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FARGO electronics Persona M30e User Manual

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DTC400e/Persona® C30e/M30e Card
Printer User Guide (Rev. 1.0)
• Single-side Model
• Dual-side Model
• Single-side (plus Mag) Model
• Dual-side (plus Mag) Model
Part Number: L001364 (user guide)

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Summary of Contents for FARGO electronics Persona M30e

  • Page 1 DTC400e/Persona® C30e/M30e Card Printer User Guide (Rev. 1.0) • Single-side Model • Dual-side Model • Single-side (plus Mag) Model • Dual-side (plus Mag) Model Part Number: L001364 (user guide)
  • Page 2 DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0), property of Fargo Electronics, Incorporated Copyright © 2008 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers, who have signed a “no disclosure agreement”...

  • Page 3: Table Of Contents

    Safety Messages (review carefully)______________________________________________________ 1-2 DTC400e/C30e/M30e Card Printer Overview _____________________________________________ 1-3 Reviewing the DTC400e/C30e/M30e Block Diagram _____________________________________ 1-3 Reviewing the DTC400e/C30e/M30e Card Printer Sequence of Operations ____________________ 1-4 Reviewing the DTC400e/C30e/M30e Boot up Sequence___________________________________ 1-7 Section 2: Specifications ____________________________________________________ 2-1...
  • Page 4 Using the Clean Printer Option_______________________________________________________ 6-7 Using the Test Print button __________________________________________________________ 6-9 Using the About button____________________________________________________________ 6-10 Using the Device Options tab (DTC400e/C30e or M30e) _________________________________ 6-11 Adjusting the Ribbon Type option ___________________________________________________ 6-13 Selecting the Auto Ribbon Select option ______________________________________________ 6-16...
  • Page 5 Reviewing the Sample String _______________________________________________________ 6-56 Reviewing the ASCII Code and Character Table ________________________________________ 6-57 Using the Overlay / Print Area tab (DTC400e/C30e/M30e) __________________________6-58 Enabling the Back options _________________________________________________________ 6-59 Using the Front option (Overlay / Print Area) __________________________________________ 6-60...
  • Page 6 Cleaning the Printer’s Interior __________________________________________________________ 8-6 Cleaning the Printer’s Exterior _________________________________________________________ 8-6 Packing the Card Printer ______________________________________________________________ 8-1 Section 9: Firmware Upgrades _______________________________________________ 9-1 Requirements_______________________________________________________________________ 9-1 Safety Messages (review carefully)______________________________________________________ 9-1 Upgrade the Printer Firmware __________________________________________________________ 9-2 DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 7 Contacting Fargo Technical Support____________________________________________________ 10-1 Reading the Serial Numbers on a Fargo Printer ___________________________________________ 10-2 Finding out when a Fargo Card Printer was manufactured ________________________________ 10-2 Reviewing Example No. 1: Serial Number A9020001 ___________________________________ 10-2 Section 11: Glossary of Terms ______________________________________________ 11-1...

  • Page 8: Section 1: Introduction

    Section 1: Introduction How to use the manual The DTC400e/Persona C30e/M30e Card Printer User Guide is designed to provide Installers and Technicians with quick, efficient lookup of related procedures, components and terms. The manual can be used effectively either in soft or hard copy, depending on the preference of the Installer or Technician.

  • Page 9: Safety Messages (Review Carefully)

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 10: Dtc400E/Persona C30E/M30E Card Printer User Guide (Rev. 1.0)

    Ribbon Encoder Card Feed Roller Print Headlift Headlift Sensor Printhead Cooling Ribbon Rewind Printhead Thermistor Card Input Hopper Motor Ribbon LED SNR Magnetic Encoding Head Module RFID Antenna Platen Roller Pinch Roller DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 11: Dtc400E/Persona C30E/M30E Card Printer User Guide (Rev. 1.0)

    The Card Feed Stepper Motor engages to queue card for magnetic encoding. The Encoding data is written to the card. The Magnetic Encoder verifies while the Stepper reverses the card. The Print Ribbon Drive engages. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 12: Dtc400E/Persona C30E/M30E Card Printer User Guide (Rev. 1.0)

    Repeat steps 9 through 22 for the appropriate number of color/overlay panels. The Card is ejected from the singled-sided Printer. The Card Feed Stepper engages to queue the card for the Flipper Table for the dual-sided Printer. All Stop. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 13: Dtc400E/Persona C30E/M30E Card Printer User Guide (Rev. 1.0)

    RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 14: Reviewing The Dtc400E/C30E/M30E Boot Up Sequence

    If the Headlift Sensor is found to be open, the Headlift Motor will turn until a closed state is seen. If the Card Feed Sensor is found to be blocked, the Card Feed Stepper will engage to eject the card. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 15: Section 2: Specifications

    European Community and has placed the CE mark on the Card Printer.) License Number: J99032510 The Card Printer is listed under UL IEC 60950-1 (2001) INFORMATION TECHNOLOGY EQUIPMENT. File Number: E145118 DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 16: Agency Listings

    EN 55024: 1998, EN 61000-3-2 and EN 61000-3-3. Card Input 100 cards (30 mil) Hopper Capacity Colors Up to 16.7 million: Monochrome (M30e monochrome only) Dimensions See the Size and Weight information in this same table. Humidity 20-80% non-condensing Interface USB 20.
  • Page 17 2MB RAM Monochrome The C30e shall render rewriteable card images using a monochrome Printing color pallet. The M30e shall render card images using a monochrome pallet. Operating 65° to 80° F / 18° to 27° C Temperature Print Area CR-80 edge-to-edge...
  • Page 18 Single-sided (size): 7.90"H x 13.62"W x 8.14"D / 200mmH x 346mmW x 207mmD • Dual-sided (weight): 12 lbs. / 5.45 kg • Dual-sided (size): 7.9"H x 18.28"W x 8.14"D / 200mmH x 465mmW x 207mmD DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 19: Functional Specifications

    Transfer visible-light bar code scanners. • Used to print ultra-fast, one-color ID cards on the Persona C30e/M30e. (Note: Like dye-sublimation, this process uses the same thermal Printhead to transfer color to a card from a resin-only print Ribbon or the resin black (K) panel of a full color print Ribbon.) •...

  • Page 20: Printer Components: Front Cover To Usb Port

    Automatically cleans cards for higher print quality. Cleaning Roller Card Input Load blank cards into this Hopper. Hopper Power Port Connect to the included power cord. USB Port Connect to a Windows PC with a USB cable. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 21: Printer Components: Print Ribbons

    = Dye-Sublimation Cyan Panel = Resin Black Panel = Clear Protective Overlay Panel = Ultra Violet Fluorescing Panel DTC 400e M30e B = Dye-Sub Black Panel = Resin Black Panel = Clear Protective Overlay Panel DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 22: Printer Components: Resin-Only Print Ribbons

    Several colored resin Ribbons are available in a variety of colors for customizing or color-coding resin-only ID cards. (provides 1,000 prints) Metallic Resin Metallic resin Ribbons are available for printing resin images with a unique metallic sheen. (provides 500 prints) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 23: Printer Components: Dye-Sublimation Print Ribbons

    (Note: To avoid this area when printing, use the options in the Overlay / Print Area tab to omit printing in this area or punch the slot after the card has printed.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 24: Printer Components: Dye-Sublimation/Resin Print Ribbons

    Cyan (C), Flourescent (F), Black (K), Overlay (O) and Black (K) (used for backside, black only printing.) Dye-Sublimation Ribbons for M30e Type Description The BO print Ribbon uses the Black (B) dye-sublimation panel DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 2-10...

  • Page 25: Printer Components: Blank Cards

    • Both types of UltraCards produce printed images with a glossy, photo- quality finish. The following guide will walk you through the installation of the Persona C30e/M30e Card Printer Driver. • Time Requirement (software): This software installation process will require approximately 2 to 5 minutes (depending on the speed of your PC).
  • Page 26 • x86 PC or compatible, Windows 2000, Windows XP, Windows 2003, 500MHz computer with 256MB of RAM or higher, 500MB free hard disk space or higher • Printer Setup and Installation DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 2-12...

