Faq - NetComm 3G27WV-R User Manual

FAQ

1. Does the 3G27WV-R require any configuration out of the box?
No, the 3G27WV-R is a plug and play device. Plug the device into an electrical outlet and once the status indicator lights
are on, plug in your analogue phone and LAN cable for voice and data connectivity. For WiFi connectivity the default SSID
(Service Set Identifier) and network key (password) are located on the bottom of the device. If you would like to customize
your settings you can enter 192.168.1.1 into your Web browser to access the Management Console and device settings.
2. I cannot seem to access the web page interface.
The default IP address of the unit is 192.168.1.1, so first try to open a web browser to this address. Also check that your
laptop/ PC is using the same subnet as the router's Ethernet port. i.e An IP address has been assigned to your computer
in the range of 192.168.1.x where x can equal 2 – 254.
3. The router was connected but I cannot get back online.
You may need to enable the periodic ping timer using the System Monitor Link from the Management Console. This
ensures that if the connection drops (i.e outage on the network) the router will reboot after so many failed pings and then
force a re-connect. Setting the timer to around 15 minutes should be sufficient.
Please note: The traffic generated by the periodic ping feature is counted as chargeable usage, please keep this in mind
when selecting how often to ping.
4. The router is rebooting frequently.
Check the System Monitor link in the Administration menu on the management console and see if the Periodic Reset
timeout is set to something other than 0. If it is set to 1 this means the unit will reboot every minute regardless of what
happens. Reset it to 0 if you don't want to use this feature or enter a higher value if you don't want the router to reboot so
often.
5. The router has a connection but cannot access the internet
Check that DNS Proxy is enabled by clicking on the LAN link on the configuration interface. Make sure that the DHCP DNS
server address 1 IP address is set to the same address as that of the Ethernet port.
6. I cannot seem to get a Mobile broadband WAN connection
Click on the MBB Internet Settings link on the webpage interface and check that the correct APN settings are entered.
Also check that the username and password credentials are correct if the APN in use requires these details.

Make sure that Auto Connect is enabled on the PPP Profile Connect section on the Data Connection page.

Check you have suitable Mobile broadband signal strength and that your SIM is active and does not require a PIN

code to be entered.
7. The SIM status indicates that the SIM is "not installed or reboot required" on the home page.
If a SIM is installed correctly this may indicate that the SIM has been removed or inserted whilst the unit is powered up. In
this case you must reboot the unit. The Reset button on the home page will reboot the router.
8. Can I make voice calls from the 3G27WV-R?
Yes. By simply connecting a regular landline (Analogue) telephone to the port labelled Line 1 using the RJ-11
Cable provided. To activate the phone jacks in your home or office connect an RJ-11 Cable from the port
labelled "Line 2" to any wall jack. When you lift the receiver you will hear a dial tone and can place your call.
9. How do I see I have a voicemail message?
Voicemail is a feature of the Rogers network and your Rogers service, not an embedded feature in the device. If
you have voicemail messages waiting you will hear an intermittent dial tone on your phone, and if your phone
has a message waiting indicator light, it will be lit up.
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3G27WV-R – User Manual
3G27WV-R User Guide
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