Aastra 6757i User Manual
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Aastra 6757i User Manual

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Racknine VoIP Telephones
A startup guide to your new telephone service

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Summary of Contents for Aastra 6757i

  • Page 1 Racknine VoIP Telephones A startup guide to your new telephone service...
  • Page 2 Welcome Thank you for choosing Racknine VoiP hosted PBX telephone services. We have prepared the following guide to familiarize you with your new service and to answer common questions. Your phone service is highly customizable, though, so we encourage you to contact us with any specific requests you have.
  • Page 3 What is a PBX? PBX stands for Private Branch Exchange. It is a telephone system that switches calls between private users on local extensions.
  • Page 4 What does it mean that our PBX is hosted? Traditional PBX services depend on equipment located on the customer’s premises. This means that your telephones require a connection to this equipment on site. With Racknine’s hosted service the PBX is not located on site. It is located at Racknine and accessed through the internet.
  • Page 5 The Aastra 6757i VoIP Telephone Idle Screen Lot buttons Named Extension buttons When a call is Parked it will go to the next Shortcuts to internal extensions in your available Lot position. The call can then be organization. retrieved from any other extension.
  • Page 6 The Aastra 6757i VoIP Telephone Ring Screen Activity Indicator Ring Indicator & Call Display Will flash during incoming call. Displays information about caller. Answer Accept incoming call to your extension. Ignore Ignores incoming call and puts extension back to idle. Call will continue to ring on other extensions.
  • Page 7 The Aastra 6757i VoIP Telephone During Active Call Activity Indicator Ring Indicator & Call Display Will be solid red during an active call. Displays information about caller. Call Timer Drop Displays duration of current active call. Terminates current call. Park Conf Places call on hold.

  • Page 8: Basic Functions

    Basic Functions...

  • Page 9: Do Not Disturb

    How to page/intercom a single extension How to place a call *80 + the extension number (eg *80101.) If using speaker, you may press drop or hangup to Dial external number or extension number. Push dial. If you would like to use the handset, pick it terminate page.
  • Page 10 To submit your directory to Racknine so it can be accessed from your phones you need to enter the data into a spreadsheet. The spreadsheet must follow the following schema: Contact Name Number Line Company Directory Contact Name Number Line Company How to submit your desired directory Contact Name...
  • Page 11 Name Greeting Voicemail The Name greeting (from main menu, 0 and then 3) is simply your recorded name. If you have an IVR with a dial-by-name directory for your callers, your Name greeting is what they will hear when the dial your extension. Temporary Greeting Using your voicemail for the first time The temporary greeting (from main menu, 0 and then 4) overrides the Busy...

  • Page 12: Feature Codes

    *30 Blacklist a number *32 Blacklist the last caller *31 Remove a number from the blacklist *21 Findme Follow Toggle *69 Call Trace *43 Echo Test Feature Codes *65 Speak Your Exten Number *60 Speaking Clock *80 Intercom prefix *54 User Intercom Allow *55 User Intercom Disallow *85 Pickup Parked Call Prefix *99 Check Recording...

  • Page 13: Advanced Features

    Advanced Features...
  • Page 14 The following pages deal with the FreePBX administration site for your PBX phone server. Changes to your server configuration can result in a loss of phone service. The following information is for technical staff only. Please contact Rack9/Internet Centre for your PBX server host name and login credentials.

  • Page 15: Backup And Restore

    Backup and Restore BACKUP RESTORE Before making any changes to your PBX configuration it is To restore a previous configuration backup please contact Racknine / The Internet Centre. recommended you backup your current config. ● Under “Admin” click “Backup & Restore.” dkeiver@incentre.net ●...

  • Page 16: Call Routing

    Call Routing All incoming calls are routed to things like announcements, IVR, ring groups, extensions, etc. It is common to have calls routed to multiple services. For example, someone might have incoming calls going to an Announcement with company information, then to a ring group containing everyone’s extension, then to an IVR if no one in the ring group picks up.
  • Page 17 General Ring Voicemail Group Sales Sales “Thank you for calling Queue Example Corp. Incoming Call Business Time Please press 1 for Condition Hours sales. Press 2 for Support support. Press 3 for reception. For company hours, press 9.” After Hours Announcement Voicemail Business Hours...
  • Page 18 System Record on phone. Recordings This is the simplest way to make a system recording. ● (On web interface) Enter the extension# of the phone you wish to make the recording on and click Go. One of the most common things users ●...
  • Page 19 Announcements Use Announcements to play system recordings for incoming callers and then direct the call to another service, group, or extension. (See System Recordings) ● Applications - Announcements ● Enter description of announcement (example, “business hours”) ● From the Recording drop-down menu, select a previously uploaded/recorded System Recording If desired, you can have the recording repeat.
  • Page 20 IVR Menu Screenshot...
  • Page 21 IVR (Interactive Voice Response) is a very common feature of PBX systems. It is the interactive voice menu present on my business phone systems. To create your own IVR click Applications - IVR. Refer to the screenshots on the previous page. ●...
  • Page 22 Directory The Directory is used (typically implemented as an IVR option) to provide callers with a dial-by-name directory of your staff. To add a Directory, click Applications - Directory. ● Directory Name - Name of this directory. ● Directory Description - Description of this directory. ●...
  • Page 23 Time Groups and Time Conditions Time Groups Time Conditions Time groups are simply scheduled times, defined by you, that are Time conditions are used when you want your PBX to behave used by Time Conditions. To define a Time Group click on different ways at different times of day.

  • Page 24: Ring Groups

    ● Extension List - List extensions to ring, one per line. You can include an extension on a remote system, or an external number by suffixing a Ring Groups number with a '#'. ex: 7804506787# would dial 7804506787 externally. Extensions without a '#' will not ring a user's Follow-Me. To dial Follow-Me, Queues and other numbers that are not extensions, put a '#' at the end Ring groups are used to group extensions so you can route callers to...
  • Page 25 Conference Set up conference calls by clicking Applications - Conference. Once your conference call is set up you can dial into it from local extensions or route calls to your conference from Inbound Routes, IVR, etc. Also, once a conference is created, it can be dialed into at any time.
  • Page 26 Follow Me Follow Me is a method to associate multiple extensions to ring together. An example use for this would be to have a user’s cell phone associate with their desk extension so their cell phone will right when their desk phone rings. Or you can set it so their cell phone will ring 5 seconds after their desk phone.
  • Page 27 QUEUE PAGE SCREENSHOT...
  • Page 28 QUEUE A queue is similar to a ring group. However, whereas a Ring Group will route a call elsewhere if its member extensions are busy, a queue will keep callers on hold until the next available extension is ready. Queues are found under Applications - Queues. To create a queue, refer to the screenshots on the previous page. Descriptions on this page. ●...
  • Page 29 QUEUE - Continued ● Skip Busy Agents - When set to 'Yes' agents who are on an occupied phone will be skipped as if ● Max wait time mode - Asterisk timeoutpriority. In 'Strict' mode, when the 'Max Wait Time' of a the line were returning busy.
  • Page 30 QUEUE - Continued ● Auto Pause on Delay - This setting will delay the auto pause of an agent by auto pause delay ● Repeat Frequency - How often to announce a voice menu to the caller (0 to Disable seconds from when it last took a call.

  • Page 31: Paging And Intercom

    Paging and Intercom Parking This module is used to configure parking lots. You can transfer a call to the parking Intercom allows you to immediately page all phones in the paging group. lot extension and the call will enter one of a number of available “Lot” positions, Applications - Paging &...

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