  • Page 27: Section 3: Printer Setup & Installation

    Should this occur, print quality may not be optimum. Leave the unit turned OFF in a warm, dry room for several hours before using. This will allow the moisture to evaporate. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 28: Unpacking And Inspection

    US / EU Power Cable • Software Installation CD/User Guide • User Guide • Warranty Statement, Registration Card and Compliancy Document Reviewing the Printer (front view) Output Hopper Input Hopper Cartridge Bay DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 29: Connecting The Printer Power

    Plug the wall power cable into the AC power adapter. Plug the wall power cable into a standard 110VAC power outlet. Display A – Shows back of Printer with AC power cable (below). DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 30: Flipper Table Module Assembly

    Flipper Table Module Assembly The Flipper Table Module Assembly (D900200) is an automated Flipping Module that allows the Printer to print on the frontside and backside of each card. Display: Flipper Table Module Assembly DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 31: Installing The Print Ribbon Cartridge

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Print Ribbon Cartridge The DTC400e/C30e/M30e Card Printer uses a one-piece, disposable Ribbon Cartridge load system. Step Procedure To install the Ribbon Cartridge, simply open the front Cover by pressing the black rubber pad or touch pad and lowering the Cover down, as shown below.
  • Page 32 RESTRICTED USE ONLY Fargo Electronics, Inc. Display B – Shows direction that Cartridge is inserted in the Printer. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 33: Installing Blank Cards Into The Card Hopper

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper The DTC400e/C30e/M30e Printer is capable of printing single load cards and multiple feed cards (batch mode). • To print using single feed, simply remove all cards from the Card Hopper, leave the Card Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly).
  • Page 34 RESTRICTED USE ONLY Fargo Electronics, Inc. Display B - Press the Card Hopper Load Lever down. Insert the cards. Here the Lever is still up. Here the Lever is pressed down. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 35 RESTRICTED USE ONLY Fargo Electronics, Inc. Here are the cards ready to insert. Here the Input Hopper Door is closed. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 36: Lowering The Card Output Hopper

    Lowering the Card Output Hopper Step Procedure The DTC400e/C30e/M30e comes with a Card Output Hopper (to hold cards after they have been printed). Pull the Output Hopper down until it snaps into place. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 37: Printer Driver Installation

    Fargo Electronics, Inc. Printer Driver Installation Installing the Printer Driver – (C30e shown for this example) Use the same procedure for M30e and DTC400e Card Printer. Step Procedure Close all programs and insert the Software Installation CD into your computer’s CD drive.
  • Page 38 Fargo Electronics, Inc. Click on the Next button to continue with the Setup program. Read the License Agreement. Select the I accept the license agreement option and click Next to continue. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 3-12...
  • Page 39 Next to continue with the installation. Select Network Connection (Ethernet) if the printer is equipped with an Ethernet port and enter the Printer’s IP address. Click Next to continue with the installation. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 3-13...
  • Page 40 RESTRICTED USE ONLY Fargo Electronics, Inc. Click Next to begin the installation. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 3-14...
  • Page 41 RESTRICTED USE ONLY Fargo Electronics, Inc. Wait while the DTC400e/C30e/M30e Card Printer is configuring your new software installation. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 3-15...
  • Page 42 This step only applies to local connection installation (USB). a. Connect the USB cable to the Printer. b. Turn ON the Printer at this time if it is not already ON. c. Wait during the installation. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 3-16...
  • Page 43 RESTRICTED USE ONLY Fargo Electronics, Inc. Select the installed Ribbon Type. DTC400e & C30e M30e DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 3-17...
  • Page 44 RESTRICTED USE ONLY Fargo Electronics, Inc. Click on the Finish button to complete the Setup. • Click the Exit button to exit the installer, as shown below. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 3-18...
  • Page 45 RESTRICTED USE ONLY Fargo Electronics, Inc. • Click on Install the Fargo Workbench. You have completed the installation DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 3-19...

  • Page 46: Printing A Test Print Image

    From your computer’s startup menu, select Settings > Printers and Faxes (Windows XP, 2003) or > Printers (Windows 2000). b. Double click on the DTC400e or Persona C30e or M30e Card Printer under the Printers window. c. Select Printing Preferences under the Printer drop-down menu. This will bring up the Printing Preferences window.

  • Page 47: Printer Transport

    Step Procedure The Printer can be transported by gripping it under the back lid, as shown in the photo below. You have completed the setup and installation procedures in this section. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 3-21...

  • Page 48: Section 4: General Troubleshooting

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 49: Communications Errors

    Print the Windows test page that is located in the General tab of the Driver. c. Use WordPad (a Windows word processing program in the Accessories Program Group). 1) Go to the File menu and select Page Setup. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 50 RESTRICTED USE ONLY Fargo Electronics, Inc. 2) Click on the Printer button and select the Persona C30e/M30e Card Printer. 3) Click OK and reset all four margins to zero. (Note: The WordPad will automatically replace the values with its minimum margins.) 4) Open the program and type: “This is a Test.”...

  • Page 51: Print Process Errors

    Printer Error State: Card is not being detected by the Card TOF Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error. • Driver Monitor Error Display: Unable to Feed Card DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 52 Check Hopper Tray Spring Tension. a. Open Card Hopper Cover. b. Use the Fargo Workbench Printer Utility to send a test print to the Printer. c. When the Card Hopper Feed Roller engages, push up on the Card Hopper Tray.
  • Page 53 Replace Card Hopper Feed Motor. a. Replace the Card Hopper Feed Motor. b. Use the Fargo Workbench Printer Utility to send a test print to the Printer. c. If the Card Hopper Feed Motor does not turn, replace the Main Board.

  • Page 54: Resolving A Card Not Fed Error (Two (2) Or More Cards Feed At The Same Time)

    Printer Error State: Card is not being detected by card TOF Sensor 11 sec after the initiation of a print job causing the Printer to produce an error. • Driver Monitor Error Display: Unable to Feed Card DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 55 The blocked Sensor should read +4.99 vdc. • The open Sensor should read +1.5 vdc. c. If the Card Feed TOF Sensor does not read properly, replace the Sensor. Clean the Card Feed Roller. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 56: Resolving A Ribbon Rfid Error (Ribbon Rfid Antenna Is Corrupted)

    Driver Monitor Error Display: Ribbon RFID Error Replace the Print Ribbon a. Replace the Print Ribbon Cartridge. b. Press on the Resume button. c. If the error continues, replace the Printer Main Board. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 57: Resolving The Mag Verify Error

    Verify that data is being encoded to the Magnetic Stripe. a. Clear any Error Messages by unplugging the Printer and reapplying power. b. Remove the failed card. c. Use a Magnetic Stripe reader or magnetic developer spray to determine if DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-10...
  • Page 58 If data is being written to the Magnetic Stripe, the Magnetic Offset may need to be adjusted. See the Using the Mag Top of Form Option procedure. Verify that the coercivity of the cards matches the Driver Settings. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-11...
  • Page 59 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-12...

  • Page 60: Resolving The No Magnetic Encoder Installed Error

    Printer is equipped with a Magnetic Encoder Module, ensure that it is seated securely into the Magnetic Module docking station. If the issue persists, replace the Magnetic Module. See the Persona C30e/M30e service manual for replacement procedures.) If the Printer has no Magnetic Encoder Module, verify that the encoding data DTC400e/Persona C30e/M30e Card Printer User Guide (Rev.
  • Page 61 RESTRICTED USE ONLY Fargo Electronics, Inc. was sent in error, check the appropriate software user’s manual for encoding instructions. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-14...

  • Page 62: Resolving The No Mag Stripe Present Error

    • Driver Monitor Error Display: No Mag Strip Present • Verify card has magnetic stripe and it is placed in the hopper correctly. Magnetic stripe must face UP. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-15...

