General Troubleshooting; Cutting The Extension Tube - BIG ASS FANS Basic^ Installation Manual

Cutting the extension tube

CAUTION: Ensure the safety cable is not damaged after cutting and drilling the extension tube!
ATTENTION : S'assurer que le câble de sécurité n'est pas endommagé après avoir coupé et percé le tube de rallonge.
If your mounting structure requires a non-standard extension tube length, use the below guidelines to cut the extension tube.
IMPORTANT
SAFETY CABLE IS ATTACHED
HERE-- DO NOT CUT OR ALTER
IMPORTANT : Un câble de sécurité
est fixé ici ; ne pas couper ni modifier.
BOTTOM END--
CUT THIS END ONLY

General troubleshooting

Some issues can be resolved before requesting service. Review the below troubleshooting tips before contacting Customer Service for
support.
Symptom
The fan is turning in the wrong direction.
A popping noise is coming from the fan.
Airfoil noise comes from airfoils that are
The fan will not start.
The fan controller generates radio
Fan controllers generate RF noise in many
ways, but this can be prevented using
the proper wiring practices outlined in
"Electrical Installation" (p. 24).
The motor makes noise when fan speed is
increased.
Audible high frequency carrier noise may
be an indicator of a stall condition.
The fan wobbles during operation.
Note: Some motor, gearbox, or drive noise is to be expected and is normal.
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Troubleshooting
0.78"
(1.98 cm)
(7.62 cm)
1.5"
(3.8 cm)
Ø0.56" (1.4 cm)
9/16" or 7/32" Drill Permissible
Possible solution(s)
To be effective, the fan should be rotating in the counterclockwise direction when viewed
button on the controller.
Disconnect the fan from power, and then tighten the airfoil fasteners to 29 ft·lb
(39.3 N·m). If the popping still occurs, verify that the airfoils are not contacting each
other. If they are, contact Big Ass Fans Customer Service at 1-877-BIG-FANS.
Make sure that all wires are securely connected.
If the fan still does not start, contact Customer Service at 1-877-BIG-FANS.
Do not run your controller and sensitive equipment on the same power line.
Ensure proper grounding at the motor, controller, and from the controller to the utility.
If the noise is still present, contact Customer Service at 1-877-BIG-FANS.
not being exposed to external air forces.
contact Big Ass Fans Customer Service at 1-877-BIG-FANS.
©2012 DELTA T CORP.
™
12'–24' BASIC6
2.8"
(5.79 cm)
1.5"
(3.8 cm)
3"
(7.62 cm)
LENGTH
DBA BIG ASS FAN ALL RIGHTS RESERVED
3"
(7.62 cm)
3"
(7.62 cm)
0.78"
3"
(1.98 cm)
TOP END
43