Table of Contents
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Touchstone
TM602 Telephony Modem
®
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM602 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone serv-
ice. Some models even provide a Lithium-Ion battery backup to provide continued
telephone service during power outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). Some Telephony
Modems also provide a USB connection. You can connect two separate computers
at the same time using both of these connections. In addition, the Touchstone Tele-
phony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement (TM602G Only)
Installing and Connecting Your Telephony Modem
Installing USB Drivers on Your PC
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
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Summary of Contents for Arris Touchstone TM602
- Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM602 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone serv- ice.
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Page 2: Export Regulations
Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective hold- ers. -
Page 3: Safety Requirements
Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! - Page 4 Ethernet cables, the computer must be properly grounded to the build- ing/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s specifications. Touchstone TM602 Telephony Modem User’s Guide...
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Page 5: Fcc Part
Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressly approved by the party re- sponsible for compliance could void the user’s authority to operate the equipment. Touchstone TM602 Telephony Modem User’s Guide... -
Page 6: European Compliance
CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product or battery... - Page 7 5.2 W (typical) 7.2 W (maximum) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data service and telephone service. Turning the switch OFF is recommended only during vacations or similar extended ab- sences.
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Page 8: Getting Started
Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM602 Telephony Modem is DOCSIS® or Euro-DOCSIS™ compli- ant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports USB (if equipped) and Ethernet; both can be used simultaneously •... -
Page 9: Items You Need
Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Touchstone TM602 Telephony Modem User’s Guide... -
Page 10: Getting Service
Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TM602 Telephony Modem User’s Guide... -
Page 11: System Requirements
About this Manual Model Number This manual covers all of the different TM602 models. Your model may not have all of the capabilities outlined in this manual. To determine which model you have pur- chased, refer to the image at the left. The model number is on the label affixed to the Telephony Modem. -
Page 12: Ethernet Or Usb
Modem’s USB port and one or more other computers to the Ethernet port. To connect two or more computers to the Ethernet port, you will need a hub or broadband router (available at computer retailers). USB Cable Touchstone TM602 Telephony Modem User’s Guide... -
Page 13: What About Security
If you connect your Telephony Modem to a wireless LAN, make sure you enable security and encryption on the wireless hub (for the same reasons that you should run only secured proxies). Consult the documentation and technical support of the wireless equipment provider for help. Touchstone TM602 Telephony Modem User’s Guide... - Page 14 Telephony Modem by about 5/8 inch (16 mm). Maximum Battery Installation Maximum Battery Removal Your cable company may include a backup battery with your Telephony Modem. Maximum Backup Battery You can order any of the batteries shown here at http://yourbroadbandstore.com/ Touchstone TM602 Telephony Modem User’s Guide...
- Page 15 Battery Slot Battery Guide Push the battery pack into the bay until it seats into place. Push on the cen- ter of the battery to avoid inserting the battery at an angle. Touchstone TM602 Telephony Modem User’s Guide...
- Page 16 Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Replace the battery door: insert the hinge tabs in the receiver slots, and close the door until the latch snaps into place. Receiver Slots Hinge tabs Touchstone TM602 Telephony Modem User’s Guide...
- Page 17 The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery. WRONG WRONG RIGHT Touchstone TM602 Telephony Modem User’s Guide...
- Page 18 Maximum Backup Battery Installation Pull back the battery door latch and remove the battery door. The Maximum Backup battery replaces the door; store the door in a safe place. Place the battery on a firm horizontal surface. Touchstone TM602 Telephony Modem User’s Guide...
- Page 19 Note: You may need to push down gently on the front of the Telephony Modem to latch the battery into place. Basic and Extended Backup Battery Removal Pull back the battery door latch and remove the battery door. Set the door aside. Latch End Touchstone TM602 Telephony Modem User’s Guide...
- Page 20 2b Extended Backup battery removal: Pull the strap until the battery discon- nects and slides out of the bay. Battery Pull Strap Touchstone TM602 Telephony Modem User’s Guide...
