set Call Blocking), it will be transferred to your Covering Extension if you have set
Incomplete Call Handling to "Transfer to Covering Extension" (refer to "
•
By pressing the specified dialling key (0, 3–9):
If the caller presses the key assigned for "Transfer to the Specified Extension" during your greeting
message or while recording a message for you, the call will be transferred to your Covering Extension.
•
You can change the dialling key that transfers your callers to your Covering Extension. If you
assign the "Transfer to Operator" option in your Personal Custom Service to a dialling key,
callers who press that dialling key will be transferred to your Covering Extension (refer to
" Personal Custom Service").
•
If you do not assign your Covering Extension, callers will be transferred to the operator
instead.
No answer calls
4
5
OR
Busy calls
5
Enter 4 or 5.
Enter 5.
Change
1
OR
Accept
2
Enter 1 or 2.
Leaving a Message
1
Transfer to Covering Extension
2
Intercom Paging
3
Transfer to Custom Service
4
Transfer to Operator
5
Return to Top Menu
6
Enter the desired Incomplete Call
Handling status.
To continue
Select an additional status.
OR
If finished, go on-hook.
Incomplete Call Handling").
1.8.5 Transferring Calls
On-hook.
User Manual 173