How To Get Warranty Service - AT&T Home Base User Manual

Warranty
ZTE offers you a limited warranty that the enclosed subscriber unit and its
enclosed accessories will be free from defects in material and workmanship for
a period that expires one (1) year from the date of sale of the Product to you,
provided that you are the original end-user purchaser of the Product and provided
that your purchase was made from a supplier authorized by the Seller. Transfer or
resale of a Product will automatically terminate warranty coverage with respect to
that Product. This limited warranty is not transferable to any third party, including
but not limited to any subsequent purchaser or owner of the Product. This limited
warranty is applicable only to end users in the United States.
This product or phone is warranted for 12 months from date of purchase.
For warranty service information, please call ZTE service number (877) 817-1759
(toll-free). The manufacturer's website, http://www.zteusa.com, is also
available for assistance.
This warranty only applies if the product has been used in accordance with the
manufacturer's instructions under normal use and with reasonable care.
What this warranty does not cover:
a) Defects or damages resulting from the misuse of this product.
b) Defects or damages from abnormal use, abnormal conditions, improper
storage, exposure to moisture, dampness or corrosive environments,
unauthorized modifications, unauthorized repair, neglect, rough handling,
abuse, accident, alteration, improper installation, incorrect voltage
application, food or liquid spoilage, acts of God.
c) Normal wear and tear.
d) If the Product has been opened, modified or repaired by anyone other than
a warranty service center or if it is repaired using unauthorized spare parts.
e) If the serial number or mobile accessory date code has been removed,
erased, defaced, altered, or are illegible in any way subject to sole judgment
of ZTE.
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LIMITED WARRANTY
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY
IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST ZTE AND ZTE'S SOLE AND
EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN PRODUCT. HOWEVER, THIS
LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL
(STATUTORY) RIGHTS UNDER THE APPLICABLE NATIONAL LAWS.
TO THE EXTENT PERMITTED BY APPLICABLE LAW ZTE DOES NOT ASSUME ANY
LIABILITY FOR LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA, FOR ANY
LOSS OF PROFIT, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF
BUSINESS, LOSS OF REVENUES OR LOSS OF ANTICIPATED PROFIT, INCREASED
COSTS OR EXPENSES OR FOR ANY INDIRECT, OR SPECIAL OR CONSEQUENTIAL
LOSS OR DAMAGE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ZTE'S
LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT.
THE ABOVE LIMITATIONS SHALL NOT APPLY TO DEATH OR PERSONAL INJURY
CAUSED BY DEFECT OF PRODUCT IN MATERIAL, DESIGN, AND WORKMANSHIP.

How to Get Warranty Service

To obtain warranty service, please call (877) 817-1759. Please have the following
information available when you send the device in for repair:
• A valid Proof of Purchase
• Return address
• Daytime phone number or fax number
• Model #
• IMEI # (Look for the 15-digit IMEI # behind the back-up battery of the device.)
• Complete description of the problem
• Transportation prepaid
Other Warranty Programs
You may have other warranty programs with your purchase, such as warranty
exchange. If so, please refer to equipment package or the original point of sale.
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