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LinkPoint 3000 Reference Manual

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LINKPOINT 3000
REFERENCE MANUAL
RESTAURANT VERSION
APPLICATION ID LFRST23
LFRST23
V 1.0

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  • Page 1 LINKPOINT 3000 REFERENCE MANUAL RESTAURANT VERSION APPLICATION ID LFRST23 LFRST23 V 1.0...
  • Page 2 LinkPoint International, Inc. LinkPoint International reserves the right to make changes to this document and the products it describes without prior notice. LinkPoint International shall not be liable for inadvertent technical errors or omissions made herein, nor for incidental or consequential damages resulting from the performance or use of this product.

  • Page 3: Table Of Contents

    Telecheck Check Service Information ....................37 Telecheck Check Service Prompt Options ..................37 Equifax Check Service Information ....................38 BASIC OPERATION..........................40 Transaction Keys..........................40 Using the Cardreader ......................... 40 Backspace Key ............................. 40     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 4 TICKET ONLY (OFFLINE)........................ 74 VOID..............................78 REVIEW ............................... 80 REPRINT .............................. 93 CLOSE BATCH ........................... 95 APPENDIX A—PROMPTS ........................97 APPENDIX B—TROUBLESHOOTING GUIDELINES..............102 GLOSSARY.............................. 103 INDEX ............................... 106     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 5: Introduction

    LinkPoint 3000 combines user-friendly operation with soft programmable functions. The screen-addressable keys and an innovative, backlit display make terminal operation quick and easy. With expanded serial ports, the LinkPoint 3000 is compatible with all major printers. The terminal also contains additional serial ports for PINpads, check readers, and other peripherals.

  • Page 6: Getting Started

    Close the shipping carton and save the shipping materials so that the unit can be repacked for shipping or moving in the future. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint 3000 terminal, avoid areas with: ♦...

  • Page 7: Installation

    GETTING STARTED Installation Installing the LinkPoint 3000 terminal is simple and requires no tools. Connect the AC adapter’s triangular end to the power input at the rear of the LinkPoint 3000 terminal (Figure 3). Figure 3 Plug the adapter into a 120V electrical outlet (Figure 4) or into a quality surge suppressor.

  • Page 8: Maintenance

    Returning the Terminal for Service LinkPoint International has both warranty and non-warranty LinkPoint 3000 services. Refer to your sales agreement for specific details on coverage. To repair or replace the LinkPoint 3000 terminal, contact LinkPoint International.     1999 LinkPoint International, Inc.

  • Page 9: Terminal Features

    TERMINAL FEATURES TERMINAL FEATURES Software Features The LinkPoint 3000 LFRST23 Restaurant application includes: ♦ A Sale key used for Dine-In, Bar Tab and Take-Out transactions (Bar Tab feature will be available with the LFRST23 application). ♦ A special adjust key ([+] key) to add tips and close out Bar Tabs.
  • Page 10 ID. ♦ On non-approvals, the message from the host and the remainder of the receipt will print above the tear off edge. ♦ Telecheck and Equifax check warranty services.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 11: Hardware Features

    The Display Panel Each LinkPoint 3000 terminal has a built-in display panel capable of displaying up to 20 letters or numbers (See Figure 8). The backlit characters and plastic screen enhance readability while reducing glare. The 20-character, two-line display easily accommodates most display messages.
  • Page 12 TERMINAL FEATURES Figure 9 Note: When sliding the card (bidirectional), face the magnetic stripe down and away from the keypad.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 13 LinkPoint 3000 Terminal Keypad Figure 10 As Figure 10 illustrates, the LinkPoint 3000 terminal keypad has 30 keys that can be used to select numbers or letters, choose functions, or enter data. During transactions, the number keys and the “soft” [ ] keys are used to respond to prompts or to enter alphanumeric data.
  • Page 14 Center Space Right Return , (comma) Sale ‘ (apostrophe) ATM/Debit “ (quote) Check : (colon) Review ; (semi-colon) Close @ (“at”) ÷ − * (asterisk) # (pound) & (ampersand)     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 15: Linkpoint 3000 Specifications

    Voltage: 120 volts AC, 60 HZ Power: 10W Dimensions Height: 1.98 in (50.4 mm) Width: 5.60 in (143.1 mm) Depth: 6.50 in (165.4 mm) Weight Shipping Weight: 2.74 lb. (1.24 kg) LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 16: Boot Mode Functions

    Boot Mode Passwords • If an application is already downloaded into the LinkPoint 3000 terminal (i.e. display reads READY XXX), the procedure to gain access to the boot mode is: hold down [ALPHA], press [7] [1] [3] [9] and release [ALPHA].

