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LinkPoint 3000/AIO Reference Manual

Retail/avs/purchasing card/restaurant application
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Summary of Contents for LinkPoint 3000/AIO

  • Page 2 LinkPoint 3000/AIO ® REFERENCE MANUAL RETAIL/AVS/PURCHASING CARD/RESTAURANT APPLICATION APPLICATION ID: L3FRR31 DRAFT COPY L3FRR31 Version 1.0 0402...
  • Page 3 LinkPoint International, Inc. LinkPoint International reserves the right to make changes to this document and the products it describes without prior notice. LinkPoint International shall not be liable for inadvertent technical errors or omissions made herein, nor for incidental or consequential damages resulting from the performance or use of this product.

  • Page 4: Table Of Contents

    POS-to-POS for LinkPoint 3000 (Master/Slave Download) ........40 Telephone Download for LinkPoint AIO (No application loaded) ........42 How To Do A Base Download for LinkPoint AIO (No application loaded) ....42 Telephone Download for LinkPoint AIO (Shortcut/Application already loaded) ...44 Direct PC-to-POS Download for LinkPoint AIO ............46 Direct PC-to-POS Download for LinkPoint AIO (Shortcut)..........48...
  • Page 5 ATM/DEBIT CARD SALE...................105 RETURN ........................112 AUTHORIZATION ONLY....................118 TICKET ONLY......................131 CHECK........................144 TELECHECK ECA SALE...................150 ECA CHANGE......................154 ECA VOID ........................157 ECA REVIEW......................160 ECA REPORT ......................161 ECA CLOSE ......................163 ECA CLEAR BATCH....................166 VOID...........................168 REVIEW ........................171 REPRINT........................183 © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 6 ATM / DEBIT CARD SALE..................258 RETURN ........................265 AUTHORIZATION ONLY....................270 TICKET ONLY (OFFLINE) ..................277 VOID...........................284 REPRINT........................287 REVIEW ........................289 CLOSE BATCH......................316 APPENDIX A—PROMPTS, ERROR MESSAGES AND TROUBLESHOOTING ..319 APPENDIX B—ADDITIONAL TROUBLESHOOTING GUIDELINES......324 GLOSSARY........................325 INDEX ..........................329 © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 7: Introduction

    NTRODUCTION Congratulations on your choice of the LinkPoint® point-of-sale (POS) terminal. Whether you purchased the LinkPoint 3000 or the All-In-One (AIO™) the LinkPoint is ideal for the retail needs of you and your merchants. Scientifically engineered to exceed the quality found in current terminal technology, the LinkPoint combines user-friendly operation with “soft,”...

  • Page 8: Printers

    LinkPoint’s PrintPoint 1000, 3000, VeriFone’s P250, P900, PrintPak 350 and Citizen’s iDP562 printers. Printers attach easily to the LinkPoint 3000 terminal with a connecting cable. If a merchant does not use an electronic printer, a manual imprinter is normally provided to produce transaction records for both the merchant and the customer.

  • Page 9: Getting Started

    Close the shipping carton and save the shipping materials so that the unit can be repacked for shipping or moving in the future. 4. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint terminal, avoid areas with: ♦...

  • Page 10: Installation

    Installation Installing the LinkPoint terminal is simple and requires no tools. To install the LinkPoint 3000: 1. Connect the AC adapter’s triangular end to the power input at the rear of the LinkPoint 3000 terminal (Figure 4). Figure 4 2. Plug the adapter into a 120-volt electrical outlet (Figure 5) or into a quality surge suppressor.
  • Page 11 GETTING STARTED 4. If the PrintPoint 1000, 3000, VeriFone P250, P900, PrintPak 350, Citizen iDP562, iDP3530 or other compatible printer is used with the LinkPoint 3000 terminal, please refer to the manual packaged with the printer for installation and operating instructions.

  • Page 12: Maintenance

    Returning the Terminal for Service LinkPoint International has both warranty and non-warranty terminal services. Refer to your sales agreement for specific details on coverage. To repair or replace the LinkPoint terminal, contact LinkPoint International. © 2002 LinkPoint® International, Inc.

  • Page 13: Terminal Features

    ♦ The [BACKSPACE] key can be used to either delete a key-in error or to return to the previous prompt. ♦ The terminal keyboard may now be “locked” to prohibit unauthorized data entry ([ENTER] [5][2]). © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 14 ♦ Operator identification (up to four numeric characters) for clerks or employees who operate the terminal. Host accommodates a two-digit ID. ♦ Pre-print does not include the cardholder information for confidentially purposes— such information prints only when a transaction is accepted or approved. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 15 “Authorization Required” message on ticket only transactions; “Not A Complete Sale” on authorization only transactions. ♦ LinkPoint 3000 is compatible with PrintPoint 1000, 3000, VeriFone’ s P250, P900, PrintPak 350 and Citizen’ s iDP 562, iDP 3530.
  • Page 16 ♦ Produces individual server and server totals reports. ♦ Option to adjust tip using server ID or item number. ♦ A special optional report can be produced to separate dine-in, bar tab and take out sales. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 17 ♦ Ability to adjust a transaction amount to add incidentals like dessert or coffee to the original ticket (may require password for access). ♦ Enhanced item detail report to include all debit card transaction details, i.e., food/beverage, tip, cash back, surcharge and total. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 18: Hardware Features

    The Display Panel Each LinkPoint terminal has a built-in display panel capable of displaying up to 20 letters or numbers (See Figure 11). The backlit characters and plastic screen enhance readability while reducing glare. The 20-character, two-line display easily accommodates most display messages.
  • Page 19 Entering Alphanumeric Data from the Keypad The LinkPoint keypad has 30 keys that can be used to enter as many as 47 different alphanumeric characters (please see chart on next page). To enter numbers and special characters (i.e., +) simply press the appropriate key. Alpha characters can be entered in one of two modes: single or locked.
  • Page 20 Center Green [? ] Space Right Green [? ] [RETURN] , (comma) [SALE] ‘ (apostrophe) [ATM/DEBIT] “ (quote) [CHECK] : (colon) [REVIEW] ; (semi-colon) [CLOSE] @ (“at”) [÷] [−] * (asterisk) # (pound) & (ampersand) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 21: Linkpoint 3000 Specifications

    Adapter Output: 9 VAC, 1.2 amps Consumption: 450 mA, idle; 500 mA, off-hook status Dimensions Height: 1.98 in (50.4 mm) Width: 5.60 in (143.1 mm) Depth: 6.50 in (165.4 mm) Weight Shipping Weight: 2.74 lb. (1.24 kg) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 22: Linkpoint Aio Specifications

    Mechanical life: 15 million lines Telco Connector 2 Six-position modular jacks located on base of unit; telephone line uses a 26 AWG (minimum) gauge cord Weight Shipping Weight: 3.4 lb. (1.54 kg) UNCTIONS © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 23: Boot Mode Passwords

    3. Setup ports 4. Erase the RAM ü If the LinkPoint displays APP. NOT AVAILABLE on line 1 of the screen and TIME LOAD SETUP on line 2, it is already in boot mode. When in boot mode with an application already loaded, line 1 displays CLEAR TO RESUME, while the display on line 2 is also TIME LOAD SETUP.

  • Page 24: Date And Time Setup

    [? ] Printer Port Setup To change the printer port factory defaults follow the steps outlined below. The default settings in the LinkPoint 3000 are compatible for use with most LinkPoint, VeriFone, and © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 25 Select the correct parity. Press the [? ] key below your Even None choice to select it and press [CLEAR] five times to reboot [? ] [? ] [? ] the terminal. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 26: Rs232 Port Setup

    Select the correct parity (default is None). Press the [? ] Current parity: None Even None key below your choice to select it and press [CLEAR] [? ] [? ] [? ] five times to reboot the terminal. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 27: Pin Pad Port Setup

    Select the correct parity (default is Even). Press the [? ] Even None key below your choice to select it and press [CLEAR] [? ] [? ] [? ] five times to reboot the terminal. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 28: Model Number

    Model 256k <ver> [? ] [? ] [? ] Terminal displays the application (in RAM) version. RAM Version: XXXX Press [CLEAR] four times to reboot the terminal. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 29: Clear Memory

    Test AVAILABLE display on the AIO terminal only. Number [? ] [? ] [? ] __App. not available The memory was successfully cleared. Time Load Setup [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 30: Terminal Diagnostics

    TERMINAL DIAGNOSTICS ERMINAL IAGNOSTICS The LinkPoint diagnostics tests the different hardware components of the terminal. Follow the procedures outlined below to initiate the diagnostics menu. Diagnostics are intended for use primarily by repair depots, technicians and for POS support service centers.

