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RESTRICTED USE ONLY
General Troubleshooting
IMPORTANT! FARGO Card Printers require highly specialized print Ribbons to function
properly. To maximize Printer life, reliability, printed card quality and durability, you must use
only FARGO Certified Supplies. For this reason, your FARGO warranty is void, where not
prohibited by law, if you use non-FARGO Certified Supplies. To order additional materials,
please contact your authorized reseller.
Reviewing the LCD display and LED light
The LCD display provides the current status of the Printer. Refer to the following tables for a
complete list and cause of all possible LCD messages. The tables (in this section) display
the LCD messages. If the LCD message is communicating an error or requires an action,
these tables will also offer a solution to what should be done.
The purpose of this section is to provide the User with specific procedures relating to the
LCD/SmartGuard Messages, Communication Errors, Card Feeding Errors, Encoding Errors,
Printing Process Errors, and Diagnosing the Image Problems for the DTC500 series card
Printer.
Troubleshooting the LCD Messages
Message
Aligning Ribbon
Card Hopper
Empty
Card Hopper Jam
DTC500 Series Card Printer/Encoders Troubleshooting Guide (Rev. 3.0)
Cause
If this appears as a prompt, it
indicates the print Ribbon is
self-aligning to the proper
position for printing.
If this appears as an
ERROR, it indicates the print
Ribbon is not installed
properly or is damaged.
Indicates the Printer has run
out of blank cards.
Indicates that the Card
Hopper is unable to move
from one hopper to the next.
FARGO Electronics, Inc.
Solution
See Resolving the Ribbon Alignment
Error Message on page 48.
See the Resolving the Card Hopper
Empty Error Message procedure on
page 27.
Clear any obstructions, and close the
hopper door.
See Resolving the Card Hopper Jam
Error Message on page 26.
Continued on the next page
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Table of Contents
Troubleshooting