  • Page 63: Resolving The No Smart Card Encoder Error

    Printer is equipped with a Smart Card Encoder Module, ensure that it is seated securely into the Module docking station. If the issue persists, replace the Smart Card Module. See the Persona C30e/M30e service manual for replacement procedures.) If the Printer has no Smart Card Encoder Module, verify that the encoding data was sent in error, check the appropriate software user’s manual for encoding...
  • Page 64 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-17...

  • Page 65: Resolving The No Prox Card Encoder Error

    Printer is equipped with a Prox Card Encoder Module, ensure that it is seated securely into the Module docking station. If the issue persists, replace the Prox Card Module. See the Persona C30e/M30e service manual for replacement procedures.) If the Printer has no Prox Card Encoder Module, verify that the encoding data was sent in error, check the appropriate software user’s manual for encoding...
  • Page 66 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-19...

  • Page 67: Resolving A Ribbon Sensor Error (Ribbon Miscue) Dtc400E & C30E

    If Ribbon is broke or wrinkled, repair the Ribbon and wind up the take-up roll 4-color panels past the damaged area. Press on the Resume button. If the issue persists, continue to Step 4. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-20...

  • Page 68: Resolving A Ribbon Break Jam Error

    Symptom: The Print Ribbon has become jammed or has broken in the Printer. • Printer Error State: The Ribbon Supply Encoder Sensor has unexpectedly stop receiving information from the Ribbon Encoder • Driver Monitor Error Display: Ribbon Break/Jam DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-21...
  • Page 69 Press on the Resume button. b. If the issue persists, continue to Step 5. Use the Fargo Workbench Printer Utility to cycle the Printhead to ensure proper Printhead operation. • If the Printhead does not cycle properly, see Resolving the Headlift Motor / Sensor Error.
  • Page 70 Remove the rear cover in order to check that the Ribbon Encoder Sensor is securely connected to the J-4 Main Board connection and to the Encoder Sensor. a. Press on the Resume button. b. If the issue persists, replace the Encoder Sensor. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-23...

  • Page 71: Resolving A Ribbon Out Error

    • Printer Error State: The Ribbon Sensor has detected the End of Ribbon mark. • Driver Monitor Error Display: Ribbon Out Replace the Ribbon Cartridge a. Press on the Resume button. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-24...

  • Page 72: Resolving A No Ribbon Installed Error

    If the connections are loose, reattach them. • Press on the Resume button. • If the connections are good or if the issue persists, continue to Step 4. Replace the Ribbon RFID Sensor. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-25...

  • Page 73: Resolving A Invalid Ribbon Error

    If the issue persists, continue to Step 4. Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor. • If the connections are loose, reattach. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-26...
  • Page 74 RESTRICTED USE ONLY Fargo Electronics, Inc. • Press on the Resume button. • If the connections are good or if the issue persists, continue to Step 5. Replace the Ribbon RFID Sensor. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-27...

  • Page 75: Resolving A Wrong Ribbon Error

    Verify the Driver settings are correct. a. Open the Printer Control Panel from the Computer. • If using Windows 2000/XP, right click on the DTC400e/C30e/M30e Card Printer and select Printing Preferences. b. Click on the Device Option tab. c. Click on the auto select button.
  • Page 76 If the connections are loose, reattach it. • Press on the Resume button. • If the connections are good or if the issue persists, continue to Step 5. Replace the Ribbon RFID Sensor. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-29...

  • Page 77: Resolving A Card Jam Error

    If a card is jammed in the Printer, use the Cancel button and the Pause button to move the Feed Rollers and free the card. b. The card can then be fed out of the Printer. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-30...
  • Page 78 If blocked, the Sensor should read 4.9 to 5.5 VDC. • If unblocked, the Sensor should read 0.15 to 0.18 VDC. d. If the voltages do not read correctly, replace the Sensor. (Note: Contact an authorized repair center) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-31...

  • Page 79: Resolving A Card Jam (Encoder) Error

    If a card is jammed in the station, use the Forward button and/or Reverse button to move the Feed Rollers and free the card. b. Re-insert the ribbon and close the printer cover. c. Press the Resume button to continue printing. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-32...
  • Page 80 If blocked, the Sensor should read 4.9 to 5.5 VDC. • If unblocked, the Sensor should read 0.15 to 0.18 VDC. h. If the voltages do not read correctly, replace the Sensor. (Note: Contact an authorized repair center) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-33...

  • Page 81: Resolving A Headlift Motor Or Sensor Error

    Press the Cancel Print button on the Driver Monitor Error Display Message. Reboot the Printer by cycling the power. Cycle the Headlift Motors. a. Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation. a. Verify that the Headlift Motor turns.
  • Page 82 If the Motor does turn, continue to Step 7. Replace the Headlift Motor (Note: Contact an authorized repair center) a. If the Motor does turn, continue to Step 8. Replace the Main Board. (Note: Contact an authorized repair center) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-35...

  • Page 83: Resolving The Cover Open Issue

    Sensor tab is damaged, replace the front cover. (Note: in the Parts Replacement Section.) b. If the Sensor still does not work, continue to Step 4. Replace the Main Board. . (Note: Contact an authorized repair center) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-36...

  • Page 84: Resolving The Blank Output Issues

    Reset the Printer to clear any Error Messages by removing the power and reapplying it. b. Open the Printer Control Panel from the Computer. • If using Windows 2000/XP, right click on the DTC400e/C30e/M30e Card Printer and select Printing Preferences. c. Click on the Calibrate tab. d. Click on the Settings button.
  • Page 85 If less than 22 volts is read on any of the pins, replace the Printhead. • If still having issue with blank cards, replace the Main Board. (Note: Contact an authorized repair center) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-38...

  • Page 86: Resolving The Remove Ribbon Message (Rewriteable Job)

    Printer and there is a Ribbon in the Printer. • Printer Error State: The error message will instruct the user to remove the ribbon from the printer. • Driver Monitor Error Display: Remove Ribbon DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-39...

  • Page 87: Flipper Table Module Assembly Problems

    Symptom: The Flipper Table Module Assembly is not functioning. • Printer Error State: The Printer is unable to communicate with the Flipper Module. • Driver Monitor Error Display: No Flipper Module DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-40...

  • Page 88: Resolving The Flipper Jam Error

    Close the Printer’s Flipper Table Module. d. Press the Resume button on the Printer’s Top Cover to continue printing. e. To cancel the printing, press the Cancel Print button from the Driver’s display dialog. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-41...
  • Page 89 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-42...

  • Page 90: Diagnosing Image Problems

    Check the card stock for scratches. Replace the cards (as needed). Examine the Printhead for visible damage. Clean the Printhead. See the procedure Cleaning the Printhead Replace the Printhead if the problem persists. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-43...

  • Page 91: Resolving The Card Surface Debris Problems

    Clean the inside of the Printer. See Cleaning the Printer’s Interior Clean the Cleaning Roller. See Cleaning the Platen and the Card Feed Rollers. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-44...

  • Page 92: Resolving The Incorrect Image Darkness Problems

    Run a self-test to ensure that the issue is not with the Driver settings. Adjust the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See Using the Image Color tab (C30e/M30e) procedure. Correct the Image Darkness. See the Using the Image Darkness Option procedure.
  • Page 93 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-46...

  • Page 94: Resolving Ribbon Wrinkle Problems

    Confirm that the Printer is using the most current Driver via: http://www.fargo.com Reduce the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab (C30e/M30e). Reduce the Image Darkness. See the Using the Image Darkness Option procedure.
  • Page 95 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-48...

  • Page 96: Resolving The Excessive Resin Printing Problems

    • Driver Monitor Error Display: None Reduce the Resin Heat setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab (C30e/M30e). Reduce the Image Darkness. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 97 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-50...

  • Page 98: Resolving The Incomplete Resin Printing Problems

    Driver Monitor Error Display: None Increase the Resin Heat setting within the Image Color tab of the Printer Driver. Increase the Image Darkness. See the Using the Image Darkness Option procedure. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-51...

