Page 2 Proprietary and Contents Section Aastra – 2737-007...
Page 3: 7Th Edition (March 3, 2011)
Proprietary and Contents Section 7th Edition (March 3, 2011) © Copyright 2010 Aastra. All rights reserved. Information in this manual may change with product revisions. Aastra may add features or enhancements to the product(s) and/or program(s) described in this manual at any time.
Page 4: Revision History
Publications – bhm • Add BLF. • Add Expansion Modules. • ACD Agent Statistics key. • ACD Queue Depth key. • Rename phone to 6757i • Updates for Pointspan 5.1. 27373-004 02.2008 Aastra Technical Publications - bhm • Add Auto Dial. •...
Page 5: 6757I Product
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.
Page 6: Exclusions
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
Page 7: Warranty Repair Service
Proprietary and Contents Section entire liability and obligations of Aastra Telecom with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability.
Page 8 Proprietary and Contents Section viii Aastra – 2737-007...
Page 9: Table Of Contents
Audience ........................xix Terms and Definitions ....................xix References ........................xx Chapter 1 Introduction ......................1 Overview ..........................1 The Aastra 6757i IP Phone ....................1 Phone Features ....................... 2 General Requirements .................... 2 Headset/Handset Connection ....................2 Handset ........................2 Headset (Optional) ....................
Page 10 Idle State Screen ....................7 Incomplete Configuration ..................7 No Service Message....................7 Network Disconnected ................... 7 6757i Keys and Functions ....................8 Key Description ......................8 Programmable Softkeys ..................... 10 Features and Key Labels ..................10 Softkey Display ......................14 “State-based”...
Page 11 Calls on Hold with BLA ..................... 50 Callers List and Redial List ..................50 Handle Calls Using the Speaker ..................51 Handle Calls Using a Headset................... 51 End a Call.......................... 52 Emergency Call Handling for Remote SIP Workers ............52 Aastra - 2737-007...
Page 12 Call Pickup ........................63 Call Waiting ........................64 Busy Lamp Field/Direct Station Select ................65 Example ....................... 65 BLF Key ........................65 BLF Key Labeling Format ................... 66 Example: ......................66 Use the BLF Key ....................66 Hotline ..........................66 Aastra – 2737-007...
Page 13 Speed Dial List ........................77 Speed Dial List Functions ..................77 Chapter 8 ACD Features ..................... 89 Sign On/Off........................89 Sign On/Off Lamp Status ................... 89 Sign On State ......................90 Sign On ........................90 Sign Off..........................92 Aastra - 2737-007 xiii...
Page 14 Phone Numbers ....................105 Directory Lookup and Dial ................105 Add an Entry to the Speed Dial List ..............107 Edit the Number before you Dial ............... 108 Exit a Directory ....................108 DLS (PBX) Directory ....................109 Aastra – 2737-007...
Page 15 Bridged Line Appearance Lines ................115 Multi-Ring on more than One Line ................115 Remote Access ........................ 116 Using Remote Access ....................116 Multi-Ring Call Answer Confirmation ..............117 Chapter 11 Virtual Workstation ..................119 Overview ......................... 119 Aastra - 2737-007...
Page 16 Appendix A Optional Expansion Modules ............... 127 Expansion Modules ......................127 Model M670i ......................127 Model M675i ......................128 Column Display Format ..................129 Using the M675i ....................... 130 Appendix B Troubleshooting .................... 133 Index ............................. 135 Aastra – 2737-007...
Page 17 Figure 7. A 6755i with an M670i Expansion Module (Max 1 per phone) ......128 Figure 8. Model M675i Expansion Module ................129 Figure 9. M675i Page 1 Screen ..................... 130 Figure 10. A 6757i with an M675i Expansion Module (Max 1 per phone) ......131 Aastra - 2737-007 xvii...
Page 18 Proprietary and Contents Section xviii Aastra – 2737-007...
Page 19: About This Publication
About This Publication Overview This guide explains how to use the basic features of your new 6757i IP phone. The features assigned to your phone were chosen by your system administrator according to the requirements of your organization; therefore, you may not have access to all the features presented in this document.
Page 20: References
About This Publication References The following publications provide additional information for the 6757i IP phone. Title Description Aastra Model 6757i Installation and set-up instructions, general features and Installation Guide functions, and basic options list customization. This guide is included in the box with your phone.
Page 21: Chapter 1 Introduction
The 6757i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 6757i has all the features of a regular business phone, and more, allowing you to place and receive calls, transfer, conference and more.
Page 22: Phone Features
