Gigaset N300IP User Manual
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Gigaset N300IP User Manual

Ipbase
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Summary of Contents for Gigaset N300IP

  • Page 1 Congratulations By purchasing a Gigaset, you have chosen a brand that is fully committed to sustainability. This product’s packaging is eco-friendly! To learn more, visit www.gigaset.com.

  • Page 2: Gigaset N300 Ip - Your Powerful Housemate

    ... with impressive internal qualities. With a broadband-compatible Gigaset handset, you will be amazed by the perfect sound quality. Your Gigaset can do a lot more than just make calls: Connect your Gigaset to the Internet and your PC via Ethernet.

  • Page 3: Functions Of The Button On The Base

    IP address of the base on the handset Press and hold: Set base to registration mode You can operate, set up and use all the telephone functions on your base with a Gigaset C59H, C610H, SL78H, SL400H, S79H or S810H handset, for example.

  • Page 4: Table Of Contents

    VoIP telephony via Gigaset.net ..........43 Gigaset HDSP – telephony with brilliant sound quality ......44 Making calls using network services .
  • Page 5 Contents E-mail notifications ..........76 Opening the incoming e-mail list .
  • Page 6 Questions and answers ........... . . 146 Information on operating Gigaset VoIP telephones with routers with Network Address Translation (NAT) .

  • Page 7: Safety Precautions

    They will be able to advise you regarding the susceptibility of the device to external sources of high frequency energy. Please refer to the "Appendix" chapter for the specifications of this Gigaset product. Do not install the base station in bathrooms or shower rooms. The base is not splash- proof.

  • Page 8: First Steps

    Firmware updates This user guide describes the functions of your phone from firmware version 020 onwards. Whenever there are new or improved functions for your Gigaset, firmware ¢ updates are made available for you to download to your base page 113).

  • Page 9: Installing The Base Station

    Warning Never expose the telephone to any of the following: heat sources, direct sun- light or other electrical appliances. Protect your Gigaset from moisture, dust, corrosive liquids and fumes.

  • Page 10: Connecting The Base

    First steps Connecting the base The following diagram is an overview of all connections for your base. The individual connections are described in detail below. In order to make calls over a fixed line and VoIP, you must connect the base to the fixed line and the Inter- net, see following image, and register at least one handset to the base ¢...
  • Page 11 First steps 1. Connecting the phone and power cables to the base Back panel of the base 1 Insert the phone cable (TAE connection cable with RJ11 plug) into the lower connection socket at the rear of the base. 2 Insert the power cable of the power adapter into the upper connection socket at the rear of the base.
  • Page 12 First steps 2. Connecting the base to the fixed line and the mains power supply Back panel of the base 1 Insert the phone cable into the fixed line connection socket. 2 Then insert the power adapter into the mains socket. Warning Keep the power cable plugged in at all times for operation, as the phone does not work without a mains connection.
  • Page 13 Data protection notice When the device is connected to the router, it automatically contacts the Gigaset support server to make it easier for you to configure the devices and to enable communication with the Internet services. For this purpose, every device sends the following device-specific information...
  • Page 14 Internet. You can find a list of recommended routers on the Internet at: www.gigaset.com/service From here, go to the FAQ page and select your Gigaset IP telephone. Search for "Router", for example. Back panel of the base 1 Insert a plug from the Ethernet cable supplied (Cat 5 with 2 RJ45 Western mod- ular plugs) into the LAN connection socket at the side of the base.
  • Page 15 First steps 4. Connecting the PC to the router (optional) You can change the settings on the phone's base using a PC connected to your phone via the router. PC system requirements: Ethernet port Web browser, such as Microsoft Internet Explorer version 7.0 or higher, or Mozilla Firefox version 3.5 or higher DHCP must be activated (e.g.

  • Page 16: Registering The Handset

    First steps Registering the handset You must register the handset on both the handset (a) and the base (b). a) On the handset ¤ Start the registration procedure on the handset in accordance with the hand- set's user guide. A message usually appears on the display stating that the handset is searching for a base that is ready for registration.

  • Page 17: Setting Up The Phone - Installation Wizard

    Using your telephone's installation assistance on a connected Gigaset handset. This method is described below using the Gigaset C59H handset as an example. Configuration is the same for Gigaset C610H, SL78H, SL400H, S79H or S810H.
  • Page 18 Your authentication name or login ID The (login) password registered with the VoIP provider General settings for your VoIP provider (server addresses etc.) An auto configuration code (activation code) Your Gigaset phone's IP wizard can help you make these entries.
  • Page 19 First steps Please note You can configure up to six VoIP connections. When you get started with the phone, you can initially only configure one VoIP connection. You can configure ¢ additional VoIP connections later with the IP wizard page 109) or Web con- figurator.
  • Page 20 First steps You will see the following display: IP Wizard Do you have a code for auto configuration? Your VoIP provider has supplied you You have received an auto configura- with an authentication name/pass- tion code (activation code) from your word and, where applicable, a user VoIP provider: ¤...
  • Page 21 First steps No Internet connection: The phone requires an Internet connection for you to register your telephone with a VoIP provider. If a connection cannot be made, one of the following mes- sages is displayed: If the phone cannot establish a connection to the router, the message IP address not available is displayed.
  • Page 22 Downloading VoIP provider data The connection wizard establishes a connection with the Gigaset configuration server on the Internet. Various profiles with general access data for different VoIP providers can be downloaded here. After a brief period you will see the following display: Select your country A list of countries is loaded.
  • Page 23 First steps A list of the VoIP providers for which a profile with the general access data is Select a Provider available on the configuration server is displayed. Provider 1 ¤ Provider 2 Press up or down on the control key q repeatedly until your VoIP pro- Provider 3 vider is selected in the display.
  • Page 24 First steps Entering user data for your VoIP account You are now prompted to enter your personal access data for your VoIP account. The following are provider-dependent: User ID, Password, User name Please note ..when entering access data, it is case sensitive. To switch between upper and lower case and digits, press the # key (several times if necessary).
  • Page 25 First steps IP Wizard ¤ User name Using the keypad, enter the user name that you received from your VoIP provider. < C ¤ §OK§ Press the key under on the display screen. IP Wizard Û Once you have made all the necessary entries, the IP wizard will try to register Registering with the phone with the VoIP provider.