  • Page 99: Resolving The Image Placement Problems

    Printer. This procedure is used to adjust the position of the card in the Print driver and does not change the internal settings of the Printer. See Using the Printer Calibration Utility (Persona C30e/M30e) for instructions on changing the Printer’s internal settings. Step Procedure Review the following information.
  • Page 100 If the white border is on the trailing edge of the card, adjust the Horizontal value by -2. a. Click on OK. b. Run a self-test. c. If the white border is diminished, continue the adjustment until it is gone. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-53...
  • Page 101 If the white border is on the bottom edge of the card, adjust the Vertical value by -2. b. Click on OK. c. Run a self-test. d. If the white border is diminished, continue the adjustment until it is gone. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-54...
  • Page 102 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-55...

  • Page 103: Resolving The Poor Image Quality Problems

    If a small or low-resolution image is stretched or blown up, a pixilated or grainy effect will occur when printing, as shown below (rightside). DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-56...

  • Page 104: Running The Self Test

    The overlay pass is not printed during the Self-test. (See Display A & B below) • Premium Resin Ribbon Cartridge installed: The Printer will print a single color gray scale on the front of the card. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-57...

  • Page 105: Running The Standard Self Test Print

    RESTRICTED USE ONLY Fargo Electronics, Inc. Running the Standard Self Test Print Display A: Full Color Test Print DTC400e & C30e Display B: Test Print M30e DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-58...
  • Page 106 Press and hold the Pause/Resume button. While holding down the Pause/Resume button, plug the power cable back into the Printer. The Printer will Encode magnetic information on all 3 magnetic tracks. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 4-59...

  • Page 107: Section 5: Ethernet Option Introduction

    Host Printer The host PC must have installed the correct Printer Driver with Driver Ethernet support. (Note: This Driver must be configured for printing to the IP address of the Printer.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 108: Functional Specification - Ethernet Option

    Provides a Ping client for network troubleshooting. IP Tracer Provides a utility (IP Tracer) used to find Printers with Ethernet connection on a local network. (Note: This utility is included on the CD-ROM ) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 109: Network Services - Overview

    Users. (Note: These commands will query the state of the Printer and configure various settings for the Printer. These include network settings, logging setting, User names and User passwords.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 110: Network Management Interface

    Telnet session on the PC. • All commands entered will be sent to the Telnet client in the Printer. Enter help or ? to get an on-window list of supported Telnet commands. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 111: Reviewing The Telnet Command Table

    Ethernet interface. stored Display information about the list stored net stored network settings of the Ethernet interface. default Display information about the list default net default network settings of the Ethernet interface. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 112 <LOG_NAME> mail notification for a system log email <EMAIL> path. It must specify a valid e-mail address. Specify the IP address of the UDP set syslog <LOG_NAME> system logging program. udp <IPADDRESS> DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 113 DHCP. Static (non- store net opts dhcp automatic) addresses will To disable automatic come from the stored or address assignment: default settings, depending on the other settings. store net opts -dhcp DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 114 This includes the status and device response. See the Printer web page description. cancel Cancel a specific print job cancel 10 from the print queue. quit Stop the current Telnet quit session. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 115: Ethernet Printer Troubleshooting Procedures

    Verify that the port configuration of the PC Printer Driver is set to communicate to the Printer over the correct IP address. See Reviewing Frequently-asked Questions. Follow the Printing a test page procedure. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 116: Verifying The Printer Connection

    Verify that it matches subnet of the network where it is connected. If your Printer has DHCP disabled, then: • The static IP address may have been previously set for a different subnet. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 5-10...

  • Page 117: Verify That The Pc Can Access The Printer Using The Ping Command

    Display A - Example of sending a ping to the Printer with a successful response Display B - Example of ping timeout to an invalid IP address Verify that the PC and the Printer are connected to the same network. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 5-11...

  • Page 118: Printing A Test Page

    There may be an error at the Printer. • There may be a job in the Windows print queue which has stalled. • The Printer may be paused or set to operate offline in the Windows print queue. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 5-12...

  • Page 119: Reviewing Frequently-Asked Questions

    Can multiple PC’s print to Yes. Each PC must have the Printer Driver software my Ethernet Printer? installed for the specific Fargo Ethernet-enabled Printer and connect to the intended Printer, using the correct IP address. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 5-13...
  • Page 120 Follow this procedure. 1. Run the Fargo Workbench Printer Utility from the start menu: Go to the Start -> Programs -> Fargo -> Fargo Workbench Printer Utility -> Fargo Workbench. 2. Select the Fargo Printer to upgrade from the drop- down box.
  • Page 121 (Note: If this does not match your Printer’s IP address, you can change it from this window.) 4. Enter the correct IP address. 5. Select OK. 6. Select Apply. 7. Select Close. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 5-15...
  • Page 122 Printer Driver name (i.e., DTC400e or C30eCard Driver? Printer)] -> Properties. 3. Ensure that the printing preferences are set correctly for the Ribbon installed in your Printer. Then select the Print Test page button. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 5-16...

  • Page 123: Glossary Of Terms

    (Simple provides a means for network compliant devices, called agents, to store Network data about themselves in Management Information Bases (MIBs) and Management return this data to the SNMP requesters. Protocol) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 5-17...
  • Page 124 A common utility or command that sends a message to network devices asking for a return message. (Note: This is used to diagnose if the device is on the network or to troubleshoot the connection.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 5-18...

  • Page 125: Section 6: Printer Adjustments

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 126: Dtc400E/C30E/M30E Print Driver Options

    RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/C30e/M30e Print Driver Options The window title reflects the C30e Printer Driver in use as shown in this section. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 127: Using The Card Tab (Dtc400E/C30E/M30E)

    CR-80 (ISO ID-1) cards or CR-79 sized cards. The dimensions of the total print area for this card size appear in the Print Width: and Print Length: areas, as shown below.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 128: Adjusting The Orientation Option

    Select Portrait to cause the card to print in a vertical orientation. Select Landscape to cause the card to print in a horizontal orientation. (Note: An icon illustrating a printed card helps represent the difference between the two.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 129: Selecting The Number Of Copies

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the number of copies Step Description Select the number of copies by clicking on the UP or DOWN arrows, as shown below. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 130: Using The Diagnostics Button Under The Card Tab

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Diagnostics button under the Card tab Step Description Click Diagnostics to bring up the Fargo Workbench Printer Utility window. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 131: Using The Clean Printer Option

    Remove all cards from the Card Hopper and close the Hopper door. Open the Front Cover and remove the Ribbon Cartridge. Remove the paper backing from both sides of the Cleaning Card. Place the Cleaning card into the Single Feed Slot. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 132 RESTRICTED USE ONLY Fargo Electronics, Inc. Click Clean. (Note: The Printer will begin to feed the cleaning card through the card path.) Reinsert the print Ribbon and cards after the cleaning procedure has completed. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 133: Using The Test Print Button

    Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly. Ensure that the Ribbon is installed in order for a M30e Card Printer with a Flipper Table Module to print a dual-sided image.

  • Page 134: Using The About Button

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the About button Step Description Click About to open a dialog box containing the copyright and version, date code information about this Printer Driver software. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-10...

  • Page 135: Using The Device Options Tab (Dtc400E/C30E Or M30E)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Device Options tab (DTC400e/C30e or M30e) The DTC400e/C30e window with the Device Options tab is displayed below. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-11...
  • Page 136 RESTRICTED USE ONLY Fargo Electronics, Inc. The M30e window with the Device Options tab is displayed below. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-12...

  • Page 137: Adjusting The Ribbon Type Option

    Metallic Resin: Metallic Resin is available in Gold or Silver • YMCFKO: Yellow, Magenta, Cyan, Fluorescing, Resin Black, Overlay (DTC400e only) • YMCFKOK: Yellow, Magenta, Cyan, Fluorescing, Resin Black, Overlay, Resin Black (DTC400e only) • NONE- Re-Writable DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-13...
  • Page 138 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-14...
  • Page 139 RESTRICTED USE ONLY Fargo Electronics, Inc. Use the Ribbon Type option to select Print Ribbons for the M30e. Step Description Select the appropriate Ribbon for the type of Print Ribbon in use. • K – Standard Resin • K – Premium Resin •...