Built-in two-port, 10/100 Ethernet switch allowing you to share a connection with your computer. General Requirements The 6757i requires the following environment: • A SIP-based IP PBX system or network installed and running with a SIP account created for the 6757i.
Page 23: Headset (Optional)
6757i IP Phone User Guide for SPN Headset (Optional) Turn the phone over and locate the headset jack marked . Insert the headset cord into the jack until it clicks into place. Then route the headset cord through the groove as shown in the above illustration.
Page 24 Chapter 1, Introduction Aastra – 2737-007...
Page 25: Chapter 2 Getting Started
Chapter 2 Getting Started Installation and Setup If your system administrator has not already setup your 6757i, please refer to the Aastra Model 6757i Installation Guide for basic installation and physical setup. • Your system or network administrator manages the configuration and updates for the IP phones on the configuration server.
Page 26: Configuration And Updates
Chapter 2, Getting Started Configuration and Updates The 6757i then checks settings and looks for new configuration and firmware updates on the configuration server. If a new update is found, the phone displays the update it is installing (either "Updating Config" or "New Firmware"). This process could take a few moments while the configuration server downloads the latest updates.
Page 27: Configuration Complete
Configuration Complete When the configuration update is complete, the phone displays the following screens: Network Done Idle State Screen The idle state screen displays when your 6757i startup process is completed. 978-333-1001 Mon Mar 31 3:23pm Forward Callback Call Return...
Page 28: 6757I Keys And Functions
Chapter 2, Getting Started 6757i Keys and Functions Figure 3. Keys and their Functions 3 Static Softkeys with Status Lamps Message Waiting Status Lamp State-Based Softkeys with Status Lamps 3 Static Softkeys with Status Lamps Goodbye Key Options Key 11-Line Backlit LCD Screen...
Page 29 6757i IP Phone User Guide for SPN Description Adjusts the volume for the handset, headset, ringer, and speaker. 4 line/call appearance keys. Activates the Speaker or Headset depending upon audio mode. Speaker Mutes the microphone so that your caller cannot hear you. The Mute lamp indicator flashes when the microphone is on mute.
Page 30: Programmable Softkeys
Softkeys are configured by the system administrator according to the requirements of your organization. You may or may not have some of the features listed in the table below. The 6757i softkeys can be configured for any or all of the following features. Key Name Key Label...
Page 31 6757i IP Phone User Guide for SPN Key Name Key Label Description (10-character display) Conference Conf Establishes a 3-way conference. Transfer Xfer Transfers a call to another party. Call Forward Forwards your calls to another phone. Forward Call Mark Allows you to report an outside call with...
Page 32 ACD calls. • The Wrap-up feature is an optional time period set up by the System Administrator that automatically begins after each ACD call. Wrap-up allows an agent time to complete paperwork before a new ACD call. Aastra – 2737-007...
Page 33 6757i IP Phone User Guide for SPN Key Name Key Label Description (10-character display) Unavailable Un-avail The Agent Unavailable with Reason Code feature allows an agent to go into a pre- defined unavailable state where the agent is unavailable for taking ACD calls. This feature provides an alternative for going into the Work state or Signing off.
Page 34: Softkey Display
Softkey Display The idle screen displays when your 6757i is not in use and displays the feature softkeys configured for your phone. Only 6 of these softkeys can display on the screen at any given time.
Page 35: State-Based" Softkey Display
6757i IP Phone User Guide for SPN Main Idle Screen: Second Screen: • When you use the More softkey, the 5 softkey features display along with the center section of the screen remains the More softkey indicating there are more same.
Page 36: Connected Call Display
The call is on hold. The call is connected. Mute is activated. Line and Call Appearance Keys There can be up to 9 line/call appearances configured on the 6757i: • Line appearance keys are those with assigned directory numbers. Aastra – 2737-007...
Page 37: Line/Call Appearance Hard Keys
6757i IP Phone User Guide for SPN • Call appearance keys are those that are used along with the line appearance keys to support features such as conference, transfer, and call waiting. Line/Call Appearance Hard Keys There are 4 line/call appearance hard keys on the bottom right side of the phone labeled L1 –...
Page 38 L5 is connected to 2398 L6 is the 2398. 1 Missed Call associated call 06/29/07 2:19pm appearance for L5. 05:01 Drop Forward Voice Mail Conf More Xfer Speed Dial Call Pkup More Line/Call appearances assigned to the bottom state-based softkeys: Aastra – 2737-007...
Page 39: Line/Call Appearance Softkey Status Icons
6757i IP Phone User Guide for SPN Idle State Display Connected State Display In this example, L7 and L8 do not display In the connected state, L7 - 2206 does not on the main screen, so the More softkey show on the main screen. The main screen must be used even when a call is ringing in only shows that you are connected on L7.
Page 40: Status Lamps For Line And Call Appearances
You have a new message (s). Rapid Flash You have an incoming call. Even Flash One or more calls are on hold. Volume Key You can adjust the volume on the receiver, headset, speaker, and ringer using the Volume key. Aastra – 2737-007...