- Page 21 Installation Drivers Configuration Usage Troubleshooting Glossary Maximum Backup Battery Removal Grasp the battery and pull back on the latch at the front of the battery. Latch Gently rock the battery out of the bay. Touchstone TM602 Telephony Modem User’s Guide...
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Page 22: Installing And Connecting Your Telephony Modem
Risk of equipment damage Only qualified installation technicians should connect the Telephony Modem to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any con- nections. Touchstone TM602 Telephony Modem User’s Guide... -
Page 23: Front Panel
D Link: indicates Ethernet or USB (if equipped) connectivity between the Tele- phony Modem and computer Online: indicates internet data transmission status US: indicates upstream connectivity G DS: indicates downstream connectivity H Power: indicates whether AC power is available to the unit Touchstone TM602 Telephony Modem User’s Guide... -
Page 24: Rear Panel
Reset button: resets the Telephony Modem as if you power cycled the unit. Use a pointed non-metallic object to press this button. Cable: connector for the coax cable. G Power: connector for the power cord. Touchstone TM602 Telephony Modem User’s Guide... - Page 25 Reset button: resets the Telephony Modem as if you power cycled the unit. Use a pointed non-metallic object to press this button. Cable: connector for the coax cable. G Power: connector for the power cord. H Power Switch: power On/Off switch Touchstone TM602 Telephony Modem User’s Guide...
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Page 26: Mounting The Telephony Modem
Always position the Telephony Modem: • within reach of an AC outlet. The power cord must reach the outlet without stretching and without adding extension cords. • near a cable outlet (to avoid long cable runs). Touchstone TM602 Telephony Modem User’s Guide... - Page 27 Position the Telephony Modem so that: • air flows freely around it • the back faces the nearest wall • it will not fall to the floor if bumped or moved Proceed to Connecting the Telephony Modem. Touchstone TM602 Telephony Modem User’s Guide...
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Page 28: Connecting The Telephony Modem
After connecting the coax cable and power, proceed as needed: • Making Ethernet Connections • Making USB Connections (if equipped) Note: Do not connect the same computer to both the Ethernet and USB ports. Touchstone TM602 Telephony Modem User’s Guide... - Page 29 Telephony Modem (A or B). Connect the other end to the telephone. Note: If you have a TM602G Telephony Modem and a phone with two sep- arate lines on a single RJ-14 cord, it must be plugged into the port labeled “Tel 1/2”. Touchstone TM602 Telephony Modem User’s Guide...
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Page 30: Installation Instructions
Select the link for your operating system to read the installation instructions. • Installing USB Drivers on Windows 2000 • Installing USB Drivers on Windows XP • Installing USB Drivers on Windows Vista • Installing USB Drivers on Windows 7 Touchstone TM602 Telephony Modem User’s Guide... - Page 31 Plug the appropriate end of the USB cable into the Telephony Modem and the other end into the computer’s USB port. The following window appears, indicating that the PC has detected a new USB device: Touchstone TM602 Telephony Modem User’s Guide...
- Page 32 (there may be a short delay): Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Telephony Modem.
- Page 33 Select “Search for a suitable driver for my device”, unless you want to use the second option to choose a specific driver, then click the Next button. The wizard displays a list of search options. Touchstone TM602 Telephony Modem User’s Guide...
- Page 34 Select “Specify a Location,” then choose the drive letter that corresponds to the CD drive from the menu. d. Click the Next button. You should now see the screen shown above. If not, contact your cable company for help. Touchstone TM602 Telephony Modem User’s Guide...
- Page 35 Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. 9 Click the Finish button. Touchstone TM602 Telephony Modem User’s Guide...
- Page 36 Plug the appropriate end of the USB cable into the Telephony Modem and the other end into the computer’s USB port. The following window appears, indicating that the PC has detected a new USB device: Touchstone TM602 Telephony Modem User’s Guide...
- Page 37 CD, indicated by the drive letter preceding the file name. Click the Next button. The wizard begins searching for and installing the drivers, then displays a window indicating that the installation is complete. Click the Finish button. Touchstone TM602 Telephony Modem User’s Guide...