  • Page 17: Date And Time Setup

    Key in the correct time using 24-hour format HH:MM (3:30p.m.=15:30) and press [ENTER]. 01/03/00 12:00:01 Press [CLEAR] twice to reboot terminal and return to the Date Time Ready prompt. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 18: Printer Port Setup

    To change the printer port factory defaults follow the steps outlined below. The default settings are compatible for use with most LinkPoint, VeriFone, and Citizen printers. There is usually no need to change these settings. Standard Default: Baud= 9600, Parity= Even.

  • Page 19: Rs232 Port Setup

    Select the correct parity (default is None). Press the [ ] key Even None Odd below your choice to select it and press [CLEAR] five times to reboot the terminal. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 20: Pinpad Port Setup

    Select the correct parity (default is Even). Press the [ ] key Even None below your choice to select it and press [CLEAR] five times to reboot the terminal.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 21: Model Number

    Press the left [ ] key to select RAM. ROM <ver> RAM RAM Version: V00.00B Terminal displays the application (in RAM) version. Press [CLEAR] four times to reboot the terminal. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 22: Clear Memory

    [ENTER]. Clear: Are you sure? Press the left [ ] key to select YES and confirm memory clear. __App. not available The memory was successfully cleared. Time Load Setup     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 23: Terminal Diagnostics

    TERMINAL DIAGNOSTICS TERMINAL DIAGNOSTICS The LinkPoint 3000 diagnostics option tests the different hardware components of the terminal. Follow the procedures outlined below to initiate the diagnostics menu. Diagnostics are intended for use primarily by repair depots, technicians, and for POS support service centers.

  • Page 24: Keyboard Test - Press [2]

    Dialer Test Press the left [ ] key to select PULSE. Pulse Tone Dialer Test Please wait while test is performed. Dialing With Pulse Dialer Test Please wait... __Dialing_Complete     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 25: Line Voltage Test - Press [5]

    [ ] key to exit diags and return to the Boot Mode main menu. Modem Originate Test — Press [6] (Diagnostics #6 and #7 are interactive. Test #6 requires a dial up to separate LP 3000 terminal.) Display Message Operator Action Modem Originate Test Key in telephone number to dial.

  • Page 26: Modem Answer Test - Press [7]

    Press the right [ ] key to perform another diagnostics test or press the left [ ] key to exit diags and return to the Boot Mode main menu.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 27: Cardreader Test - Press [8]

    Press the right [ ] key to perform another diagnostics test or press the left [ ] key to exit diags and return to the Boot Mode main menu. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 28: Serial Port Test - Press [9]

    The terminal automatically begins a RAM (Random Access Memory) analysis. (This analysis is performed only when there is NO application loaded.) (optional) RAM: LOW HIGH TESTCOM1/BANKBANK (optional) RAM: LOW HIGH TEST OK!/OK! OK!T     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 29 TERMINAL DIAGNOSTICS (optional) Display Message Operator Action LP-3000,3.3,03/24/99 Press any number key to resume diags testing. Press [CLEAR] Select Test Number to exit diags mode. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 30: Download Procedures

    DOWNLOAD PROCEDURES DOWNLOAD PROCEDURES There are three methods of downloading the application into the LinkPoint 3000: 1) remotely via telephone, 2) PC-to-POS, and 3) POS-to-POS. Unless an application has been pre-downloaded, the terminal will initially display the message APP. NOT AVAILABLE. If a full or a partial download is selected, the terminal will prompt the user to enter any missing fields (i.e.,...

