Using Leds To Troubleshoot; Connect To The Main Menu Of The Gateway - NETGEAR CG3300CMR User Manual

Using LEDs to Troubleshoot

The following table provides help when using the LEDs for troubleshooting.
LED Behavior
All LEDS are off when the gateway
is plugged in.
All LEDs stay on.
LAN LED is off for a port with an
Ethernet connection.
Internet LED is off and the
gateway is connected to the cable
television cable.

Connect to the Main Menu of the Gateway

If you are unable to access the main menu of the gateway from a computer on your local
network, check the following:
Check the Ethernet connection between the computer and the gateway as described in
•
the previous section.
Make sure that your IP address of your computer is on the same subnet as the gateway.
•
If you are using the recommended addressing scheme, the address of your computer is
in the range of 192.168.1.10 to 192.168.1.254.
Wireless Cable Gateway CG3300CMR
Action
Make sure that the power cord is properly connected to your gateway
and that the power supply adapter is properly connected to a
functioning power outlet.
Check that you are using the 12V DC power adapter from NETGEAR
for this product.
If the error persists, you have a hardware problem. Contact technical
support.
• Clear the configuration of the gateway to its factory defaults. This
operation sets the IP address of the gateway to 192.168.1.1. See
Factory Default Settings
• If the error persists, you have a hardware problem. Contact
technical support.
• Make sure that the Ethernet cable connections are secure at the
gateway and at the hub or computer.
• Make sure that power is turned on to the connected hub or
computer.
• Be sure that you are using the correct cable.
• Make sure that the coaxial cable connections are secure at the
gateway and at the wall jack.
• Make sure that your cable Internet service has been provisioned by
your cable service provider. Your provider can verify that the signal
quality is good enough for cable modem service.
• Remove any excessive splitters that you have on your cable line.
Run a "home run" back to the point where the cable enters your
home.
Troubleshooting
75
on page 79.