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B
B
™ S
L
AD
OY
POT
UMINAIRE
Component Troubleshooting
This section provides troubleshooting guidelines for isolating problems down to the Spares Kit Sub-
Assembly level. (Refer to
Lamp Issues
Lamp will not strike or there is a loss of lamp output
Details: A loud popping sound and/or loss of lamp output is an indication of lamp failure.
Procedure: Remove backcap and inspect lamp
Solution: Replace Lamp...
Lamp has failed and damage to the UV/IR Window Assembly is suspected
Details: The UV/IR Window can be damaged by a non-passive failure of the lamp. A loud popping sound and/
or loss of lamp output indicates the lamp has failed. This almost always breaks the reflector and can crack one
or more of the four panes in the UV/IR Window Assembly.
Procedure: Remove backcap and inspect lamp
IR Window for damage.
Solution: Replace UV/IR Window Assembly...
Lamp has failed and damage to the Reflector is suspected
Details: The Reflector can be damaged by a non-passive failure of the lamp. A loud popping sound and/or loss
of lamp output indicates the lamp has failed. This almost always breaks the reflector.
Procedure: Remove backcap and inspect lamp
reflector for damage.
Solution: Replace Reflector...
Lamp will not strike, but there are no fan errors on the Status screen and Ignitor PCB is okay
Details: If the lamp does not strike after the command is given, but there are no fan errors on the Status screen
and the Ignitor PCB is known-good, it may indicate that the Ballast has failed.
Procedure: Remove both Enclosure Covers
closest to the Neutrik power input. Apply power again and verify 208 VAC is present at the input terminals on
the ballast. (The input terminals are on either side of the two fuses.) If you have 208 VAC coming into the bal-
last, you will need to verify if the ballast is outputting 400 VDC. Remove power from fixture and carefully
remove lamp
Menu Touchscreen and measure the voltage across the ballast output terminals. You should read 400 VDC
across the two terminals. If you do not read 400 VDC, power down the fixture and unplug the 6-pin Ballast
Control Cable from the ballast. Using a 2-pin jumper or a Berg Header, install the jumper on the 2-pin header
above where the ballast control cable was connected. When these two pins are shorted, the ballast will auto-
matically strike as soon as power is applied. Apply power to fixture and carefully check to see if you read 400
VDC across the ballast output terminals. If you have 208 VAC on the input, and with the test jumper installed
you do not see 400VDC on the output terminals, the ballast is faulty and needs to be replaced.
Solution: Replace EMI Ballast Enclosure...
1 6
F
S
M
IELD
ERVICE
ANUAL
page 84
for a list of all spares components.)
page 39
page 64
(page
39). Power-up the fixture and when the calibration is complete, start the lamp from the
(page
39).
(page
39). Remove what is left of the lamp and inspect the UV/
page 63
(page
39). Remove what is left of the lamp and inspect the
(page
29). Remove the RF screen covering the end of the ballast
page 67
02.9812.0005
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Table of Contents
Troubleshooting
