1. Manuals
  2. Brands
  3. LinkPoint Manuals
  4. Card Reader
  5. 3000
  6. Reference manual

LinkPoint 3000 Reference Manual

Retail/avs/purchasing card
Hide thumbs Also See for 3000:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Installation Manual, Manual
LinkPoint
3000
®
REFERENCE MANUAL
RETAIL/AVS/PURCHASING CARD
APPLICATION ID L3FRET1
L3FRET1
Version 1.0 0899

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 3000 and is the answer not in the manual?

Questions and answers

Related Manuals for LinkPoint 3000

Summary of Contents for LinkPoint 3000

  • Page 1 LinkPoint 3000 ® REFERENCE MANUAL RETAIL/AVS/PURCHASING CARD APPLICATION ID L3FRET1 L3FRET1 Version 1.0 0899...
  • Page 2 LinkPoint 3000, PrintPoint 1000, PrintPoint 3000 , and LoadPoint are service marks (SM) of LinkPoint International, Inc. Printer 250, Printer 900, PrintPak 350, PINpads 101, 1000, 201, 2000, and Zontalk 2000 are trademarks of VeriFone, Inc.

  • Page 3: Table Of Contents

    Telecheck Check Service Prompt Options ..................40 Equifax Check Service Information ....................41 Rocky Mountain Retail Services (RMRS)..................41 SprintNet.............................. 41 Split Dial Authorization Option for American Express and Discover Cards ......42     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 4 VOID..............................95 REVIEW ............................... 97 REPRINT ............................106 CLOSE BATCH ..........................108 APPENDIX A—PROMPTS AND TROUBLE SHOOTING ............109 APPENDIX B—ADDITIONAL TROUBLESHOOTING GUIDELINES ........114 GLOSSARY.............................. 115 INDEX ............................... 118     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 5: Introduction

    Congratulations on your choice of the LinkPoint® 3000 point-of-sale (POS) terminal. The LinkPoint 3000 is ideal for the retail needs of you and your merchants. Scientifically engineered to exceed the quality found in current terminal technology, the LinkPoint 3000 combines user- friendly operation with “soft,”...

  • Page 6: Getting Started

    Close the shipping carton and save the shipping materials so that the unit can be repacked for shipping or moving in the future. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint 3000 terminal, avoid areas with: ♦...

  • Page 7: Installation

    GETTING STARTED Installation Installing the LinkPoint 3000 terminal is simple and requires no tools. Connect the AC adapter’s triangular end to the power input at the rear of the LinkPoint 3000 terminal (Figure 3). Figure 3 Plug the adapter into a 120-volt electrical outlet (Figure 4) or into a quality surge suppressor.

  • Page 8: Maintenance

    Returning the Terminal for Service LinkPoint International has both warranty and non-warranty LinkPoint 3000 services. Refer to your sales agreement for specific details on coverage. To repair or replace the LinkPoint 3000 terminal, contact LinkPoint International.     1999 LinkPoint® International, Inc.

  • Page 9: Terminal Features

    The new #DM (direct marketing) Zontalk parameter replaces the role of the #PAVS parameter as it was used in previous LP 3000 retail applications. This parameter also serves as an override to the “direct marketing” option in the account ranges.
  • Page 10 The display message on line 1 and line 2 may be customized. Pressing CLEAR will cause the line 2 display to alternately display the custom message and the default date/time display.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 11 “Authorization Required” message on ticket only transactions; “Not A Complete Sale” on authorization only transactions. ♦ Compatible with PrintPoint 1000, 3000, VeriFone’s P250, P900, PrintPak 350 and Citizen’s iDP 562, iDP 3530. ♦ A summary report that prints separate bankcard, credit card, ATM/debit and check processing transactions.
  • Page 12 ♦ Purchasing card acceptance capability. Compliant with level 2 requirements. ♦ Function to display the last response sent from the host to the terminal, i.e. AUTH/TKT XXXXXX, DECLINED, etc.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 13: Hardware Features