Page 41: Call Timer
6757i IP Phone User Guide for SPN Step Action Result Set Ringer Volume: Leave the handset in the cradle. The Ringer displays on the screen and Press the Volume key you hear the current ringer volume. You can also set the volume to OFF.
Page 42: Mute
Callers Corporate News Internal Directory More John Smith Mary Jones 2394 00:45 Drop Conf More Xfer Deactivate the Mute feature: Press the Mute key again. Mute is deactivated. Aastra – 2737-007...
Page 43: Chapter 3 Customize Your Phone
6757i IP Phone User Guide for SPN Chapter 3 Customize your Phone Options List You can customize your phone using the Phone User Interface (UI) and the Options List. The Options List is a list of configuration options for your phone. The Options key allows you to access the list.
Page 44: Access The Options List
Press the Done or Quit softkey at any The change is saved and you return to time. the previous screen. Cancel changes: • Press the Cancel softkey. • Press until the main screen displays. • Press the Goodbye key. Aastra – 2737-007...
Page 45: Preferences Menu
6757i IP Phone User Guide for SPN Exit the Options list: Press the Goodbye key or the Options The idle screen displays. key from any menu. Preferences Menu Tones Step Action Result Ring Tone: Sets ring tone. Select from 5 different ring tones or choose silent ring tone. (Ring tone 1 is the default.)
Page 46 Go to Options > Preferences > Tones. Press to select Tone Set. Tones 1.Ring Tone 2.Tone Set Select Done The Tones Set screen displays. US is Press Select or the default. Tone Set Italy Mexico Cancel Done Aastra – 2737-007...
Page 47: Display
6757i IP Phone User Guide for SPN Step Action Result Press to change the tone set. Valid values are: • Australia • Europe • France • Germany • Italy • Mexico • • US (Default) Press Done. The Tone Set option is saved.
Page 48 Press Done. The choice is saved. Backlight: Go to Options > Preferences > Display. Press to select Backlight. Display 1.Contrast Level 2.Backlight Select Done Press Select or The Backlight screen displays. Backlight Auto Cancel Done Aastra – 2737-007...
Page 49 6757i IP Phone User Guide for SPN Step Action Result to set the backlight option. Press Done. The choice is saved. Backlight on Auto: You can set the backlight to automatically turn off when the phone is idle after a specified length of time in seconds.
Page 50: Auto Dial/Speed Dial Edit
News Contacts More Speed Dial Edit: Press SD button Forward Auto Dial Voice Mail Auto Dial Call Pkup More Softkey lamps such as Voice Mail will be on steady, but are not programmable as Auto Dial softkeys. Aastra – 2737-007...
Page 51 6757i IP Phone User Guide for SPN Step Action Result Press the Auto Dial softkey to edit. The edit screen displays. Internal Directory Corporate News Contacts More Enter Name: Auto Dial Enter Number: Line: 1 Save Remove Backspace Cancel The Line number is the default line that the phone uses to dial the number.
Page 52: Live Dialpad
Live Dialpad feature OFF – The digits are entered first, displayed on the screen, and can be edited using the Backspace softkey. When the handset is lifted or the speaker key pressed, the number automatically dials. Step Action Result Go to Options > Preferences > Live Dialpad Aastra – 2737-007...
Page 53: Set Audio
6757i IP Phone User Guide for SPN Step Action Result Press Select or The Live Dialpad screen shows current status. The default is ON. Live Dialpad Live Dialpad is Change Cancel Done Press the Change softkey to toggle between OFF and ON.
Page 54: Set The Audio Option And Headset Volume
Audio Mode Speaker Headset Speaker/Headset Headset/Speaker Cancel Done to reset the audio option. Press Done. The change is saved. You return to the Set Audio menu. Headset Microphone Volume: Go to Options > Preferences > Set Audio. Aastra – 2737-007...
Page 55: Time And Date
6757i IP Phone User Guide for SPN Step Action Result Press to select Headset Mic Volume. Set Audio 1.Audio Mode 2.Headset Mic Volume Select Done Press Select or The Headset Mic Volume screen displays. Headset Mic Volume Medium High Cancel...
Page 56 Time Zone US-Alaska US-Aleutian US-Central US-Eastern United States Cancel Done Press to scroll to the desired time zone. Press Done. Daylight Savings Time: Sets daylight savings time. Automatic is the default. Go to the Daylight Savings option. Aastra – 2737-007...
Page 57 6757i IP Phone User Guide for SPN Step Action Press Select or Daylight Savings 30min summertime summertime Automatic Cancel Done to scroll to the desired daylight savings option. Press Done to save. Time Format: Sets the time format display (12h or 24h clock).
Page 58 If you set the time manually, the phone will not try to synchronize the time with the Time Server until the next time the phone is restarted. Go to the Set Time option. Press Select or Set Time Enter Time: 10:02am Backspace Cancel AM/PM Done Use the keypad to enter the time. Aastra – 2737-007...
Page 59: Language
6757i IP Phone User Guide for SPN Press the AM/PM softkey to toggle between AM and PM. Press Done. Set Date: Displays the network date if the Time Server option is enabled and also allows you to set the date manually.
Page 60: Phone Status Menu
3.PC Port 4.Firmware Info Select Done IP & MAC Addresses: The IP and MAC addresses for the Press Select or phone display. IP&MAC Addresses IP Address: 102.70.203.48 MAC Address: 00-08-5D-19-7B-89 Done Press Done. The Phone State menu displays. Aastra – 2737-007...
