Motorola MC9500-K Integrator Manual page 147

Troubleshooting the MC9500-K (Continued)
Table 10-1
Problem
During data MC9500-K
removed from
communication, no
data transmitted, or cradle or
transmitted data was disconnected from
incomplete. host computer
during
communication.
Incorrect cable
configuration.
Communication
software was
incorrectly installed
or configured.
No sound. Volume setting is
low or turned off.
MC9500-K shuts off. MC9500-K is
inactive.
Battery is depleted.
Battery is not
inserted properly.
After the MC9500-K IST is set to wake
suspends due to the device when
inactivity, the device motion is detected.
wakes upon
movement.
The MC9500-K does IST is set to keep
not go into suspend the device from
mode upon inactivity. going into suspend
mode if motion is
detected.
Tapping the window Screen is not
buttons or icons does calibrated correctly.
not activate the
corresponding
feature.
The MC9500-K is
not responding.
Cause
Replace the MC9500-K onto the cradle, or reattach the
communication cable and re-transmit.
See the system administrator.
Perform setup.
Adjust the volume.
The MC9500-K turns off after a period of inactivity. If the
MC9500-K is running on battery power, set this period from 1 to 5
minutes, in one-minute intervals. If the MC9500-K is running on
external power, set this period to 1, 2, 5, 10, 15, or 30 minutes.
Check the Power window by selecting Start > Settings > System
tab and tapping the Power icon. Select the Advanced tab and
change the setting for a longer delay before the automatic shutoff
feature activates.
Replace the battery.
Insert the battery properly. See
Disable Wake on Motion feature in IST. See
Sensor Technology Configuration
Disable Keep Alive on Motion feature in IST. See
Interactive Sensor Technology Configuration
Re-calibrate the screen. Press the CTRL key then the BKSP key
to open the calibration screen.
Warm boot the MC9500-K. See
1-9.
Maintenance & Troubleshooting 10 - 7
Solution
Chapter 2, Accessories for details.
Installing the Battery on page
for more information.
Resetting the MC9500-K on page
1-7.
Chapter 8, Interactive
Chapter 8,
for more information.