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Error Messages on the Transmission Re-
port
Transmission failed
Voice contact
QUALITY
Memory full
Internal error
Received document error
No document to be polled
Incompatible coding
Unknown Mailbox number
Service · Error Messages and Possible Causes
Possible Cause(s)
Fax Transmission: Repeat the transmission process.
Call the number and check whether the number is a fax
number and whether the connected fax device is ready
to receive (whistling tone or silence). Press FAX or o
to send the message manually.
Ask the recipient whether the device is ready to receive.
Fax Reception: Fax reception was interrupted. Ask
the sender to send the fax message again.
Call the number and check whether the number is a fax
number and whether the connected fax device is ready
to receive (whistling tone or silence). Press FAX or o
to send the message manually.
It is possible the error occurred because the recipient's
number does not support the Error Correction Mode.
Fax Transmission: The fax message sent was not re-
ceived properly. Ask the recipient whether the transmis-
sion process needs to be repeated.
Fax Reception: If the received fax message is illegible,
ask the sender to send the fax message again.
Fax memory full! If the fax memory is full, no fax messag-
es can be received. Print the stored fax messages so that
the device is ready to receive again.
An error has occurred during printing of the received
fax message.
Check whether the device cover is open.
Check whether the manual fax reception mode is set
(see also chapter Insert Paper into the Paper Tray, page
24).
Check whether cartridge is empty (see also chapter Dis-
playing the Toner Level, page 62) (see also chapter Chang-
ing the Toner Cartridge, page 63).
Check to see whether a paper jam has occurred (see
also chapter Fixing a Paper Jam, page 65).
The received fax message is possibly incomplete Ask the
sender to check the length of the fax message. It is pos-
sible the message is too long to be able to transmit in
full.
In selected devices, no documents lay ready which could
be retrieved. Perhaps the sender's device is not ready or
the document is no longer available.
Fax transmission to mailbox: The mailbox number en-
tered does not exist at the recipient's side.
Fax polling from a mailbox: The mailbox number en-
tered does not exist at the recipient's side.
EN
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