Page 61 6757i IP Phone User Guide for SPN LAN Port: Go to LAN Port in the menu. Press Select or The LAN port information displays. LAN Port Link State: Link Negotiation: Auto Speed: 100M Duplex: Full Done Press Done. The Phone State menu displays.
Page 62: User Password
The Current Password screen displays. User Password Current Password: Enter Backspace Clear Quit If the password has never been set up, press the Enter softkey and continue with password setup. Enter the current user password. Press Enter. Aastra – 2737-007...
Page 63: Administrator Menu
6757i IP Phone User Guide for SPN Step Action Result Enter the new user password. Press Enter. Re-enter the new user password. Press Enter. The "Password Changed" message displays on the screen. Press Quit. Administrator Menu The options in this menu are configured by a system administrator and require an administrator password.
Page 64: Phone Lock
While the phone is locked, only emergency 911 dialing is permitted. Step Action Result Lock the Phone: Go to Options > Phone Lock. Press Select or The Phone Lock screen displays. Phone Lock Lock the phone? Lock Cancel Aastra – 2737-007...
Page 65 6757i IP Phone User Guide for SPN Step Action Result Press the Lock softkey to lock the The phone locked message displays. phone. Callers Corporate News Internal Directory More John Smith Phone is Locked Tues Jun 5 3:32pm Forward Voice Mail...
Page 66 Chapter 3, Customize your Phone Aastra – 2737-007...
Page 67: Chapter 4 Call Handling
6757i IP Phone User Guide for SPN Chapter 4 Call Handling Place a Call You can place a call using one of the following methods. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes.
Page 68: Receive A Call
If you cannot answer, the call is redirected to a pre-defined destination such as your voice mailbox. Set Audio option is set to “Speaker” by default. Step Action Result Handsfree operation: • Press the Answer softkey. • Press the line/call appearance key. • Press the Speaker key. Aastra – 2737-007...
Page 69: Ignore A Call
6757i IP Phone User Guide for SPN Step Action Result Headset: Press the Speaker key. Handset: Lift the handset. Ignore a Call Step Action Result While the phone is ringing: The call will forward to your pre- defined call forward/busy destination, Press the Ignore key.
Page 70: Calls On Hold With Bla
The opposite applies if the call was answered by Phone • For outbound calls originated by Phone A, nothing is stored in the Redial list Phone B because Phone A originated the call. The opposite applies if the call is placed by Phone B. Aastra – 2737-007...
Page 71: Handle Calls Using The Speaker
6757i IP Phone User Guide for SPN Handle Calls Using the Speaker The Speaker allows you to speak to someone without using the handset or headset. The Set Audio option for your phone is set to “Speaker” by default. Step...
Page 72: End A Call
Press the Drop softkey. • Place the handset back on hook. Emergency Call Handling for Remote SIP Workers Emergency Call Handling (911 calling) is supported for Remote SIP Workers. Check with your system administrator if you have any questions. Aastra – 2737-007...
Page 73: Place A Call On Hold
6757i IP Phone User Guide for SPN Chapter 5 Phone Features Overview Features are configured on your phone according to the needs of your organization. You may or may not have some of these features. Hold Place a Call on Hold •...
Page 74: Retrieve A Held Call
• The Hold key will not retrieve a held call. Automatic Hold The 6757i will automatically put your current call on hold when you press a new line key. Manage Multiple Calls on Hold Step Action Result...
Page 75: Do Not Disturb
6757i IP Phone User Guide for SPN Do Not Disturb The Do Not Disturb (DND) feature allows you to block incoming calls. When DND is activated, an incoming call does not ring at the phone. Depending upon your system configuration, the caller may hear a message to call back later, or the call will forward directly to your pre-defined call forward busy destination, usually your voicemail.
Page 76: Announced Transfer
Callers Corporate News Internal Directory More John Smith 02:42 Drop Conf More Xfer Dial the number of the destination party. Before the destination party answers: The transfer completes. • Press Xfer again. • Press the Goodbye key. Aastra – 2737-007...
Page 77: Establish The Conference
Press the Pickup softkey. You are reconnected to the original party. Conference The 6757i supports up to three parties in a conference call. Establish the Conference Step Action Result Connect to the first party to include in the conference.
Page 78 Xfer More If you do not wish to add the third party to the conference: Press the Cancel softkey while the third party’s phone is ringing. Press the Pickup softkey. You are reconnected to the original party. Aastra – 2737-007...
Page 79: Call Forward
6757i IP Phone User Guide for SPN Release a Conferenced Party Step Action Result to point to the party to You are still connected to the other drop. party. Press the Drop softkey. If you disconnect from the conference, the other two parties will also disconnect.
Page 80 Press the More softkey to find the Forward softkey. Press the Forward softkey. Hear the 2-beep configuration tone. • Hear the 2-beep confirmation tone. Dial the destination number. • The calls for this number will be forwarded to this destination. Aastra – 2737-007...
Page 81: Multiple Call Forward Assignments