  • Page 140: Selecting The Auto Ribbon Select Option

    Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly. Ensure that an YMCKOK Ribbon is installed in order for a DTC400e/C30e Card Printer with a Flipper Table Module to print a dual-sided image. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-16...
  • Page 141 RESTRICTED USE ONLY Fargo Electronics, Inc. Click Test Print to send a simple self-test print to the M30e Printer. • Ensure that the Premium Resin Ribbon is installed for M30e • Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly.
  • Page 142 (Note: If the DTC400e/C30e CLR_O color profile is not listed, it can be added by clicking Add and browsing to Program Files\Fargo\Printer Driver Software\ DTC400e/C30e Driver Files and selecting DTC400e/C30e CLR_O.icm.) Click Set as Default.
  • Page 143 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-19...

  • Page 144: Adjusting The Color Matching Option

    This provides a closer match to the sRGB color specifications. (Note: This option shifts colors to a different color model so the colors in the image will more closely match how they appear on the monitor.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-20...

  • Page 145: Adjusting For The Resin Dither

    Ribbon. Step Procedure Select Optimized for Photo when printing photo quality images with resin. Select Optimized for Graphics when printing drawings and graphics (e.g., clipart, logos, etc.) with resin. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-21...

  • Page 146: Using The Print Both Sides Option

    If an odd number of pages are printed to the Driver while this option is selected, then the Printer will print an additional blank side, and transfer it to the card.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-22...

  • Page 147: Using The Split 1 Set Of Ribbon Panels Option

    If using the YMCKOK Ribbon type, the front of the card is printed with the YMCKO Panels and the back is printed with the second K Panel. (Note #1: This option is automatically enabled when the YMCKOK Ribbon type is selected.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-23...

  • Page 148: Using The Print Back Side First Option

    • If you need to print the resin black on the chip-side of the Smartcard. The second page of the document will be printed on the front side of the card. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-24...

  • Page 149: Using The Print Back Side Only Option

    • The second page of the document will then be printed on the back of a second card. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-25...

  • Page 150: Using The Rotate Front 180 Degrees Or Rotate Back 180 Degrees Options

    Select Rotate Front 180 Degrees to rotate the image on the front of the card by 180 degrees when printed. Select the Rotate Back 180 Degrees to rotate the image on the back of the card by 180 degrees when printed. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-26...

  • Page 151: Using The Disable Printing Option

    (Note: When this option is selected, no print data will be sent to the Printer. All encoding instructions will be sent according to how they are configured within the software.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-27...

  • Page 152: Using The Image Color Tab (Dtc400E/C30E/M30E)

    Move the slide to the right to cause more heat to be used, thus generating a darker print. (Note: This slide only affects those images printed with dye- sublimation Ribbon panels (YMC).) C30e M30e DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-28...

  • Page 153: Using The Resin Heat (K) Option (Front And Back)

    Move the slide to the right to (a) cause more heat to be used or (b) cause the resin image to be darker or more saturated. (Note: This control can be helpful for fine-tuning the transfer of resin text and bar codes.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-29...

  • Page 154: Using The Overlay Heat (O) Option

    Move the slide to the left to cause less heat to be used in the printing process. (Note: Certain card types may need additional heat for better transfer of the overlay material.) Move the slide to the right to cause more heat to be used. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-30...

  • Page 155: Using The Color Matching Option And Default Button

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Color Matching option and Default button Step Procedure To return all options to their factory settings, click Default. DTDC400e/C30e M30e DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-31...

  • Page 156: Using The Calibrate Tab (Dtc400E/C30E/M30E)

    Use the Calibrate tab to (a) control the position of the printable area in relation to the card, (b) calibrate Sensors and (c) adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer's memory. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-32...

  • Page 157: Using The Image Position Controls

    To illustrate this, the card illustration shown in the Image Position box will flip and rotate according to the Portrait, Landscape or Rotate 180 Degrees selection. • The outline around the illustration will always remain in the same Landscape orientation. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-33...
  • Page 158 ±100 pixels (10 pixels = about .03"/. 8mm).) (Note No.2: The Vertical and Horizontal adjustment arrows point to within the Image Position window, which represents the direction that the printed image moves.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-34...

  • Page 159: Using The Sensors Button

    Fargo Electronics, Inc. Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer's Ribbon Sensor (see instructions in the Calibration window below). DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-35...
  • Page 160 RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Sensors button See the previous page for the related procedure. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-36...

  • Page 161: Using The Settings Button

    Use the Settings button to bring up a dialog for adjusting the internal Printer settings, which are customized for every Printer at the factory and saved directly within the Printer's memory. (Note: You can select the Restore Defaults to restore the internal default settings.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-37...

  • Page 162: Using The Magnetic Encoding Tab

    Use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed. Step Procedure Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process. (Note: The following describes these options and the Printer's magnetic encoding process.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-38...

  • Page 163: Using The Encoding Mode Dropdown List

    You can use the Encoding Mode option in order to specify which magnetic encoding standard to use. Category Description Installation The DTC400e/C30e/M30e Card Printer can be installed with one of two types of factory installed Magnetic Stripe Encoding Modules. Magnetic Encoding Change the encoding mode and coercivity setting or modify the options (changing ISO standards for Tracks 1, 2 and 3.
  • Page 164 Track tabs are inactive or gray and display ISO functions) defaults, which are the defaults listed for each track below. The Shift Data Left check box remains unchecked and inactive.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-40...
  • Page 165 If you select Custom Encoding, all options are active. The Default is ISO Encoding. (Note: The defaults are the same as the ISO Encoding selection (active Encoding defaults. However, all functions on the Magnetic Track and inactive Options tabs are active.) functions) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-41...
  • Page 166 Add Leading Zeros is used to add a set number of leading zeros to the magnetic string in order to move the starting point of the encoded data in specific programs for encryption of data. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-42...
  • Page 167 Custom BPI Raw Bit Density Per Track The User can select the Configurable Bit Density, Character Size, Reverse Bit Order and Add Leading Zero options for each individual magnetic encoding track. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-43...
  • Page 168 This selection disables all the Magnetic Track Options tabs. It also and inactive disables the Coercivity dropdown function and Shift Data Left functions) checkbox option.) • The default Coercivity is 600 Oe. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-44...

  • Page 169: Selecting The Coercivity/Magnetic Track

    Procedure Select the Coercivity option (Oersted) to use the Magnetic Stripe type that matches the card type. • High Coercivity to Super Coercivity = 2750-4000 Oersted (Fargo’s High Coercivity UltraCard IIIs are 2750 Oe) • Medium Coercivity = 600 Oersted •...

  • Page 170: Reviewing The Shift Data Left Function

    Select this option to shift the recorded magnetic data to the left-hand side of the card's Magnetic Stripe. (Note: This is useful in situations that require cards to be readable with insert type readers.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-46...

  • Page 171: Reviewing The Magnetic Track Options

    After making the required selection, the Magnetic Track Options box displays the current set of customization options for the selected track. • Remember that each track must be customized independently of the other two. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-47...
  • Page 172 (Note #1: After making the required selection, the Magnetic Track options box displays the current set of customization options for the selected track.) (Note #2: For most applications, the default settings for these options do not need to be changed.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-48...

  • Page 173: Using The Character Size Buttons

    Select 7 Bits to change the bits per character to 7 BPC. (Note: This is the default for Track 1). Select 8 Bits to change the bits per character to 8 BPC. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-49...

  • Page 174: Using The Ascii Offset Dropdown List

    Select SPACE to change the ASCII Offset to SPACE. (Note: This is the default for Track 1.) Select ZERO to change the ASCII Offset to ZERO. (Note: This is the default for Tracks 2 and 3.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-50...