  • Page 31: Keyboard Test- Press [2]

    Press the right [? ] key to perform another diagnostics test or press the left [? ] key to exit diags and return to [? ] [? ] [? ] the boot mode main menu. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 32: Dialer Test- Press [4]

    [? ] the boot mode main menu. Line Voltage Test— Press [5] Display Message Operator Action Please wait... Line Voltage Test In Works [? ] [? ] [? ] Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 33: Modem Originate Test For Linkpoint 3000- Press [6]

    [? ] [? ] [? ] the boot mode main menu. Modem Originate Test for LinkPoint 3000— Press [6] The modem originate and the modem answer tests are interactive. The modem originate test requires dialing another LinkPoint terminal. Display Message Operator Action Key in telephone number to dial.

  • Page 34: Modem Originate Test For Linkpoint Aio- Press [6]

    TERMINAL DIAGNOSTICS Modem Originate Test for LinkPoint AIO— Press [6] The modem originate and the modem answer tests are interactive. The modem originate test requires dialing another LinkPoint terminal. Display Message Operator Action Key in telephone number to dial and press [ENTER].

  • Page 35: Modem Answer Test- Press [7]

    [? ] [? ] [? ] Clear to Restart Press the middle [? ] key to test the card reader’s ability TK1&2 to read track 2 data. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 36: Serial Port Test - Press [9]

    Press the right [? ] key to perform another diagnostics test or press the left [? ] key to exit diags and return to the boot mode main menu. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 37: Memory Analysis For Linkpoint 3000 - Press [0]

    Memory Analysis for LinkPoint 3000 — Press [0] Display Message Operator Action Installed Memory Please wait… ROM: 128K RAM: 256K [? ] [? ] [? ] The terminal begins a ROM (Read Only Memory) Testing ROM LRC’s analysis. [? ]...

  • Page 38: Memory Analysis For Linkpoint Aio - Press [0]

    Memory Analysis for LinkPoint AIO — Press [0] Display Message Operator Action Installed Memory Please wait… ROM: 512K RAM: 512K [? ] [? ] [? ] The terminal begins a ROM (Read Only Memory) Testing ROM LRC’s analysis. [? ]...
  • Page 39 [? ] [? ] (optional) Press any number key to resume diags testing. Press AIO 4.0 L, mm/dd/yy Select Test Number [CLEAR] to exit diags mode. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 40: Download Procedures

    ROCEDURES LinkPoint 3000 Download There are three methods of downloading the application into the LinkPoint 3000: 1) remotely via telephone, 2) PC-to-POS, and 3) POS-to-POS. Unless an application has been pre-downloaded, the terminal will initially display the message APP. NOT AVAILABLE.
  • Page 41 This message displays when the download completes. __CLEAR_to_resume Press [CLEAR] to allow the program to finish loading. Time__Load__Setup [? ] [? ] [? ] This process takes approximately 1-2 minutes. Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 42: Telephone Download For Linkpoint 3000 (Shortcut/Application Already Loaded)

    [? ] [? ] [? ] Telephone Download for LinkPoint 3000 (Shortcut/Application already loaded) To perform a telephone download using the terminal’s default communication settings, follow the steps below. This shortcut method can only be performed when an application has been pre-downloaded into the terminal. This procedure is used to change the application ID or upgrade to a new revision and to perform partial downloads to change parameters or features for a client.

  • Page 43: Direct Pc-To-Pos Download For Linkpoint 3000

    (i.e., Zontalk 2000™). Follow the procedures outlined below to setup the LinkPoint 3000 terminal for a local download. A serial cable with a DB-9 female to the PC male connector and 8-pin DIN male connector to the terminal’s RS-232C port, such as VeriFone cable part #00446-04 REV.
  • Page 44 Key in the application ID and press [ENTER]. Enter Appl. ID. L3FRR31 [? ] [? ] [? ] Enter Terminal ID. Key in the terminal ID and press [ENTER]. [? ] [? ] [? ] Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 45: Direct Pc-To-Pos Download For Linkpoint 3000 (Shortcut)

    [? ] [? ] [? ] Direct PC-to-POS Download for LinkPoint 3000 (Shortcut) To perform a direct PC-to-POS download using the terminal’s default settings, follow the steps below. The shortcut method can only be performed when an application has been pre-downloaded into the terminal.

  • Page 46: Pos-To-Pos For Linkpoint 3000 (Master/Slave Download)

    [? ] [? ] [? ] POS-to-POS for LinkPoint 3000 (Master/Slave Download) The POS-to-POS download transfers all application code, data, date, time and transaction data from the master terminal to the slave terminal. Therefore, it is important to ensure the integrity of the master device. This includes ensuring that: a) there are no transactions in the master, b) all parameters are the default settings, c) the date/time and hardware settings are correct.
  • Page 47 [? ] Terminal displays various screens Please wait... Please wait... SEND COMPLETE RECEIVE COMPLETE [? ] [? ] [? ] [? ] [? ] [? ] Press [CLEAR] twice to reboot the terminal. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 48: Telephone Download For Linkpoint Aio (No Application Loaded)

    (i.e., Zontalk 2000™). Follow the procedures outlined below to setup the LinkPoint AIO terminal for a modem download. When the terminal displays ‘APP. NOT AVAILABLE’ on line 1 of the display, a FULL download must be initiated.
  • Page 49 Enter Appl. ID. Key in the application ID and press [ENTER]. L3FRR31 [? ] [? ] [? ] Display Message Operator Action Key in the terminal ID and press [ENTER]. Enter Terminal ID. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 50: Telephone Download For Linkpoint Aio (Shortcut/Application Already Loaded)

    [? ] [? ] [? ] Telephone Download for LinkPoint AIO (Shortcut/Application already loaded) To perform a telephone download using the terminal’s default communication settings, follow the steps below. This shortcut method can only be performed when an application has been pre-downloaded into the terminal. This procedure is used to change the application ID or upgrade to a new revision and to perform partial downloads to change parameters or features for a client.
  • Page 51 After it is completed, the terminal will configure the application. SWIPE CUSTOMER CARD The terminal is ready for operation when it displays JAN-03-01_WED 12:00P and the date and time. SWIPE CUSTOMER CARD [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 52: Direct Pc-To-Pos Download For Linkpoint Aio

    (i.e., Zontalk 2000™). Follow the procedures outlined below to setup the LinkPoint AIO terminal for a local download. A serial cable with a DB-9 female to the PC male connector and 8-pin DIN male connector to the terminal’s side RS-232C port, such as VeriFone cable part #00446-04 REV.
  • Page 53 * - - - - - - - - - - L3FRR31 XXXXX [? ] [? ] [? ] The application has been successfully downloaded. SWIPE CUSTOMER CARD JAN-03-01_WED 12:00P [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 54: Direct Pc-To-Pos Download For Linkpoint Aio (Shortcut)

    DOWNLOAD PROCEDURES Direct PC-to-POS Download for LinkPoint AIO (Shortcut) To perform a direct PC-to-POS download using the terminal’s default settings, follow the steps below. The shortcut method can only be performed when an application has been pre-downloaded into the terminal. A serial cable with a DB-9 female to the PC male connector and 8-pin DIN male connector to the terminal’s side RS-232C port, such as...

  • Page 55: Pos-To-Pos For Linkpoint Aio (Master/Slave Download)

    [? ] [? ] [? ] POS-to-POS for LinkPoint AIO (Master/Slave Download) The POS-to-POS download transfers all application code, data, date, time and transaction data from the master terminal to the slave terminal. Therefore, it is important to ensure the integrity of the master device. This includes ensuring that: a) there are no transactions in the master, b) all parameters are the default settings, c) the date/time and hardware settings are correct.
  • Page 56 Slave Action Terminal displays various screens Please wait... Please wait... SEND COMPLETE RECEIVE COMPLETE [? ] [? ] [? ] [? ] [? ] [? ] Press [CLEAR] twice to reboot the terminal. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 57: Download Parameters