  • Page 26: Connection Wizard

    First steps 2. Connection wizard The connection wizard enables you to assign previously configured connections ¢ (fixed line connection, Gigaset.net and VoIP connections, page 43 ¢ page 17) to internal parties as receive and, if applicable, as send connections. Internal parties are the registered handsets.
  • Page 27 Press down on the control key s to Ð scroll through the list if necessary. INT1 receives calls for Fixed Line: 4560123 IP1: 12345602 Gigaset.net: 12345#9 ¤ §Change§ Press the display key if you Change wish to change the receive connec- tion setting.
  • Page 28 INT 1 Select either Yes or No as described IP1: above. ¤ Repeat the steps for each connec- tion. Receive calls for Gigaset.net: < Yes > Back Save ¤ §Save§ Press the display key once you have finished configuring the settings for the handset.

  • Page 29: Completing The Installation

    First steps If the handset is to make calls via a dif- ferent connection/phone number: INT 1 ¤ Press right on the control key v Connection for repeatedly, until the required con- nection is displayed (in the exam- outgoing calls: ple, IP1).

  • Page 30: Date/Time

    First steps Displays Reception between the base and the handset: – Good to poor: Ð i Ñ Ò 07:15 – No reception: ¼ (red) INT 1 14 Oct Green: Eco Mode activated Charge status of the batteries: – y y { { (Empty to full) –...

  • Page 31: Proceeding

    Setting Eco Mode page 94 Preparing the telephone for SMS reception page 64 Operating the telephone on a PABX page 117 Registering Gigaset handsets to the base page 96 Using online directories page 52 Entering additional VoIP accounts page 109...

  • Page 32: Understanding The Operating Steps

    First steps Understanding the operating steps The operating steps have been shortened in this user guide and are based on a Gigaset C59H/C610H handset. Examples: The display: Ï ¢ ¢ ¢ Eco Mode Eco Mode+ (³ = on) means: ¤...
  • Page 33 First steps Eco Mode Press down on the control key s ¤ ³ Eco Mode ´ until the Eco Mode+ menu option Eco Mode+ is highlighted. Back Change ¤ §Change§ Press the display key activate/deactivate the function. Eco Mode The change is effective immediately ³...

  • Page 34: Menu Overview

    Menu overview Menu overview You can use the base functions of your Gigaset N300 IP via a registered handset. For the Gigaset C59H, C610H, SL78H, SL400H, S79H or S810H handsets, the base functions are inserted into the handset menu; these functions are set out below. In place of the handset-specific func- tions, "..."...
  • Page 35 Transfer (ECT) page 48 É Additional Features ¢ Info Center only for Gigaset C59H/C610H handset, with the page 81 Gigaset SL78H, SL400H, S79H or S810H handsets, you will find the Info Center in the main menu..Ï...
  • Page 36 Menu overview ¢ • System . . . page 115 ¢ Base Reset page 115 Base Restart ¢ Repeater Mode page 114 ¢ Local Network page 107 ¢ Update Firmware page 113 ¢ System PIN page 105 ¢ Eco Mode Eco Mode page 94 ¢...

  • Page 37: Making Calls

    Making calls Making calls You can make calls on a Gigaset handset connected to your base. Please note You can make up to two external calls at the same time via your base, depend- ing on the quality of your DSL connection.
  • Page 38 Web configurator. If an attempt to make a call via a VoIP connection fails, the phone automatically attempts to establish the connection via the fixed line. Gigaset.net numbers ending with the suffix #9 are automatically dialled via ¢ the Gigaset.net connection. The calls are free of charge page 43).
  • Page 39 Making calls Using an alternative connection/connection list on the display key Prerequisite: You have assigned an "alternative connection" or the list with all con- ¢ figured connections to a display key on the handset page 104). §Sel. Line§ Press the display key. Select a connection.

  • Page 40: Ending A Call

    Making calls Displaying the phone number you are calling (COLP) Prerequisites: Your network provider supports COLP (Connected Line Identification Presenta- tion). You may need to activate COLP with the provider (ask your provider about this). The called party has not activated COLR (Connected Line Identification Restric- tion).

  • Page 41: Accepting A Call

    Making calls Accepting a call An incoming call is indicated on a Gigaset handset in three ways: by ringing, by a display on the screen and by the flashing speaker key d. Please note Only calls to the receive connections assigned to the handset are signalled ¢...

  • Page 42: Calling Line Identification

    2 Receive connection: Indicates which of your phone numbers the caller has dialled. The name you set when configuring the phone or the default name is displayed (Fixed Line or IP1 to IP6). For calls from Gigaset.net, for Gigaset.net is displayed. The following is displayed instead of the number: External, if no number is transmitted.

  • Page 43: Notes On Calling Line Display (Clip)

    Making calls Notes on calling line display (CLIP) The number of the caller is shown in the display of your Gigaset phone handset by default. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the...

  • Page 44: Voip Telephony Via Gigaset.net

    Making calls VoIP telephony via Gigaset.net You can use Gigaset.net to make free phone calls via the Internet directly to other Gigaset.net users without having to set up an account with a VoIP provider or make any further settings. You simply have to connect your phone to the power supply and the Internet connection and, if necessary, enter yourself in the Gigaset.net...

