Printer Resets Or Turns Off Frequently; Printer Fails To Print - Xerox WorkCentre6655 User Manual

Color multifunction printer
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Printer Resets or Turns Off Frequently

Probable Causes
The power cord is not plugged into the outlet
correctly.
A system error occurred.
The printer is connected to an uninterruptible
power supply.
The printer is connected to a power strip
shared with other high-power devices.

Printer Fails to Print

Probable Causes
The printer has an error.
The printer is out of paper.
A toner cartridge is empty.
The front door is open.
The power cord is not correctly plugged into
the outlet.
The printer is busy.
Solutions
Turn off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then turn on the printer.
Turn off the printer, then turn it on again. Print the Error History
from the Information Pages of the Printer Setting Utility. If the error
persists, contact your Xerox representative.
Turn off the printer, then connect the power cord to a suitable
outlet.
Plug the printer directly into the outlet or into a power strip that is
not shared with other high-power devices.
Solutions
• To clear the error, follow the onscreen prompts.
• Turn off the printer, then turn it on again. If the error persists,
contact your Xerox representative.
Load paper into the tray.
Replace the empty toner cartridge.
• Ensure that the toner cartridge and imaging unit are installed
and fully seated.
• Ensure that the door is closed completely.
• Turn off the printer, then turn it on again. If the error persists,
contact your Xerox representative.
Turn off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then turn on the printer. For
details, see
Turning the Printer On and Off
persists, contact your Xerox representative.
• A previous print job could be the problem. On your computer,
you can use the printer properties to delete all print jobs in the
print queue.
• Load the paper in the tray.
• At the control panel, touch Job Status. If the print job does not
appear check the Ethernet connection between the printer and
the computer.
• At the control panel, touch Job Status. If the print job does not
appear, check the USB connection between the printer and the
computer. Turn off the printer, then turn it on again.
Xerox
WorkCentre
®
®
on page 39. If the error
6655 Color Multifunction Printer
User Guide
Troubleshooting
193

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