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The following explains the corrective actions that need to be taken when you have problems using Craft ROBO. Check
the status of the Craft ROBO before concluding that it maybe faulty. For symptoms not listed in this section, please
refer to the relevant section in the User's Manual on the CD-ROM. If the problem cannot be corrected by taking the
actions described here, please visit the Graphtec web site for further information on the Craft ROBO.
Craft ROBO does not work
Symptom: The LED lamp does not light up even when the standby switch is pressed.
Cause
Solution
The power cord is not firmly
Insert the power cord correctly.
inserted into the AC adapter
Reference: See the Craft ROBO User's Manual (CD-ROM),
or power outlet.
"Connecting the Power Supply and Powering On".
The AC adapter is not
Insert the AC adapter correctly.
connected to the AC adapter
Reference: See the Craft ROBO User's Manual (CD-ROM),
jack. The AC adapter is
"Connecting the Power Supply and Powering On".
coming loose.
Symptom: Media cannot be loaded correctly.
Cause
Solution
Media smaller than 210 mm
To use media smaller than 210 mm in width, affix it to the carrier sheet.
in width has been loaded.
Reference: See the Craft ROBO User's Manual (CD-ROM),
"Setting Media into Position".
Caution: When using the carrier sheet, be aware that media longer than the
carrier sheet cannot be cut.
Media larger than 260 mm
Large media exceeding 260 mm in width cannot be loaded. Cut the media to
in width has been loaded.
a smaller width or replace it with smaller media. (Even when media 260 mm
in width has been loaded, the standard cutting width is 190 mm (maximum of
200 mm), as in the case of media that is 210 mm in width).
The push rollers are dirty.
Wipe off the push rollers using a dry cloth.
When You Have Problems...
Errors are displayed on the computer
Symptom: The error message "Read/Write error to USB*** or GTCUSB" is displayed on the
computer.
Cause
Solution
The Craft ROBO is not
Press the standby switch to turn the LED lamp on. If the LED lamp does not
ready to run.
light even when media has been loaded, Craft ROBO will not start cutting.
The USB cable is not
Insert the USB cable correctly.
properly connected.
Reference: See the Craft ROBO User's Manual (CD-ROM), "Connecting the
Craft ROBO to a Computer".
•
If a repeater or USB hub is being used, remove it and connect the Craft
ROBO directly to the computer. If the media is then cut normally, contact the
manufacturer of your repeater or USB hub.
•
It is possible that the cable is faulty. Replace it with another cable to check.
The selected port for
Check to confirm that the selected port for printing is "USB***" or "GTCUSB".
printing is not the USB port.
If the selected port is not "USB***" or "GTCUSB", change the port. If no ports
for printing are available, reinstall the driver.
•
When using Windows 98/Me
1. From the "Start" menu, click "Setup" and then "Printers".
2. In the displayed list, right-click on Graphtec Craft ROBO and select
"Properties" from the menu.
3. Click the "Advanced" tab and confirm that "GTCUSB" is selected for
"Port to print".
•
When using Windows 2000/XP
1. [Windows 2000]
From the "Start" menu, click "Setup" and then "Printers".
[Windows XP]
From the "Start" menu, click "Control Panel", "Printers and Other
Hardware", and "Printers and Faxes", in that order.
2. In the displayed list, right-click on Graphtec Craft ROBO and select
Properties from the menu.
3. Select the "Port" tab, and confirm that "USB***" is selected.
Reference: See the Craft ROBO User's Manual (CD-ROM), "Installing the
Craft ROBO Controller".
Symptom: USB errors are displayed on the computer during output.
Cause
Solution
The cutting data exceeds
The Craft ROBO contains memory in which data can be stored. If the amount
the memory capacity.
of data exceeds the memory size, an error may be displayed on the computer.
Media will still be cut normally, however.
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When You Have Problems...
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