Polycom VVX 400 User Manual

Polycom VVX 400 User Manual

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Summary of Contents for Polycom VVX 400

  • Page 1 1 - 8 0 0 - U S A - P H O N E w w w . u s a p h o n e . c o m...
  • Page 2 Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its...
  • Page 3: Table Of Contents

    Enabling Headset Memory Mode ....................29 Responding to Incoming Calls ...................... 29 Ignoring Incoming Calls........................29 Rejecting Incoming Calls........................ 30 Forwarding Incoming Calls ......................30 Managing Active Calls ........................30 Holding Calls ..........................31 Transferring Calls ........................... 31 Polycom, Inc.
  • Page 4 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Managing Conference Calls ......................32 Initiating Conference Calls ......................32 Holding and Resuming Conference Calls ..................33 Ending Conference Calls ....................... 33 Splitting Conference Calls ......................33 Managing Conference Call Participants ..................34 Changing the Way Calls are Answered ..................
  • Page 5 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Logging In and Out of a Phone ...................... 74 Placing Calls from Phones that are in the Logged-Out State ............75 Changing Your Password ......................75 Locking Your Phone ........................76 About Your User Password ......................
  • Page 6: About This Guide

    Terms and Writing Conventions  The Phone/your phone These terms refer to either the VVX 400 or VVX 410 phone. Unless specifically noted in this guide, both phones operate in the same way, and the information in this guide applies to both phones.
  • Page 7: Information Elements

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0  Icon A picture on the screen. There are two types of icons: Select to access a function, feature, setting, or application. For example, when you’re in Home ...
  • Page 8: Typographic Conventions

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Name Icon Description Web Info Highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations. Timesaver Highlights a faster or alternative method for accomplishing a method or operation.
  • Page 9: Getting Help And Support Resources

    These tasks include investigating phone issues, restarting the phone, updating the phone’s configuration, and testing the phone’s hardware. Getting Help This chapter provides you with links to Polycom or partner documents and web sites. You can also find links to the Polycom Community, which provides a number of discussion forums you can use to share ideas with your colleagues.
  • Page 10: Getting Started

    This guide contains overview information for people just starting to learn about their VVX 400 or VVX 410 phone, or who have experience, but need a quick refresher. It is intended for beginner through advanced users who want to learn about their phone’s features.
  • Page 11: Understanding Phone Views

    Web Info: Attaching Phone Hardware For information on attaching phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone, available by navigating to your phone from the Polycom Business Media Phones Web page.
  • Page 12: Home View

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Troubleshooting: Why Can’t I Access a Certain View? The views you can access depend upon the number of calls your phone has, and whether your phone has an active call. If your phone is idle, you can access the Home and Lines view by pressing .
  • Page 13: Lines View

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0  Directories Enables you to access your Contact Directory, Favorites, Recent Calls list, Corporate Directory and Buddy Status List.  Forward Sets up forwarding options for incoming calls on your line.
  • Page 14: Calls View

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 In Lines view, you can press a line key to access the Dialer and view the number of active or held calls on your phone, as shown below. In Lines view, the phone line indicates the number active and held calls on your line.
  • Page 15: Understanding Phone Icons And Status Indicators

    Understanding Phone Icons and Status Indicators The VVX 400 and 410 has a number of icons that display on your phone screen. The following table displays the icons and indicators used on the VVX 400 and 410 phone screen. Table 2: Icons Used on the VVX 400 and 410...
  • Page 16: Navigating Your Phone Interface

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Icon Description Icon Description Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite Presence status (Offline) Do Not Disturb enabled Presence status (No information)
  • Page 17: Entering And Updating Data Fields

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 If you want to… Do this… Select a menu item or option Use the up and down arrow keys to highlight the menu item or option, and press Select.
  • Page 18: Using The Dialpad Keys

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Options Available When You Select Mode Options Available When You Select Encoding Unicode (to store characters as double bytes) Cyrillic (for Russian characters) Using the Dialpad Keys You can use the dialpad keys on your phone console to enter field information. The following table shows you how to enter information in text fields using the dialpad and text options on your phone.
  • Page 19: Registering The Phone

