Common Error Codes From The Scanner - Digital Check SB 500 User Manual

Common Error Codes from the Scanner

-216
Misfeed (The document failed to enter the path on time).
 Remove the document and re-insert it.
 Check for bent or excessively curled leading edges and straighten as
needed.
 If they continue to get -216 errors, this might indicate that;
o The entry drive rollers may be dirty
o Something may be lodged in the path
-220 Document Stopped in the path or did not exit on time
 Eject the documents, to clear the error condition.
 Check the leading edges and corners of the document and straighten as
needed.
 A -220 error code where the document is stopping in the path repeatedly
could indicate debris, paper or a staple in the path. Check if the document's
leading edge looks OK or is catching on something.
 The scanner may need to be cleaned.
-212 No Checks (There are no checks indicated in the entry pocket)
A scan cycle has been initiated, but there is not a document present. Re-insert
the document and try the feeding it again.
-125 No Scanner (The scanner was not found while attempting to initialize the
scanner)
 Check the USB cable connections.
 Try a different cable.
 Try a different USB port.
Verify that the PC has the proper drivers and the scanner firmware file is
installed.
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