  • Page 175: Using The Bit Density Dropdown List

    Select 210 BPI to change the bits per inch to 210 BPI. (Note: This is the default for Tracks 1 and 3.) Select Custom BPI, which enables the custom BPI text box. (Note: The lower limit is 75 and upper limit is 210.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-51...

  • Page 176: Using The Lrc Generation Dropdown List

    Select No LRC to change the LRC Generation to none. Select Even Parity to change the LRC Generation to Even Parity. (Note: This is the default for all tracks.) Select Odd Parity to change the LRC Generation to Odd Parity. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-52...

  • Page 177: Using The Character Parity Dropdown List

    Select No Parity to change the Character Parity to none. Select Even Parity to change the Character Parity to Even Parity. Select Odd Parity to change the Character Parity to Odd Parity. (Note: This is the default for all tracks.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-53...

  • Page 178: Reviewing The Iso Track Locations

    The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. For track locations, review the display below. 0.223" 0.353" 0.493" TRACK1 0.110" 0.130" TRACK2 0.110" 0.140" TRACK3 0.110" DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-54...

  • Page 179: Sending The Track Information

    • When segmenting track data, the appropriate Field Separator (FS) must be used. The table below shows the SS, ES, FS and the valid characters defined for each track. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-55...

  • Page 180: Reviewing The Sample String

    Valid Characters Number of Sentinel Sentinel Separator Characters ASCII 32-95 Track 1 (See the table below.) ASCII 48-63 Track 2 (See the table below.) ASCII 48-63 Track 3 (See the table below.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-56...

  • Page 181: Reviewing The Ascii Code And Character Table

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character space < > DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-57...

  • Page 182: Using The Overlay / Print Area Tab (Dtc400E/C30E/M30E)

    By default, this option is set to print and overlay the entire card. To customize the overlay and/or print area, select one of the options listed under "Overlay / Print Area." DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-58...

  • Page 183: Enabling The Back Options

    Select Print Both Sides under the Device Options tab to enable the Back option under the Overlay / Print Area. (Note: This same selection applies to the K Panel Resin back option.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-59...

  • Page 184: Using The Front Option (Overlay / Print Area)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Front option (Overlay / Print Area) Step Procedure Select Front to view the Overlay/Print Area options for the front of the card. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-60...

  • Page 185: Using The Back Option (Overlay / Print Area)

    Using the Back option (Overlay / Print Area) Step Procedure Select Back to view the Overlay/Print area options for the back of the card. (Note: The Back option is only available if Print Both Sides is selected.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-61...

  • Page 186: Using The Overlay / Print Area Dropdown Menu

    Select Omit Signature Area for the Printer to overlay and/or print only in the space outside the standard location of a signature panel. (Note: In the card grid, black indicates the area in which the overlay and/or printing will be applied.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-62...
  • Page 187 RESTRICTED USE ONLY Fargo Electronics, Inc. See the previous page for the related procedure. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-63...

  • Page 188: Using The Overlay / Print Area

    (Important: In this mode, the overlay is completely disabled so it will not be applied.) Caution: An overlay or an overlaminate must protect dye- sublimation printing or it will quickly begin to wear or fade. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-64...
  • Page 189 RESTRICTED USE ONLY Fargo Electronics, Inc. See the previous page for the related procedure. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-65...

  • Page 190: Using The Defined Area Option

    When the card grid is first activated, a small black square will appear at its default size of .2" x .2" / 5mm x 5mm and at its default location in the lower left- hand corner (0, 0). This square represents the first defined area. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-66...
  • Page 191 X and Y boxes. (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-67...
  • Page 192 Position the defined area opposite to the measurement of the onscreen card design (which will appear right side up). Karen Atkins Access Level-2 ID# 1234478 X=1.3“ Y=0.3“ • Determine whether to use the Front option (via the Front radio button) or DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-68...
  • Page 193 Delete an area by using the Defined Area arrows to select the area and click Delete. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-69...

  • Page 194: Using Security Options (Visual Security Solutions) (Front Option Only)

    Front side (see below). Visual Security is not an option for the back side. The following actions will occur when one of the Visual Security locations is selected. • The Overlay / Print Area will be disabled. • The Security Options become selectable. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-70...

  • Page 195: Selecting Orientation - Landscape Under Card Tab

    Selecting Orientation - Landscape under Card tab Step Procedure Select Landscape (below) under Orientation under the Card Size tab to use the Visual Security Solutions (A to D), as shown in this window. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-71...

  • Page 196: Selecting The Visual Security Solutions Dropdown Menu (A To D)

    Selecting the Visual Security Solutions dropdown menu (A to D) Step Procedure Click the Visual Security Solutions dropdown menu (below) under the Landscape - Orientation (see above) to use the options shown in this display. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-72...

  • Page 197: Selecting Orientation - Portrait Under Card Tab

    Fargo Electronics, Inc. Selecting Orientation - Portrait under Card tab Step Procedure Select Portrait on the Card Size tab to use the Visual Security Solutions (E to H), as shown in this window. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-73...

  • Page 198: Selecting The Visual Security Solutions Dropdown Menu (E To H)

    Selecting the Visual Security Solutions dropdown menu (E to H) Step Procedure Click the Visual Security Solutions dropdown menu under the Portrait - Orientation (see above) to use the options shown below. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-74...

  • Page 199: Selecting The Verimark Radio Button (Frontside Option Only)

    (Note: When VeriMark is selected a rectangle-sized area is excluded, HoloMark uses a square sized area.) Click VeriMark (below) for the rectangle-sized area. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-75...

  • Page 200: Selecting Holomark (Front Option Only)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting HoloMark (Front option only) Step Procedure Click HoloMark (below) for the squared-area size. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-76...

  • Page 201: Reviewing The Custom Verimark Card (Custom Graphic In A 2D Foil)

    (A to H), as shown in the Portrait and Landscape samples below. Sample 1: VeriMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: VeriMark Card (Portrait - Orientation) - 4 positions (below) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-77...

  • Page 202: Reviewing The Custom Holomark Card (Custom Graphic In A 2D Foil)

    (A to H), as shown in the Portrait and Landscape samples below. Sample 1: HoloMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: HoloMark Card (Portrait - Orientation) - 4 positions (below) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-78...

  • Page 203: Using The K Panel Resin Tab (Dtc400E/C30E/M30E)

    • Resin black text is desirable due to its sharp, saturated black coloring and resin black bar codes are often required by Ultra Violet barcode readers to ensure readability when scanned.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-79...

  • Page 204: Enabling The Frontside And Backside Options

    Select Print Both Sides under the Device Options tab to enable the Backside option under the K Panel Resin tab. (Note: This same selection applies to the K Panel Resin backside option.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-80...

  • Page 205: Enabling The Frontside Option (K Panel Resin)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Enabling the Frontside option (K Panel Resin) Step Procedure Select Front to view the K Panel options for the front of the card. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-81...

  • Page 206: Enabling The Backside Option (K Panel Resin)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Enabling the Backside option (K Panel Resin) Step Procedure Select Back to view the K Panel Resin options for the back of the card. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-82...

  • Page 207: Selecting From The Print All Black With K Panel Options (Front And Back Options)

    When none of the options within this window are selected, the Printer Driver will automatically print all TrueType black text and bar codes only with the Resin Black (K) Panel of the print Ribbon. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-83...

  • Page 208: Selecting The Full Card Option (Front And Back Options)

    Selecting the Full Card option (Front and Back options) Step Procedure Select Full Card for the Printer Driver to print the resin black (K) panel for all black found within all areas of the image. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-84...

  • Page 209: Selecting The Defined Area(S) Option (Front And Back Options)

    Selecting the Defined Area(s) option (Front and Back options) Step Procedure Select Defined Area(s) for the Printer Driver to print the resin black (K) panel for all black found only in a desired and defined area or areas. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-85...