6757i IP Phone User Guide for SPN Forward a number assigned to another softkey (not your main directory number): (Can be L3-L4 or a top softkey) Press the Line key. Hear dial tone. Press the Forward softkey. Hear the 2-beep configuration tone.
Page 82: Call Park
From any phone on the system: Hear dial tone. • Lift the handset. • Press the Speaker key. • No ringing is heard. Dial the Call Park number. • You are immediately connected to the calling party. Aastra – 2737-007...
Page 83: Call Pickup
Call Pickup The Call Pickup feature allows you to answer a call ringing at another extension. Your 6757i provides the following types of Call Pickup. • Group - Your directory number is assigned to a Call Pickup group. You can answer the ringing extension of another member of the group using the Call Pkup softkey.
Page 84: Call Waiting
Result • You hear one beep. While on one call, a second call rings in to your phone. • The display tells you the name and number of the second caller and the line/call appearance key number. Aastra – 2737-007...
Page 85: Blf Key
6757i IP Phone User Guide for SPN Step Action Result • The first caller is placed on hold. To answer the second call: • • You are connected to the second Press the Answer softkey for the caller. second call.
Page 86 9 in a 100-number group, you must prefix the number with a zero (0). Your system administrator can tell you which type of group you have. An Intercom line is assigned to a Line Select button. Intercom lines cannot be placed on hold and cannot be transferred. Aastra – 2737-007...
Page 87: Voice Mail
6757i IP Phone User Guide for SPN SIP Intercom lines can have a standard ring (standard ring cycle) or a feature ring (short- short-long ring) depending on your configuration. Step Action Result Press the Intercom button. Dial the Intercom number.
Page 88: Rss Feeds
5.WEATHER Select Move Up Move Down Exit to scroll through the entries. You can use the Move Up or Move Down softkeys to rearrange the list. The news category list opens. Press or Select to open CNN. Aastra – 2737-007...
Page 89: Emergency Location Identification
6757i IP Phone User Guide for SPN Step Action Result to scroll through the Internal Directory categories. Corporate News Contacts More Today 1.Top Stories 2.World 3.U.S. 4.Politics 5.Law Select Back Press or Select to open the Top The Top Stories screen displays with Stories category.
Page 90: Empty Key
This softkey is configured to force a blank slot on the IP phone softkey display. Example idle display: This softkey is defined as “Empty” Callers More John Smith Fri Jul 20 10:47am This softkey is defined as Forward “Empty” Voice Mail Call Pkup More Aastra – 2737-007...
Page 91: Callers List
6757i IP Phone User Guide for SPN Chapter 6 Callers List and Redial List Callers List The Callers List is a stored log of incoming calls containing up to 200 entries. The Callers List stores the name, phone number, call time and date, and missed/answered call status for all calls that ring in to this phone.
Page 92: Callers List Functions
• Lift the handset. • Press the Speaker key. • Press a line/call appearance key. • Press the Dial softkey. Edit a number before you dial: Press the EditNum softkey. The editing softkeys display. Edit the number. Aastra – 2737-007...
Page 93: Missed Calls Indicator
6757i IP Phone User Guide for SPN Missed Calls Indicator The 6757i displays the “<Number of> Missed Calls” in the idle state screen display. This display alternates between the number of missed calls and the date/time display. As the number of missed calls increments: •...
Page 94: Exit The Callers List
There are 100 entries in the Redial List. The list provides the number dialed and the name (if known), the date/time the number was dialed, and the line used to dial the number. You cannot edit an entry in the Redial List. Aastra – 2737-007...
Page 95 6757i IP Phone User Guide for SPN Step Action Result Redial from the Redial List: While on-hook: The Redial List displays the first entry. Press the Redial key one time. Callers Corporate News Internal Directory More 001 2395 2395 Fri Jun 8 03:18pm...
Page 96 Chapter 6, Callers List and Redial List Aastra – 2737-007...
Page 97: Speed Dial List
6757i IP Phone User Guide for SPN Chapter 7 Speed Dial List Speed Dial List The Speed Dial list allows you to maintain a name-indexed list of personal directory numbers. Ninety-nine (99) Speed Dial entries are available. The Speed Dial List allows you to store one name and 4 numbers for that name: •...
Page 98 The Speed Dial Options screen displays. to scroll to the Add softkey. Internal Directory Corporate News Contacts More Speed Dial Options 1.Search 2.Add 3.Edit 4.Delete 5.Order Select Back Exit Press or Select. The Add Speed Dial Entry screen displays. Aastra – 2737-007...
Page 99 6757i IP Phone User Guide for SPN Step Action Result Enter the name using the keypad. Internal Directory Corporate News Contacts More Multi-Ring • Use the ABC softkey to toggle between uppercase, lowercase, and Line 52009 Line 53222 numeric characters.
Page 100 At least one number must be W*4599 defined for an entry to use the Dial softkey. • If you save the entry from another directory, the access numbers are Dial Primary automatically added. Back Edit Exit Repeat to enter other numbers. Aastra – 2737-007...
Page 101 6757i IP Phone User Guide for SPN Assign a Primary number to automatically dial when you choose the entry. NOTE: • The Primary number is indicated by a * (star) next to the number. • If only one number is entered (any type), it automatically becomes the Primary number.