    Their features are detailed below in the description of each component. The Display Panel Each LinkPoint 3000 terminal has a built-in display panel capable of displaying up to 20 letters or numbers (See Figure 6). The backlit characters and plastic screen enhance readability while reducing glare.
  • Page 14 Terminal Keypad Figure 8 As Figure 8 illustrates, the LinkPoint 3000 terminal keypad has 30 keys that can be used to select numbers or letters, choose functions, or enter data. During transactions, the number keys and the “soft” [ ] keys are used to respond to prompts or to enter alphanumeric data.
  • Page 15 Right Green [ ] [RETURN] , (comma) [SALE] ‘ (apostrophe) [ATM/DEBIT] “ (quote) [CHECK] : (colon) [REVIEW] ; (semi-colon) [CLOSE] @ (“at”) [÷] [−] * (asterisk) # (pound) & (ampersand)     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 16: Linkpoint 3000 Specifications

    Consumption: 450 mA, idle; 500 mA, off-hook status Dimensions Height: 1.98 in (50.4 mm) Width: 5.60 in (143.1 mm) Depth: 6.50 in (165.4 mm) Weight Shipping Weight: 2.74 lb. (1.24 kg)     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 17: Boot Mode Functions

    [7] [1] [3] [9] and release [ALPHA]. • In the boot mode, if the LinkPoint 3000 terminal prompts for password entry, key in the default password [4] [6] [5] [1] [0] [7] [0] and press [ENTER]. If the terminal was configured for a unique download password, key in the unique password that can only be obtained from the FDRMS Help Desk or the password assigned by the bank/ISO.

  • Page 18: Date And Time Setup

    Key in the correct time using 24-hour format HH:MM (i.e., 3:30p.m.=[1][5][3][0]) and press [ENTER]. 01/03/00 11:30:00 Press [CLEAR] twice to reboot terminal and return to the Date Time Ready prompt.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 19: Printer Port Setup

    Printer Port Setup To change the printer port factory defaults follow the steps outlined below. The default settings are compatible for use with most LinkPoint, VeriFone, and Citizen printers. THERE IS USUALLY NO NEED TO CHANGE THESE SETTINGS. Standard Default setting: Baud=9600, Parity=Even.

  • Page 20: Rs232 Port Setup

    Select the correct parity (default is None). Press the [ ] key Even None Odd below your choice to select it and press [CLEAR] five times to reboot the terminal.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 21: Pin Pad Port Setup

    Select the correct parity (default is Even). Press the [ ] key Even None below your choice to select it and press [CLEAR] five times to reboot the terminal.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 22: Model Number

    Press the right [ ] key to select RAM. ROM <ver> RAM RAM Version: XXXX Terminal displays the application (in RAM) version. Press [CLEAR] four times to reboot the terminal.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 23: Clear Memory

    [ENTER]. Clear: Are you sure? Press the left [ ] key to select YES and confirm memory clear. __App. not available The memory was successfully cleared. Time Load Setup     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 24: Terminal Diagnostics

    TERMINAL DIAGNOSTICS TERMINAL DIAGNOSTICS The LinkPoint 3000 diagnostics tests the different hardware components of the terminal. Follow the procedures outlined below to initiate the diagnostics menu. Diagnostics are intended for use primarily by repair depots, technicians and for POS support service centers.

  • Page 25: Keyboard Test - Press [2]

    Dialer Test Press the left [ ] key to select PULSE. Pulse Tone Dialer Test Please wait while test is performed. Dialing With Pulse Dialer Test Please wait... __Dialing_Complete     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 26: Line Voltage Test - Press [5]

    The modem originate and the modem answer tests are interactive. The modem originate test requires dialing another LP 3000 terminal. Display Message Operator Action Modem Originate Test Key in telephone number to dial. Enter Tel # To Dial     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 27: Modem Answer Test - Press [7]

    [ ] key to exit diags and return to the boot mode main menu. Modem Answer Test — Press [7] The modem answer and the modem originate tests are interactive. The modem answer test requires receiving a call from another LP 3000 terminal. Display Message Operator Action Modem Answer Test The modem is waiting for a call.

