Mitel 6865i User Manual page 133

Call Forward Configuration
Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination.
On the 6865i, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set
three modes for CFWD using the Mitel Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode:
Account (default), Phone, and Custom. Call Forward behaves according to the mode you set.
You can configure CFWD using the Mitel Web UI at the path, Basic Settings > Account Configuration, oryou can configure
CFWD using the IP phone UI at the path, Options > Call Forward.
Using the Mitel Web UI at the path, Operation > Programmable Keys, you can also configure a CFWD key on the phone to
use as a shortcut for accessing the CFWD menu on the phone.
The following describes the behavior for each CFWD mode:
• Account (default): The account mode allows you to configure CFWD on a per account basis. Pressing a configured
CFWD key applies to the account in focus.
• Phone: The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No Answer).
When you configure the initial account, the phone applies the configuration to all other accounts. (In the Mitel Web UI,
only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using
the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
• Custom: The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a
specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6865i, you can set all
accounts to All On or All Off.
Note:
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the
mode was set to Phone.
You can enable different CFWD rules/modes independently (for example, you can set different phone numbers for Busy,
All, and No Answer modes and then turn them on/off individually).
Notes:
• If you make changes to the configuration for CFWD via the IP phone UI, you must refresh the Mitel Web UI screen to
see the changes.
• If CFWD is enabled for an account, the Message Waiting Indicator (MWI) LED will turn on when the CFWD-enabled
account is in focus.
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Managing Calls
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