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Registering the Phone Your system administrator configures your phone with the necessary parameters so that the phone is registered and ready to set up before you receive your phone.
  • Page 20 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 3 From the Web Configuration Utility login screen, select User, enter the user password, and click Submit. The default user password is 123. The Web Configuration Utility Home screen is displayed.
  • Page 21: Using Basic Features

    For example, if you’re using the handset, you can switch to headset mode by pressing , or switch to speakerphone mode by pressing When you’re in speakerphone mode, glows green. When you’re in headset mode, glows green if an analog headset is connected. Polycom, Inc.
  • Page 22: Answering Incoming Calls

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Troubleshooting: Why Doesn’t the Speakerphone Work? If your speakerphone doesn’t work, ask your system administrator if the speakerphone is disabled. You must handle calls using the handset or a headset. If your system administrator disables the...
  • Page 23: Answering Additional Calls

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls view displays, as shown next. Figure 8: Viewing Incoming Calls in Calls View...
  • Page 24: Answering Calls Automatically

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Answering Calls Automatically You can enable auto answer on your phone to answer calls automatically so that you don’t have to pick up the handset or press a key to answer calls. When you enable auto answer, your phone automatically answers incoming calls using the speakerphone.
  • Page 25: Placing Calls

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To switch to Lines view from Calls view: » Press More > Lines, or press Lines view shows you each line on your phone, and how many calls each line has, as shown next. In the example below, line 2340 has one active call, and line 2333 has one held call.
  • Page 26: Calling From The Dialer

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Calling from the Dialer The Dialer displays a list of previously-placed calls. Either select an entry to automatically enter it or start entering a number. As you enter numbers, the Dialer displays a list of similar numbers, as shown next.
  • Page 27: Placing Calls From Favorites, Recent Calls, And Directories

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 When you access the Dialer, an active call is held. To call from the Dialer:  Enter the number, and then pick up the handset, press a line key, press , or press ...
  • Page 28: Redialing Numbers

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Redialing Numbers To dial the last number you called, press the right arrow key for the Placed Calls list. The first number in the list is the last call you placed.
  • Page 29: Enabling Headset Memory Mode

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 For a list of supported headsets, see the . For detailed Headset Compatibility List (Technical Bulletin 37477) information about how to use electronic hookswitch, see Using an Electronic Hookswitch (Technical Bulletin .
  • Page 30: Rejecting Incoming Calls

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Rejecting Incoming Calls You can reject a call to stop your phone from ringing and send the call directly to your voicemail. Calls you reject display in your Recent Calls list. You cannot reject calls on shared lines.
  • Page 31: Holding Calls

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Holding Calls You can place any active call on hold. A held call displays in Calls and Lines view, as shown next. Figure 12: Viewing Held Calls in Calls and Lines View To hold a call: »...
  • Page 32: Managing Conference Calls

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 The call automatically transfers to the person you specified. Timesaver: Completing a Transfer If you’re using a handset, complete a transfer by replacing the handset. Managing Conference Calls You can initiate a conference call with two other people.
  • Page 33: Holding And Resuming Conference Calls

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Holding and Resuming Conference Calls When you place a conference call on hold, you place all the participants in the call on hold. No one in a held conference call can hear each other. To hold just one person, see Managing Conference Call Participants.
  • Page 34: Managing Conference Call Participants

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Managing Conference Call Participants When you initiate a conference call, you can manage call participants in a variety of ways:  Mute a participant.  Hold a participant.
  • Page 35: Changing The Way Calls Are Answered

    If your phone is configured to work with Microsoft Lync Server 2010, your call forwarding options are different than those described below. For more information on forwarding calls with Microsoft Lync, see Using Polycom Phones with Microsoft Lync Server 2010 Quick User Guide, available from the VVX 400 and 410 Business Media Phone Support web page.
  • Page 36: Rejecting Calls From A Contact

     Enter the forwarding number, and select Enable. If you selected the No Answer option, you can enter the number of rings before your phone forwards the call. Polycom recommends that you enter a value of 2. The forwarding number you chose displays in the status bar, as shown next. In this example, the line is forwarded to 2327.
  • Page 37: Diverting Calls From A Contact

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Note: Rejecting Calls and Shared Lines You can’t reject calls on shared lines. You can only silence them. For more information, see Managing Shared Lines. To send incoming calls from a contact to your voicemail system: 1 From Home view, select Directories >...
  • Page 38: Using Do Not Disturb With Multiple Lines