  • Page 28: Cardreader Test - Press [8]

    Press the right [ ] key to perform another diagnostics test or press the left [ ] key to exit diags and return to the boot mode main menu.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 29: Serial Port Test - Press [9]

    OK!S Testing RAM CRCs The terminal automatically begins a RAM (Random Access Memory) analysis. This analysis occurs only when no application is downloaded. (optional) RAM: LOW HIGH TESTCOM1/BANKBANK (optional)     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 30 RAM: LOW HIGH Please wait… TEST OK!/OK! OK!T (optional) LP-3000, 3.3, 03/24/99 Press any number key to resume diags testing. Select Test Number Press [CLEAR] to exit diags mode.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 31: Download Procedures

    DOWNLOAD PROCEDURES DOWNLOAD PROCEDURES There are three methods of downloading the application into the LinkPoint 3000: 1) remotely via telephone, 2) PC-to-POS, and 3) POS-to-POS. Unless an application has been pre-downloaded, the terminal will initially display the message APP. NOT AVAILABLE. If a full or a partial download is selected, the terminal will prompt the user to enter any missing fields (i.e.,...

  • Page 32: Telephone Download (Shortcut With Application Already Loaded)

    This procedure is used to change the application ID or upgrade to a new revision, and to perform partial downloads to change parameters or features for a client.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 33 After it is completed, the terminal will configure the application. _____READY XXX The terminal is ready for operation when it displays READY JAN-03-00_MON 12:00P XXX and the date and time.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 34: Direct Pc-To-Pos Download

    (i.e., Zontalk 2000). Follow the procedures outlined below to setup the LinkPoint 3000 terminal for a local download. A serial cable with a DB-9 female to the PC male connector and 8-pin DIN male connector to the terminal’s RS-232C port, such as VeriFone cable part #00446-04 REV.

  • Page 35: Direct Pc-To-Pos Download (Shortcut)

    DIN male connector to the terminal’s RS-232C port, such as VeriFone cable part #00446-04 REV. E, is required. Display Message Operator Action _____READY XXX Press [ENTER]. JAN-03-00_MON 12:00P     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 36: Pos-To-Pos (Master/Slave) Download

    (p/n 00490-00 REV C) to the master terminal’s RS232 port and the opposite end to the RS232 port of the slave terminal. Follow the steps below to setup the master and slave terminals for a POS-to-POS download.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 37 SEND IN PROGRESS Please wait... RECEIVE IN PROGRESS Please wait... Terminal displays various screens SEND COMPLETE Please wait... RECEIVE COMPLETE Please wait... Press [CLEAR] twice to reboot the terminal.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 38: Download Parameters

    Account Range #08 427533.427533.13.16. 00.01.0010 #AR09 Account Range #09 428800.428899.13.16. 00.01.0010 #AR10 Account Range #10 443085.443085.13.16. 00.01.0010 #AR11 Account Range #11 448400.448459.13.16. 00.01.0010 #AR12 Account Range #12 448460.448699.13.16. 00.01.0010     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 39 Minimum Amount for Debit Cashback 00000 Decimal entry is disabled and implied. (i.e., following the “$$$¢¢” format, entry of 100 is $1.00; entry of 20000 is $200.00.) #CKMID Check Guarantee Merchant ID     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 40 #DWKEY Debit working key #EQMAP Equifax prompt options 0 Default 0 – DL & Ck # 1 – DL 2 – FULL MICR 3 – FULL MICR & DL     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 41 Enable AVS: Y or N - When enabled, this flag serves as an override for all card types to the AVS option within the account range options. activates prompts for street address and Zip Code only.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 42 XXXXXXXN). Receipt trailer line 1 (below flex lines) Receipt trailer line 2 (below flex lines) #TAAC Ask for total dollar amount at Close: Y or     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 43: Account Range String Description

    #PSWRD1: 000000000000000000000 (Where 0=NO 1=YES) the 21 positions correspond to the following 21 transactions or functions: Position Password Protects Sale ATM/Debit Check Void Return Review     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 44: Telecheck Check Service

    View Last 3 Batches Deposit Inquiry/Batch Update Telecheck Check Service The following Zontalk parameters (memory locations) are used when establishing Telecheck using the LinkPoint 3000 L3FRET1 Retail/AVS application: • #CKSVC — Check Service Type: Telecheck is “2” • #CKPNP — Check Guarantee Primary Phone Number: Default is 950-5666 •...