  • Page 45: Gigaset Hdsp - Telephony With Brilliant Sound Quality

    Making calls Please note If you do not use your Gigaset.net connection for six months, it is automatically disabled. You cannot be reached for calls from Gigaset.net. The connection is reactivated as soon as you: Start a search in the Gigaset.net directory Make a call via Gigaset.net (dial a number with #9 at the end)

  • Page 46: Making Calls Using Network Services

    If you require assistance, please contact your network provider. Below are instructions of how to use and set up the network services on your tele- phone, using a Gigaset C59H/C610H handset by way of example. Configuring general settings for all calls Anonymous calling –...
  • Page 47 Enter the number to which the call is to be diverted. You can specify a different fixed line, VoIP or mobile number for every connection. You must specify another Gigaset.net number when diverting a call from your Gigaset.net number. When Select All Calls/When Busy/No Answer.
  • Page 48 Making calls using network services Diverting calls internally You can divert all external calls intended for a receive connection on the handset to a different handset. ¢ ¢ Ç Select Services Call Divert §OK§ Internal Select and press ¤ You can enter data in the following fields: Activation Activate/deactivate call divert.
  • Page 49 Making calls using network services Activating/deactivating call waiting for external calls If the function is activated, during an external call you will hear a call waiting tone to signal that another external caller is trying to get through. If you have CLIP, the number of the waiting caller or the corresponding directory entry is shown in the display.

  • Page 50: Configuring Settings For The Next Call

    Making calls using network services Configuring settings for the next call Activating "anonymous calling" for the next call (VoIP) You can withhold your phone number for the next call (CLIR = Calling Line Identifi- cation Restriction). The setting applies to all the phone's connections. In idle status: ¢...
  • Page 51 Making calls using network services Consulting an external call You can call a second external caller. The first call is placed on hold. During an external call: §Ext. Call§ Press the display key. The previous call is placed on hold. The caller hears an announcement or music on hold.

  • Page 52: Conference Calling

    Making calls using network services Conference calling You can speak to two participants simultaneously. Prerequisite: You are conducting an external call and have called a second partici- pant (consultation call) or have accepted a waiting call. ¤ §Conf.§ Press the display key You and the other two callers (both marked by the æ...

  • Page 53: Using Directories

    When the handset is idle, dial 1#91 and press the talk key c. ¤ To establish a connection to the Yellow Pages, dial 2#91. ¤ To establish a connection to the Gigaset.net directory, dial 1188#9. Calls to the online directory are always free of charge.
  • Page 54 Using directories Searching for an entry Prerequisite: You have opened the online directory/Yellow Pages. ¤ You can enter data in the following fields: Surname: (online directory) or Category/Name: (Yellow Pages) Enter the name, part of a name or the category (max. 30 characters). City: Enter the name of the town/city in which the party you are searching for lives (max.
  • Page 55 Using directories Search result (hit list) The search result is shown as a list on the display. Examples: Online Directory 1/50 Sand, Marie Elisabe ... 0049123456789 12 Curtain Road EC5E 3AH London, View Options 1. 1/50: Consecutive number/total number of hits (only the consecutive number is dis- played if the total number of hits >99).
  • Page 56 Using directories Calling subscribers Prerequisite: A hit list is displayed. ¤ Select the entry and press the talk key c. If the entry only contains one phone number, this is the one that is dialled. A list of numbers appears if there is more than one number. ¤...

  • Page 57: Using The Private Net Directory

    Using directories Using the private net directory Some providers offer users the option of creating and managing a private net direc- tory on the Internet. The advantage of an online directory is that you can call up entries from any tele- phone or PC, e.g., from your VoIP phone in the office or your PC at a hotel.
  • Page 58 Using directories Nickname, name, first name, phone number, mobile number, VoIP number, street, house number, post code, town/city, company name, category, date of birth, e- mail. Using other functions §Options§ Press the display key. The following functions can be selected with q: Edit nickname §Save§...

  • Page 59: Using The Gigaset.net Directory

    Opening the Gigaset.net directory for the first time When you open the Gigaset.net directory for the first time, you are asked to enter a nickname for your connection. You are entered in the Gigaset.net directory under this name.
  • Page 60 Using directories Data protection notice If you enter a nickname at this point, it is stored on a central Gigaset server. The nickname appears in the Gigaset.net directory, and other subscribers that use the Gigaset.net service can call you using this nickname.
  • Page 61 You can then expand or edit as required. If there are too many matching entries in the Gigaset.net directory, the message Too many entries found is displayed instead of a hit list.
  • Page 62 You can delete the name with Ñ. Data protection notice If you enter a nickname at this point, it is stored on a central Gigaset server. The nickname appears in the Gigaset.net directory, and other subscribers that use the Gigaset.net service can call you using this nickname.
  • Page 63 153. You can also enter/edit your Gigaset.net name via the Web configurator. Calling a Gigaset.net subscriber You can call a Gigaset.net subscriber directly via the Gigaset.net directory (see above) or via their Gigaset. net number: ~ /s Enter the Gigaset.net number (including the #9) or select it from the local directory.

  • Page 64: Making Cost-Effective Calls

    Making cost-effective calls Making cost-effective calls Make phone calls through a network provider who offers particularly low-cost call rates (call-by-call; fixed line only). Using the Internet (VoIP) is the preferred cost-effective way of making calls. Defining dialling plans You can also use your phone's cost control function for calls to fixed line or mobile networks.

  • Page 65: Sending Sms (Text Messages)

    73). You can receive SMS messages (abbreviation: SMS) via all of your phone's connections except for Gigaset.net. Your telephone is delivered ready to send SMS messages as soon as the phone is connected to the fixed line. If you do not specify any settings the SMS messages are sent via the fixed line.
  • Page 66 Sending SMS (text messages) Sending an SMS §Options§ Press the display key. §OK§ Send Select and press §OK§ Select and press Select number with area code (even if you are in that area) from the directory or enter directly. For sending SMS messages to an SMS mail- box: add the mailbox ID to the end of the number.
  • Page 67 ¢ Messaging Draft The first list entry is displayed. Example display on the Gigaset C59H/C610H handset: Saved 10.12.10 15:07 If the entry has been saved with the phone number e.g., when an SMS was saved from the incoming list, the number is displayed in the first line.
  • Page 68 Sending SMS (text messages) Deleting the draft list ¤ Open the draft list and then: §Options§ Open menu. Delete List §OK§ §Yes§ Select, press and confirm with . The list is deleted. Sending SMS messages to an e-mail address If your service provider supports the SMS as e-mail feature, you can also send your SMS messages to e-mail addresses.