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0  If your phone is idle, the Do Not Disturb icon displays next to your phone line in Lines view, as shown next. If you have new messages or forwarding enabled, the messages or forwarding icon displays instead.
  • Page 39: Listening To Voicemail

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 on shared lines disables ringing only. You can still see a visual notification of an incoming call and have the option to answer the call in Do Not Disturb.
  • Page 40: Viewing Recent Calls

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Viewing Recent Calls Your phone maintains a Recent Calls list, which is a list of missed, received, and placed calls. Each list can hold up to 100 entries. From the recent calls list, you can do any of the following: ...
  • Page 41: Managing Your Contact Directory

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 You can view and edit the details of previous calls in the Recent Calls list or call a recent call. To manage a call record: » From your Recent Calls list, highlight a call, and press the right arrow key to view the details of the call.
  • Page 42 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 From your local Contact Directory, you can:  View contact information.  Search for contacts.  Dial contacts.  Add contacts.  Update contact information.  Delete contacts.
  • Page 43 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To dial a contact: 1 From your Contact Directory, select the contact you want to call and press Info. 2 From the contact’s information screen, press Dial, as shown next.
  • Page 44: Managing A Corporate Directory

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Timesaver: Saving Recent Callers and Corporate Directory Contacts to Your Directory You can automatically save a recent caller to your Directory. See Viewing Recent Calls. If a Corporate Directory is available on your phone, you can add contacts from the Corporate Directory to your Contact Directory.
  • Page 45: Controlling Audio And Volume

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 The screen displays a list of contacts, starting with the most successful matches. To view information for the contact: » Press View. To erase your search criteria and enter a new criteria: »...
  • Page 46: Updating A Contact's Ringtone

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Updating a Contact’s Ringtone You can select unique ring tones for contacts in your Contact Directory to quickly identify individual callers when your phone rings. To select a ringtone for a contact: 1 From the Contact Directory, select a contact, and press Info >...
  • Page 47: Managing Favorites

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Managing Favorites Favorites are contacts in your Contact Directory that you have marked as a favorite. To make a contact a favorite, you need to assign a contact a favorite index number.
  • Page 48: Managing Shared Lines

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 The following figure shows favorites in Lines view. Favorites display beneath the phone lines. Figure 18: Viewing Favorites in Home View Favorites display consecutively according to their index number. The contact with the lowest number displays first.
  • Page 49 You can still see a visual notification of the call and have the option to answer the call. If you are running Polycom UC Software version 5.0.0, missed calls on shared lines are displayed in the Missed Calls log in Recent Calls on all the phones of the shared line. However, received incoming calls that were answered on one of the shared line phones are not logged in the Recent Calls log on any of the phones.
  • Page 50: Using Advanced Features

     View the browser  Broadcast messages using Push-to-Talk and group paging  Use the Calendar feature  Use the Polycom Desktop Connector to link your computer keyboard and mouse to your phone  Log into other phones  Lock your phone ...
  • Page 51: Updating Your Status

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Updating Your Status You can update your status on your phone to allow people to monitor your status from their phones. When you update your status on your phone, your new status is visible to others.
  • Page 52: Managing A Buddy List

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 You can also enable your phone to automatically change your status to Away when your phone becomes idle. To enable your status to automatically change: 1 From Home view, select Settings > Basic > Preferences > Presence > Idle Timeout.
  • Page 53: Blocking Contacts

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To view the status of your buddies: » From Lines view, press the More soft key and press Buddies, as shown next. The list of buddies displays. Blocking Contacts Any of your contacts can add you to their buddy list and monitor your status.
  • Page 54 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Each buddy in your Buddy Status list displays a status icon next to his or her name. The following table shows the icons and the status they represent.
  • Page 55: Integrating With Microsoft Lync Server 2010

    Microsoft Lync. From your phone, you can monitor the status of your Microsoft Lync contacts. For more information on integrating with Microsoft Lync Server 2010, refer to one of the following documents available by navigating to your phone from the Polycom Business Media...
  • Page 56: Navigating The Main Browser

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To view the interactive Main Browser: » From home view, select Applications, as shown next. You can do the following from the Main Browser:  Select hyperlinks to view more web pages.
  • Page 57: Entering Information In The Main Browser