  • Page 45: Equifax Check Service Information

    Full MICR and Drivers License Rocky Mountain Retail Services (RMRS) The following Zontalk parameters (memory locations) are used when establishing the RMRS check service using the LinkPoint 3000 L3FRET1 Retail/AVS application: • #CKSVC — Check Service type: RMRS is “3”...

  • Page 46: Split Dial Authorization Option For American Express And Discover Cards

    Discover cards, the sale receipts will reflect the authorization codes transmitted to the terminal by those hosts (not from the FDR host). The LinkPoint 3000 will then capture a ticket only transaction for deposit during batch closure. The FDR host will then transmit the electronically captured items to the respective hosts.

  • Page 47: Dial String Codes

    ‘7’ will never be returned to the application. Suppresses LINE STATUS TEST Anywhere in dial string Skips dial tone requirement Anywhere in dial string Slow dial speed: 100 milliseconds on/off Anywhere in dial string     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 48: Basic Operation

    BASIC OPERATION Transaction Keys The LinkPoint 3000 has ten (10) transaction keys. Seven of these keys are located directly below the terminal display and are labeled [VOID], [SALE], [ATM/DEBIT], [CHECK], [REVIEW], [CLOSE] and [RETURN]. The other three transaction keys are located to the right of the numbered keys, the [÷] (PRINT) key, [x] (AUTH ONLY) key and the [-] (OFFLINE) key.

  • Page 49: Local Functions

    To enable or disable the printer follow the instructions outlined below. Display Message Operator Action _____READY XXX Press [ENTER]. JAN-03-00_MON 12:00P FUNCTION Key in [4] [1] and press [ENTER].     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 50: Enter 43: Dial Suffix

    ENTER 43: Dial Suffix To enter, view, or change any dial suffix. This would be used for situations in which a dial out password is required or when post-dial delays are necessary.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 51: Enter 44: View Last 3 Batches

    (optional) 0.00/000 The following information will display batch number, 01/01/00 00:00 batch total, number of items, date and time batch closed. Press [ENTER] to view additional batch information.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 52: Enter 45: Demo Mode Enable/Disable

    ENTER 45: Demo Mode Enable/Disable To enable/disable the terminal’s demonstration mode follow the procedures outlined below. The demo mode enables users to experiment with the different LinkPoint 3000 features without processing credit cards. To continue the demonstration after any message display, simply press [ENTER].

  • Page 53: Enter 47: Batch Number Setting

    [ENTER]. The terminal returns to the idle prompt. ENTER 48: View Merchant ID, View or Change Device ID, Phone Numbers Display Message Operator Action _____READY XXX Press [ENTER]. JAN-03-00_MON_12:00P FUNCTION Key in [4][8] and press [ENTER].     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 54: Enter 49: Clear Batch

    ENTER 49: Clear Batch To clear the current batch follow the procedures outlined below. Display Message Operator Action _____READY XXX Press [ENTER]. JAN-03-00_MON_12:00P FUNCTION Key in [4][9] and press [ENTER].     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 55: Enter 50: Deposit Inquiry

    Press the arrow key under DEP INQ to do a deposit inquiry. DEPOSIT INQUIRY The terminal dials out. DIALING… DEPOST INQUIRY Please wait—the terminal is communicating with the host. CONNECTED!     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 56: Enter 50: Update Host

    UPDATING HOST The terminal dials the host. DIALING UPDATING HOST Please wait—the terminal is communicating with the host. CONNECTED! UPDATING HOST The terminal transmits the information to the host. TRANSMITTING…     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 57 LOCAL FUNCTIONS Display Message Operator Action UPDATING HOST Please wait… RECEIVING… UPDATE COMPLETE Once the update is complete, press [CLEAR].     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 58: Standard Key Operations