- Page 38 When running Vista in 64-bit mode, you must install an updated Vista USB 1.1 driver. Follow these steps to obtain and install the driver. Download the zipped Vista USB driver from the ARRIS website at the fol- lowing link: http://www.arrisi.com/support/usb/index.asp Unzip the files to a directory that can be referenced later (Step 8) during the...
- Page 39 Vista will not find the driver, and displays the following window. At the prompt, select I don’t have the disc. Show me other options. Select Browse my computer for driver software (advanced). Touchstone TM602 Telephony Modem User’s Guide...
- Page 40 Browse to the directory that you set up in step 2. Select Next. Once Vista finds the driver software in the directory specified in step 8, in- stallation is in progress as shown below. Touchstone TM602 Telephony Modem User’s Guide...
- Page 41 USB driver has been successfully installed. Select Close. 11 Once the installation is completed successfully, Vista displays an icon with the message “ARRIS TOUCHSTONE DEVICE, Device driver software installed successfully” at the bottom right corner of the screen. Touchstone TM602 Telephony Modem User’s Guide...
- Page 42 Proceed as if installing drivers on a new system. Note: All Windows operating systems older than Windows XP also require a “Cus- tom” or clean installation of Windows 7. Therefore, proceed as if installing drivers on a new system. Touchstone TM602 Telephony Modem User’s Guide...
- Page 43 Troubleshooting Glossary Removing USB Drivers You use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vista uses a special utility. All other versions of Windows use another single utility. Removing USB Drivers (all but 64-bit Vista) If you connect the Telephony Modem USB to your computer before inserting the ARRIS driver installation CD, Windows may install a “composite”...
- Page 44 Follow these steps to uninstall the 64-bit USB driver, if necessary. If you no longer have the USB driver, download the zipped Vista USB driver from the ARRIS website at the following link: http://www.arrisi.com/support/usb/index.asp If necessary, unzip the files to a directory that can be accessed for the unin- stallation.
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Page 45: Configuring Your Ethernet Connection
TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows ME • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows Vista • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Touchstone TM602 Telephony Modem User’s Guide... -
Page 46: Tcp/Ip Configuration For Windows 98Se
From the computer, select Start > Settings > Control Panel. Double click on the Network icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM602 Telephony Modem User’s Guide... - Page 47 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM602 Telephony Modem User’s Guide...
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Page 48: Tcp/Ip Configuration For Windows 2000
Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window. Touchstone TM602 Telephony Modem User’s Guide... - Page 49 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM602 Telephony Modem User’s Guide...
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Page 50: Tcp/Ip Configuration For Windows Me
From the computer, select Start > Settings > Control Panel. Double click on the Network icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM602 Telephony Modem User’s Guide... - Page 51 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM602 Telephony Modem User’s Guide...
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Page 52: Tcp/Ip Configuration For Windows Xp
From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM602 Telephony Modem User’s Guide... - Page 53 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM602 Telephony Modem User’s Guide...
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Page 54: Tcp/Ip Configuration For Windows Vista
Drivers Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open the Vista Control Panel. Double-click Network and Sharing Center. Touchstone TM602 Telephony Modem User’s Guide... - Page 55 Glossary Click Manage network connections. If prompted for a connection, choose Local Area Connection. Double-click the Local Area Connection to open the Status window: If Windows requests permission to continue, click Continue. Click Properties. Touchstone TM602 Telephony Modem User’s Guide...
- Page 56 Troubleshooting Glossary Double-click Internet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to close the Properties windows. Touchstone TM602 Telephony Modem User’s Guide...
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Page 57: Tcp/Ip Configuration For Windows 7
Drivers Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone TM602 Telephony Modem User’s Guide... - Page 58 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone TM602 Telephony Modem User’s Guide...
- Page 59 Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to close the Properties windows and then click Close to back out of the remaining setup screens. Touchstone TM602 Telephony Modem User’s Guide...
- Page 60 Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone TM602 Telephony Modem User’s Guide...