    Up to two different merchants can be programmed into a LinkPoint 3000 terminal and up to eight different merchants can be programmed into a LinkPoint AIO terminal with this application.
  • Page 58 405501.405504.13.16.00. 02.00100 #AR05 Account Range #05 405550.405554.13.16.00. 02.00100 #AR06 Account Range #06 415928.415928.13.16.00. 02.00100 #AR07 Account Range #07 424604.424605.13.16.00. 02.00100 #AR08 Account Range #08 427533.427533.13.16.00. 02.00100 #AR09 Account Range #09 428800.428899.13.16.00. 02.00100 © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 59 #AR33 Account Range #33 #AR34 Account Range #34 #AR35 Account Range #35 #AR36 Account Range #36 #AR37 Account Range #37 #AR38 Account Range #38 #AR39 Account Range #39 #AR40 Account Range #40 © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 60 Bypass Card Prompt: Y or N #CPYES Card is Present at Default: Y or N #CSWD Card Swipe Default: SALE, SALE AUTH or TICKET #CXEXP Enable Card Expiration Date Check: Y or N #DATIP Default tip % © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 61 Receipt flex prompt line 2 CARD ISSUER (below signature line) AGREEMENT #FLEX3 Receipt flex prompt line 3 (MERCHANT (below signature line) AGREEMENT RETURN) #FREST Enable Restaurant, N=Retail: Y or N Header line 1 © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 62 Location PINPAD #OPID Operator ID enable flag: Y or N (max length: four numeric characters) #PABX Prefix required for dialing #PAVS Enable AVS Override: Y or N #PCARD Enable Purchasing Card N © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 63 Printer line feeds #PRREC Printer enable flag: Y or N #PRSEC Auto print second receipt (5 seconds) 0=none #PRTYP Printer type: 0=PrintPoint 3000, 1=PrintPoint 1000 #PSUFF Dial suffix, if required for dialing © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 64 AUTH code complete transaction. #STR04 Variable Prompt Str 04 #STR05 Variable Prompt Str 05 Receipt trailer line 1 (below N/A © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 65 #TIPAS Edit Tip Ask for Server: Y or N #TPGEN Enable Guideline Receipt: Y or N #TPGP1 Tip Guideline # 1 (15 percent) #TPGP2 Tip Guideline # 2 (20 percent) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 66: Account Range String Description

    #PSWD1: 000000000100100001000 (Where 0=NO 1=YES) the 22 positions correspond to the following 22 transactions or functions: © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 67: Telecheck Check Service

    #ECAPA — ECA Approval Questions Phone, default 1-800-366-2425 • #1CAMI — Merchant 1 ID assigned by the host • #1CATI — Terminal ID for example 001 • #1ECAE — ECA Enable, default Y © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 68: Telecheck Check Service Prompt Options

    Checkwriter’s D.O.B. prompt Checkwriter’s ZIP Code prompt Checkwriter’s initials prompt Clerk Id prompt Checkwriter’s Work Phone prompt (preset to ‘0’ for ECA) Checkwriter’s ID Exp. Date prompt (preset to ‘0’ for ECA) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 69: Split Dial Authorization Option For American Express And Discover Cards

    Express or Discover cards, the sale receipts will reflect the authorization codes transmitted to the terminal by those hosts (not from the FDR host). The LinkPoint will then capture a ticket only transaction for deposit during batch closure. The FDR host will then transmit the electronically captured items to the respective hosts.

  • Page 70: Dial String Codes

    DIAL STRING CODES TRING ODES DIAL STRING CODES SPECIFIC TO LINKPOINT TERMINALS The following table contains a list of codes and their uses for special telephone dialing circumstances. These can be keyed directly into the locations reserved for entering telephone numbers, dial prefixes and suffixes.

  • Page 71: Basic Operation

    BASIC OPERATION ASIC PERATION The LinkPoint terminals have ten (10) transaction keys. Seven of these keys are located directly below the terminal display and are labeled [VOID], [SALE], [ATM/DEBIT], [CHECK], [REVIEW], [CLOSE] and [RETURN]. The other three transaction keys are located to the right of the numbered keys, the [÷] (PRINT) key, [x] (AUTH ONLY) key and...

  • Page 72: Local Functions

    ENTER 41: Printer Enable To enable or disable the printer follow the instructions outlined below. Display Message Operator Action Press [ENTER]. _____READY XXX JAN-03-00_MON 12:00P [? ] [? ] [? ] Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 73: Enter 42: Dial Prefix (Pabx)

    [1][2][3][1][2][3]) and press [ENTER]. [? ] [? ] [? ] (optional) ENTER DIAL PREFIX Key in the necessary prefix for the terminal to dial out and press [ENTER]. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 74: Enter 43: Dial Suffix

    This procedure allows information about the three most recent batches to be reviewed; the displayed information includes: date, total, and number of items. Display Message Operator Action Press [ENTER]. _____READY XXX JAN-03-00_MON_12:00P [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 75: Enter 45: Demo Mode Enable/Disable

    ENTER 45: Demo Mode Enable/Disable To enable/disable the terminal’s demonstration mode follow the procedures outlined below. The demo mode enables users to experiment with the different LinkPoint features without processing credit cards. To continue the demonstration after any message display, simply press [ENTER].

  • Page 76: Enter 46: Technical Specification Printout

    [? ] [? ] [? ] If prompted, key in the password (the default is ENTER PASSWORD [1][2][3][1][2][3]) and press [ENTER]. (This prompt is [? ] [? ] [? ] optional.) (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 77: Enter 48: View Merchant Id, View Or Change Device Id, Phone Numbers

    PRIMARY PHONE change the current phone number by keying-in the XXXXXXX new host phone number and pressing [ENTER]. This can [? ] [? ] [? ] be changed even with an open batch. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 78: Enter 49: Clear Batch

    Press either the left [? ] key to clear the batch or the right CLEAR CURRENT BATCH_ [? ] key to exit the function. [? ] [? ] [? ] Press [CLEAR] to return to the idle prompt. BATCH_CLEARED_ [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 79: Enter 50: Deposit Inquiry

    The terminal receives the response from the host. DEPOSIT INQUIRY RECEIVING… [? ] [? ] [? ] The terminal will print the last response. APPROVAL 0000000 [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 80: Enter 50: Update Host

    [? ] [? ] [? ] Please wait… UPDATING HOST RECEIVING… [? ] [? ] [? ] UPDATE COMPLETE Once the update is complete, press [CLEAR]. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 81: Enter 51: Print Last 10 Batches

    Key in [5][2] and press [ENTER]. FUNCTION [? ] [? ] [? ] If prompted, key in the password (the default is ENTER PASSWORD - [1][2][3][1][2][3]) and press [ENTER]. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 82: Enter 53: Second Receipt Copy Printout

    [? ] [? ] ENTER 98: Program Name And Revision Information To review the name and the last revision date of the program currently loaded into the LinkPoint terminal, please follow the procedure below. Display Message Operator Action Press [ENTER].

  • Page 83: Enter 99: Application Version And Download Information

    [? ] [? ] The terminal will display the name and last revision App Version date of the program currently loaded into the terminal. v 3.x 12/23/00 [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 84: Retail Standard Key Operations

    Standard retail credit and debit card, direct marketing and purchasing card program are supported. The LinkPoint READY message estimates the number of transactions that can be performed before the batch is full. For example, READY 30 indicates there is space to store approximately 30 more transactions in the current batch.
  • Page 85 Used to review or print information about captured transaction details and/or totals prior to batch close. [÷] (PRINT) REPRINT Prints a duplicate copy of a captured transaction. [CLOSE] Closes the terminal batch and initiates the deposit of funds. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 86: Sale

    Card number will appear, please confirm that the card XXXXXXXXXXXXXXXX number displayed matches the number printed on the credit card. If the numbers match, press [ENTER]. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 87 [CLEAR] to return to the READY message or press [ENTER] to print another receipt copy, if necessary. If a call center message appears, however, see the CALL CENTER display screen below. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 88 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 89 Press one of the keys from the list below: INDICATOR… [? ] [? ] [? ] (optional) [0] = to bypass CVV2 prompt; [1] = to enter CVV2 0=BYPASS CVV2 value; 1=CVV2 PRESENT [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 90 [? ] [? ] [ENTER] to skip this field. (optional) Key in the amount of the sale without the decimal and SALE AMOUNT $0.00 press [ENTER]. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 91 CALL VOICE CENTER obtain an authorization number to complete the XXXXXXXXXX [? ] [? ] [? ] transaction. (optional) Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 92 [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. *NOTE: Codes only appear on VISA transactions. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 93 CVV2 response code (if keyed) TOP COPY-MERCHANT *Please note that for a completed call center response, the transaction type heading will print SALE, but the transaction description will print TKTO (ticket only). © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 94 SALE, transaction description will print TKTO (ticket only). *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 95 (e.g., 0101 for January 2001) [? ] [? ] [? ] then press [ENTER]. ENTER CVV2 Press one of the keys from the list below: INDICATOR… [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 96 [? ] OP ID Key in the operator ID (up to four numeric characters) and press [ENTER] or simply press [? ] [? ] [? ] [ENTER] to skip this field. (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 97 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 98 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 99 No CVV2 Match CVV2 Value Not Processed Should Be On Card, But illegible To Merchant* Service Not Available* Blank No Data Provided In Processing Response *NOTE: Codes only appear on VISA transactions. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 100 AVS……………………….: ADDRESS MATCH response codes and AVS response description TOP COPY-MERCHANT *Please note that for a completed call center response, the transaction type heading will print SALE, transaction description will print TKTO (ticket only). © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 101 SALE, but the transaction description will print TKTO (ticket only). *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 102 OP ID Key in the operator ID (up to four numeric characters) and press [ENTER] or simply press [? ] [? ] [? ] [ENTER] to skip this field. (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 103 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 104 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 105 Press one of the keys from the list below: INDICATOR… [? ] [? ] [? ] (optional) [0] = to bypass CVV2 prompt; [1] = to enter CVV2 0=BYPASS CVV2 value; 1=CVV2 PRESENT [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 106 [? ] [? ] [? ] Key in the amount of the sale without the decimal CONFIRM AMOUNT again and press [ENTER]. $0.00 [? ] [? ] [? ] Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 107 XXXXXXXXXX [? ] [? ] [? ] transaction. (optional) Display Message Operator Action Alternates w/Display Below After receiving the authorization number from the voice authorization center, press [ENTER] when you © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 108 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 109 TID: XXXXXXXXXXXXXXXXXX ACI: X characteristic indicator (if keyed) TOP COPY-MERCHANT *Please note that for a completed call center response, the transaction type heading will print SALE, but the transaction description will print TKTO (ticket only). © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 110 SALE, but the transaction description will print TKTO (ticket only). *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 111: Atm/Debit Card Sale