  • Page 69: Receiving An Sms

    New SMS messages are indicated by the flashing and an advisory tone sounding. Opening the incoming list with the Press. The incoming list displays the number of entries. (Example display on the Gigaset C59H/C610H handset): SMS: Bold: New entries Normal font: Old entries ¤...
  • Page 70 Sending SMS (text messages) Deleting the incoming list All new and old SMS messages in the list are deleted. ¤ Open the incoming list. §Options§ Open menu. Delete List §OK§ §Yes§ Select, press and confirm with . The list is deleted. Reading or deleting SMS messages ¤...
  • Page 71 Sending SMS (text messages) Copying numbers to the directory Copying the sender's number ¤ ¢ Open the incoming list and select the SMS page 68). ¢ §Options§ Copy to Directory ¤ Complete and save the entry (see handset user guide). Please note An attached mailbox identifier is added to the directory.

  • Page 72: Sms With Vcard

    Sending SMS (text messages) SMS with vCard The vCard is an electronic business card. It is indicated by the Å icon in the body of the SMS. A vCard can include: Name Private number Business number Mobile number Birthday Individual entries in a vCard can be saved to the directory for the handset one after the other.

  • Page 73: Receiving Notifications Via Sms

    Sending SMS (text messages) Receiving notifications via SMS You can be notified via SMS about missed calls . Prerequisite: The caller's number (CLI) must have been transmitted in the missed call. Notification is sent to your mobile phone or another phone with SMS functionality. You only need to save the telephone number to which you wish the notification to be sent.

  • Page 74: Setting The Sms Service Centre/Defining The Send Line

    Sending SMS (text messages) Setting the SMS service centre/defining the send line SMS messages are exchanged between SMS service centres operated by service providers. You must enter the SMS service centre through which you wish to send and receive SMS messages into your phone. You can receive SMS messages from every SMS service centre that is entered, provided you have registered with your service provider.

  • Page 75: Activating/Deactivating First Ringtone Muting

    Sending SMS (text messages) Sending an SMS via another SMS service centre ¤ Select Service Centr. 2, 3 or 4 and activate it as the send service centre (set Active Send = Yes). Service Centr. 1 is automatically deactivated as the send service centre for the next SMS.

  • Page 76: Troubleshooting Sms Problems

    Sending SMS (text messages) Troubleshooting SMS problems Error codes when sending E0 Calling Line Identification permanently restricted (CLIR) or Calling Line Identification not activated. FE Error occurred during SMS transfer. FD Connection to SMS service centre failed; see self-help. Self-help with errors The following table lists problem situations and possible causes and provides advice on troubleshooting.

  • Page 77: E-Mail Notifications

    You can set your phone to periodically connect to your POP3 server and check whether you have new messages. Your handset display will show when a new e-mail message has been received. On the Gigaset C59H/C610H, for example, a tone will sound, the message key f will Ë flash and the symbol will be shown in the idle display.

  • Page 78: Opening The Incoming E-Mail List

    (one line, abbreviated if necessary) and date and time (date and time will only display correct values if sender and recipient are located in the same time zone). Example display on the Gigaset C59H/C610H handset: E-mail Incoming Frank.Miller@mailp.com 10.10.10...
  • Page 79 E-mail notifications Please note Many e-mail providers activate spam protection measures by default. E-mail messages classified as spam are stored in a separate folder and are therefore not shown in the incoming mail list. Some e-mail providers allow you to deactivate spam protection or show spam e-mails in the incoming mail list.

  • Page 80: Viewing The Message Header And Text Of An E-Mail

    Select an e-mail entry. §Read§ Press the display key. The subject of the e-mail (maximum of 120 characters) and the first few characters of the text are displayed. Example display on the Gigaset C59H/C610H handset: E-mail Subject: Invitation Text: Hello Anna, I...

  • Page 81: Viewing E-Mail Sender's Address

    Select and press The sender's e-mail address is displayed, over several lines if necessary (maximum 60 characters). §Back§ Press the display key to return to the incoming message list. Example display on the Gigaset C59H/C610H handset: E-mail From: Anna.Sand@mailp.com Back...

  • Page 82: Info Center - Continuous Internet Access From Your Phone

    Info Center – continuous Internet access from your phone Data protection notice The information services enable you to use a Gigaset telephone to call up selected information, such as weather forecasts. The inventory data corresponds to that of the VoIP service.

  • Page 83: Customising Info Services

    (e.g., weather, horoscope), and an icon for personal applications that you want to add to your Info Center. Activating/deactivating a service An info service is displayed on your Gigaset phone if the relevant icon is orange and the option at the top right of the icon is activated. (Example): 1 Icon of an activated info service (orange).
  • Page 84 Info Center – continuous Internet access from your phone Customising info services For some info services you can customise the information that you want from your Gigaset phone yourself. ¤ Click the icon that belongs to an info service (e.g., weather). This will open another Web page where you can customise the RSS feeds.
  • Page 85 Info Center – continuous Internet access from your phone Configuring your own applications/info services In addition to the info services provided by Gigaset.net Service, you can also enter up to ten extra info services (applications, apps). You can enter URLs for info serv- ices from different providers or develop your own applications.

  • Page 86: Starting The Info Center, Selecting Info Services

    Gigaset C59H/C610H handset: ¢ ¢ É Additional Features Info Center e.g. on the Gigaset S79H, S810H and SL400H handsets: Ç ¢ Info Center Your Info Center menu i.e., a list of available info services is displayed. You can nav- igate between the info services.

  • Page 87: Login For Personalised Info Services

    Info Center – continuous Internet access from your phone Login for personalised info services If a special login process with user name and password is required to access an info service, the following is displayed after the service has been called up: Authent.

  • Page 88: Operating The Info Center

    Info Center – continuous Internet access from your phone Operating the Info Center Depending on the type of info service requested, you can perform the following operations: Scrolling within an info service ¤ You can use s to scroll downwards within an info service, and t to scroll up (back).