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Press this… To do this… Refresh the current Web page. Stop refreshing. Return to the Main Browser’s home page. Return to the phone’s Home screen. Move to the previous or next tab stop on the page.
  • Page 58: Push-To-Talk Mode

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0  Priority By default, broadcasts sent to Group/Channel 24 are considered Priority broadcasts. A Priority broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless Do Not Disturb is enabled. Phones play Priority broadcasts at the phone’s current audio level.
  • Page 59: Receiving Ptt Broadcasts

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 If you release Talk while you’re sending the broadcast, the broadcast temporarily stops and enters a 10 second waiting period. During this period, the channel remains open to give people a chance to reply. At any time during the waiting period, you can resume your broadcast by pressing and holding Talk.
  • Page 60: Ending Ptt Broadcasts

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 During a waiting period, you can press and hold Talk to speak to all the people listening on the channel. When you finish talking, release Talk. The broadcast enters another waiting period until someone broadcasts again.
  • Page 61: Using Group Paging Mode

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Updating Channel Subscriptions You can subscribe to any channel that has been enabled by your administrator and appears in your channels list. When you subscribe to a channel, you can send and receive PTT broadcasts on that channel.
  • Page 62: Sending Pages

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Sending Pages By default, group page are sent using Paging Group 1, which is the default group for your phone. You can change your default paging group to another group, which is described in Updating the Default Paging Group.
  • Page 63: Receiving Pages During Active Calls

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Receiving Pages During Active Calls How you handle a page when you’re in an active call depends on the page priority and whether you have enabled the feature to receive a page when you’re in an active call.
  • Page 64: Using The Calendar

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To update your Paging Group subscriptions: 1 From Home view, select Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging. 2 From the Group Paging Configuration screen, select Group Subscriptions.
  • Page 65 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Your system administrator has assigned you login credentials—a domain, user name, and password—so you can access the Calendar from your phone. If enabled, the Calendar icon displays in Home view, as shown below.
  • Page 66: Opening And Closing The Calendar

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Opening and Closing the Calendar The Calendar displays meetings in three views: Day, Month and Meeting view. To open the calendar: » From Home view, select Calendar. The Calendar displays in Day view, as shown next, and shows your meetings for the day.
  • Page 67: Navigating Day View

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Do one of the following to navigate in Month view:  To view the previous month, press Previous.  To view the next month, press Next.  To select another day, use the up, down, left, or right arrow key to select the day.
  • Page 68: Navigating Meeting View

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Navigating Meeting View You can view meeting details from Meeting view, as shown below. To see Meeting view, select a meeting in Day view. Figure 24: Viewing the Calendar in Meeting View From Meeting view, you can do the following: ...
  • Page 69: Joining Meetings From The Calendar

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0  Press Snooze to temporarily remove the reminder from the screen. The reminder displays every minute until the meeting starts.  Press Dismiss to permanently remove the reminder from the screen and stop all future reminders for the meeting.
  • Page 70: Using A Mouse And Keyboard With Your Phone

    You can use your computer’s mouse and keyboard to enter information, select keys, and navigate screens on your phone using the Polycom Desktop Connector (PDC). The PDC enables you to control your phone using the keyboard and mouse on your computer.
  • Page 71: Starting And Stopping Polycom Desktop Connector

    This message displays only the first time the application is started. 2 Click OK. When your phone is configured to work with PDC, the Polycom Desktop Connector icon updates to . When this icon displays, the application is enabled and connected to your phone, and can use your mouse and keyboard with your phone.
  • Page 72 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Troubleshooting: Why Can’t I Use My Computer Keyboard to Enter Information in Certain Fields? If you can’t use your computer keyboard to enter information in a field on your phone, check to see if the field has a flashing cursor.
  • Page 73 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Press this on your keyboard… To do this on your phone… Press the third soft key from the left Press the fourth soft key from the left Press...
  • Page 74: Logging Into Your Phone

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Logging into Your Phone If your system administrator has set up the User Login feature, you can view your personal phone settings, such as contacts and call list information, from any phone in the organization. This means you can access your contact directory and speed dial numbers, as well as other phone settings, even as you temporarily change work areas.
  • Page 75: Placing Calls From Phones That Are In The Logged-Out State