    Key in the amount of the sale again without the decimal and press [ENTER]. $0.00 [? ] [? ] [? ] Key in the tax amount without the decimal, then press TAX AMOUNT? [ENTER]. $0.00 [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 112 When the transaction is approved, the printer prints a AUTH/TKT XXXXXX receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 113 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 114 (optional) CASH BACK AMOUNT? Key in the amount of cash to be given back to the cardholder and press [ENTER]. $0.00 [? ] [? ] [? ] (optional) Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 115 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 116 (MERCHANT AGREEMENT IF RETURN) –Custom message THANK YOU FOR SHOPPING HERE! COME AGAIN! –Date, day, and time of transaction –Response from host DATE: 01/03/00 TIME: 12:00P RESPONSE………………….…..: APPROVED XXXXXX M TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 117 DATE: 01/03/00 TIME: 12:00P –Response from host RESPONSE………………….…..: APPROVED XXXXXX M BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 118: Return

    [? ] (optional) Key in the operator ID (up to four numeric OP ID characters) and press [ENTER] or simply press [? ] [? ] [? ] [ENTER] to skip this field. (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 119 Press the key labeled [RETURN]. JAN-03-00_MON_12:00P [? ] [? ] [? ] ENTER PASSWORD - If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 120 Key in the customer code (up to 17 alphanumeric CUSTOMER CODE? characters) as provided by the purchasing agent and [? ] [? ] [? ] press [ENTER]. THIS IS A REQUIRED FIELD FOR (optional) PURCHASING CARDS. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 121 Tear the receipt copy along the serrated edge [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 122 I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF RETURN) –Custom message COME AGAIN! –Date and time of transaction DATE: 01/03/00 TIME: 12:05P –Response from host Response…………………….: ACCEPTED 003 TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 123 –Date and time of transaction DATE: 01/03/00 TIME: 12:05P –Response from host Response…………………….: ACCEPTED 003 BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 124: Authorization Only

    Card number will appear, please confirm that the card XXXXXXXXXXXXXXXX number displayed matches the number printed on the credit card. If the numbers match, press [ENTER]. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 125 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 126 If the numbers match, press [ENTER]. [? ] [? ] [? ] (optional) Press one of the keys from the list below: ENTER CVV2 INDICATOR… [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 127 [? ] [? ] [? ] (optional) SALE AMOUNT Key in the amount of the sale without the decimal and $0.00 press [ENTER]. [? ] [? ] [? ] Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 128 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 129 I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO –Cardholder agreement CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF RETURN) COME AGAIN! –Custom message DATE: 01/03/00 TIME: 12:00P –Date and time of transaction RESPONSE……………..: APPROVED XXXXXX –Response from host TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 130 –Date and time of transaction RESPONSE……………..: APPROVED XXXXXX –Response from host BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 131 [0] = to bypass CVV2 prompt; [1] = to enter CVV2 1=CVV2 PRESENT value; [? ] [? ] [? ] Alternates w/Display Below 2=CVV2 ILLEGIBLE [2] = if CVV2 value is illegible; [9] = if credit card has © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 132 [ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING CARDS. [? ] [? ] [? ] Display Message Operator Action Key in the invoice number (up to eight alphanumeric INVOICE NUMBER? characters) and press [ENTER] or simply press © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 133 Tear the receipt copy along the serrated edge [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 134 No CVV2 Match CVV2 Value Not Processed Should Be On Card, But illegible To Merchant* Service Not Available* Blank No Data Provided In Processing Response *NOTE: Codes only appear on VISA transactions. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 135 RESPONSE……………..: APPROVED XXXXXX XX –Response from host including the AVS……………………….: EXACT MATCH CVV2 response code (if keyed) and TID: XXXXXXXXXXXXXXXX ACI: V AVS response code, transaction ID, authorization characteristic indicator TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 136 TID: XXXXXXXXXXXXXXXX ACI: V AVS response code, transaction ID, authorization characteristic indicator BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 137: Ticket Only

    Card number will appear, please confirm that the card number displayed matches the number printed on the XXXXXXXXXXXXXXXX credit card. If the numbers match, press [ENTER]. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 138 Key in the customer code (up to 17 numeric characters) as provided by the purchasing agent and [? ] [? ] [? ] press [ENTER]. THIS IS A REQUIRED FIELD FOR (optional) PURCHASING CARDS. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 139 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 140 Choosing this option flags the transaction as a recurring payment only; it will not repeat the transaction automatically. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 141 Key in the customer code (up to 17 alphanumeric CUSTOMER CODE characters) as provided by the purchasing agent and [? ] [? ] [? ] press [ENTER]. THIS IS A REQUIRED FIELD FOR (optional) PURCHASING CARDS. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 142 Tear the receipt copy along the serrated edge [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 143 DATE: 01/03/00 TIME: 12:00P –Date and time of transaction RESPONSE……………..: APPROVED XXXXXX XX –Response from host including the AVS……………………….: EXACT MATCH CVV2 response code (if keyed) and AVS response code TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 144 AVS……………………….: EXACT MATCH CVV2 response code (if keyed) and AVS response code BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 145 Choosing this option flags the transaction as a recurring payment only; it will not repeat the transaction automatically. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 146 [? ] [? ] VISA PURCHASING CARDS. Key in order number (up to 25 alphanumeric ORDER NUMBER ______ characters) and press [ENTER]. [? ] [? ] [? ] Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 147 Tear the receipt copy along the serrated edge [? ] [? ] [? ] of the printer and either press [ENTER] to print the customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 148 RESPONSE……………..: APPROVED XXXXXX XX –Response from host including the AVS……………………….: EXACT MATCH CVV2 response code (if keyed) and TID: XXXXXXXXXXXXX ACI: X AVS response code, transaction ID, authorization characteristic indicator TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 149 TID: XXXXXXXXXXXXX ACI: X AVS response code, transaction ID, authorization characteristic indicator BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 150: Check

    If asked, enter the transit number and press [ENTER]. [? ] [? ] [? ] (optional) If asked, enter the account number and press ACCOUNT NUMBER [ENTER]. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 151 If asked, enter the cash-back amount for confirmation $0.00 and press [ENTER]. [? ] [? ] [? ] (optional) PRODUCT CODE If asked, enter the product code and press [ENTER]. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 152 If asked, enter the name and press [ENTER]. [? ] [? ] [? ] (optional) HOME PHONE NUMBER If asked, enter the home phone number and press [ENTER]. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 153 If asked, enter the initials and press [ENTER]. [? ] [? ] [? ] (optional) CLERK ID If asked, enter the clerk ID and press [ENTER]. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 154 [? ] When the transaction is approved, a new receipt will Keep check 4 deposit APPROVED XXXX print. Press [CLEAR] to return to the idle prompt. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 155 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Customer city, state, ZIP line <Check Writer’s City, State, ZIP> Questions? Call XXXXXXXXXXXX TeleCheck information phone number MERCHANT COPY Receipt copy © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 156: Telecheck Eca Sale

    If asked, enter the transit number and press [ENTER]. ROUTE # [? ] [? ] [? ] (optional) ACCOUNT # If asked, enter the account number and press [ENTER]. [? ] [? ] [? ] (optional) Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 157 SOCIAL SECURITY # If asked, enter the Social Security number and press [ENTER]. [? ] [? ] [? ] (optional) Display Message Operator Action D.O.B. If asked, enter the D.O.B. mmddyy and press [ENTER]. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 158 [? ] [? ] [? ] When the transaction is approved, a new receipt will ECA Sale print. Press [CLEAR] to return to the idle prompt. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 159 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Customer city, state, ZIP line <Check Writer’s City, State, ZIP> Questions? Call XXXXXXXXXXXX TeleCheck information phone number MERCHANT COPY Receipt copy © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 160: Eca Change