- Page 61 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Click the Network icon. Touchstone TM602 Telephony Modem User’s Guide...
- Page 62 Choose Automatic from the Location drop-down menu, and Built-in Eth- ernet from the Show menu. Choose the TCP/IP tab, if necessary. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. Touchstone TM602 Telephony Modem User’s Guide...
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Page 63: Using The Telephony Modem
Booting from Battery Setting up Your Computer to Use the Telephony Modem Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Touchstone TM602 Telephony Modem User’s Guide... - Page 64 Flash = Not = Not Off-hook Internet connected connected to connected to Off = disabled the Internet the Internet Flash available Computer Activity No AC Power Firmware (normal (normal Flash Flash Upgrade operation) operation) Touchstone TM602 Telephony Modem User’s Guide...
- Page 65 (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Tele- phony Modem, then call a wiring technician for assistance. Touchstone TM602 Telephony Modem User’s Guide...
- Page 66 Off = Battery No AC power Power Flash Flash Battery Off-hook Flash Installed Battery bad Off = or low disabled No AC Power No Battery Firmware (normal (normal (normal Flash Flash Upgrade operation) operation) operation) Touchstone TM602 Telephony Modem User’s Guide...
- Page 67 * = Battery LEDs only apply to those models with battery backup Cable Modem Start Up Sequence Online Link Description Flash Downstream search Flash Downstream found; upstream search Downstream and Upstream found; retrieving Flash setup information from cable operator Touchstone TM602 Telephony Modem User’s Guide...
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Page 68: Using The Reset Button
If a battery is already installed in the Telephony Modem, remove it. Re-insert the battery into the Telephony Modem (see Battery Installation and Replacement (TM602G Only) for details). Press the Reset button; the Power light should turn on immediately. TM602S Power Reset Button Switch Touchstone TM602 Telephony Modem User’s Guide... -
Page 69: Troubleshooting
Telephony Modem and CATV outlet, remove the splitters and connect the Telephony Modem directly to the out- let. Proceed to the Ethernet or USB solutions (next page) if necessary. Touchstone TM602 Telephony Modem User’s Guide... - Page 70 I have two computers connected to the Telephony Modem, but only one can get on the Internet. Check your cable company’s terms of service: they may allow only one com- puter to connect directly to the Telephony Modem. Touchstone TM602 Telephony Modem User’s Guide...
- Page 71 If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. • Is the Telephony Modem plugged into a wall outlet? Touchstone TM602 Telephony Modem User’s Guide...
- Page 72 Do the following to uninstall and the reinstall your USB drivers: a. Disconnect the USB cable to the Telephony Modem. b. Insert the Telephony Modem CD-ROM into your computer. c. Start the Remove utility on your CD-ROM. Follow the on-screen instruc- tions carefully. Touchstone TM602 Telephony Modem User’s Guide...
- Page 73 Installation Drivers Configuration Usage Troubleshooting Glossary d. Reconnect the USB cable. e. Re-install the USB driver as shown in Installing USB Drivers on Your Replace the USB cable. Call your cable company for help. Touchstone TM602 Telephony Modem User’s Guide...
- Page 74 Dynamic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the cable company to configure your computer’s networking software for you. Touchstone TM602 Telephony Modem User’s Guide...
- Page 75 The type of connector used on coax cable. There are two common types of F-connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Modem. Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. Touchstone TM602 Telephony Modem User’s Guide...
- Page 76 Internet. The MAC address is printed on a label on the bottom of your Telephony Modem. Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer. Touchstone TM602 Telephony Modem User’s Guide...
- Page 77 Transmission Control Protocol/Internet Protocol. The protocols used to facil- itate communications across one or more connected networks. TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. Touchstone TM602 Telephony Modem User’s Guide...
- Page 78 (Universal Serial Bus) An interface used for connecting a variety of acces- sories, such as keyboards, mice, printers, and communications devices (such as cable modems) to a single computer. Touchstone TM602 Telephony Modem User’s Guide...
- Page 79 ©2005–2010 ARRIS Group, Inc. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
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