Solving Problems - Electrolux Mercury 4U600 User's Manual And Installation Instructions

Solving problems

Faults
If you have a problem with your oven and/or grill, please:
• Check the points listed below before calling for service. You
may be able to avoid a service call by fixing the problem
yourself - and so continue cooking.
Note: We may charge you for service even in the
guarantee period if your problem is due to the causes listed
below.
Data Plate
When you need information, service or replacement
parts please:
• Quote the; 1 Model; 2 Model number & 3 serial number.
You can find these on the data plate which is at the bottom
of the oven front. the data plate is visible when the door is
open.
Problem
oven or grill not working:
oven light not working:
oven not heating enough:
oven not working:
timer flashing on display:
Unit smoking when first used:
Condensation building up:
odours on first use of oven:
Power points not working:
Note: Only authorised service centres should carry out servicing.
Otherwise warranty may be void.
If you need more information, please contact the Customer
Care Centre on 1300 363 640
(Australia - Centre is open 8.00am - 5.00pm Monday
to friday eastern standard time)
or 09 573 2384 (new Zealand - Centre is open
8.00am - 5.00pm Monday to friday).
If you have a warranty or spare parts enquiry, you should
call the number listed on the back page.
Possible causes
Power not turned on.
Controls or clock are incorrectly set.
Household fuse has blown or power supply is off.
Note: If the household fuse continues to blow, call the
service Centre.
Lamp blown or loose in socket.
Household fuse has blown or power supply is off.
Note: If the household fuse continues to blow, call the
service Centre.
foil or trays on bottom of oven. (Remove immediately)
Clock is in Auto mode. (Refer to operating instructions)
Household fuse has blown or power supply is off.
Note: If the household fuse continues to blow, call the
service Centre.
Power failure or interruption.
Household fuse has blown or power supply is off.
Note: If the household fuse continues to blow, call the
service Centre.
Protective oils being removed. this is normal conditioning of
the oven on first use.
Reduce the amount of water used in cooking.
this is normal conditioning of the oven insulation for the first
30 minutes.
fuse at rear has blown.
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