  • Page 31: Telephone Download (Shortcut With Application Already Loaded)

    This procedure is used to change the application ID, upgrade to a new revision, and to perform partial downloads to change parameters or features for a client. Display Message Operator Action _____READY XXX Press [ENTER]. JAN-03-00_MON_12:00P LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 32: Direct Pc-To-Pos Download

    (i.e., Zontalk 2000). Follow the procedures outlined below to setup the LinkPoint 3000 terminal for a local download. A serial cable with a DB-9 female to the PC male connector and 8-pin DIN male connector to the terminal’s RS-232C port, such as VeriFone cable part #00446-04 REV.
  • Page 33 Select the correct parity (default is None). Press the [ ] key Even None below your choice and press [CLEAR] three times. Press the left [ ] key to select DOWNLOAD. Download Set_port Display Message Operator Action LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 34: Direct Pc-To-Pos Download (Shortcut)

    Press [BACKSPACE]. Enter password: If prompted, key in the password and press [ENTER]. The password may be obtained through the bank/ISO or FDMS (optional) Help Desk. Display Message Operator Action     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 35: Pos-To-Pos (Master/Slave) Download

    Master Display Master Slave Display Slave Action Action _____READY XXX Press [*] [6]. _____App. not available Press [#] [6]. JAN-03-00_MON_12:00P Time Load Setup Master Display Master Slave Display Slave Action LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 36 [ ] key. SEND IN PROGRESS Please wait... RECEIVE IN PROGRESS Please wait... Terminal displays various screens SEND COMPLETE Please wait... RECEIVE COMPLETE Please wait... Press [CLEAR] to reboot the terminal.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 37: Download Parameters

    Receipt flex prompt line 1 (below signature line) #FLEX2 Receipt flex prompt line 2 (below signature line) #FLEX3 Receipt flex prompt line 3 (below signature line) Header line 1 Header line 2 Header line 3 LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 38 Dial for new authorization if tab total does not match original authorization amount within 20% #TCMAP Telecheck prompts bitmap (See Telecheck information) #TIPAS Editing tip, ask for server: Y or N     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 39 N = Keyed transactions allowed #L4DIG #MIDC 022009001234566 FDC Omaha test Merchant ID #MKEY #OPID Server ID #PABX #PCPNC 9501324 #PDT #PORDR #PPNC 9501324 #PPTR #PREPR #PRLF #PRREC #PSRBD LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 40: Password Protect Settings

    Auth Only Ticket Only Manual Clear Batch POS to POS Transfer Technical Specification Printout Demonstration Mode ON/OFF Printer ON/OFF Dial Prefix Dial Suffix View Merchant Information Adjust Tip and Tab     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 41: Telecheck Check Service Information

    Cashback Amount Home Phone # Work Phone # A standard part of the Zontalk download files that LinkPoint International provides to any client will include a “TELECHECK” terminal record in the Edit Terminal pick list. The Zontalk user/administrator can then invoke the USES utility to add all TELECHECK-related information, with the exception of the Merchant ID.

  • Page 42: Equifax Check Service Information

    • #CKMID- Check Guarantee Merchant ID: No default –as supplied by Equifax A standard part of the Zontalk download files that LinkPoint International provides to any client will include a “EQUIFAX” terminal record in the Edit Terminal pick list. The Zontalk user/administrator can then invoke the USES utility to add all EQUIFAX-related information, with the exception of the Merchant ID.
  • Page 43 ‘7’ will never be returned to the application. Suppresses LINE STATUS TEST Anywhere in dial string Skips dial tone requirement Anywhere in dial string Slow dial speed: 100 milliseconds on/off Anywhere in dial string LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 44: Basic Operation

    BASIC OPERATION Transaction Keys The LinkPoint 3000 Restaurant terminal has eleven (11) transaction keys. Seven of these keys are located directly below the terminal display and are labeled [VOID], [SALE], [ATM/DEBIT], [REVIEW], [CLOSE], and [RETURN]. The other three transaction keys are located to the right of the number keys, [÷] (REPRINT), [X] (AUTH ONLY), and [-] (TKT ONLY).

  • Page 45: The Calculator

    BASIC OPERATION The Calculator The LinkPoint 3000 includes a built-in calculator capable of performing simple arithmetic calculations. To access the calculator, from the idle prompt (READY message) press the desired numeral and associated math symbols and press [ENTER] to obtain the result. For example, to calculate the result of the sum of two plus two, press [2] [+] [2] [ENTER] and the terminal will display the sum, in this case “4.”...

  • Page 46: Local Functions

    _____READY XXX Press [ENTER]. JAN-03-00_MON_12:00P FUNCTION Key in [4] [2] and press [ENTER]. ENTER PASSWORD - If prompted, key in the password (the default is 123123) and press [ENTER]. (optional)     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 47: Dial Suffix

    Demo Mode Enable/Disable To enable/disable the terminal’s demonstration mode follow the procedures outlined below. The demo mode enables users to experiment with the different LinkPoint 3000 features without processing credit cards. To continue the demonstration after any message display, simply press [ENTER].