  • Page 210: Selecting The Undefined Area(S) Option (Front And Back Options)

    (Note: In the card grid, black indicates the area in which the resin black (K) panel will be printed.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-86...

  • Page 211: Selecting The Defined Area(S) Function (Front And Back Options)

    (below), this area is indicated by the dashed outline. b. Determine the size of this area by actually printing a card and looking at it in the same orientation as when it exits the Printer. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-87...
  • Page 212 Rotate Front 180 Degrees, the image will appear upside-down as it exits the Printer. In this case, position the defined area opposite to the measurement from the onscreen card design, which will appear right side up.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-88...
  • Page 213 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-89...
  • Page 214 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-90...
  • Page 215 RESTRICTED USE ONLY Fargo Electronics, Inc. Karen Atkins Access Level-2 ID# 1234478 * 172355* Y=0.2“ X=1.4“ DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-91...
  • Page 216 Delete an area by using the Defined Area arrows to select the area and clicking Delete. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-92...
  • Page 217 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-93...

  • Page 218: Selecting The Print Ymc Under K And Print K Only Options

    Select Print K Only if printing resin black onto a white background to maximize the sharpness of printed text and bar codes. (Note: When this option is selected, all black in the designated areas will print only with the resin black (K) panel.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-94...

  • Page 219: Using The Printer Info Tab (Dtc400E/C30E/M30E)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Printer Info tab (DTC400e/C30e/M30e) Use the options on this tab to view information about the Ribbon installed in the Printer. C30e M30e DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-95...

  • Page 220: Reviewing The Ribbon Information

    Use the Ribbon information to determine which Ribbon is being used to print with and its part number. Reviewing the Ribbon Level Indicator Step Procedure Use the Ribbon Level indicator to view approximately how much Ribbon is left. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-96...

  • Page 221: Using The Printer Calibration Utility (Dtc400E/C30E/M30E)

    This dialog box is accessible only if the Printer is powered ON, it is in Ready Mode and it is properly connected to the PC.) Caution! These settings are optimized at the factory. In most cases, these settings can be used without changing them. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-97...

  • Page 222: Using The Image Darkness Option

    Darken the image by clicking the up arrow to enter a positive value and increase the amount of Printhead heat. Caution: If the value is set too high, the Ribbon may jam or even break. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-98...

  • Page 223: Using The Print Top Of Form Option

    As a rule, 20 equals about .030"/. 8mm, which is about the same as the thickness of a standard CR-80 size card. Caution: If the negative value is set too high, the print Ribbon may break. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-99...

  • Page 224: Using The Print End Of Form Option

    Maximum Adjustment Range: The maximum adjustment range is ±127. As a rule, 20 equals about .030"/. 8mm, which is about the same as the thickness of a standard CR-80 size card.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-100...

  • Page 225: Using The Print Left Of Form Option

    Maximum Adjustment Range: The maximum adjustment range is -75 to +15. As a rule, 10 equals about .030"/. 8mm. This is about the same as the thickness of a standard CR-80 size card. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-101...

  • Page 226: Using The Magnetic Encoder Voltage Offset Option

    (Note: The required Encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value. This information should be available through the card manufacturer or reseller.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-102...

  • Page 227: Adjusting The Hi-Co Voltage Offset

    Required Encoder Voltage = 9vdc • ((((36500/(((9+4.6)/1.23)-1))-2670)/39.0625) – 40)X-1 = 15 Change the Mag Hi-Co Voltage Offset value. I.E 15 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-103...

  • Page 228: Adjusting The Lo-Co Voltage Offset

    Required Encoder Voltage = 1.5vdc • ((((36500/(((1.5+4.6)/1.23)-1))-2670)/39.0625) – 126)X-1 = -42 Change the Mag Lo-Co Voltage Offset value. I.E -42 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-104...

  • Page 229: Using The Mag Top Of Form Option

    As a rule, 20 equals about .030"/. 8mm.) (Note: Keep this in mind when adjusting this option to avoid over-adjusting.) Caution: If the negative value is set too high, the Printer may start encoding before the card's Magnetic Stripe reaches the encoding head. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-105...
  • Page 230 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-106...

  • Page 231: Using The Ribbon Tension Option

    Enter a negative value to decrease the amount of tension that is placed on the Ribbon during printing Enter a positive value to increases the amount of tension that is placed on the Ribbon during printing. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-107...

  • Page 232: Using The Flipper Home Offset Option

    As a rule, 20 equals about .030”/.8 mm, which is about the same as the thickness of a standard CR-80 size card.) Caution: If the offset is set too high or low, the card may jam in the Flipper Module when flipping. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-108...

  • Page 233: Using The Flipper Smart Angle Offset Option

    Enter a positive value to increase the amount of Flipper angular movement from the home position to the smart card loading position. (Maximum Adjustment Range: The maximum adjustment range is ± 5. 1 is approximately 1 degree.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-109...

  • Page 234: Using The Resin Heat (K) Adjustment (Settings)

    Move the slider to the right to (a) cause more heat to be used or (b) cause the resin image to be darker or more saturated. (Note: This control can be helpful for fine-tuning the transfer of resin text and bar codes.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-110...

  • Page 235: Using The Print Temperature Offset

    Print (Write) Operation is performed on rewriteable cards. Higher heat level needs to be applied for darker printing on rewriteable cards. A lower setting will produce a lighter image on rewriteable cards accordingly) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-111...

  • Page 236: Using The Erase Temperature Offset

    (Note: Erase Temp Offset provides user ability to control the Printhead heat level when the Erase Operation is performed. Appropriate heat levels should be applied for the proper erase process. This setting should be adjusted for proper erasure) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-112...

  • Page 237: Using The Flipper Prox Offset Option

    Normally the Prox encoder is installed into Bay1 and no adjustment is necessary. • This setting is factory set at 0. • This setting option relates to the Prox encoder installed into Bay 2. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-113...

  • Page 238: Using The Flipper Prox Angle Offset Option

    Enter a positive value to increase the amount of Flipper angular movement from the home position to the smart card loading position. (Maximum Adjustment Range: The maximum adjustment range is ±5. 1 is approximately 1 degree.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 6-114...

  • Page 239: Section 7: Using The Ymcfko Ribbon In The Workbench

    Workbench are set up correctly. Step Procedure From the Driver Printing Preferences click on Diagnostics to bring up the Fargo Workbench Printer Utility. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 240 Florescent images as place on the template. Click the Print Security applet group and select the Security Imaging applet. Check the Enable Secure Imaging Checkbox. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 241 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 242: Adding A Secure Id To The Card

    Fargo Electronics, Inc. Adding a Secure ID to the Card Step Procedure Click on the Secure ID box on the left. Click and drag a box onto the Template. Move and size as needed. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 243: Changing The Secure Id Properties

    Secure ID box for these options: template. 1. Use the Font options. 2. Move to Fluorescing Panel. 3. Move to Resin Panel. 4. Rotate clockwise. 5. Rotate counter-clockwise. 6. Delete the Secure ID box. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 244: Adding A Logo To The Card

    Fargo Electronics, Inc. Adding a Logo to the Card Step Procedure Click on the LOGO box on the left. Click and drag a box onto the Template. Move and size as needed. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 245: Changing The Logo Properties

    SELECT LOGO FILE. Find the source of the Logo to place on the card. FIT TO FRAME will size the image to fit the box. Once this is set up this logo will print from the software program. This is set up in the background. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 246: Adding A Text On The Card

    Fargo Electronics, Inc. Adding a Text on the Card Step Procedure Click on the TEXT box on the left. Click and drag a box onto the Template. Move and size as needed. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 247: Changing The Text Properties

    Any Software program file printed with the YMCFKO or YMCFKOK ribbon installed into the printer will print this design with the F panel of the ribbon. It will print the SAME file each time unless you recreate a NEW template. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 248: Fluorescing Panel - Application Specifications

    • For example, the text string of ~TFargo would appear on the card as just Fargo. • The location of the text will be dictated by the ~. • The format of the string will be as entered (i.e. font, size, etc.). DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 7-10...

