Faq - NetComm 3G27WV-02 User Manual

FAQ

1. Does the NetComm Wireless 3G27WV-02 require any configuration out of the box?
No, the NetComm Wireless 3G27WV-02 is plug and play device. Plug the device into an electrical outlet and once the
status indicator lights are on, plug in your analogue phone and LAN cable for voice and data connectivity. For WiFi
connectivity the SSID (Service Set Identifier) and network key (password) are located on the bottom of the device. If you
would like to customize your settings you can enter 192.168.20.1 into your Web browser to access the Management
Console and device settings.
2. I cannot seem to access the web page interface
The default IP address of the unit is 192.168.20.1, so first try to open a web browser to this address. Also check that your
laptop/ PC is on the same subnet as the router's Ethernet port i.e. The PC's assigned IP address is in the range of
192.168.20.x where x = 100 – 254.
3. The router was connected previously but now cannot get back online
You may need to enable the periodic ping timer using the System Monitor Link from the Management Console. This
ensures that if the connection drops (i.e. due to an outage on the network) the router will reboot after so many failed pings
and then force a re-connect. Setting the timer to around 15 minutes should be sufficient.
Note: The traffic generated by the periodic ping feature is counted as chargeable usage, please keep this in mind when
selecting how often to ping.
4. The router is rebooting frequently.
Check the System Monitor link in the Administration menu on the management console and see if the Periodic Reset
timeout is set to something other than 0. If it is set to 1 this means the unit will reboot every minute regardless of what
happens. Reset the Periodic Reset timeout to 0 if you don't want to use this feature or to a value that is something quite
large if you don't want the router to reboot so often.
5. The router has a connection but cannot access the internet.
Check whether the DNS Proxy function is enabled by clicking on the LAN link on the configuration interface. Make sure
that the DHCP Primary DNS server IP address is set to the same address as that of the Ethernet port.
6. I cannot seem to get a mobile broadband WAN connection.
Click on the Internet Settings > WWAN link on the webpage interface and check that the correct APN settings are
entered.
Check that the username and password credentials are correct if the APN in use requires these.

Make sure that Always On is selected for the Operation mode.

Check you have suitable mobile broadband signal strength and that your SIM is active and does not require a PIN

code to be entered.
7. The SIM status indicates that the SIM is "not installed or reboot required" on the home page.
If a SIM is installed correctly this may indicate that the SIM has been removed or inserted whilst the unit is powered up. In
this case you must reboot the unit. The Reset button on the home page will reboot the router.
8. How can I see the data usage on my NetComm Wireless 3G27WV-02?
You can check your current Usage statistics by clicking on the "Usage Monitor" link at the top of the Status Page in the
Advanced View.
9. Can I make voice calls from the NetComm Wireless 3G27WV-02?
Yes. By simply connecting a regular landline (analogue) telephone to the port labelled "Line 1" using the RJ-11
Cable provided. To activate the phone jacks in your home or office connect an RJ-11 Cable from the port
labelled "Line 2" to any wall jack. When you lift the receiver you should hear a dial tone and then be able to place your call.
10. How do I see if I have a voicemail message waiting to be listened to?
Voicemail is a feature of the network and your service, not a feature embedded in the NetComm Wireless 3G27WV-02
device. If you have a voicemail message waiting you will hear an intermittent dial tone on your phone, and if your phone
has a message waiting indicator light, it will be lit.
www.netcommwireless.com
NetComm Wireless 3G27WV-02 User Guide
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