Arris Touchstone TM702 User Manual page 54

Getting
Safety Started
Battery
Installation Installation
I'm not getting on the Internet. (Ethernet)
I'm not getting on the Internet. (USB)
I can get on the Internet, but everything is slow.
I have two computers connected to the Telephony Modem, but only one
can get on the Internet.
Touchstone TM702 Telephony Modem User's Guide
USB Ethernet
Drivers Configuration
If you are using a hub, is the hub turned on?
Are you using the right type of
direct connection to a computer; use a cross-over cable for connection to a
hub or home router.
Press the Reset button on the back of the Telephony Modem.
Did you load the USB drivers?
If you are using a powered USB hub, is the hub turned on?
Check the USB cable connections. Disconnect and reconnect the USB cable.
Restart the computer.
Press the Reset button on the back of the Telephony Modem.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the con-
nection speed.
If your Telephony Modem is connected to a LAN (Local Area Network), either
directly or through a firewall, other communications on the LAN may slow
down your connection.
To test your network
http://reviews.cnet.com/Bandwidth_meter/7004-7254_7-0.html
Check your cable company's terms of service: they may allow only one com-
puter to connect directly to the Telephony Modem.
Usage Troubleshooting
Ethernet cable? Use the supplied cable for
speed, try an online
Glossary
test such as
54