Maintenance; Warranty - Nordpeis N-24 round Installation & User Manual

7. Maintenance

Make sure the fire insert is cold before commencing any maintenance!
The glass door
If the glass becomes sooted, use either a stove glass cleaner and a soft cloth and wipe clean or sim-
ply dip a damp soft cloth into the wood ashes and rub this over the glass and then use a clean cloth to
buff the glass. Only clean the glass when it is cold!!
Check the glass screws regularly to ensure they have not loosened. The screws should gently grip
the glass –they should not be tight as this does not allow enough expansion and can then break the
glass.
The door and glass gaskets should be replaced annually to ensure they serve there purpose correctly.
Ashes should be removed regularly – we recommend that a thin layer of ash is kept at the bottom of
the insert to assist with burning. Please note that wood ashes can remain hot even the day after the
fire has been lit so be careful when disposing of the ashes.
The vermiculite panels in your fire insert ensure a high combustion temperature which in turn provide
a more energy efficient fireplace. Once the vermiculite panels have reduced to 15mm (half their origi-
nal thickness) they must be replaced.
Important: Be careful when removing ash using an ash spade,

8. Warranty

1. All appliances are supplied under a guarantee against material and manufacturing errors. The
guarantee is limited to a maximum of the supply of a replacement component and only applies
if the instructions for installation and use enclosed with the appliance have been followed, and
if the product is being used under normal conditions in the dealer's assessment.
2. There is a five -year guarantee, with effect from the date of purchase, on cast iron fireplace
inserts,
3. The guarantee lapses if changes have been made to the appliance without the advance
knowledge and written permission of dealer/importer, and when an appliance has been
shipped without sound packaging and transport protection.
4. The following are not covered by the guarantee:
- Defects caused by inexpert assembly and/or treatment, such as overfiring or inncorrect fuel
use.
- Costs of transport, assembly and dismantling.
- Glass, vermiculite panels, baffle plates and ceramick fiber gaskets.
5. In view of the tremendous variations in the possible options for building a chimney, we are
unable to give any guarantee regarding the draught of a chimney that might lead to complaints
about smoke. The chimney must be built by a professional and this establishes the guarantee
for the proper functioning of this appliance.
6. The dealer/importer will supply a new component free of charge for every component that be
comes defective during the guarantee period. The dealer must return the defective compo
nent to the importer if requested by the importer, stating date of purchase, type of appliance
and serial number.
7. Renewal or replacement of components that fall under the guarantee cannot prolong the total
length of the guarantee. The guarantee provides no right whatsoever to indemnification in the
event it is not possible to use the fire.
8. Liability can never be accepted for loss in any form whatsoever sustained by the customer,
third parties or their property and caused directly or indirectly by the product.
9. Complaints will only be dealt with if the customer has met all his obligations, including his
obligation to pay.
Insets from Nordpeis AS comes with five years warranty. The dealer who sold the inset handles a pos-
sible claim in the warranty period.
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especially for the vermiculite plates.