Retrieval Of Printer Configuration Failed; Cannot Change Settings On The [Device Settings] Tab - Toshiba e-studio206l Troubleshooting Manual

3.TROUBLESHOOTING FOR PRINTING

Retrieval of printer configuration failed

Problem Description
When accessing the printer properties, the message "Retrieval of printer configuration failed" is displayed.
Corrective Action
The printer driver cannot communicate with the equipment. Try the steps in the checklist below.
No Check...
1 Is the equipment turned on?
2 Can you connect the computer to the equipment
via TopAccess?
3 Does the same message appear again when you
access the property of the printer driver?

Cannot change settings on the [Device Settings] tab

Problem Description
The [Device Settings] tab is grayed out and their settings cannot be changed.
Corrective Action
Users who do not have the privilege to change the printer driver setting cannot change the options in the [Device Settings]
tab. Please log on with the Administrator.
Yes No Corrective Action
Next Step Turn on the equipment.
Restart the equipment.
Next Step
Check the printer driver port assignment and
End
make sure that it is correct.
3 TROUBLESHOOTING FOR PRINTING
Printer Driver Problems 87