The Quality Of My Video Or Audio Is Poor; I Want To Set-Up Mi-Fi Or Cradlepoint; Hdmi (Tv Out) Does Not Work; What Ports Does The Iris X Use - ACN IRIS X User Manual

The quality of my video or audio is poor

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The IRIS X requires 384kbps minimum and continuous download and upload bandwidth for an optimal audio
and video experience.
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Bandwidth utilization is not adjustable.
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Perform a speed test at speed.acndigital.net to measure your current network speed.
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Fluctuation in speed or other devices on a customer's network can cause audio and video quality issues.
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A wired connection may produce a better audio and video experience than a wireless connection.

I want to set-up Mi-Fi or Cradlepoint

For the most reliable, consistent performance of the IRIS X, ACN recommends a wired Internet connection (DSL
or Cable Internet – minimum of 384K downstream and upstream). Mi-Fi and Cradlepoint use wireless technology
to access the Internet (3G/4G) which can be susceptible to congestion, low signal strength and other factors that
may degrade performance. For these reasons, ACN does not recommend or support using these technologies
although technically they may work with the IRIS X.

HDMI (TV Out) does not work

This is a future feature. There are certain TVs that may work at this time. ACN is working to expand this
capability going forward.

What ports does the IRIS X use?

The IRIS X communicates with the ACN network over UDP ports 5004-5007 and 5065.

IRIS X bandwidth requirement

The IRIS X default setting requires 384kbps minimum and continuous download and upload bandwidth for an
optimal audio and video experience. Bandwidth utilization is not adjustable.

The person I'm calling can't see me

The camera on the IRIS X has a privacy feature that allows the camera to be disabled. To enable the camera,
rotate the adjustment wheel located in the top center on the back of the video phone.
PIP – Pressing the PIP option during a video call can result in self-view only. Sequencing through the PIP options
will re-establish the far end video.
For optimal video calls, the subject on both ends of the video call should be well lit, meaning the light source
should be placed in front of the person illuminating their face.