  • Page 89: Entering Text

    Info Center – continuous Internet access from your phone Entering text ¤ If necessary, use q to navigate to the line containing the field into which you want to enter text. The cursor flashes in the text field. ¤ Enter the text using the keys on your handset. ¤...

  • Page 90: Accessing Info Services Using Quick Dial

    Info Center – continuous Internet access from your phone Accessing info services using quick dial Each info service that is provided via Gigaset.net is assigned a quick dial that you can use to access the service. The table below contains examples.

  • Page 91: Displaying Information From The Internet As A Screensaver

    You can configure your handset to display one of the info services from the Info Center (e.g., weather reports, newsfeeds) in the device's idle display. To do so on a Gigaset C59H, C610H, SL78H, SL400H, S79H or S810H handset, for example, you must activate the screensaver Info Services (on some other Gigaset handsets, the screensaver Clock) and activate the info services display via the web ¢...

  • Page 92: Using The Network Mailbox

    Using the network mailbox Using the network mailbox Some providers offer answering machines on the network – network mailboxes. Each network mailbox accepts incoming calls made via the corresponding line (fixed line or corresponding VoIP phone number). To record all calls, you should therefore set up network mailboxes for both the fixed line and for each of your VoIP connections.

  • Page 93: Configuring A Network Mailbox For Quick Dial

    Using the network mailbox You cannot activate/deactivate the network mailbox for the fixed line network con- nection via the handset. For instructions on activating/deactivating the network mailbox, see the information provided by the network provider. Configuring a network mailbox for quick dial You can use quick dial to make direct calls to a network mailbox .
  • Page 94 The network mailbox phone number is saved on the phone. You can use the list to call the network mailbox directly and listen to the messages. Press the message key. The following will be shown (Gigaset C59H/C610H as an example): Messages & Calls Net AM: Fixed Line...

  • Page 95: Eco Dect

    ECO DECT ECO DECT You are helping to protect the environment with your Gigaset. Reducing energy consumption Your telephone has a power-saving adapter plug and uses less power. Reducing radiation The radiation from your telephone is reduced automatically: the closer the hand- set is to the base, the lower the radiation.
  • Page 96 ECO DECT Status displays on a Gigaset C59H/C610H handset Display icon Reception strength: Ð i Ñ Ò – Good to poor ¼ – No reception Ð white Eco Mode deactivated Ð green Eco Mode enabled ¼ white Eco Mode+ enabled...

  • Page 97: Connecting/Using The Handsets

    Connecting/using the handsets Connecting/using the handsets You can register up to six handsets and six Gigaset repeaters to your base. Each registered device is assigned an internal number (1 - 6) and an internal name (INT 1 – INT 6). You can change the number assignment and names.

  • Page 98: De-Registering Handsets

    Connecting/using the handsets Please note All base connections are assigned to a handset as receive connections as soon as registration is complete. The fixed line connection is assigned to the handset as a send connection. ¢ You can change the assignment page 111.

  • Page 99: Searching For A Handset, Find The Phone's Ip Address ("Paging")

    Briefly press the registration/paging key on the base page All handsets will ring at the same time ("paging"), even if ringers are switched off. The current (local) IP address for the base appears on the handset display (e.g. on a Gigaset C59H/C610H handset). Ø Ú å...

  • Page 100: Making Internal Calls

    Connecting/using the handsets Making internal calls Internal calls to other handsets registered on the same base station are free. Calling a specific handset Initiate internal call. Enter the number of the handset. Initiate internal call. Select handset. Press the talk key. You hear the busy tone if: There are already two internal connections.
  • Page 101 Connecting/using the handsets Transferring a call to another handset You can transfer (connect) an external call to another handset. You are conducting an external call: Open the list of handsets. ¢ The external party hears music on hold, if activated page 106).
  • Page 102 Connecting/using the handsets External call waiting during an internal call If you receive an external call during an internal call, you will hear the call waiting tone (short tone). The caller's number appears in the display if Calling Line Identi- fication is enabled.

  • Page 103: Changing The Name Of An Internal Party

    Connecting/using the handsets Changing the name of an internal party The names "INT 1", "INT 2" etc. are assigned automatically on registration. You can change these names. The name must be no more than 10 characters. The changed name is displayed in every handset's list. Open the list of handsets.

  • Page 104: Configuring The System Settings

    Configuring the system settings Configuring the system settings Your Gigaset comes preconfigured. You can change the settings via the menu on a connected Gigaset handset, e.g. from a Gigaset C59H, C610H, SL78H, SL400H, S79H or S810H. The following instructions are based on a Gigaset C59H/C610H handset.

  • Page 105: Quickly Accessing Functions

    Configuring the system settings Quickly accessing functions Prerequisite: The handset used supports the individual assignment of display keys in idle status. ¤ Press and hold the left or right the display key. The list of possible key assign- ments is opened. ¤...

  • Page 106: Protecting The Telephone From Unauthorised Access

    Configuring the system settings Info Centre Start Info Center and open the list of available information services - go ¢ online( page 85). ¢ ¢ Additional Features Info Center The selected function is displayed in the bottom display line above the display key (abbreviated if necessary).

  • Page 107: Your Own Area Code Setting

    Configuring the system settings • Your own area code setting Your area code (international and local area code) must be saved on the phone before you can transfer phone numbers (e.g., in vCards). Some of these numbers are already preset. ¢...

  • Page 108: Setting The Base's Ip Address In Lan

    Configuring the system settings Setting the base's IP address in LAN ¢ Prerequisite: your base is connected to a router or a PC page 12). An IP address is required in order for the LAN to "recognise" your phone. The IP address can be assigned to the phone automatically (by the router) or man- ually.
  • Page 109 Configuring the system settings DNS Server Enter the IP address for the preferred DNS server. The DNS server (Domain Name ¢ System, page 159) converts the symbolic name of a server (DNS name) into the public IP address for the server when the connection is made. You can specify your router's IP address here.

