Call Transfer - Polycom VVX 500 Long Format Manual

Note: To clear the message waiting indicator To clear the message waiting indicator
While the phone is idle, dial *99
Press the speakerphone button speakerphone button
Listen for the "Voice Message Waiting Indicator has been cleared" Listen for the "Voice Message Waiting Indicator has been cleared"
The call will automatically disconnect The call will automatically disconnect

Call Transfer

Call Transfer is used to move an active call to another phone or into voicemail.
flavors of Call Transfer:
Consulted/Regular Transfer Consulted/Regular Transfer
Blind Transfer
Direct Transfer to Voicemail Direct Transfer to Voicemail
You decide which one is best for the business scenario at hand. You decide which one is best for the business scenario at hand.
Consulted Transfer
This will allow you to let the person receiving the call ill allow you to let the person receiving the call know who is on the line before
completing the transfer. YOUR Caller ID information
While on a call, tap the Transfer
Dial extension (or phone number) (or phone number) where you want to send the held call
Remain on the line until the person answers
Announce the name of the person who would like to be transferred nnounce the name of the person who would like to be transferred
If they accept, tap the Transfer
You can hang up the handset at this time You can hang up the handset at this time
If they do not accept, tap
be transferred directly into voicemail be transferred directly into voicemail
Blind Transfer
This will allow you to send a call directly without any introduction. If unanswered, the call will This will allow you to send a call directly without any introduction. If unanswered This will allow you to send a call directly without any introduction. If unanswered
go into voicemail (or forward if that is programmed.) icemail (or forward if that is programmed.) This transfer will pass through the Caller
ID information of the caller (NOT
While on a call, tap the Transfer
Tap the Blind onscreen button onscreen button (top right)
Dial the extension
Press Pound (#) to send the digits
You may now, hang up the handset
*99
an active call to another phone or into voicemail. There are three
OUR Caller ID information will be presented to the receiving party
Transfer softkey
line until the person answers
Transfer softkey to complete transfer
tap the Cancel softkey to talk to the caller and ask if they wish to softkey to talk to the caller and ask if they wish to
NOT yours).
Transfer softkey
o send the digits immediately
the handset
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
who is on the line before
will be presented to the receiving party.
pass through the Caller
There are three
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