Page 102 Press the Edit softkey. The Enter Number screen displays. Internal Directory Corporate News Contacts More Christy G. Enter Number (W) 4500 Backspace Done Back Exit Use the Backspace key and the keypad to edit the number. Aastra – 2737-007...
Page 103 6757i IP Phone User Guide for SPN Press the Done softkey. The change is saved. Edit the Name: From the Speed Dial List: Internal Directory Use the Page Up or Page Down Corporate News softkeys to find the page, then use...
Page 104 Contacts More Speed Dial 1/6 to the entry to edit. Christy G. Danny Moore Bill M. Brandon C. Jennifer P. Dial Display Options Page Down Exit Press the Options softkey. The Speed Dial Options screen displays. Aastra – 2737-007...
Page 105 6757i IP Phone User Guide for SPN to scroll to the Delete option. Internal Directory Corporate News Contacts More Speed Dial Options 1.Search 2.Add 3.Edit 4.Delete 5.Order Select Back Exit Press or Select. Press the Delete softkey. The Confirm screen displays.
Page 106 From the Speed Dial List main screen: The Speed Dial Options screen displays. The Search Option is the first Press the Options softkey. in the list. Internal Directory Corporate News Contacts More Speed Dial Options 1.Search 2.Add 3.Edit 4.Delete 5.Order Select Back Exit Aastra – 2737-007...
Page 107 6757i IP Phone User Guide for SPN The Speed Dial Lookup screen displays Press or Select. with the Enter Name prompt. Internal Directory Corporate News Contacts More Speed Dial Lookup Enter name Backspace Lookup Space Back Dial Enter one or more characters for the search.
Page 108 Chapter 7, Speed Dial List Aastra – 2737-007...
Page 109: Chapter 8 Acd Features
6757i IP Phone User Guide for SPN Chapter 8 ACD Features Sign On/Off You must sign on to the ACD agent group in order to receive ACD calls. One of the following 3 methods is used. • Automatic. • Manual with Agent ID Number.
Page 110: Sign On State
You are signed on to the agent group. Manual Sign On with Agent ID: • You hear one beep. Press the OnOffline softkey. • The Agent ID prompt displays. Internal Directory Corporate News Contacts More Sign On Agent ID Backspace Cancel Done Aastra – 2737-007...
Page 111 6757i IP Phone User Guide for SPN Step Action Result Enter the Agent ID. Internal Directory Corporate News Contacts More Sign On Agent ID 6005 Backspace Cancel Done • The status lamp turns OFF. Press the Done softkey. • You are signed on to the agent group.
Page 112: Sign Off
When you want to sign off of the ACD group, but there are still calls in queue, press the OnOffline softkey before you finish your last ACD call. The current call is not affected and you are signed off when the call is ended. Other agents will answer the calls that are in queue. Aastra – 2737-007...
Page 113: Hands-Free Auto Answer (Hfaa)
6757i IP Phone User Guide for SPN Step Action Result • The status lamp turns ON. Press the OnOffline softkey. • You are signed off of the agent group. Hands-Free Auto Answer (HFAA) The Hands-Free Auto Answer feature allows calls to be answered automatically.
Page 114: Cancel Wrap-Up
Work when the timer expires. • Agent Unavailable: – Reason Code Number for Agent Work state – The reason code for agents who become unavailable after being in the Work state longer than the Time for Agent Work parameter. Aastra – 2737-007...
Page 115: Call Record
6757i IP Phone User Guide for SPN – Time for Agent Unavailable - The maximum amount of time an agent can remain in the Unavailable state, after being in the Work state longer than the Time for Agent Work timer.
Page 116: Unavailable Options
The Unavailable status lamp turns ON steady. • You are not available to take ACD calls. Deactivate Unavailable: • Press the Un-avail softkey The Unavailable status lamp turns OFF. • You are available to take ACD calls. Aastra – 2737-007...
Page 117: Supervisor Alert
6757i IP Phone User Guide for SPN Supervisor Alert The Supervisor Alert feature: • Allows agents to send pre-programmed messages to the supervisor's call center management screen (Centergy Reporting) using numeric codes provided by the administrator. • Allows supervisors to send messages to the agent phone display.
Page 118: Message Recall
The maximum number of messages that can be stored per agent is a system setting in Centergy Reporting. When the maximum is reached, a new message will overwrite the oldest message. There are 4 lines available for Message Recall display on the 6757i. Aastra – 2737-007...
Page 119: View Messages
6757i IP Phone User Guide for SPN The key label is defined by your system administrator and may be different on your phone. View Messages Step Action Result • Press the Recall softkey. If the Alert lamp is flashing, it turns off.
Page 120 Corporate News Contacts More • Transact Press the Backspace softkey to The caller orders a 3*25 catalog. erase characters. 3 = Catalog • 25 = Fosters Press the Cancel softkey to cancel Backspace the code. Cancel Done Aastra – 2737-007...
Page 121: Agent Statistics
6757i IP Phone User Guide for SPN Step Action Result • The Transact code displays. Press the Done softkey. Internal Directory Corporate News Contacts More CatalFostr Done • The code is successfully entered and stored. Unknown Code If a field or code is defined, the text will display. If a field or code is not defined, the code number you entered will display with question marks as in the example below.
