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OINT /3000 ASHVILLE 690 01.07.00 ONFIG EFERENCE ANUAL CONFIG690 01.07.00 Version 1.0 September 28, 2004...
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LinkPoint International, Inc. LinkPoint International reserves the right to make changes to this document and the products it describes without prior notice. LinkPoint International shall not be liable for inadvertent technical errors or omissions made herein, nor for incidental or consequential damages resulting from the performance or use of this product.
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NOTICE LinkPoint International reserves the right to make changes to specifications at any time and without notice. The information furnished in this publication is believed to be accurate and reliable; however, no responsibility is assumed by LinkPoint International for its use.
LinkPoint combines user-friendly operation with “soft” programmable key functions. The screen-addressable keys and innovative backlit display panel make the terminal operation quick and easy. The LinkPoint 3000 is compatible with all major printers, while the AIO integrates a high-speed, thermal printer. Both terminals also contain additional serial ports for PIN pads, check readers and other peripherals.
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The application programmed in the LinkPoint terminals support the BankPoint PIN Pad made by LinkPoint as well as VeriFone PINpads 102, 301, 1000, 1000SE and 2000 for debit transactions. PIN pads attach easily to the PIN pad port on the back of each terminal (please refer to the separate PIN pad manual for installation and operating instructions).
Close the shipping carton and save the shipping materials so that the unit can be repacked for shipping or moving in the future. 4. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint terminal, avoid areas with: ♦...
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4. If the PrintPoint 1000, 3000, VeriFone P250, P900, PrintPak 350, or other compatible printer is used with the LinkPoint 3000 terminal, please refer to the manual packaged with the printer for installation and operating instructions. 5. When the terminal is plugged in, it will display the message APP. NOT AVAILABLE (unless an application has been pre-downloaded).
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8027 form, the percentage of charged tips to transactions with charged tips will also be included on the reports. LinkPoint BankPoint PIN Pad Idle Display When the terminal returns to the idle state, the LinkPoint BankPoint PIN pad display should be reset to the PIN pad idle prompt as well. BANKPOINT This is displayed on the PIN pad if a BankPoint PIN pad is connected.
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‘ENTER PASSWORD’. PIN Pad Processing The application will support the LinkPoint BankPoint PIN Pad, as well as the Verifone 102, 301, 1000, 1000SE and 2000 PIN pads. All PIN pads must be configured for DUKPT key management. The application will support card swipes from a handheld PIN pad as well as card swipes from the integrated terminal card reader.
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The application will support the PrintPoint 1000 and 3000 printers, the VFI 250/900, and the VFI 350 (40 column print format only) connected to the LinkPoint 3000. It will also support the printer attached to the AIO. A host feature will enable and disable printing of receipts and, if enabled, other options will control the printing of auth only and tab transactions.
After the terminals have been unpacked and installed they may require setup. The following procedures explain the setup procedures that are necessary to use the LinkPoint AIO and 3000 terminals. Please note that any setup procedures performed by the merchant must be attempted only after consulting with either your service provider help desk or sale representative.
RS-232 port on the LinkPoint terminal. The terminal must also be plugged into an active phone line to complete this download. Please contact your service provider or sales rep for assistance with all download procedures.
EBIT RANSACTIONS The application Nashville Config 690 01.07.00 can be used in the LinkPoint AIO (All-In- One) and the LinkPoint 3000 terminals to accept credit and debit cards to purchase goods and services. The terminal sends card information to a host computer, so that an approval code confirms the funds are available for eventual payment to the merchant.
Debit Retail Sale Please follow the procedures below to process a debit card retail sale on your LinkPoint terminal. Debit transactions can only be swiped and can only be performed when a PIN pad is attached to the LinkPoint terminal. The procedure below was written using a BankPoint PIN Pad.
Debit Restaurant Sale Please follow the procedures below to process a debit card restaurant sale on your LinkPoint terminal. Debit transactions can only be swiped and can only be performed when a PIN pad is attached to the LinkPoint terminal.
The numbers imprinted on the bottom of a check are known as Magnetic Ink Character Recognition or MICR numbers. This transaction can be performed by either running the check through a MICR check reader attached to the LinkPoint terminal or by entering the check information manually.
The numbers imprinted on the bottom of a check are known as Magnetic Ink Character Recognition or MICR numbers. This transaction can be performed by either running the check through a MICR check reader attached to the LinkPoint terminal or by entering the check information manually.
LinkPoint terminal. A return is usually performed when a merchant needs to reverse a transaction and the batch containing that transaction has already been closed.
Please be aware that most transaction information must be in an open batch before it can be accessed by using these procedures. This information is removed from the terminal when a batch is cleared or closed. Press the [REVIEW] key on the LinkPoint terminal to begin the review process.
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The following transaction activates a gift card. The card is activated when a value is both placed on the card and stored on the host database for transaction processing. Please note that a card can only be activated by being SWIPED on the LinkPoint terminal. Display Message Operator Action and Comments Press the [1] key.
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Gift Card Reload The following transaction is used to add value to a previously activated gift card. Please note that for this transaction, a card can be either swiped or keyed on the LinkPoint terminal. Display Message Operator Action and Comments Press the [1] key.
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The following transaction transfers the available gift card balance from one card to another. Please note that for this transaction, the account number of the original card must by keyed in and the replacement card must be swiped at the LinkPoint terminal. Display Message Operator Action and Comments Press the [1] key.
IMEOUT ESSAGES If an unfamiliar message appears on the LinkPoint terminal during a transaction, please use the following chart to find the error message and/or error code number. After reviewing the error received, please contact your service provider help desk for more information.
RANSACTIONS This feature has been added to the application Nashville Config 690 01.07.00 so that the LinkPoint AIO (All-In-One) and the LinkPoint 3000 terminals can be used for both petroleum and non petroleum product purchases. The chart below explains the transactions that will be covered in the following section.
ATM/Debit account. The terminal will display the following screens during ATM/Debit transactions. Special note: The LinkPoint AIO terminal must be equipped with a DUKPT encrypted PIN pad before any ATM/Debit transactions can begin. Display Message Operator Action and Comments SWIPE CARD FOR SALE Press the [DEBIT] key.
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RROR ODES The following section lists the error codes that can occur with using the LinkPoint AIO and LinkPoint 3000 terminal. If you get one of the following error codes, please consult this section for a definition of the code, then please contact your processor for help in resolving the error condition.