    [? ] Press the right [? ] key to select another transaction. Key in the new amount of the check and press NEW AMOUNT $X.XX [ENTER]. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 161 [? ] [? ] [? ] When the transaction is approved, a new receipt will ECA Change print. Press [CLEAR] to return to the idle prompt. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 162 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Customer city, state, ZIP line <Check Writer’s City, State, ZIP> Questions? Call XXXXXXXXX TeleCheck information phone number MERCHANT COPY Receipt copy © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 163: Eca Void

    Press the left [? ] key if the transaction amount Telecheck ECA displayed on the previous screen has to be voided. Continue/Sel.Other [? ] [? ] [? ] Press the right [? ] key to select another transaction. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 164 RETAIL STANDARD KEY OPERATIONS Display Message Operator Action ECA Void When the transaction is approved, a new receipt will print. Press [CLEAR] to return to the idle prompt. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 165 Check customer phone number CHECK # Check number TRACE ID XXXXXXXXXXXXXXXXX Trace ID APPROVAL CODE XXXX Check approval code Blank line Questions? Call XXXXXXXXXX TeleCheck information phone number MERCHANT COPY Receipt copy © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 166: Eca Review

    Displays the selected transaction. Press [ENTER] to scroll forward in the batch or [BACK SPACE] to scroll Amount: $n.nn [? ] [? ] [? ] backward in the batch. Press [CLEAR] to return to the idle prompt. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 167: Eca Report

    [? ] [? ] Press the center [? ] key. TELECHECK ECA Close/Report/Other [? ] [? ] [? ] Please wait for the report to print. Printing [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 168 Blank line ------------------------------------------------------------ TOTAL ECA TRANSACTIONS Total number of check transactions in batch SETTLEMENT AMOUNT: $X.XX Total batch amount =================================== REPORT PRINTED DATE: XX/XX/XX TIME: XX:XX Date and time report was printed © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 169: Eca Close

    Please wait for the batch report to print. Printing [? ] [? ] [? ] Key in the settlement amount printed on the batch SETTLEMENT AMOUNT report and press [ENTER]. $X.XX [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 170 DIALING [? ] [? ] [? ] ECA Close Done Please wait for the close receipt to print. Press [CLEAR] to return to the idle prompt. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 171 Batch number information DATE: XX/XX/XX TIME: XX:XX Date and time current batch was opened Blank line SETTLED: X.XX Blank line REPORT PRINTED DATE: XX/XX/XX TIME: XX:XX Date and time report was printed © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 172: Eca Clear Batch

    Press the left [? ] key. Telecheck ECA Func/ /Other [? ] [? ] [? ] Press [1] [0] [3] and then press [ENTER] to delete ECA FUNCTION batch file. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 173 [? ] [? ] Press the left [? ] key to delete the batch or the right Are you sure? [? ] key to exit the function. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 174: Void

    Press [ENTER] to confirm the void. ENTER TO CONFIRM! [? ] [? ] [? ] Please wait for the merchant copy of the receipt to Item #001 UPDATED! print. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 175 Tear the receipt copy along the serrated edge of the PRINT CUST COPY printer and either press [ENTER] to print the TEAR NOW, PRESS ENTER [? ] [? ] [? ] customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 176 (MERCHANT AGREEMENT IF RETURN) COME AGAIN! –Custom message DATE: 01/03/00 TIME: 12:00P –Date and time of transaction RESPONSE......: APPROVED XXXXXX M –Response from host including the CVV2 response code (if keyed) TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 177: Review

    The review function includes a variety of options: item review, totals review for card and operator ID totals (when applicable), item detail report and totals reports for card and operator ID totals (when applicable). Reports can be displayed on the LinkPoint display panel or, if a printer is available, printed.
  • Page 178 As you are viewing the transaction, you may find fields with values that exceed the 20 character display. If this occurs you can use the [*] key to scroll left and [#] key to scroll right. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 179 [? ] [? ] Select card type: ENTER CARD TYPE 1=VISA 2=VISA Purchasing Card 3=MasterCard 4=MasterCard Purchasing Card 5=AMEX 6=Discover [? ] [? ] [? ] 7=Diners Club/Carte Blanche 8=JCB 9=FDC 10=Debit © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 180 [? ] key to see the next card type. MASTERCARD $ 0.00 The terminal displays the grand total for all cards (batch total). Press [CLEAR] to return to the READY PREV NEXT [? ] [? ] [? ] message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 181 Key in the individual operator’s ID number (up to four OP ID numeric characters) and press [ENTER] or press [? ] [? ] [? ] [ENTER] to view the total for all operator IDs. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 182 After reviewing the operator PREV ID NEXT ID [? ] [? ] [? ] totals, press the right [? ] key to select the next ID. Press [CLEAR] to return to the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 183 [? ] [? ] After printing stops, users can choose to print another Print Line Item report or simply press [CLEAR] to return to the READY [? ] [? ] [? ] message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 184 ---------- ---------- SALE 0-4569 15.00 –Card type, item number, trans. type, VISA TKTO 4-6555 25.00 truncated card number and trans. total AMEX 003 RTRN 3-5887 - 30.00 GRAND TOTAL 10.00 –Batch total © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 185 [? ] [? ] After printing stops, users can choose to print another Print Sum Totals report or simply press [CLEAR] to return to the READY [? ] [? ] [? ] message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 186 VISA TOTALS =========== $ 15.00 account number, card total SALE 5-6969 9.00 MC TOTALS ============ $ 9.00 AMEX 003 RTRN 3-5887 3.00 AMEX TOTALS =========== $ -3.00 GRAND TOTAL 21.00 –Batch total © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 187 OP ID report or press [CLEAR] to return to the READY 0002 [? ] [? ] [? ] message. The finished summary report for a single operator’s total will look like this: © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 188 ------ ------------ –Item number, account number, trans. type, tip and total amounts DEBIT TOTAL 0.00 0.00 –Debit card total $ 0.00 TIPS RECEIVED BY OPERATOR 2 –Tip total X______________________________________________ –Operator signature line © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 189: Reprint

    If prompted, key in the password (the default is ENTER PASSWORD - [1][2][3][1][2][3]) and press [ENTER]. [? ] [? ] [? ] (This prompt is optional.) (optional) A duplicate merchant copy of the receipt will look like this: © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 190 –Date, day, and time of transaction –Response from host terminal, DATE: 01/03/00 TIME: 12:00P authorization number, AVS, CVV2 RESPONSE......: APPROVED XXXXXX XX response codes and AVS response AVS........: ADDRESS MATCH description TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 191: Close Batch

    [? ] [? ] Press the left [? ] key to print a report or the right [? ] PRINT REPORT? key to skip this step. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 192 Please wait — the terminal is communicating with the several messages host computer. CLOSE 000000.00 After printing stops, press [CLEAR] to return to the READY message. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 193 –Terminal ID DATE 01/04/99 TIME 11:00P –Date and time of close # ITEMS: XXX –Total number of items in batch RESP: CLOSE 00000.00 –Response from host, total dollar amount of transactions in batch © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 194: Retail Tip Transactions

    Card number will appear, please confirm that the card XXXXXXXXXXXXXXXX number displayed matches the number printed on the credit card. If the numbers match, press [ENTER]. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 195 Key in the guest check number and press [ENTER]. (This is an optional prompt.) [? ] [? ] [? ] (optional) PLEASE WAIT… Please wait, the terminal is communicating with the host computer. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 196 If an authorization number is not issued, [? ] [? ] [? ] press [CLEAR] to return to the idle prompt. You may (optional) then request another card or a different form of payment. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 197 Key in the four-digit expiration date using two digits EXPIRY DATE? (MMYY) each for month and year (e.g., 0901 for September MM/YY 2001) then, press [ENTER]. [? ] [? ] [? ] Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 198 Key in the operator ID (up to four numeric characters) and press [ENTER] or simply press [? ] [? ] [? ] [ENTER] to skip this field. (optional) (This is an optional prompt.) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 199 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 200 No CVV2 Match CVV2 Value Not Processed Should Be On Card, But illegible To Merchant* Service Not Available* Blank No Data Provided In Processing Response *NOTE: Codes only appear on VISA transactions. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 201 (MERCHANT AGREEMENT IF RETURN) COME AGAIN! –Custom message DATE: 01/03/00 TIME: 12:00P –Date and time of transaction RESPONSE......: APPROVED XXXXXX M –Response from host including the CVV2 response code (if keyed) TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 202 RESPONSE......: APPROVED XXXXXX M –Response from host including the CVV2 response code (if keyed) BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 203: Adding Retail Tips (Required To Close Batch)