Page 122: Use The Agent Statistics Key
Press the Agent Stat softkey. The Agent Statistics display. Internal Directory Corporate News Contacts More ACD Agent Statistics Agent4010 Online Dur. 00:15:16 AVL 77% ACD 18 % WRP 4% HLD 0T Done Press to scroll through the agent statistics. Aastra – 2737-007...
Page 123: Night Service
6757i IP Phone User Guide for SPN Queue Depth The Queue Depth feature enables agents and supervisors to display current queue information on the LCD display. • If you are an agent, the Queue softkey displays the queue status of the ACD pilot where you are an agent.
Page 124: Call Force
The Force key enables a supervisor to manually suspend the Wrap and Work capabilities for all agents in the ACD pilot. All agent stations that are in a Work or Wrap state are immediately available to receive calls. Aastra – 2737-007...
Page 125: Chapter 9 Directories
You can query these directories and use the results to dial the destination or save the results to your Speed Dial list. Directory Types The following four directory types can be accessed from the 6757i: Directory Key Label Description...
Page 126 There are 4 entries per page. • Press Dial or or lift the handset. The number automatically dials. • Press Display to open the entry and • Press Dial or or lift the handset. Aastra – 2737-007...
Page 127 6757i IP Phone User Guide for SPN Add an Entry to the Speed Dial List Step Action Result Do a directory lookup and choose an The Results screen displays: entry. Internal Directory Corporate News Contacts More Result: Mar 1 / 1...
Page 128: Edit The Number Before You Dial
Exit Edit the number. • Press Dial. The number automatically dials. • Lift the handset. The edited number is not saved anywhere. Exit a Directory Step Action Result Press the Exit softkey. The idle state screen displays. Aastra – 2737-007...
Page 129: Dls (Pbx) Directory
6757i IP Phone User Guide for SPN DLS (PBX) Directory The Internal softkey accesses this directory. Only one number per directory entry is stored in the PBX directory. Find an Entry and Dial the Number Use the Directory Lookup and Dial procedure to find the entry.
Page 130: Contacts Directory
If no “Mobile” number is found, it dials the first number found that is labeled “Home”. Display Softkey: The Display softkey shows you the list of numbers found in the Contacts entry. You can choose a number and use the Dial softkey to dial the number. Aastra – 2737-007...
Page 131 6757i IP Phone User Guide for SPN Access the Contacts Directory Step Action Result Press the appropriate directory softkey. The Email ID screen displays. Enter the first half of your email Internal Directory address for the Email ID. Corporate News...
Page 132 The Directory Lookup screen displays the “Enter Name” prompt. • The Logout softkey displays. Internal Directory Corporate News Contacts More Directory Lookup Enter Name Backspace Logout Space Lookup Exit Go to the Directory Lookup and Dial procedure. Aastra – 2737-007...
Page 133 6757i IP Phone User Guide for SPN Edit the Number before you Dial When you choose an entry to dial, you can edit the number before you dial; however, the change is not saved. Edit the Number before you Dial.
Page 134 Internal Directory Corporate News Contacts More Password Enter Password Backspace Reset Done Exit When you use the Reset softkey and have logged in before, your previous information will display by default until you change it. Aastra – 2737-007...
Page 135 6757i IP Phone User Guide for SPN Chapter 10 Multi-Ring Overview When a call arrives at a line with multi-ring activated, the Pointspan system places one or more multi-ring calls to the destinations numbers configured on the Multi-ring line. There is also an option provided to allow you to confirm your acceptance of a multi-ring call by pressing any DTMF digit on the phone including # and *.
Page 136: Figure 4 Multi-Ring On Multiple Lines Display
To access Poinspan, you can either dial a DID number defined as a Multi-ring access number that contains the feature directory number, or you can dial into Pointspan over an incoming dialed trunk and then enter the feature directory number or numeric feature code. Note: Prompts are given by tone only. Aastra – 2737-007...
Page 137 6757i IP Phone User Guide for SPN Step Action Result Dial into Pointspan using one of the You hear a ZIP tone that prompts for two methods: the directory number of the line to be accepssed. • A feature number defined as Multi- ring Remote Access.
Page 138 A prompt asking you to press any DTMF digit to do one of the following: – Accept the call where the call is immediately connected or, – Immediately forward the call to the Call Forward-Busy destination of the line. If CFB is not configured the caller will hear the busy tone. Aastra – 2737-007...
Page 139: Chapter 11 Virtual Workstation
6757i IP Phone User Guide for SPN Chapter 11 Virtual Workstation Overview The SIP Virtual Workstation provides a common workspace where a SIP phone can be shared by several users based on the time of day. Each user that will share the SIP phone (Host) is assigned a profile that contains that user’s softkey assignments, forwarding information, etc.
Page 140 Contacts More New Guest Station ID Backspace Cancel Done Enter the Station ID using the keypad. The Station Password screen displays. Voice Mail Directory Forward News Contacts More New Guest Station Password Backspace Cancel Done Aastra – 2737-007...