  • Page 48: Technical Specification Printout

    [ENTER]. (optional) Batch Number Setting To change the current batch number follow the procedures outlined below. This function should be used only under proper supervision. Display Message Operator Action     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 49: View Merchant Id, Device Id, Primary Phone/Change Phone Numbers And Device Id

    Key in [4] [8] and press [ENTER]. Display Message Operator Action ENTER_PASSWORD_- If prompted, key in the password (the default is 123123) and press [ENTER]. (optional) MERCHANT ID Press [ENTER] to continue. XXXXXXXXXXXXXX LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 50: Clear Batch

    Key in [4] [9] and press [ENTER]. Display Message Operator Action ENTER_PASSWORD_- If prompted, key in the password (the default is 123123) and press [ENTER]. PRESS ENTER_TO Press [ENTER] to clear the batch. CLEAR_BATCH_     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 51: View Last Response From Host

    Display Message Operator Action _____READY XXX Press [ENTER]. JAN-03-00_MON_12:00P FUNCTION Key in [4] [0] and press [ENTER]. LAST HOST RESPONSE: Press [CLEAR] after reviewing this information. Approved xxxxxx LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 52: Standard Key Operations

    Authorization Only, Ticket Only, Void, Review, Close Batch, and Reprint. The LinkPoint 3000 READY message estimates the number of transactions that can be performed before the batch is full. For example, READY 30 indicates there is space to store 30 more transactions in the current batch.

  • Page 53: Dine In / Bar Tab & Take Out

    Please wait — the terminal is communicating with the host computer. APPROVED XXXXXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 54 INVOICE NUMBER? Key-in the guest check number and press [ENTER]. (This is an optional prompt.) (optional) PLEASE WAIT… Please wait — the terminal is communicating with the host computer.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 55 INVOICE NUMBER? Key in the guest check number and press [ENTER]. (This is an optional prompt.) (optional PLEASE WAIT... Please wait — the terminal is communicating with the host computer. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 56 INVOICE NUMBER? Key in the guest check number and press [ENTER]. (This is an optional prompt.) (optional PLEASE WAIT... Please wait as the terminal communicates with the host computer.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 57 (MERCHANT AGREEMENT IF RETURN) -Custom message COME AGAIN! -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P -Response from host Response: APPROVED XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 58 -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P -Response from host Response: APPROVED XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER The finished Take Out receipt will look like this:     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 59: Adding Tips (Required To Close Batch)

    COME AGAIN! -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P -Response from host Response: APPROVED XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER ADDING TIPS (REQUIRED TO CLOSE BATCH) LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 60 PRINT SVR 00 RPT? This print option only prompts when the Server ID function is enabled and only when a printer is used. Display Message Operator Action     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 61 -Server ID, truncated card #, trans type, ===== ==== ===== tip amount and total GRAND TOTALS 5.00 2 5 . 0 0 5.00 TIPS RECEIVED BY SERVER XXXX -Total tip amount for Server X___________________________________________ LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 62: Closing Bar Tab (Required To Close Batch)

    ENTER TAB NUMBER Key in the next tab item to be closed or press [CLEAR] to return to the idle prompt.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 63 00.00 -Tip 00.00 -Total amount TOTAL 00.00 -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 11:30P -Response from host Response: ACCEPTED XXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 64: Adjust Amount (For New Total)

    [ENTER]. The new “adjusted” receipt will print for customer signature. The first receipt should be stored with the new one. AMOUNT Press [CLEAR] to exit or perform another adjustment.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 65 (MERCHANT AGREEMENT IF RETURN) -Custom message COME AGAIN! -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P -Response from host Response: APPROVED XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 66: Atm / Debit Card Sale

    PINpad. This message displays if the customer is prompted to enter the tip on the PINpad. TIP AMOUNT? The terminal prompts this message when the server is to enter the tip for the customer.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 67 INVOICE NUMBER? Key in the guest check number and press [ENTER]. (This is an optional prompt.) (optional) PLEASE WAIT... Please wait as the terminal communicates with the host computer. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 68 (MERCHANT AGREEMENT IF RETURN) -Custom message COME AGAIN! -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P -Response from host Response: AUTH/TKT XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 69: Return