    Key in the tax amount and press [ENTER]. $0.00 [? ] [? ] [? ] Key in the tip amount and press [ENTER]. TIP AMOUNT $0.00 [? ] [? ] [? ] Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 204 ITEM ACCT# TRAN TOTAL –Category headings -------- ---------- -------- ------ ------------ 4-7123 SALE 5.00 75.00 –Item number, account number, trans. type, tip and total amounts CARD TOTAL 5.00 75.00 –Credit card total © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 205: Return

    Card number will appear, please confirm that the card number displayed matches the number printed on the XXXXXXXXXXXXXXXX credit card. If the numbers match, press [ENTER]. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 206 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 207 [? ] [? ] [ENTER] to skip this field. (optional) RETURN AMOUNT? Key in the amount of the return without the decimal, $0.00 then press [ENTER]. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 208 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 209 ACCORDING TO CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF RETURN) COME AGAIN! –Custom message Date: 01/03/00 Day: MON Time: 12:05P –Date, day, and time of transaction Response: ACCEPTED 003 –Response from host TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 210 –Date, day, and time of transaction Response: ACCEPTED 003 –Response from host BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 211: Authorization Only

    Card number will appear, please confirm that the card XXXXXXXXXXXXXXXX number displayed matches the number printed on the [? ] [? ] [? ] credit card. If the numbers match, press [ENTER]. (optional) Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 212 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 213 If you chose [1], key in the CVV2 number on the ENTER CVV2 VALUE back of the credit card and press [ENTER]. [? ] [? ] [? ] Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 214 No CVV2 Match CVV2 Value Not Processed Should Be On Card, But illegible To Merchant* Service Not Available* Blank No Data Provided In Processing Response *NOTE: Codes only appear on VISA transactions. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 215 –Cardholder agreement CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF RETURN) COME AGAIN! –Custom message Date: 01/03/00 Day: MON Time: 12:00P –Date, day, and time of transaction Response: APPROVED XXXXXX –Response from host TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 216 –Date, day, and time of transaction Response: APPROVED XXXXXX –Response from host BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 217: Ticket Only (Offline)

    ENTER ACCOUNT # [? ] [? ] [? ] Key in the last four digits of the account number ENTER LAST 4 DIGITS and press [ENTER]. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 218 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 219 Key in the operator ID (up to four numeric OP ID characters) and press [ENTER] or simply press [? ] [? ] [? ] [ENTER] to skip this field. (optional) (This is an optional prompt.) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 220 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 221 CARD ISSUER AGREEMENT –Cardholder agreement (MERCHANT AGREEMENT IF RETURN) COME AGAIN! –Custom message Date: 01/03/00 Day: MON Time: 11:00A –Date, day, and time of transaction Response: ACCEPTED XXX –Response from host TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 222 Response: ACCEPTED XXX –Date, day, and time of transaction –Response from host BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 223: Review

    The review function includes a variety of options: item review, totals review for card and operator ID totals (when applicable), item detail report and totals reports for card and operator ID totals (when applicable). Reports can be displayed on the LinkPoint display panel or, if a printer is available, printed.
  • Page 224 (i.e., [? ] [? ] [? ] transaction type, total, card type, card number, entry method, approval code, tip amount, transaction date and time, server ID, invoice number and item number). © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 225 [? ] 4=MasterCard Purchasing Card 5=AMEX 6=Discover 7=Diners Club/Cart Blanche 8=JCB 9=FDC 10=Debit and press [ENTER]. The terminal displays the totals for the selected card. MASTERCARD 10.00 [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 226 NEXT operator ID. Press the right [? ] key to select the next [? ] [? ] [? ] ID or press the left [? ] key to select the previous ID. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 227 [? ] [? ] [? ] After printing stops, users can choose to print another report or simply press [CLEAR] to return to PRINTING... [? ] [? ] [? ] the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 228 –Account number, expiration date Date: 01/03/00 Time: 12:30P –Operator ID, invoice number RESP: APPROVED XXXXXX –Date transaction, time AMOUNT CASH FEE TOTAL transaction 15.00 1.00 20.00 9.99 45.99 –Approval code/response –Amounts END OF BATCH © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 229 Please wait for the report to print. After printing stops, users can choose to print another report or PRINTING... [? ] [? ] [? ] simply press [CLEAR] to return to the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 230 FDC 002 SALE 0-4444 15.00 FDC 001 SALE 0-6351 50.00 FDC TOTALS====== 65.00 DBIT 005 SALE 5-0244 15.00 DBIT TOTALS====== 65.00 –Grand total for credit card and GRAND TOTAL 157.00 debit card transactions © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 231 After printing stops, users can choose to print another report or press [CLEAR] to return to the PRINTING... [? ] [? ] [? ] READY message. The finished summary report for a single operator’s total will look like this: © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 232 0002 5-2514 SALE 10.00 100.00 transaction and operator total OPER 1 TOTAL= 12.00 150.00 0003 3-5014 SALE 5.00 75.00 OPER 2 TOTAL= 5.00 75.00 END OF OPIDS © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 233: Close Batch

    [? ] [? ] Press the left [? ] key to print a report or the right PRINT REPORT? [? ] key to skip this step. [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 234 –Terminal ID DATE 01/03/00 TIME 11:00P –Date and time of close # ITEMS: XXX –Total number of items in batch RESP: CLOSE 00000.00 –Response from host, total dollar amount of transactions in batch © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 235: Restaurant Standard Key Operations

    These transactions include dine in, take out, bar tab, ATM/debit, sale (optional), return, authorization only, ticket only, void, review, close batch and reprint. The LinkPoint READY message estimates the number of transactions that can be performed before the batch is full. For example, READY 30 indicates there is space to store 30 more transactions in the current batch.
  • Page 236 Prints a duplicate copy of a captured transaction. [÷] [ADJUST] [+] [+] Adjusts tips and finalizes bar tabs; after which pre-authorizations obtained via the [SALE] key become captured items for deposit to the host. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 237: Restaurant Transactions

    [? ] Key in the server ID (up to four numeric ENTER SERVER ID characters) and press [ENTER] or simply press [? ] [? ] [? ] [ENTER] to skip this field. (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 238 CALL VOICE CENTER and you must call the displayed phone number to obtain an authorization number to complete the XXXXXXXXXX [? ] [? ] [? ] transaction. (optional) Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 239 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 240 Enter the tab amount without the decimal and press TAB PRE-AUTH AMOUNT $0.00 [ENTER]; be sure to estimate the authorization [? ] [? ] [? ] amount according to the bar or restaurant policy. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 241 Note: After the receipt prints and the customer is ready to close the tab, the bartender/server completes the food/bev/tax line and the customer completes the tip and total lines and signs the receipt. The bartender/server then ‘closes’ the tab. See page 252 in this manual. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 242 [ENTER] to skip this field. (optional) (This is an optional prompt.) Key in the amount of the sale without the decimal and FOOD/BEV/TAX AMT? $0.00 press [ENTER]. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 243 [ENTER] to print the customer receipt copy or [CLEAR] to exit the function. Call Center Procedures Display Message Operator Action CALL CENTER See the messages below: [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 244 Tear the receipt copy along the serrated edge [? ] [? ] [? ] of the printer and either press [ENTER] to print the (optional) customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 245 (e.g., 0901 for September, [? ] [? ] [? ] 2001), then press [ENTER]. ENTER CVV2 Press one of the keys from the list below: INDICATOR… [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 246 Key in the amount of the sale without the decimal CONFIRM AMOUNT again, then press [ENTER]. $0.00 [? ] [? ] [? ] (optional Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 247 After receiving the authorization number from the voice authorization center, press [ENTER] when you are ready to complete the transaction. CALL VOICE CENTER Press ENTER to cont [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 248 No CVV2 Match CVV2 Value Not Processed Should Be On Card, But illegible To Merchant* Service Not Available* Blank No Data Provided In Processing Response *NOTE: Codes only appear on VISA transactions. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 249 CVV2 response code (if keyed) TOP COPY-MERCHANT *Please note that for a completed call center response, the transaction type heading will print SALE, but the transaction description will print TKTO (ticket only). © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 250 SALE, but the transaction description will print TKTO (ticket only). *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 251 I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO –Cardholder agreement CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF RETURN) COME AGAIN! –Custom message DATE: 01/03/00 TIME: 12:00P –Date, day, and time of transaction RESPONSE......: APPROVED XXXXXX –Response from host TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 252 –Date, day, and time of transaction RESPONSE......: APPROVED XXXXXX –Response from host BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 253 DATE: 01/03/00 TIME: 12:00P –Response from host Response......: APPROVED XXXXXX *Please note that for a completed call TOP COPY-MERCHANT center response, the transaction type heading will print SALE, transaction description will print TKTO (ticket only). © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 254 SALE, transaction description will print TKTO (ticket only). *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 255: Adding Tips (Required To Close Batch)