Page 141 6757i IP Phone User Guide for SPN Step Action Result Enter the Station Password. The Reconfigure screen displays. Voice Mail Directory Forward News Contacts More Reconfiguring Phone for New Guest... Done Your phone automatically restarts. NOTE: This process takes a few mintues.
Page 142: Return To Host Configuration
Returning to Host configuration... Done The phone automatically restarts and returns the the Host configuration. NOTE: This process takes a few minutes. Wait until the restart is completed. The phone has been returned to the Host configuration. Aastra – 2737-007...
Page 143: Change To Your Profile When Another User Is Signed On
6757i IP Phone User Guide for SPN Change to your Profile when another User is Signed On Step Action Result Press the Host softkey. The Host selection screen displays. Press the New Guest softkey. The Station ID screen appears. NOTE:...
Page 144 Wait until the restarts are done. Your profile phone screen displays along with the Host softkey. Call Log Host Call Pickup Auto Dial News More ME Guest 3298 Mon Mar 7 8:40 am Internal On/Offline AutoAnswer Agent Stat More Speed Dial Aastra – 2737-007...
Page 145: Change Your Station Password
6757i IP Phone User Guide for SPN Change your Station Password Your original Station Password password was provided by your system administrator. However, you can change this password once you are signed on to a Host. Your Station Password can be from 1 to 20 numeric digits and cannot contain any alphabetic character or *.
Page 146 Host Call Pickup Auto Dial News More Change Password New Password Backspace Cancel Done Enter the new password. The password changed screen displays. Call Log Host Call Pickup Auto Dial News More Change Password Password Changed! Done Aastra – 2737-007...
Page 147: Expansion Modules
Appendix A Optional Expansion Modules Expansion Modules Two types of expansion modules are available for the Aastra 6755i, 6757i, and 6757i CT phones (maximum of 1 expansion module per phone). • M670i - 18 keys in each column (totaling 36 keys).
Page 148: Figure 6. Model M670I Keys
Figure 7. A 6755i with an M670i Expansion Module (Max 1 per phone) Model M675i The M675i provides: • An LCD screen for displaying key labels. • 3 keys at the bottom left of the unit that represent "Page 1", "Page 2", and "Page 3" of the LCD display. Aastra – 2737-007...
Page 149: Figure 8. Model M675I Expansion Module
6757i IP Phone User Guide for SPN • 10 keys in each column providing 20 softkeys available on each page (totaling 60 softkeys per M675i.) • Each key has an LED to indicate call status. Figure 8. Model M675i Expansion Module Column Display Format The M675i Expansion Module screen displays softkeys in column format.
Page 150: Figure 9. M675I Page 1 Screen
Using the M675i Step Action • Press the top key for Page 1. • Press the middle key for Page 2. Press the bottom key for Page 3. Press the desired feature key. Figure 9. M675i Page 1 Screen Aastra – 2737-007...
Page 151: Figure 10. A 6757I With An M675I Expansion Module (Max 1 Per Phone)
6757i IP Phone User Guide for SPN Figure 10. A 6757i with an M675i Expansion Module (Max 1 per phone) Aastra - 2737-007...
Page 152 Appendix A, Optional Expansion Modules Aastra – 2737-007...
Page 153: Appendix B Troubleshooting
Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra Model 6757i Installation Guide for details. Why is my speaker not If you press the Speaker key and the speaker lamp flashes...
Page 154 Registrar. For more information about registering your phone, see your system administrator. How do I restart the IP This setting is in the Options list. See Restart Phone phone? Appendix A. Aastra – 2737-007...
Page 155 6757i IP Phone User Guide for SPN Index #*9 ..................69 call appearance ..............10 call forward ..............11, 59 call mark ................61 call park ..............11, 62 call park number ............... 63 536M................127 Call Park softkey ............62, 63 560M................
Page 156 ID (PIN) ............116 hold ................53, 102 status ................115 multiple calls ..............54 Multi-Ring retrieve ................. 54 Remote Access ............116 mute.................. 22 Mute key ................22 MWI ................. 20 icons line/call appearance ............19 Aastra – 2737-007...
Page 157 6757i IP Phone User Guide for SPN network disconnected ............7 queue depth ..............103 network disconnected message ........133 network password ............112 night service ..............89 no dial tone ..............133 recall ................. 13 no MWI lamp ..............134 record .................
Page 158 ................ 11, 55 announced ..............56 unannounced ..............55 work ..............12, 94, 102 wrap................12, 102 wrap-up ................93 wrap-up timer ..............93 unannounced transfer ............55 WRK ................102 Un-avail softkey..............95 WRP ................102 Aastra – 2737-007...

Aastra 6757i User Manual

About this Publication

Chapter 1 Introduction

Chapter 2 Getting Started

Chapter 3 Customize Your Phone

Chapter 4 Call Handling

Chapter 5 Phone Features

Chapter 6 Callers List and Redial List

Chapter 7 Speed Dial List

Chapter 8 Acd Features

Chapter 9 Directories

Chapter 11 Virtual Workstation

Appendix A Optional Expansion Modules

Appendix B Troubleshooting

Quick Links

Related Manuals for Aastra 6757i

Summary of Contents for Aastra 6757i

Table of Contents