Document Fails To Print; Document Prints From Wrong Tray; Printer Makes Unusual Noises - Xerox ColorQube 8580 User Manual

Troubleshooting

Document Fails to Print

Probable Causes
Selected tray has wrong paper size loaded.
The way the printer was installed on the
network could be an issue.
Application and print driver have conflicting
tray selections.

Document Prints From Wrong Tray

Probable Causes
Application and print driver have conflicting
tray selections.

Printer Makes Unusual Noises

Probable Causes
One of the paper trays is not installed
correctly.
Tray 1 roller is out of position.
There is an obstruction or debris inside the
printer.
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132 Xerox ColorQube 8580/8880 Color Printer
User Guide
Solutions
Ensure that the paper type is set properly in the driver and at the
printer control panel. For details, see
• Determine if a print spooler or a computer sharing the printer is
buffering all print jobs and then spooling them to the printer.
Spooling can slow print speeds.
• To test the printer, print some information pages such as the
Office Demo Page. If the page prints, you could have a network
or printer installation issue. For additional help, contact the
system administrator.
1. Check the tray selected in the print driver.
2. Go to the page setup or printer settings of the application from
which you are printing.
3. Set the paper source to match the tray selected in the print
driver or set the paper source to Automatically Select.
Solutions
1. Check the tray selected in the print driver.
2. Go to the page setup or printer settings of the application from
which you are printing.
3. Set the paper source to match the tray selected in the print
driver or set the paper source to Automatically Select.
Note: Set the paper source tray selection to Automatic to have the
print driver select the tray.
Solutions
Open and close the paper tray from which you are printing.
To reset the roller position, open then close front door A.
Turn off the printer and remove the obstruction or debris. If you
cannot remove it, contact your Xerox representative.
Loading Paper on page 53.