    [? ] [? ] [? ] (optional) If you pressed the right [? ] key, enter the transaction ENTER ITEM # item number and press [ENTER]. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 256 If all the tips have been added, the terminal will display either prompt ENTER SERVER ID or ENTER [? ] [? ] [? ] ITEM # for further editing. Press [CLEAR] to return to the READY prompt. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 257 ITEM ACCT # TRAN TOTAL –Server ID, truncated card number, ------- ----------- -------- ------ ---------- trans. type, tip amount and total 4-1234 SALE 5.00 25.00 CARD TOTAL 5.00 25.00 –Total tip amount for server © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 258: Closing Bar Tab (Required To Close Batch)

    002 AUTH: $0.00 [? ] key to void the tab and press the right [? ] key to EDIT VOID NEXT [? ] [? ] [? ] advance to the next tab. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 259 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 260 I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT –Cardholder agreement (MERCHANT AGREEMENT IF RETURN) COME AGAIN! –Custom message DATE: 01/03/00 TIME: 11:30P –Date, day and time of transaction Response......: ACCEPTED XXX –Response from host TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 261: Adjust Amount (For New Total)

    Press the left [? ] key to edit the transaction amount, EDIT VOID NEXT the middle [? ] key to void the transaction or the [? ] [? ] [? ] right [? ] key to proceed to the next transaction. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 262 Tear the receipt copy along the serrated edge [? ] [? ] [? ] of the printer and either press [ENTER] to print the customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 263 I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF RETURN) –Custom message COME AGAIN! –Date, day, and time of transaction DATE: 01/03/00 TIME: 12:00P –Response from host Response......: AUTH/TKT XXXXXX TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 264: Atm / Debit Card Sale

    [ENTER]. $0.00 [? ] [? ] [? ] Key in the amount of the sale without the decimal CONFIRM AMOUNT $0.00 again, then press [ENTER]. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 265 Completing the instructions on the PIN pad, the PUSH ENTER customer should press [ENTER]. Key in the guest check number and press [ENTER]. INVOICE NUMBER? [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 266 [? ] to continue processing. If the correct one digit number does not appear, press either the left or right [? ] until the correct one digit number does appear. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 267 [? ] PINpad 201/2000 Display Cardholder Instructions SWIPE CARD Customer swipes card through the card reader of the PIN pad device. PROCESSING No action necessary as these display messages flash. PIN PAD © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 268 Tear the receipt copy along the serrated edge [? ] [? ] [? ] of the printer and either press [ENTER] to print the customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 269 I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO –Cardholder agreement CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF RETURN) COME AGAIN! –Custom message DATE: 01/03/00 TIME: 12:00P –Date, day, and time of transaction Response......: APPROVAL XXXXXX –Response from host TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 270 –Date, day, and time of transaction Response......: APPROVAL XXXXXX –Response from host BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 271: Return

    [ENTER] to skip this field. (optional) Key in the amount of the return without the decimal, RETURN AMOUNT then press [ENTER]. $0.00 [? ] [? ] [? ] Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 272 [? ] to continue processing. If the correct one digit number does not appear, press either the left or right [? ] until the correct one digit number does appear. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 273 Tear the receipt copy along the serrated edge [? ] [? ] [? ] of the printer and either press [ENTER] to print the customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 274 –Cardholder agreement ACCORDING TO CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF RETURN) –Custom message COME AGAIN! –Date and time of transaction DATE: 01/03/00 TIME: 12:05P –Response from host Response......: ACCEPTED 003 TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 275 –Date and time of transaction Response......: ACCEPTED 003 –Response from host BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 276: Authorization Only

    [? ] [? ] [? ] FOOD/BEV AMT Key in the amount to be authorized without the decimal, then press [ENTER]. $0.00 [? ] [? ] [? ] Display Message Operator Action © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 277 No CVV2 Match CVV2 Value Not Processed Should Be On Card, But illegible To Merchant* Service Not Available* Blank No Data Provided In Processing Response *NOTE: Codes only appear on VISA transactions. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 278 Press one of the keys from the list below: ENTER CVV2 INDICATOR… [? ] [? ] [? ] [0] = to bypass CVV2 prompt; [1] = to enter CVV2 0=BYPASS CVV2 1=CVV2 PRESENT value; [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 279 NOTE: Please follow the procedure on page 249 to add the tip later. Key in the guest check number and press [ENTER]. INVOICE NUMBER? (This is an optional prompt.) [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 280 No CVV2 Match CVV2 Value Not Processed Should Be On Card, But illegible To Merchant* Service Not Available* Blank No Data Provided In Processing Response *NOTE: Codes only appear on VISA transactions. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 281 (MERCHANT AGREEMENT IF RETURN) COME AGAIN! –Custom message DATE: 01/03/00 TIME: 12:00P –Date and time of transaction Response......: APPROVED XXXXXX P –Response from host including the CVV2 response code (if keyed) TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 282 Response......: APPROVED XXXXXX P –Response from host including the CVV2 response code (if keyed) BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 283: Ticket Only (Offline)

    [? ] [? ] [? ] Key in the last four digits of the account number and VISA TICKET ONLY press [ENTER]. ENTER LAST 4 DIGITS [? ] [? ] [? ] (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 284 [ENTER]. When the transaction is accepted, the printer (if ACCEPTED XXX available) prints a receipt of the transaction. Press [? ] [? ] [? ] [CLEAR] to return to the idle prompt. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 285 Key in the four-digit expiration date using two digits VISA TICKET ONLY each for month and year (e.g., 0901 for September, EXPIRY DATE? (MMYY) [? ] [? ] [? ] 2001), then press [ENTER]. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 286 [? ] [? ] (optional) AUTH CODE Key in approval code previously obtained via voice authorization or through an auth only transaction ______ [? ] [? ] [? ] and press [ENTER]. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 287 Tear the receipt copy along the serrated edge TEAR NOW, PRESS ENTER [? ] [? ] [? ] of the printer and either press [ENTER] to print the customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 288 I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO –Cardholder agreement CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF RETURN) COME AGAIN! –Custom message DATE: 01/03/00 TIME: 11:00 –Date, day, and time of transaction Response......: ACCEPTED XXX –Response from host TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 289 Response......: ACCEPTED XXX –Date, day, and time of transaction –Response from host BOTTOM COPY-CUSTOMER *NOTE: If the masking parameters are not activated, both merchant and customer copies of the receipt will look identical. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 290: Void

    Void Item 003 Press ENTER TO CONFIRM! [? ] [? ] [? ] ITEM #003 UPDATED! Please wait for the merchant copy of the receipt to print. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 291 PRINT CUST COPY of the printer and either press [ENTER] to print the TEAR NOW, PRESS ENTER [? ] [? ] [? ] customer receipt copy or [CLEAR] to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 292 I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO –Cardholder agreement CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF RETURN) COME AGAIN! –Custom message DATE: 01/03/00 TIME: 12:00P –Date, day, and time of transaction Response......: APPROVED XXXXXX –Response from host TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 293: Reprint

    [? ] [? ] (optional) If prompted, key in the password (the default is ENTER PASSWORD - [1][2][3][1][2][3]) and press [ENTER]. [? ] [? ] [? ] (This prompt is optional.) (optional) © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 294 I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF RETURN) –Custom message COME AGAIN! –Date, day, and time of transaction DATE: 01/03/00 TIME: 12:00P –Response from host Response......: APPROVED XXXXXX TOP COPY-MERCHANT © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 295: Review