    (This is an optional prompt.) (optional) ACCEPTED XXX When the transaction is accepted, the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 70 (This is an optional prompt.) (optional) ACCEPTED XXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 71 (MERCHANT AGREEMENT IF RETURN) -Custom message COME AGAIN! -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:05P -Response from host Response: ACCEPTED 003 TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 72: Atm / Debit Card Return

    With PIN pad 101 or 1000 TOTAL $0.00 No operator action required as the PINpad scrolls the three display messages to the left. The first message is the total amount of the sale.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 73 Please wait as the terminal communicates with the host computer. RETURN XXXXXX When the transaction is approved, the printer prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 74 (MERCHANT AGREEMENT IF RETURN) -Custom message COME AGAIN! -Date, day, and time of transaction -Response from host Date: 01/03/00 Day: Mon Time: 12:00P Response: RETURN XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 75: Authorization Only

    Please wait as the terminal communicates with the host computer. APPROVED XXXXXX When the authorization is accepted, the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 76 Please wait as the terminal communicates with the host computer. APPROVED XXXXXX When the authorization is approved, the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 77 (MERCHANT AGREEMENT IF RETURN) -Custom message COME AGAIN! -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P -Response from host Response: APPROVED XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 78: Ticket Only (Offline)

    Key in the amount of the sale without the decimal, then $0.00 press [ENTER]. INVOICE NUMBER? Key in the guest check and press [ENTER]. (This is an optional prompt.) (optional)     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 79 ENTER SERVER ID Key in the Server ID (up to four alphanumeric characters) and press [ENTER] OR simply press [ENTER] to skip this field. (optional) (This is an optional prompt.) LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 80 Auth Only transaction and press [ENTER]. ACCEPTED XXX When the transaction is accepted, the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 81 (MERCHANT AGREEMENT IF RETURN) COME AGAIN! -Custom message Date: 01/03/00 Day: Mon Time: 11:00A Response: ACCEPTED XXX -Date, day, and time of transaction -Response from host TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 82: Void

    ENTER to confirm! Item #000 VOIDED! The transaction is voided and the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 83 (MERCHANT AGREEMENT IF RETURN) -Custom message COME AGAIN! -Date, day, and time of transaction -Response from host Date: 01/03/00 Day: Sat Time: 12:00P Response: VOID TKTO XXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 84: Review

    The review function includes a variety of options: Item Review, Totals Review for Card and Server ID totals (when applicable), Item Detail Report, and Totals Reports for Card and Server ID totals (when applicable). Reports can be displayed on the LinkPoint 3000 display panel or, if a printer is available, printed.
  • Page 85 The terminal displays the totals for the selected card. 10.00 BATCH TTL $ 200.00 The terminal displays the grand total for all cards (batch total). Press [CLEAR] to return to the READY message. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 86 SV TOTALS $ 10.00 If [ENTER] was pressed, the terminal displays the grand total for all operators. After reviewing the Server ID totals, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 87 Press the left [ ] key to select ITEM. ITEM DETAIL After printing stops, users can choose to print another PRINTING... report OR simply press [CLEAR] to return to the READY message. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 88 -Invoice #, Server ID Date: 01/02/00 Time: 12:30P -Date of transaction, time of transaction RESP: APPROVED XXXXXX -Approval code/response AMOUNT CASH TOTAL -Amounts 15.00 1.00 20.00 9.99 45.99 END OF BATCH     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 89 Press the left [ ] key to select TOTAL. (If BAR TABS are TOTALS TABS enabled) TOTALS After printing stops, users can choose to print another PRINTING... report OR simply press [CLEAR] to return to the READY message. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 90 -This section will print if ATM/Debit ITM ACCT# FOOD/BEV CASH service is enabled XXXXX 15.00 1.00 20.00 9.99 45.99 ====== ====== ===== ===== ==== TOTALS: $15.00 $1.00 $20.00 $9.99 $45.99     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 91 ===== ===== ===== the batch MC/VISA TTLS: 12.00 27.00 OTHER TTLS: 0.00 0.00 ===== ===== ===== TOTAL DINE : $ 27.00 The SPECIAL BREAKDOWN Summary Report is continued below: LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 92 ITM ACCT# FOOD/BEV CASH -This section will print if ATM/Debit XXXXX 15.00 1.00 20.00 9.99 45.99 service is enabled ====== ====== ===== ===== ==== TOTALS: $15.00 $1.00 $20.00 $9.99 $45.99     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 93 Press the right [ ] key to select BAR TABS. TOTALS TABS OPEN TAB REPORT After printing stops, users can choose to print another PRINTING... report OR simply press [CLEAR] to return to the READY message. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 94 -Tab (item) #, Card type, Server ID Acct: XXXXXXXXXXXX EXP DATE: 10/99 -Account #, expiration date RESP: APPROVED XXXXXX AMT: $ 50.00 -Approval code/response, amount END OF OPEN TABS     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 95 OR press [CLEAR] to return to the READY message. All server totals After printing stops, users can choose to print another PRINTING... report OR press [CLEAR] to return to the READY message. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 96 -Server ID, number of transactions, 0001 10.00 100.00 total amount 0002 15.00 150.00 0003 10.00 200.00 0004 20.00 350.00 ====== ======= ======= TOTALS: 55.00 800.00 -Grand total of all servers END OF SERVERS     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 97: Reprint

