Aastra 6757i User Manual page 33

Key Name
Unavailable
Call Record
Message Recall
Supervisor Alert
Aastra - 2737-007
Key Label Description
(10-character
display)
Un-avail The Agent Unavailable with Reason Code
feature allows an agent to go into a pre-
defined unavailable state where the agent is
unavailable for taking ACD calls. This
feature provides an alternative for going into
the Work state or Signing off. For example,
reason codes could represent "lunch",
"break", etc. The reason code is captured in
the system database and can be used in
reporting statistics. Your system
administrator has defined the reason codes.
Call Record Allows an agent to manually initiate call
recording, which is particularly valuable
when an agent is dealing with a hostile caller
or an emergency situation, such as a bomb
threat.
The Message Recall feature allows you to
Recall
scroll through messages sent by the
The key label is
supervisor on the phone display screen,
defined by your
beginning with the most recent message.
system
Each message includes the time, date, and
administrator and
the message number. The maximum
may be different
number of messages that can be stored per
on your phone.
agent is a system setting in Centergy
Reporting. When the maximum is reached,
a new message will overwrite the oldest
message.
Alert The Supervisor Alert feature allows agents
to send pre-programmed messages to the
The key label is
supervisor's call center management screen
defined by your
(Centergy Reporting).
system
administrator and
may be different
on your phone.
6757i IP Phone User Guide for SPN
13