Supervisor Alert - Aastra 6757i User Manual

Supervisor Alert

The Supervisor Alert feature:
•
Allows agents to send pre-programmed messages to the supervisor's call center
management screen (Centergy Reporting) using numeric codes provided by the
administrator.
•
Allows supervisors to send messages to the agent phone display.
The key label is defined by your system administrator and may be different on your
phone.
Step
Agent to Supervisor Messages:
1.
2.
3.
Aastra - 2737-007
Action
Press the Alert softkey.
Dial the numeric message code.
Alert Codes are provided by your
system administrator.
Press Done.
6757i IP Phone User Guide for SPN
Result
You hear 1 beep.
The Alert status lamp does not turn on
for Agent to Supervisor messaging.
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Supervisor Alert
06
Backspace
Cancel
Done
•
The alert is sent.
•
The message displays.
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