    The review function includes a variety of options: item review, totals review for card and server ID totals (when applicable), item detail report and totals reports for card and server ID totals (when applicable). Reports can be displayed on the LinkPoint display panel or, if a printer is available, printed.
  • Page 296 (i.e., transaction <--- ---> [? ] [? ] [? ] type, total, card type, card number, entry method, approval code, tip amount, transaction date and time, server ID, invoice number and item number). © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 297 To view the total batch amount, please use the procedure on page 293. The terminal displays the totals for the selected card. MASTERCARD $ 10.00 [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 298 ID. Press the right [? ] key to select the next PREV NEXT [? ] [? ] [? ] ID or press the left [? ] key to select the previous ID. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 299 [CLEAR] to return to the READY prompt. The total dollar amount of the debit card transactions DEBIT TTL $0.00 in the batch is displayed. Press [CLEAR] to return to [? ] [? ] [? ] the READY prompt. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 300 Press the left [? ] key to select ITEM. Please wait SORT BY ITEM CARD OPERID for the report to print; when the printing stops, press [? ] [? ] [? ] [CLEAR] to return to the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 301 -------- ------- -------- ---------- ---------- SALE 0-4569 10.00 –Card type, item number, trans. type, VISA TKTO 4-6555 20.00 truncated card number and trans. total AMEX 003 RTRN 3-5887 3.00 GRAND TOTAL 27.00 –Batch total © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 302 Press the left [? ] key to select CARD. Please wait SORT BY ITEM CARD OPERID for the report to print; when the printing stops, press [? ] [? ] [? ] [CLEAR] to return to the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 303 ---------- ---------- VISA TKTO 4-6555 2.00 –Card type, item number, trans. type, AMEX 003 RTRN 3-5887 - 3.00 truncated card number and trans. total SALE 0-4569 1.00 GRAND TOTAL 6.00 –Batch total © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 304 Press the left [? ] key to select OPERID. Please wait SORT BY ITEM CARD OPERID for the report to print; when the printing stops, press [? ] [? ] [? ] [CLEAR] to return to the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 305 SERVER 1 TOTAL = 10.00 100.00 3-7411 SALE 5.00 50.00 5-8710 AUTH 0.00 20.00 SERVER 2 TOTAL = 5.00 70.00 GRAND TOTAL 170.00 –Batch total © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 306 Press the left [? ] key to select ITEM. Please wait SORT BY ITEM CARD OPERID for the report to print; when the printing stops, press [? ] [? ] [? ] [CLEAR] to return to the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 307 2.50 Item: 003 AMEX SALE / KEYED Acct: XXXXXXXXXXXXXX EXP: 1202 SERVER ID ......: XXXX Date: 01/03/00 Time: 12:05 RESP: ACCEPTED XXX AMOUNT TOTAL 5.00 1.50 6.50 GRAND TOTAL 10.25 –Batch total © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 308 Press the left [? ] key to select CARD. Please wait SORT BY ITEM CARD OPERID for the report to print; when the printing stops, press [? ] [? ] [? ] [CLEAR] to return to the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 309 3.75 Item: 003 AMEX SALE / KEYED Acct: XXXXXXXXXXXXXX EXP: 1202 SERVER ID ......: XXXX Date: 01/03/00 Time: 12:05 RESP: ACCEPTED XXX AMOUNT TOTAL 5.00 1.50 6.50 –Batch total GRAND TOTAL 11.50 © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 310 Press the left [? ] key to select OPERID. Please wait SORT BY ITEM CARD OPERID for the report to print; when the printing stops, press [? ] [? ] [? ] [CLEAR] to return to the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 311 AMOUNT TOTAL operator ID, trans. date and time, trans. 7.00 2.00 9.00 response and approval code –Base amount, tip amount and trans. total GRAND TOTAL 18.50 –Batch total © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 312 After printing stops, users CARD TIPS TABS [? ] [? ] [? ] can choose to print another report or simply press [CLEAR] to return to the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 313 VISA TOTALS =========== $ 2.50 account number, card total SALE 5-6969 9.00 MC TOTALS ============ $ 9.00 AMEX 003 RTRN 3-5887 -3.00 AMEX TOTALS =========== $ -3.00 GRAND TOTAL 8.50 –Batch total © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 314 [? ] key to print a list of tip totals and transaction dollar amounts. Please wait for the report to print. After printing stops, users can choose to print another report or simply press [CLEAR] to return to the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 315 Key in the appropriate server ID number and ENTER OPER ID press [ENTER]. After printing stops, users can [? ] [? ] [? ] choose to print another report or simply press [CLEAR] to return to the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 316 10.00 200.00 –Item number, account number, trans. SERVER 1 TOTAL = 10.00 200.00 type, tip and total amounts 3-7411 SALE 5.00 50.00 5-8710 AUTH 0.00 20.00 SERVER 2 TOTAL = 5.00 70.00 © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 317 ------ ------------ –Item number, account number, trans. type, tip and total amounts DEBIT TOTAL 0.00 0.00 –Debit card total $ 20.00 TIPS RECEIVED BY SERVER 2 –Tip total X______________________________________________ –Operator signature line © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 318 SERVER ID TRANS TOTAL –Category headings ---------------- ----------- ------- -------------- 5.00 10.00 –Server ID, number of trans., tip and 2.00 20.00 amount totals 9.00 50.00 TOTALS: 16.00 80.00 –Trans., tip and amount totals © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 319 ID’s. Please wait for the report to print. After printing stops, users can choose to print another report or simply press [CLEAR] to return to the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 320 Key in the appropriate server ID number and press [ENTER]. After printing stops, users can [? ] [? ] [? ] choose to print another report or simply press [CLEAR] to return to the READY message. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 321 Acct: XXXXXXXXXXXXXX EXP DATE: 0207 credit card number, expiration date (if RESP: APPROVED XXXXXX AMT: $ 20.00 card was swiped, month and year are reversed), operator ID, response, approval code transaction amount END OF TABS © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 322: Close Batch

    Depending on setup, this prompt may or may not 0.00 [? ] [? ] [? ] appear. (optional) Terminal displays Please wait while the terminal communicates with the several messages host computer. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 323 RESTAURANT TRANSACTIONS Display Message Operator Action After printing stops, press [CLEAR] to return to the CLOSE 000000.00 READY message. [? ] [? ] [? ] © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 324 TIME 11:00P –Date and time of close MERCH ID: XXXXXXXXXXXXXX –Merchant ID ITEMS: XXX –Total number of items in batch RESP: CLOSE 00000.00 –Response from host, total dollar amount of transactions in batch © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 325: Appendix A-Prompts, Error Messages And Troubleshooting

    This message prompts after YES is selected at the CASH BACK? prompt. CLEAR TO RESUME This is the main menu display in the boot mode. Press the [CLEAR] key to exit the function. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 326 EXPIRED CARD The expiration date sent with the authorization request indicates that the card has expired. If the card is not expired, the terminal may be programmed with the incorrect date. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 327 INVALID TERM ID The terminal has been programmed incorrectly. INVALID TRAN TYPE The terminal may not be programmed to accept this transaction (i.e., terminal may not be setup to accept this card type). © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 328 An ATM/debit sale cannot be performed without a PIN pad. NO PHONE NUMBER The message displays when the primary host and/or the secondary host phone number(s) were not downloaded into the terminal. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 329 Confirm that the terminal is connected to the phone line properly. WAITING FOR PIN Prompts on the PIN pad while it waits for the customer to enter his/her PIN number. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 330: Appendix B-Additional Troubleshooting Guidelines

    This appendix identifies some additional problems that may be encountered and the actions necessary to correct them. DISPLAY PANEL If the LinkPoint displays incorrect information, such as an unreadable message or nothing at all, it may have a MALFUNCTION power problem or be a defective terminal. The terminal application may not have been properly loaded.

  • Page 331: Glossary

    Cash Back Minimum Downloaded feature to establish the minimum amount of cash back allowed by the merchant. Close (host response) The batch was successfully closed and the transactions sent to the host computer. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 332 Invalid (host response) One or more credit card numbers sent to the host computer were invalid. The terminal forced closure, the batch was successfully closed, and the information sent to the host computer. Keypad The key panel used for entering data and performing operations. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 333 Terminal A device used to perform transactions. The transactions are processed by the terminal itself or by a host computer. These devices have a display panel, keypad, card reader and are used to enter transaction information. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 334 12 Hour Clock Downloaded feature that allows the display of time in 12 or 24 hour format. Void A monetary transaction used to eliminate a prior “current batch” sale. A receipt is generated to be included with that day’s drafts and tickets. © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

  • Page 335: Index

    RS232 Port Setup..........20 EXPIRY DATE? (MMYY)........321 Calculator..............65 File................. 326 CALL CENTER............319 Force (Host Response)........326 CALL HELP DESK TO VERIFY CLOSE..... 319 Fraud Control............326 Card Reader ...........12, 65, 325 © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 336 Item..........171, 217, 289 MUST FIRST RECV AUTH ........322 Operator Totals ......175, 220, 292 MUST PERFORM FULL DOWNLOAD....322 Total Review .......... 173, 293 NO CARRIER ............322 Sale NO DIAL TONE............. 322 © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...
  • Page 337 Telephone Line Cord ......... 328 Void..........168, 230, 284, 328 Terminal ............... 328 Definition ............79 Terminal Diagnostics ...........24 Cardreader Test..........29 Clock Test ............25 Dialer Test............26 WAITING FOR PIN ..........323 Display Test............24 Keyboard Test...........25 © 2002 LinkPoint® International, Inc. L3FRR31 Reference Manual...

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