General Troubleshooting - BIG ASS FANS Essence Installation Manual

WARNING: When servicing or replacement of a component in the fan requires the removal or disconnection of a safety
device, the safety device is to be reinstalled or remounted as previously installed.
CAUTION: Use this unit only in the manner intended by the manufacturer. If you have questions, contact the manufacturer.
WARNING: Before servicing or cleaning unit, switch power off at the service panel and lock the service disconnecting
means to prevent power from being switched on accidentally. When the service disconnecting means cannot be locked,
securely fasten a prominent warning device, such as a tag, to the service panel.
Customers in the United States
For questions about your product or customer service inquiries,
please call our toll free number (877-BIG-FANS) or visit
www.bigassfans.com/service.

General troubleshooting

Some issues can be resolved before requesting service. Review the below troubleshooting tips before contacting Customer Service for
support.
Symptom
A popping noise is coming from the fan.
Airfoil noise is a result of airfoils that are
not tightened to the specified torque.
The fan will not start.
The wireless wall controller will not
operate the fan(s).
Other radio frequency devices may be
interfering with the wall controller.
The wireless wall controller is operating a
fan or fans it is not linked to.
Multiple wireless wall controllers installed
in the same location may interfere with
each other if they are still set to their
default address.
The power button on the wireless wall
controller is flashing.
The power button flashes when the
wireless wall controller is having trouble
communicating with the fan(s).
ESSENCE
Troubleshooting
Possible solution(s)
Switch off power at the service panel and lock the service disconnecting means. (If it
cannot be locked, fasten a prominent warning device.) Tighten the airfoil hardware to
29 ft·lb (39.3 N·m). If popping still occurs, verify that the airfoils are not contacting each
other. If the airfoils are contacting each other, please contact Customer Service.
Verify the following:
• All wires are securely connected.
• The run enable circuit is closed. See pages 30–33 for wiring diagrams. If the run
enable circuit is open, close the circuit, and then reset power to the fan.
• The wall controller has power.
• Supply power is adequate and functional.
• All fuses are functional. If a fuse is blown, see page 51 for instructions on replacing
fuses.
If the fan still does not start, contact Customer Service.
Change the wall controller's address. Select a different address on the wall controller,
and then set the matching address on the fan RF board(s). Turn on the fan(s) using
the wall controller to test the new address. Repeat until an appropriate address is
determined. See page 49 for instructions on changing the address.
Change the wall controller's address. Select a different address on the wall controller,
and then set the matching address on the appropriate fan's RF board. Turn on the fan
using the wall controller to test the new address. Repeat until an appropriate address is
determined. See page 49 for instructions on changing the address.
Ensure the wall controller is installed according to the distance guidelines on page 36. If
it is not, contact Customer Service for assistance.
The wall controller may have been installed in a metal junction box, which may
reduce the distance that the controller can communicate with the fan(s). To optimize
communication between the wireless wall controller and the fan(s), Big Ass Fans
recommends installing the wireless wall controller in a plastic junction box. Contact
Customer Service for assistance.
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®
Customers outside of the United States
For questions about your product or customer service inquiries,
please contact your local Big Ass Fans representative or fill out a
contact form at www.bigassfans.com/service.
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