  • Page 110: Configuring Voip Connections

    Configuring the system settings Configuring VoIP connections You can configure up to six VoIP connections on your telephone, i.e., you can assign up to six VoIP phone numbers to your phone. You need to set up an IP account (VoIP account) with a VoIP provider for each con- nection.
  • Page 111 Configuring the system settings Automatic update for the VoIP provider settings After the first download of the VoIP provider settings, your phone will check daily whether a newer version of the file for your VoIP provider is available from the Inter- net on the configuration server.

  • Page 112: Assigning Send And Receive Connections To Internal Parties

    If you select Sel. at each call, you can select the connection you want to use for each call you make. The Gigaset.net connection is not included in the selection for the send connec- tions. Gigaset.net numbers (suffix #9) are automatically dialled via Gigaset.net.
  • Page 113 §OK§ tions and press the display key A list of all configured connections and the Gigaset.net connection is opened. You can select Yes or No for each connection. Select Yes if you want the relevant connection to be the receive con- nection for the internal party.

  • Page 114: Updating The Phone Firmware

    Configuring the system settings Updating the phone firmware Prerequisite: the phone is connected to the Internet (i.e., connected to a router, ¢ page 12). If necessary, you can update your phone's firmware. The firmware update is downloaded directly from the Internet by default. The rele- vant Web page is preconfigured in your phone.

  • Page 115: Repeater Support

    Configuring the system settings • Repeater support You can increase the range and signal strength of your phone using a repeater. You will need to activate repeater mode. This will terminate any calls that are in progress at the time. Prerequisite: Eco mode(+) is deactivated.

  • Page 116: Resetting The Base To The Default Settings

    Configuring the system settings Resetting the base to the default settings The individual settings are reset. Resetting the base station via the menu When the settings are restored: Handsets are still registered The system PIN is not reset The following settings in particular are reset to the default settings (you can make the settings marked "*"...

  • Page 117: Checking The Base Mac Address

    Configuring the system settings Resetting the base using a key on the base As with resetting the base via the menu, all individual settings are reset. The system PIN is also reset to "0000" and all handsets registered above and beyond the scope of delivery will be de-registered.

  • Page 118: Connecting The Phone To A Pabx

    Connecting the phone to a PABX Connecting the phone to a PABX The following settings are only necessary if your PABX requires them; see the PABX user guide. Please note You cannot send or receive SMS messages on PABXs that do not support Calling Line Identification.

  • Page 119: Saving An Access Code (Outside Line Code)

    Connecting the phone to a PABX Saving an access code (outside line code) You can save two access codes: one for dialling via the fixed line and one for dialling via VoIP. Prerequisite: You must enter an access code for external calls using your PABX, e.g., "0".

  • Page 120: Setting Pauses (Fixed Line)

    Connecting the phone to a PABX Setting pauses (fixed line) Changing the pause after line seizure You can change the length of the pause that is inserted between pressing the talk key c and sending the number. Open the main menu. *#Q5# L Press keys in sequence.

  • Page 121: Configuring The Phone Via The Web Configurator

    Configuring the phone via the Web configurator Configuring the phone via the Web configurator The Web configurator for your Gigaset telephone enables you to make the settings for your phone conveniently on your PC. You can make settings that are also possible using a registered Gigaset tele- phone handset via the web browser on your PC as an alternative, e.g., configure...

  • Page 122: Connecting The Pc With The Telephone's Web Configurator

    There are two ways of connecting your PC to the Web configurator of the phone: Via the phone's IP address in the local network; Via the Gigaset configuration service, if the phone and PC are connected to the ¢ Internet page 122).
  • Page 123 You will receive a message stating that the connection has been forwarded to your phone. If several Gigaset phones can be reached via your Internet connection, you are asked which of these phones you would like to be connected to.

  • Page 124: Logging In To/Off The Web Configurator

    Configuring the phone via the Web configurator Logging in to/off the Web configurator Prerequisite: your PC and phone are connected to the Internet. Logging in, setting the interface language Once you have successfully established the connection, the Login Web page is dis- played in the Web browser.

  • Page 125: Logging Off

    Configuring the phone via the Web configurator Please note If the system PIN is still set as 0000 on the phone (default setting), you will be notified during login that the device is not secure and you should change the PIN.

  • Page 126: Understanding The Structure Of The Web Configurator Pages

    Configuring the phone via the Web configurator Understanding the structure of the Web configurator pages The Web configurator pages (Web pages) contain the UI elements shown in Figure (example). Navigation Using the Using the Menu bar Help area working area buttons (tabs) Figure 2 Example of the structure of a Web configurator page...

  • Page 127: Navigation Area

    Configuring the phone via the Web configurator Please note ¢ For an overview of the Web configurator menus, see page 129. Navigation area ¢ The functions of the menu page 125) selected in the menu bar are listed in the navigation area. If you select a function, the associated page containing information and input fields opens in the working area.
  • Page 128 Configuring the phone via the Web configurator Entering Cyrillic and Turkish characters In the following section, the specified maximum number of characters permitted in a field refers to Latin characters and digits (1 character = 1 byte), i.e., 1 character means 1 byte.
  • Page 129 Configuring the phone via the Web configurator Help You will see a question mark at the top right of most Web pages. Click this question mark to open the Online Help for this Web page in a separate window. The Help pages are downloaded directly from the configuration server. Please note You may need to change your browser settings to display the Help pages cor- rectly.

  • Page 130: Web Configurator Menu

    Configuring the phone via the Web configurator Web configurator menu Home ¢ Settings IP Configuration page 130 ¢ Telephony Connections page 131 ¢ Audio page 133 ¢ Number Assignment page 135 ¢ Call Forwarding page 138 ¢ Dialling Plans page 136 ¢...

  • Page 131: Functions Of The Web Configurator

    Configuring the phone via the Web configurator Functions of the Web configurator Connecting the base to the local network (LAN/router) You can find the functions for connecting to the LAN on the Web page: ¢ Settings IP Configuration In most cases, special settings are not required to connect the phone to the router/ a local network.

