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Voicemail
•
Ask your system administrator to be sure the voicemail
is enabled, to get the voice mail portal # and default
password.
•
For more information, see masergy.com Support
page for more information. The first time you call your
voicemail, you need to set up a new passcode and
record your spoken name. Simply follow the prompts.
From your Masergy phone
Press MSG (Top Right)
•
•
Enter your passcode and press #.
From any phone
•
Dial your extension or DID# and wait for the voice mail
to pick up.
•
Enter your passcode and press #.
OR
•
Dial the voice mail portal telephone number.
•
Enter your extension.
•
Enter your passcode plus #.
From someone else's Masergy phone
•
Dial the voice portal telephone number, press *.
•
Dial your extension, then your passcode and then #.
Note: To clear the message waiting indicator,
•
Press *99.
•
Press Dial.
Transfer a Call
With the new Polycom firmware 5.5 for the VVX Series
telephones, call transferring can now be set up with either
Blind or Consultative transfer capabilities. The default
setting is a Consultative transfer type.
Polycom VVX 1500
Each user can change their default Transfer setting:
1.
From Home screen select Settings
2.
Select 1 Basic
3.
Select 1 Preferences
4.
Scroll down to Default Transfer Type and select it.
(varies on each VVX Series set)
5.
You will see two choices
a. 1 Consultative (Initially set as default)
b. 2 Blind
Note: Please choose what you would like your default
setting to be.
When you need to transfer a call, if you hold the soft key
labeled Transfer down for a few seconds, awindow will be
displayed, allowing you to choose between Consultative
and Blind for each call. If you simply touch Transfer soft
key then your default setting would be automatically used.
Blind versus Consultative Transfer
Blind transfer – will simply forward the Calling ID of the
transferred party to the extension entered.
Consultative transfer – or warm transfer allows the
transferred call to be introduced to the extension and the
person doing the transfer Caller ID is displayed. If the call
goes to voice mail, then you have the option to cancel the
transfer by hitting the soft key labeled transfer. Or hitting
Transfer soft key again will transfer the call to the desired
extension.
6
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