    Discover cards, the sale receipts will reflect the authorization codes transmitted to the terminal by those hosts (not from the FDR host). The LinkPoint 3000 will then capture a ticket only transaction for deposit during batch closure. The FDR host will then transmit the electronically captured items to the respective hosts.
  • Page 59 Used to review or print information about captured transaction details and/or totals prior to batch close. [÷] (PRINT) REPRINT Prints a duplicate copy of a captured transaction. [CLOSE] Closes the terminal batch and initiates the deposit of funds.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 60: Pre-Sale Gratuity

    Merch ID: XXXXXXXXXXXXXXXX –Merchant ID Device ID: XXXX –Terminal ID AMOUNT 10.00 –Purchase amount –Tip amount $ _________ –Total amount TOTAL $ _________ THIS IS NOT A CREDIT CARD RECEIPT!     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 61: Sale

    AUTH/TKT XXXXXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 62 Key in the invoice number (up to eight alphanumeric characters) and press [ENTER] or simply press [ENTER] to skip this field. (optional) Terminal displays several Please wait — the terminal is communicating with the host messages computer.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 63 –Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P –Response from host Response: AUTH/TKT XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER Credit Card Sale — Manual Entry With Direct Marketing/AVS prompts     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 64 Key in the amount of the sale without the decimal and press $0.00 [ENTER]. ORDER NUMBER Key in order number (up to 25 alphanumeric characters) press [ENTER]. Display Message Operator Action     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 65 Address Match Only Address Information Not Available Not eligible for AVS 9-digit Zip Code OK No Match Exact Match Retry, System Unavailable Exact Match Service Not Supported 5-digit Zip Code OK     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 66 Date: 01/03/00 Day: Mon Time: 12:00P –Response from host terminal Response: AUTH/TKT XXXXXX Y –AVS response description AVS: Exact Match –Transaction ID, authorization TID: 123456789012345 ACI: V characteristic indicator TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 67 THIS IS A REQUIRED FIELD FOR VISA PURCHASING CARDS ONLY. INVOICE NUMBER? Key in the invoice number (up to eight alphanumeric characters) and press [ENTER] or simply press [ENTER] to skip this field.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 68 Operator Action AUTH/TKT XXXXXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 69 CUSTOMER CODE Key in the customer code (up to 17 alphanumeric characters) as provided by the purchasing agent and press ENTER. THIS IS A REQUIRED FIELD FOR VISA PURCHASING CARDS.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 70 AUTH/TKT XXXXXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 71 THANK YOU FOR SHOPPING HERE! COME AGAIN! –Date, day, and time of transaction Date: 01/04/00 Day: Mon Time: 12:00P –Response from host Response: AUTH/TKT XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 72: Atm/Debit Card Sale

    Key in the operator ID (up to four alphanumeric characters) and press [ENTER] or simply press [ENTER] to skip this field. (optional) WAITING FOR PIN No operator action required as the terminal displays this message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 73 If prompted, key in the password (the default is [1][2][3][1][2][3]) and press [ENTER]. (This prompt is optional.) (optional) AMOUNT OF SALE? Key in the amount of the sale without the decimal and press $0.00 [ENTER].     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 74 Key in the invoice number (up to eight digits) and press [ENTER] or simply press [ENTER] to skip this field. (optional) Terminal displays several Please wait — the terminal is communicating with the host messages computer.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 75 Display Message Operator Action AUTH/TKT XXXXXX When the transaction is approved, the printer prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 76 THANK YOU FOR SHOPPING HERE! COME AGAIN! –Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P –Response from host Response: AUTH/TKT XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 77: Return

    [ENTER] or simply press [ENTER] to skip this field. (optional) AMOUNT OF SALE? Key in the amount of the return without the decimal, then $0.00 press [ENTER].     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 78 Select the left [ ] key to choose CREDIT. (This screen CREDIT DEBIT displays only when debit card returns are enabled.) RETURN: Key in the cardholder’s account number and press [ENTER]. ENTER ACCOUNT #     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 79 (optional) ACCEPTED XXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 80 THANK YOU FOR SHOPPING HERE! COME AGAIN! –Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:05P –Response from host Response: ACCEPTED 003 TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 81: Atm / Debit Card Return