  • Page 132: Connections

    Click the corresponding [Edit] button to change the name of the Gigaset.net connection and deactivate STUN. The Gigaset.net connection uses a STUN server as standard. In the sent data packets, Gigaset.net replaces the private IP address of your phone with its public IP address.
  • Page 133 Configuring the phone via the Web configurator Configuring/deleting VoIP connections To configure and delete VoIP connections, open the Web page ¢ ¢ Settings Telephony Connections Click on the [Edit] button next to the list entry for the VoIP connection. This opens a Web page with the following areas: Auto Configuration Profile Download Personal Provider Data...

  • Page 134: Audio

    Configuring the phone via the Web configurator Optimising voice quality for VoIP connections Functions to improve the voice quality on VoIP connections are available on the Web page: ¢ ¢ Settings Telephony Audio The voice quality for VoIP connections is mainly determined by the voice codec used for transferring the data and the available bandwidth of your DSL connection.

  • Page 135: Security

    Configuring the phone via the Web configurator Please note Observe the following for good voice quality: When making calls using VoIP, avoid performing other Internet activities (e.g., surfing the Internet). Please note that voice delays can occur depending on the codec used and the network capacity utilisation.

  • Page 136: Number Assignment

    You can assign each handset either a fixed send connection or a connection selection. For connection selection, you choose the connection to be used for each call. The Gigaset.net number is fixed as the send connection for each registered handset. Numbers that end in #9 are automatically dialled via Gigaset.net. Please note You can override the assignment of the send connection for certain phone numbers by defining dialling plans for these numbers.

  • Page 137: Dialling Plans

    Configuring the phone via the Web configurator User-defined dialling plans – specifying rules for telephony You can define your own dialling plans in the Dialling Plans area on the Web page: ¢ ¢ Settings Telephony Dialling Plans You can specify the following dialling plans: You can define a connection (fixed line or a VoIP connection) for specific phone numbers that are always used to dial these phone numbers and therefore for billing.

  • Page 138: Network Mailboxes

    Configuring the phone via the Web configurator Emergency numbers If no emergency numbers are set by default, you should define dialling plans for emergency numbers yourself and assign them to a connection that you know sup- ports emergency calls. Local area codes – activating dialling plans for local calls using VoIP If you use VoIP to make a call to the fixed line, you may also have to dial the area code for local calls (depending on the provider).

  • Page 139: Call Forwarding

    Telephony Call Forwarding You can forward calls to your VoIP connections and to your Gigaset.net number. You can forward calls to your VoIP connections to any external number (VoIP, fixed line or mobile number). Call forwarding takes place via VoIP.
  • Page 140 Configuring the phone via the Web configurator Configuring call transfer via VoIP You make the settings for call transfer in the Call Transfer area on the Web page: ¢ ¢ Settings Telephony Advanced VoIP Settings You can connect an external call to one of your VoIP connections with a second external participant (depending on the provider).

  • Page 141: Date & Time

    You make the settings on the Web page: ¢ Settings E-Mail Customising info services On the Gigaset.net server, you can arrange your personal services for your Info ¢ Center page 81) and for the screensaver Info Services on the handset. You can access the Gigaset.net server (URL and personal access data) on the Web...
  • Page 142 Configuring the phone via the Web configurator Deleting handset directories and downloading to/from the PC You will find the functions for editing the telephone/address books (both referred to as "directories" hereafter) on the website: ¢ Settings Phonebook Transfer The Web configurator has the following options for editing the directories of the registered handsets.
  • Page 143 Configuring the phone via the Web configurator Understanding directory file content (vcf file) The following data (if available) is written into the vcf file for entry into the directory or transferred from a vcf file into the handset directory. Name First name Number Number (office)

  • Page 144: Miscellaneous

    Configuring the phone via the Web configurator Saving and restoring system settings Once you have configured your base and after each configuration change, you can save the current base settings in a file on the PC (suffix .cfg). If you change the settings accidentally or you need to reset the base due to a fault (base reset), you can reload the saved settings from the file on your PC to your phone.

  • Page 145: Firmware Update

    When the version check is enabled, the phone checks on a daily basis whether the Gigaset configuration server has a new version of the phone firmware. If the telephone is not connected to the Internet at the time when the check is to be performed (e.g., because the router is disabled), the check is performed as...

  • Page 146: Customer Service & Assistance

    Customer Service & Assistance Customer Service & Assistance Do you have any questions? As a Gigaset customer, you can find help quickly in this User Manual and in the service section of our Gigaset online portal www.gigaset.com/service. Please register your phone online right after purchase.

  • Page 147: Questions And Answers

    Customer Service & Assistance Questions and answers If you have any queries about the use of your telephone, visit our website at www.gigaset.com/service for assistance 24/7. The table below also lists steps for troubleshooting. The display is blank. The phone is not connected to the mains power supply.
  • Page 148 Repeat the process at a later date. 2. If File unreadable is displayed, the firmware file may be invalid. ¥ Use only the firmware available on the preconfigured Gigaset configuration server. ¥ 3. If Server not accessible is displayed, the download server may not be accessible.

  • Page 149: Information On Operating Gigaset Voip Telephones With Routers With

    Network Address Translation (NAT) In general no special telephone or router configuration is required when operating a Gigaset VoIP phone with NAT router. The configuration settings described in this section are only necessary if you encounter one of the following problems.
  • Page 150 Local port The SIP and RTP port numbers set on the phone. In the new firmware version for Gigaset VoIP telephones, you can set a RTP port range. In this case, you must also define corresponding port forwarding for this range.