    [ENTER]. 001 SALE: $10.00 If the item number is found, the printer will print a duplicate receipt. After printing stops, press [CLEAR] to return to the READY message. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 98 (CUSTOMER AGREEMENT IF RETURN) -Custom message COME AGAIN! -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P -Response from host Response: VOID SALE XXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 99: Close Batch

    (This is an optional prompt.) Terminal displays several Please wait while the terminal communicates with the host messages computer. CLOSE 000000.00 After printing stops, press [CLEAR] to return to the READY message. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 100 TIME 11:00P -Date and time of close # ITEMS: XXX -Total number of items in batch RESP: CLOSE 00000.00 -Response from host, total dollar amount of transactions in batch     1999 LinkPoint International, Inc. LFRST23 Reference Manual...

  • Page 101: Appendix A-Prompts

    Please try the transaction again. CONNECTED! This message displays when the terminal connects to the host computer. CUSTOMER CANCELED The cardholder pressed [CLEAR] on the PINpad and canceled the transaction. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 102 This message displays when a zero amount is entered for credit card transactions. INVALID CARD NUMBER The cardholder’s account information transmitted to the host computer is not valid (i.e., sending incorrect magnetic stripe data).     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 103 An ATM/Debit sale cannot be performed without a PINpad. NO PHONE NUMBER The message displays when the primary host and/or the secondary host phone number(s) were not downloaded into the terminal. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 104 The entry method defining a purchase taken out of an establishment. TIP AMOUNT? The prompt requesting the total amount of the tip. TO SELECT PUSH ENTER Alternate display with the PREV NEXT NEW message.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 105 WAITING FOR PIN Prompts on the PINpad while it waits for the customer to enter his/her PIN. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 106: Appendix B-Troubleshooting Guidelines

    This appendix identifies some problems that may be encountered and the actions necessary to correct them. DISPLAY PANEL If the LinkPoint 3000 displays incorrect information, such as an MALFUNCTION unreadable message or nothing at all, it may have a power problem or be a defective terminal.

  • Page 107: Glossary

    Downloaded feature to establish the maximum amount of cash back allowed by the merchant. Close (Host Response) The batch was successfully closed and the transactions sent to the host computer. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...
  • Page 108 A type of cord with modular plugs for connecting a device to another device or outlet. Manual Transaction Transaction using account information entered from the keypad rather than automatic reading devices such as the cardreader.     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 109 Void A monetary transaction used to eliminate a prior “current batch” Sale. A receipt is generated to be included with that day’s drafts and tickets. LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

  • Page 110: Index

    INVALID ZIP CODE ..........99 Customer ID Number........... 104 Item................80 ITEM NOT FOUND! ..........99 Data ............... 104 DECLINED............. 97 Keypad..............9, 11 Dimensions .............. 11 definition ............104 Dine In -- Swipe ............49     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 111 91 definition ............105 PRINTING REPORTS..........83 TRANSACTION FEE ..........6 troubleshooting............97 TRY AGAIN ............100 Reprint..............93 receipt ..............93 Return............... 65 UNDEFINED CARD TYPE.........100 review............... 80 Unpacking..............3 Review     1999 LinkPoint International, Inc. LFRST23 Reference Manual...
  • Page 112 GLOSSARY UNREADABLE CARD ........100 warranty..............5 Weight..............11 Void ................. 78 Zontalk............26, 33, 36 WAITING FOR PIN PAD ........101 LinkPoint International, Inc.     1999 LFRST23 Reference Manual...

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