  • Page 249: Insert Fluorescent Image

    Fluorescing Panel. Follow the application directions to map a text field to a data source. “~T” must be included in the beginning of the expression or in the beginning of the data. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 7-11...

  • Page 250: Selecting The None- Re-Writable Ribbon Type Dtc400E/C30E

    • To print/erase a certain section use the “Overlay/Print Area” tab in the driver. Select the specific area in the same manner as the print job with the color ribbon. • To erase many cards, use the Fargo Workbench Re-Writable Card Eraser option. (Note: This option does not print only erase.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev.

  • Page 251: Using The Workbench (To Erase The Card)

    A Write Only checkbox is displayed when the NONE Re-Writeable Ribbon Type is chosen. • Disable printing • Rotate Front 180 Degrees Using the Workbench (to erase the card) Step Description Open the Diagnostic Tool box. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 7-13...
  • Page 252 RESTRICTED USE ONLY Fargo Electronics, Inc. Select the Re-Writable Card Eraser option Select the number of cards to be erased. Click on the Erase button. (Note: DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 7-14...

  • Page 253: Using The Erase Intensity Option (Dtc400E/C30E)

    (O) options in the driver when None RE-Writable is selected. • Increasing this value will aide the erasing properties when using this process repeatedly on the same card. More intensity may be needed to fully erase these cards. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 7-15...

  • Page 254: Using The Erase Temperature Offset

    (Note: Erase Temp Offset provides user ability to control the Printhead heat level when the Erase Operation is performed. Appropriate heat levels should be applied for the proper erase process. This setting should be adjusted for proper erasure) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 7-16...
  • Page 255 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 7-17...

  • Page 256: Section 8: Cleaning

    • To prevent equipment or media damage, remove jewelry from fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 257: Supplies (Included With The Cleaning Kit)

    Supplies (included with the Cleaning Kit) This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo Persona C30e/M30e Card Printer/Encoders. The following cleaning procedures will require less than ten minutes. For more thorough cleaning instructions, please refer to the Cleaning Section in the appropriate User Guide.

  • Page 258: Cleaning The Printhead

    Use the Printhead Cleaning Swab to gently rub back and forth over the entire length of the Printhead (3 to 4 times). Once the Printhead is completely dry, replace the Ribbon and close the Front Cover. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 259: Cleaning The Platen And The Card Feed Rollers

    This cleaning process will ultimately lead to better print quality and extended Printhead life.) Step Procedure Open the Printer’s Front Cover and remove the Print Ribbon. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 260 (Note: If your Printer is equipped with a Magnetic Encoder, you must insert the Cleaning Card with the printed side up and with the small Liner Strip towards the front of the Printer.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 261: Cleaning The Printer's Interior

    Cleaning the Printer’s Exterior Clean it only with a Cleaning Pad from the Printer’s Cleaning Kit. (Note: The Printer has a durable casing that should retain its luster and appearance for many years.) DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 262: Packing The Card Printer

    Wipe it down with a lint-free cloth. Clean the Printhead with an alcohol swab. Pack the Printer in the original carton and packing materials. Ensure to enclose any necessary paperwork, test cards, etc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 263: Section 9: Firmware Upgrades

    Ribbon and Cards from the Printer before making any repairs, unless otherwise specified. • To prevent equipment or media damage, remove jewelry from fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 264: Upgrade The Printer Firmware

    Save this file to a folder to be retrieved later. (Note: This is a zip file so unzip this to the same folder.) Open the Fargo Workbench Printer Utility by clicking on the Diagnostics button on the Card tab of the Printing Preferences.
  • Page 265 Firmware is going through the update process.) Upon successful completion of the Firmware Update, the Printer will restart. (Note: The lights will remain solid.) The procedure is now completed. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 266 RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)

  • Page 267: Section 10: Fargo Technical Support

    Step Procedure Refer to Section 3: General Troubleshooting Contact the Fargo Technical Support Group by phone at (952) 941-0050 or by fax at (952) 946-8492 for additional technical assistance. Contact Fargo Technical Support via the Web: http://www.fargosupport.com Position a phone near the Printer and Computer so Fargo technicians can help to troubleshoot the Printer(s).

  • Page 268: Reading The Serial Numbers On A Fargo Printer

    The purpose of this section is to provide updated instructions for reading serial numbers on a Fargo Printer. Finding out when a Fargo Card Printer was manufactured You can determine when your card Printer was manufactured by reading directly from the serial number (affixed to your card Printer).

  • Page 269: Section 11: Glossary Of Terms

    U.S. Manufactures prior or in addition, to acceptance by ISO. Institute) AS400 An IBM operating system running on a main frame. DTC500 Fargo Printers are built with fonts saved in the Printer memory so users of AS400 can write escape codes and print from the Printer.
  • Page 270 CD (Compact Disc) A 4.75 inch (12 cm) optical disk that stores data, written too and read from using a laser. DMA (Direct Memory Channels designated within the Windows operating environment DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 11-2...
  • Page 271 A setting or parameter that comes preset from the factory in Driver or firmware. Performance parameters may be customized in the Driver, but can be reset to the factory values usually through the DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 11-3...
  • Page 272 Printing on the front and the back of the card. Dwell Time The speed at which the card moves across the lam Roller, measured in seconds/inch (secs/in). This may be adjusted in the Driver to ensure adhesion and card flatness. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 11-4...
  • Page 273 The trailing edge of the card, detected to indicate when the Printer should stop printing. EPP (Enhanced A type of parallel port mode, developed by Intel, to increase the port Parallel Port) throughput. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 11-5...
  • Page 274 EPROM A microchip based non-volatile memory storage device that cannot (Electronically be rewritten in the field. Firmware for many Fargo Printers is stored Programmable Read on these chips and so a change of the chip is necessary for an Only Memory) upgrade.
  • Page 275 HiCo (High The coercivity value of magnetic media between 2500 - 4000 Oe Coercivity) (ISO 7811-6). Fargo's High Coercivity encodes at 2750 Oe. HTML (HyperText A standard protocol used to format text files for use in a browser Markup Language) or on the Internet.
  • Page 276 LoCo (Low The coercivity value of magnetic media between 250 - 600 Oe Coercivity) (ISO 7811-2). Fargo's Low Coercivity encodes at 300 Oe. LPT Port (Line The system abbreviation for a PC's parallel Printer port. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0)
  • Page 277 The Driver used for any given OS will differ from other platforms. The correct version Driver must be loaded for the Printer to interface with the OS and DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 11-9...
  • Page 278 Peripheral Any device that is attached externally to a PC. These often share the same data cable or port as a Printer and may be the source of communication problems. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 11-10...
  • Page 279 0.002" thick clear, dye receptive film on the surface of the identification card and is the primary component of the identification card cores. Queue A sequence of files or sets of data, awaiting transmission or processing. DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 11-11...
  • Page 280 Parallel wires held flat in a row by plastic insulation. RibbonTraq A Fargo Electronics method of placing bar code-like marks on the transition area between color panels. These marks are arranged for detection by a reflective Sensor array for the identification of Ribbon type and the Ribbon position.
  • Page 281 Simplex Single-sided printing. SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded smart card. SmartGuard™ SmartGuard is a Printer security option that uses a custom access card and a built-in reader to restrict Printer access.
  • Page 282 A device for measuring temperature using a junction of two wires of dissimilar metals that produce a voltage when heated that varies proportionally with the temperature. Through-hole A method of mounting circuit elements with the leads passing DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 11-14...
  • Page 283 A font format that produces each character using a mathematical equation, rather than a graphical representation, resulting in a much sharper, cleaner image. UltraCard The Fargo brand of card stock, recommended for use in Fargo Printers, with the necessary glossy surface and composed of PVC. UltraCard III...
  • Page 284 The designation of colored Ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Fluorescing (F), Black (K), Overlay (O), Black (K) (used for backside, black only printing). DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 11-16...

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