    Key in the operator ID (up to four alphanumeric characters) and press [ENTER] or simply press [ENTER] to skip this field. (optional) WAITING FOR PIN No operator action required as the terminal displays this message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 82 Select the right [ ] key for DEBIT. (This screen displays CREDIT DEBIT only when debit card returns are enabled.) RETURN AMOUNT? Key in the amount of the return without the decimal and $0.00 press [ENTER]. (optional)     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 83 Please wait — the terminal is communicating with the host messages computer. RETURN XXXXXX When the transaction is approved, the printer prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 84 (MERCHANT AGREEMENT IF RETURN) –Custom message COME AGAIN! –Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P –Response from host Response: RETURN XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 85: Authorization Only

    APPROVED XXXXXX When the transaction is accepted, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 86 APPROVED XXXXXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 87 –Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P –Response from host Response: APPROVED XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER Authorization Only — Manual Entry With AVS/Direct Marketing Display Message Operator Action     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 88 When the transaction is approved, the terminal displays the authorization and AVS codes and the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 89 Address Match Only Address Information Not Available Not eligible for AVS 9-digit Zip Code OK No Match Exact Match Retry, System Unavailable Exact Match Service Not Supported 5-digit Zip Code OK     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 90 Date: 01/03/00 Day: Mon Time: 12:00P –Response from host terminal Response: APPROVED XXXXXX Y –AVS Response AVS: Exact Match –Transaction ID, authorization TID: 123456789012345 ACI: V characteristic indicator TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 91: Ticket Only

    [ENTER] or simply press [ENTER] to skip this field. (optional) AMOUNT OF SALE? Key in the amount of the sale without the decimal, then $0.00 press [ENTER].     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 92 ACCEPTED XXXXXX When the transaction is accepted, the printer (if available) prints a receipt of the transaction. After the printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 93 Key in the amount of the sale without the decimal and press $0.00 [ENTER]. TAX AMOUNT? Key in the tax amount without the decimal, then press $0.00 [ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING CARDS. (optional)     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 94 (optional) ACCEPTED XXXXXX When the transaction is accepted, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 95 –Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 11:00A –Response from host Response: ACCEPTED XXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER Ticket Only — Manual Entry With AVS/Direct Marketing     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 96 Key in the amount of the sale without the decimal and press $0.00 [ENTER]. ORDER NUMBER Key in order number (up to 25 alphanumeric characters) and ______ press [ENTER]. Display Message Operator Action     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 97 (optional) ACCEPTED XXXXXX When the transaction is accepted, the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 98 Date: 01/03/00 Day: Mon Time: 12:00P –Response from terminal Response: Accepted XXX –AVS Response AVS: Exact Match –Transaction ID, authorization TID: 123456789012345 ACI: V characteristic indicator TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 99: Void

    Item #001 VOIDED! The transaction is voided and the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 100 THANK YOU FOR SHOPPING HERE! COME AGAIN! –Date, day, and time of transaction Date: 01/03/00 Day: Mon. Time: 12:00P –Response from host Response: VOID SALE XXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 101: Review

    The review function includes a variety of options: item review, totals review for card and operator ID totals (when applicable), item detail report and totals reports for card and operator ID totals (when applicable). Reports can be displayed on the LinkPoint 3000 display panel or, if a printer is available, printed.
  • Page 102 The terminal displays the totals for the selected card. 0.00 BATCH TTL $ 200.00 The terminal displays the grand total for all cards (batch total). Press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 103 OP TOTALS $ 10.00 If [ENTER] was pressed, the terminal displays the grand total for all operators. After reviewing the operator ID totals, press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 104 Press the left [ ] key to select ITEM. ITEM DETAIL After printing stops, users can choose to print another report PRINTING... or simply press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 105 Time: 12:30P –Date of transaction, time of transaction RESP: AUTH/TKT XXXXXX –Approval code AMOUNT CASHBACK SURCHARGE TOTAL –Amount $ 12.00 $ 0.00 $ 0.00 $ 12.00 END OF BATCH     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 106 Press the right [ ] key to select SUMMARY. TOTALS After printing stops, users can choose to print another report PRINTING... or simply press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 107 Check Guarantee Customer ID: XXX.XXXXXX –This section will print if a check approval service is enabled ITEM# APPRVL CODE DL # AMOUNT XXXXXXX XXXXXXXXX $0000.00 TOTAL CHECKS FOR 01/03/00 $0000.00     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 108 [CLEAR] to return to the READY message. All Operator totals After printing stops, users can choose to print another report PRINTING... or press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 109 CARD TRANS TOTAL –Item number, card type, transaction type and total amount of sale SALE: 20.00 ====== Date: 01/07/00 Day: FRI Time: 14:22 –Date and time END OF OPERATORS     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 110: Reprint

