Polycom Virtual PBX User Manual

Phone Use Guide
Your Polycom Phone
Your Polycom phone has a wide range of great features that get even
better when combined with a Virtual PBX System. This document
will guide you through use of key functions.

Differences from Standard Polycom Functions

Using Polycom phone inside your VirtualPBX Service is a little
different than other uses. We provide better versions of some key
functions, such as call transfers and conferencing, and don't support
a couple of others. Here' the list:

Hold key – Polycom's hold key works, but you have more options and music on hold when using
the * key to hold through Virtual PBX (see below).

Transfer and Conference softkeys – these Polycom functions are not supported by Virtual PBX,
please see below how to get transfers with more options and conferencing for more people from
your Virtual PBX system.

Some Polycom phones include a "Line 2" button. We have changed the function of this button so
that it dials voicemail.

Using the Phone Navigation Features

Your Polycom phone comes with a special keypad used for navigating the display. The arrow or scroll keys
are used to scroll through the displayed information while the Select key
a field of displayed data or enter edit mode for some settings.

Basic Phone Features

Placing a Call

Using the Handset:

Pick up the handset, and then dial the number. You must dial "1" and then the area code, even
for local calls,

Or, dial the number first, and then pick up the handset.
Using the hands-free Speakerphone:

With the handset on-hook, press
number,

Or, dial the number, and then press
Using the optional Headset:

With the headset connected, press
, , or the NewCall soft key, then, enter the
or .
, , or the NewCall soft key.
is used to select