Questions And Answers - Gigaset N300 IP User Manual

Questions and answers

If you have any queries about the use of your telephone, visit our website at
www.gigaset.com/service
for assistance 24/7. The table below also lists steps for troubleshooting.
The display is blank.
¥ The phone is not connected to the mains power supply.
Check the mains connection
No connection between the base and handset.
¥
1. The handset is outside the range of the base.
Move the handset closer to the base.
¥
2. The range of the base is reduced because Eco Mode mode is activated.
Deactivate Eco Mode
and the base.
3. The handset has not been registered or was deregistered due to the registration of an
¥
additional handset (more than six DECT registrations).
Register the handset again
4. The firmware is currently being updated. ¥
Please wait until the update is complete.
¥
5. The base is not activated.
Check the base power adapter
You cannot hear a ringtone/dialling tone from the fixed line.
¥
The supplied phone cable is not being used or the phone cable may be faulty.
Replace the phone cable. When purchasing from a phone retailer, ensure the cable has
the correct jack pin connections
Some of the network services do not work as specified.
¥
Features are not activated.
Query with the network provider.
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN. ¥
Repeat input of system PIN.
The other party cannot hear you.
¥
The handset may be muted.
Unmute the microphone on the handset.
The number of the caller is not displayed despite CLIP/CLI being activated.
¥
Calling Line Identification is not enabled.
The caller should ask the network provider to enable Calling Line Identification.
You hear an error tone (descending tone sequence) when keying an input.
Action has failed/invalid input. ¥
Repeat the process.
Watch the display and refer to the user guide if necessary.
¢
( page 11).
¢
( page 110) or reduce the distance between the handset
¢
( page 112).
¢
( page 10).
¢
( page 176).
Customer Service & Assistance
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