Icd Group Features - Panasonic KX-TDA50G Feature Manual

9.1.1 ICD GROUP FEATURES

9.1 I
9.1.1 ICD GROUP FEATURES
Description
An incoming call distribution group is a group of extensions programmed through system programming.
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List
[620] Incoming Call Distribution Group Member
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the
group using a distribution method. When a preprogrammed number of extensions in the group are busy, the
incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings
→
Main
→
Overflow Queuing Busy
→
Overflow No Answer
→
Miscellaneous
A
Group Floating Group
*1
No. Extn. No. Name
1 601 Sales
2 602 Engineering
3
*1 [622] Incoming Call Distribution Group Floating Extension Number
[623] Incoming Call Distribution Group Name
*2
*3 [624] Incoming Call Distribution Group Distribution Method
*4 [632] Maximum Number of Agents
*5 [628] Queuing Call Capacity
[629] Queuing Hurry-up Level
*6
*7 [626] Overflow Time
*8 [625] Destination for Overflow Time Expiration
*9 The tenant number is required to determine the time mode (day/lunch/break/night) (® 17.1.5 Time Service) and the music source
(for Music on Hold) for each group.
140 Feature Manual
B C
Max. No. of
Distribution
Busy Extensions
*2 *3
Method
(No. of Agents)
Ring 3
Max.
UCD
D E F
Queuing
Hurry-up Overflow
Call
*6 *7
Level Time
*4 *5
Capacity
5 3 60
11
8 90
*8
Overflow Destination
Tenant
*9
No.
Day Lunch Break Night
100 103 100 100 1
200 203 200 200 5
Document Version 2008-11