    From Home view, select Settings > Features > User Login > Log in. 2 From the User Login screen, enter your user ID and password and press Log in. The default password for Polycom phones is 123. However, check if your system administrator has changed the default passwords for security reasons.
  • Page 76: Locking Your Phone

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To change your user password: 1 Log in to any phone on your network. 2 From Home view, select Settings > Features > User Login > Change User Login Password.
  • Page 77: Locking And Unlocking Your Phone

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Locking and Unlocking Your Phone You can choose how you want your phone to handle incoming calls when the phone is locked. If you set up your phone to allow incoming calls when it is locked, which is the default setting, incoming calls ring on your phone, and you can answer those calls by entering your user password.
  • Page 78: Accessing Features With Your Login Credentials

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0  Place a call to an authorized number by using the handset, headset, or speakerphone or by pressing the line key of the number you want to call.
  • Page 79 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Troubleshooting: What Happens if I Can’t Access Features? If you still don’t have access to the features, try entering your credentials, and pressing Submit. If you still don’t have access, or you lock your account, see your system administrator.
  • Page 80: Customizing The Phone's Display

    You can also turn the time and date display off, so the display doesn’t show at all. Select and set options that are right for you. The following figure shows the default display for the time and date. Figure 26: Displaying the Time and Date in the Status Bar Polycom, Inc.
  • Page 81: Changing The Backlight

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To update the time and date display: 1 From Home view, select Settings > Basic > Preferences > Time & Date. 2 From the Time & Date screen, do one of the following: ...
  • Page 82: Changing The Phone's Background Picture

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 2 From the Backlight Intensity screen, select Backlight On Intensity. 3 From the Backlight On Intensity screen, select the intensity you want and press Back. The default is High.
  • Page 83: Changing The Background Picture

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Changing the Background Picture To change the background picture: 1 From Home view, select Settings > Basic > Preferences > Background > Select Background . The Background screen displays. Your screen displays the default option or other options that your administrator has added to your phone.
  • Page 84: Displaying Screen Savers

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 A preview of the file displays. 5 Click Save. The file is added to the list of possible backgrounds. To select the new file, see Changing the Background Picture.
  • Page 85: Administrative Tasks

    However, the warning displays in the Warnings list until the phone issue is fixed. Each time your phone has a warning that you haven’t viewed, the Warning icon displays. Restarting the Phone Your system administrator can ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Polycom, Inc.
  • Page 86: Updating Phone Configuration

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Caution: Restarting Your Phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, try to restore the phone to normal operation without restarting the phone. In addition, ask your administrator if the phone needs troubleshooting before restarting.
  • Page 87: Getting Help

     User Documents:  Polycom VVX 400 and 410 Business Media Phone Quick User Guide A quick reference on how to use the phone’s most basic features. It also briefly describes how to navigate the phone and enter information. It is available from the VVX 400 and 410 Business Media Phone Support web page.
  • Page 88: The Polycom Community

    Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.
  • Page 89: Copyright, Safety, And Regulatory Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 90: Warranty Exclusive

    Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: ...
  • Page 91: Installation Instructions

    Italiano [Italian]: Con la presente Polycom (UK) Ltd dichiara che questo VVX 400/VVX 410 è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Íslenska (Icelandic): Hér með lýsir Polycom (UK) Ltd yfir því að VVX 400/VVX 410 er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC...
  • Page 92: Warning Electrical Safety

    Português [Portuguese]: Polycom (UK) Ltd declara que este VVX 400/VVX 410 está conforme com os requisitos essenciais e outras disposições da Directiva 1999/5/CE. Slovensko [Slovenian]: Polycom (UK) Ltd izjavlja, da je ta VVX 400/VVX 410 v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES.
  • Page 93: Operating Ambient Temperatures

    This product is hearing aid compatible. Waste Electrical and Electronic Equipment (WEEE) All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e-waste.
  • Page 94: Polycom Take Back

    All Polycom products comply with the requirements of the EU RoHS Directive. Statements of compliance can be RoHSinformation@polycom.com obtained by contacting Polycom Take Back In addition to any mandated take back requirement, Polycom offers free recycling of its branded products to business Polycom Takeback and Recycle Program. users. Detailed information is available at Polycom, Inc.
  • Page 95 Polycom, Inc.

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