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SURFboard
®
SB6190
DOCSIS 3.0 Cable Modem
User Guide

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Table of Contents

   Related Manuals for Arris SURFboard SB6190

   Summary of Contents for Arris SURFboard SB6190

  • Page 1 SURFboard ® SB6190 DOCSIS 3.0 Cable Modem User Guide...
  • Page 2 ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
  • Page 3: Table Of Contents

    Exit the SB6190 Web Manager ............................. 17 Troubleshooting Tips ..........................18 Solutions .................................... 18 Front Panel LED Icons and Error Conditions ......................19 Warranty Information ..........................20 SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 4 Figure 14 – SB6190 Restore Factory Defaults Dialog Box ..................16 Figure 15 – SB6190 Configuration Screen- Restart Cable Modem ..............17 Figure 16 – SB6190 Reboot Dialog Box ........................17 SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 5: Safety And Regulatory Information

    • Postpone installation until there is no risk of thunderstorm or lightning activity in the area. SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 6 (2) This device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.
  • Page 7 Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a ARRIS product, do not dispose of the product with residential or commercial waste. Recycling Your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste.
  • Page 8: Getting Started

    SB6190 Cable Modem to get it up and running on your home network. In the Box Before installing your SB6190, check that the following items are included in the box. If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance. Table 1: SB6190 Package Contents Item...
  • Page 9: Additional Item(s) Needed (not Included)

    : Microsoft no longer supports Windows XP. The SB6190 should still function without any problems. ® • Mac 10.4 or higher ® • UNIX ® • Linux SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 10: Contact Information

    Getting Started Contact Information For technical support and additional ARRIS product information: • Visit the ARRIS Support website: www.arris.com/consumer • Call ARRIS Technical Support: 1-877-466-8646 SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 11: Product Overview

    Green: Non-bonded upstream channel is (send) channel connection connected Blue*: High-speed Internet connection with bonded upstream channels Scanning for an Internet Green: Startup process completed connection SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 12: Rear Panel

    - LED is ON - Indicates a device connection is detected Green - LED is Blinking - Indicates data traffic is in progress Coaxial cable connector SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 13: Cable Modem Label

    • Cable modem model name (SB6190) • Cable modem MAC address (HFC MAC ID) • Cable modem serial number (S/N) SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 14: Installing Your Cable Modem

    Use your hand to tighten the connectors to avoid damaging them. 3. Connect the Ethernet cable (included) to the Ethernet port on your SB6190. SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 15: Establish An Internet Connection

    Enter 4. Type a valid URL (www.surfboard.com) in the address bar and then press The ARRIS website should open. If it did not open, please contact your service provider for assistance. 5. Check that the Power, Receive, Send, and Online front panel LEDs on your SB6190 light up in sequential order.
  • Page 16: Monitoring Your Cable Modem And Connected Network

    2. In the Address bar, type http://192.168.100.1 for the SB6190 Web Manager IP address, and then press Enter. The SB6190 Status screen displays: Figure 4 – SB6190 Status Screen SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 17: Cable Modem Web Manager Screen Options

    The menu links are similar to the menu tabs and serve as an alternative method for displaying the SB6190 Web Manager screens. Figure 6 – SB6190 Web Manager Main Menu Links SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 18: Get Help

    Click the Help menu button or link on the SB6190 Web Manager screen to open the SB6190 Help screen. Figure 7 – SB6190 Help Screen SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 19: View The Cable Modem Status

    2. Click the Refresh button (F5) in your Web browser to reload the information on the screen. Figure 8 – SB6190 Status Screen SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 20: View The Cable Modem Product Information

    The SB6190 records a list of the activities, events, and alerts detected during operation. Note : This information may be useful, if you have to contact ARRIS Technical Support or your service provider to help diagnose and correct any problems that may occur with your cable modem.
  • Page 21: View The Cable Modem Network Connection Information

    1. Click the Addresses menu button or link on the SB6190 Web Manager screen. 2. Click Refresh (F5) in your Web browser to reload the information on the screen. SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 22: View The Cable Modem Configuration

    1. Click the Configuration menu button or link on the SB6190 Web Manager screen. Figure 12 – SB6190 Configuration Screen Note : The values on the SB6190 Configuration screen cannot be changed. SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 23: Restore The Factory Default Settings

    Figure 14 – SB6190 Restore Factory Defaults Dialog Box 3. Click OK. The SB6190 Web Manager will automatically open when the Restore Factory Defaults process is complete. SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 24: Restart The Cable Modem

    4. Click RELOAD to log back into the SB6190 Web Manager. Exit the SB6190 Web Manager To log out and close the SB6190 Web Manager: • Close the web browser window. SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 25: Troubleshooting Tips

    If you have cable television service, check your television to ensure your cable service is operating properly. If none of the above solutions resolves the problem, contact your service provider or call ARRIS Technical Support: 1-877-466-8646 for assistance. SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2...
  • Page 26: Front Panel Led Icons And Error Conditions

    Blinking Upstream send channel cannot Upstream channel is lost be acquired Blinking IP registration is unsuccessful IP registration is lost SURFboard SB6190 Cable Modem • User Guide 365-095-28610 x.2 Copyright 2015 ARRIS Enterprises, Inc. All rights reserved.
  • Page 27: Warranty Information

    (A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of two (2) years from the date of purchase from ARRIS or from an authorized ARRIS reseller.
  • Page 28 Warranty Information What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use. While every...
  • Page 29 ARRIS Enterprises, Inc. 3871 Lakefield Drive Suwanee, GA 30024 www.arris.com 365-095-28610 x.2 08/15...

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