  • Page 151: Voip Status Codes

    Customer Service & Assistance VoIP status codes In the following tables you will find the meaning of the most important VoIP status codes and messages. Status Meaning code 0x31 IP configuration error: IP domain not entered. 0x33 IP configuration error: SIP user name (User ID) not entered.
  • Page 152 Customer Service & Assistance Status Meaning code 0x414 URI is too long. 0x415 Query format is not supported. 0x416 URI is faulty. 0x420 Incorrect ending 0x421 Incorrect ending 0x423 The requested service is not supported by the VoIP provider. 0x480 The dialled number is temporarily unavailable. 0x481 The recipient is not available.
  • Page 153 Customer Service & Assistance Status Meaning code 0x503 The query cannot be processed by the receiving device or the proxy at present because the server is either overloaded or is being serviced. If it is possible for the query to be repeated in the foreseeable future, the server informs the caller or the phone of this.

  • Page 154: Checking Service Information

    Variant (digits 1 to 2), Version of the phone's firmware (digits 3 to 5). Gigaset.net number of your phone. A service employee can use this number to call you over the Internet without you needing to be regis- tered with a VoIP provider. This means that the employee can test online connections and VoIP telephony regardless of the VoIP provider.

  • Page 155: Authorisation

    Voice over IP telephony is possible with an additional modem via the LAN interface. Country-specific requirements have been taken into consideration. We, Gigaset Communications GmbH, declare that this device meets the essential requirements and other relevant regulations laid down in Directive 1999/5/EC.

  • Page 156: Environment

    Environment Our environmental mission statement We, Gigaset Communications GmbH, bear social responsibility and are actively committed to a better world. Our ideas, technologies and actions serve people, society and the environment. The aim of our global activity is to secure sustainable life resources for humanity.

  • Page 157: Appendix

    Appendix Appendix Caring for your telephone ¤ Wipe the base with a damp cloth (do not use solvent) or an antistatic cloth. ¤ Impairments in the high-gloss finish can be carefully removed using display pol- ishes for mobile phones. Never use a dry cloth, this can cause static. Specifications Base power consumption In standby mode: approx.
  • Page 158 Appendix Pin connections on the fixed line telephone jack 1 unused 2 unused 5 unused 6 unused...

  • Page 159: Glossary

    Glossary Glossary Call swapping Call swapping allows you to switch between two callers or between a conference and an individual caller without allowing the wait- ADSL ing caller to listen to the call. Asymmetric Digital Subscriber Line Call waiting Special form of DSL. = CW.
  • Page 160 See also: DynDNS. Domain name DHCP Name of one (of several) web server(s) on Dynamic Host Configuration Protocol the Internet (e.g., Gigaset.net). The domain Internet protocol that handles the automatic name is assigned to the relevant IP address assignment of IP addresses Network sub- by DNS.
  • Page 161 Glossary DSLAM Digital Subscriber Line Access Multiplexer Firewall The DSLAM is a switch cabinet in an You can use a firewall to protect your net- exchange at which all subscriber connectors work against unauthorised external access. converge. This involves combining various measures DTMF and technologies (hardware and/or soft- Dual Tone Multi-Frequency...
  • Page 162 Glossary Gateway Connects two different Networks, e.g., a G.711 a law, G.711 μ law router as an Internet gateway. Standard for a Codec. For phone calls from VoIP to the telephone G.711 delivers a very good voice quality that network, a gateway has to be connected to corresponds to that in the ISDN network.
  • Page 163 Glossary Depending on the Subnet mask, the first one, two or three parts make up the network IEEE number and the rest of the IP address Institute of Electrical and Electronics Engineers addresses the network component. The net- International body that defines standards in work number of all the components in any electronics and electrical engineering, con- one network must be identical.
  • Page 164 Glossary Network subscriber Maximum Receive Unit Devices and PCs that are connected to each Defines the maximum user data volume other in a network e.g., servers, PCs and within a data packet. phones. Maximum Transmission Unit Outbound proxy Defines the maximum length of a data packet that can be carried over the network Alternative NAT control mechanism to STUN at a time.
  • Page 165 Glossary Port number In VoIP networks, QoS influences the voice quality. If the whole infrastructure (router, Indicates a specific application of a Network network server etc.) has QoS, the voice qual- subscriber. Depending on the setting in the ity is better, i.e., fewer delays, less echoing, LAN, the port number is permanently less crackling.
  • Page 166 Glossary Routing SIP proxy server Routing is the transfer of data packets to IP address of your VoIP provider's gateway another subscriber in your network. On their server. way to the recipient, the data packets are Static IP address sent from one router to the next until they Fixed IP address.
  • Page 167 Uniform Resource Identifier Character string for identifying resources Wide Area Network (e.g., e-mail recipient, http://gigaset.com, Wide-area network that is unrestricted in files). terms of area (e.g., Internet). On the Internet, URIs are used as a uniform identification for resources.

  • Page 168: Accessories

    Accessories Accessories Gigaset handsets Upgrade your Gigaset to a cordless PABX: Gigaset SL400 handset Genuine metal frame and keypad High-quality keypad illumination 1.8´´ TFT colour display Bluetooth® and mini USB Directory for up to 500 vCards Talk/standby time of up to 14 h/230 h...
  • Page 169 Accessories Gigaset C59H/C610H handset Social life management with room monitor and birthday reminders Individual programming of ringtones with 6 VIP groups High-quality keypad with illumination 1.8´´ TFT colour display Directory for up to 150 vCards Talk/standby time of up to 12 h/180 h,...
  • Page 170 All accessories and batteries are available from your phone retailer. Use only original accessories. This will avoid possible health risks and personal injury, and also ensure that all the relevant regulations are complied with. Compatibility For more information on handset functions in relation to Gigaset bases, please visit: www.gigaset.com/compatibility...

  • Page 171: Mounting The Base On The Wall

    Mounting the base on the wall Mounting the base on the wall...

  • Page 172: Index

    ..... Gigaset.net .....
  • Page 173 ... . . muting ringtone Echo service of Gigaset.net ..........
  • Page 174 ....Gigaset config Interface language Gigaset HDSP, see HDSP ....Web configurator .
  • Page 175 ......Maximum Transmission Unit Gigaset.net ....... .
  • Page 176 ......defining ..... . . Gigaset.net...
  • Page 177 Index Suppressing ......silence ......vCard (SMS) .

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