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Error Messages and Possible Causes
· Error Messages and Possible Causes
General Error Messages
INSERT PAPER
MEMORY FULL
REMOVE PAPER
PAPER JAM
WRONG PAPER
PAPER SIZE
TONER LOW
TONER EMPTY
NON GENUINETONER
NOT INSTALLEDTONER
DEFECT TONER
PRINT JOB ERROR
COOLING PRINTER
PRINTER SYSTEMERROR
FUSER UNITERROR
PAPER FEEDER ERROR
LED ERROR
SCANNER ERROR
ROLLER DIRTY
Service · Error Messages and Possible Causes
Possible Cause(s)
Paper must be inserted into the manual paper feed (see
also chapter Load Paper into the Manual Paper Feed, page
26).
Fax memory full! If the fax memory is full, no fax messag-
es can be received. Print the stored fax messages so that
the device is ready to receive again.
A document jam has occurred: Remove all documents
from the document feeder. Clear the paper jam (see also
chapter Fixing a Document Jam, page 68).
A paper jam occured: Check all the following three ar-
eas for jammed paper: Paper tray/paper feed, print unit
and duplex unit/fuser unit (see also chapter Fixing a Paper
Jam, page 65).
Clear the paper jam. Press o after the problem has
been rectified to continue the print job. Press j to sup-
press the error message.
Problem with the paper format inserted. Make sure that
you are using the proper paper format. Repeat the print
job or copy process.
There is no paper in the paper tray or the paper is not
loaded correctly. Check the paper tray.
The toner cartridge is almost empty and must be re-
placed soon. Use only original consumable materials.
Problems with the toner cartridge: Toner cartridge
empty, damaged, incorrect or no toner cartridge in de-
vice. Check the paper tray (see also chapter Changing the
Toner Cartridge, page 63).
The toner cartridge is empty and must be replaced. Use
only original consumable materials.
The toner cartridge is not inserted correctly or can not
be detected. Remove the toner cartridge from the de-
vice and insert the toner cartridge again. If the problem
repeats, is the toner cartridge damaged and must be re-
placed (see also chapter Changing the Toner Cartridge,
page 63). Use only original consumable materials.
Error when printing or copying. Print job is aborted. Re-
peat the print job or copy process.
There could be a small pause after printing several pages.
The device continues printing automatically.
Device error! Use the quick help (see also chapter Power
Cycling, page 70). If the problem repeats, please contact
our technical customer service or your retailer.
EN
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