Cleaning Frequency; Troubleshooting; Mc9500-K - Motorola MC9500-K Integrator Manual

10 - 6 MC9500-K Mobile Computer Integrator Guide

Cleaning Frequency

The cleaning frequency is up to the customer's discretion due to the varied environments in which the mobile
devices are used. They may be cleaned as frequently as required. However when used in dirty environments it
may be advisable to periodically clean the scanner exit window to ensure optimum scanning performance.

Troubleshooting

MC9500-K

Troubleshooting the MC9500-K
Table 10-1
Problem
MC9500-K does not
turn on.
Battery did not
charge.
Cannot see
characters on display.
Cause
Battery not Charge or replace the battery in the MC9500-K.
charged.
Battery not installed Install the battery properly. See
properly.
System crash. Perform a warm boot. If the MC9500-K still does not turn on,
perform a cold boot. See
Battery failed. Replace battery. If the MC9500-K still does not operate, perform a
warm boot, then a cold boot. See
page
No power to cradle Ensure that power is applied to the cradle or cable. The Battery
or cable. Status LED flashes amber to indicate that the MC9500-K is
charging.
MC9500-K Place the MC9500-K onto the cradle. The 4800 mAh battery fully
removed from charges in less than six hours.
cradle while battery
was charging.
Extreme battery Battery does not charge if ambient temperature is below 0°C
temperature. (32°F) or above 40°C (104°F).
MC9500-K not Perform a warm boot. If the MC9500-K still does not turn on,
functioning. perform a cold boot. See
MC9500-K not Press the Power button.
powered on.
Solution
Installing the Battery on page
Resetting the MC9500-K on page
1-9.
Resetting the MC9500-K on page
1-9.
Resetting the MC9500-K on
1-9.
1-7.