    Key in the item number to print a duplicate receipt and press [ENTER]. 001 SALE: $10.00 If the item number is found, the printer will print a duplicate receipt. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 111 (CUSTOMER AGREEMENT IF RETURN) –Custom message COME AGAIN! –Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P –Response from host Response: VOID SALE XXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 112: Close Batch

    TIME 11:00P –Date and time of close # ITEMS: XXX –Total number of items in batch RESP: CLOSE 00000.00 –Response from host, total dollar amount of transactions in batch     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 113: Appendix A-Prompts And Trouble Shooting

    Prompts at the beginning of each demo transaction. NOT AN ACTUAL SALE DIALING... This message is displayed when the terminal begins dial out. ENTER APPL. ID This message prompts during the download request.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 114 The terminal has been programmed incorrectly. INVALID TRAN TYPE The terminal may not be programmed to accept this transaction (i.e., terminal may not be setup to accept this card type).     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 115 No transactions were found for the card type selected. NOT FOUND! The terminal displays this message when it cannot find the information requested (i.e., there is no item number 99 in the current batch).     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 116 The magnetic stripe of the swiped card may be damaged or the cardreader may be obstructed or otherwise requires cleaning. VOID VIEW This message displays on line 2 when an item is selected to be voided.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 117 WAITING FOR PIN Prompts on the PIN pad while it waits for the customer to enter his/her PIN number.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 118: Appendix B-Additional Troubleshooting Guidelines

    This appendix identifies some additional problems that may be encountered and the actions necessary to correct them. DISPLAY PANEL If the LinkPoint 3000 displays incorrect information, such as an MALFUNCTION unreadable message or nothing at all, it may have a power problem or be a defective terminal.

  • Page 119: Glossary

    The batch was successfully closed and the transactions sent to the host computer. Close Batch A monetary transaction used to summarize the day’s transactions for electronic deposit to the merchant’s bank account.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 120 A four- to sixteen-digit confidential code or electronic signature used by the card holder to identify themselves to the host computer as the proper user of a credit or debit card.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 121 Downloaded feature which allows the display of time in 12 or 24 hour format. Void A monetary transaction used to eliminate a prior “current batch” sale. A receipt is generated to be included with that day’s drafts and tickets.     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

  • Page 122: Index

    CUSTOMER CANCELED ........110 Keypad..............11, 13 Customer ID Number........... 117 definition ............117 KEYPAD MALFUNCTION ........115 Data ............... 117 DECLINED............110 Line Cord...............118 Dimensions .............. 13 LINE ERROR ............112 Display..............13 definition............117     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 123 ..............108 Track 2 Data Return............... 74 definition ............118 Manual ..............75 TRANSACTION FEE ..........8 receipt ..............77 Transaction Keys ............45 Swipe ..............74 troubleshooting............110 review............... 98 TRY AGAIN ............113     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...
  • Page 124 INDEX UNDEFINED CARD TYPE ........ 113 WAITING FOR PIN PAD ........114 Unpacking ..............3 warranty..............5 UNREADABLE CARD ........113 Weight..............13 Void ................. 96 Zontalk..............28, 35 receipt ..............97     1999 LinkPoint® International, Inc. L3FRET1 Reference Manual...

Table of Contents