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Table of Contents
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Summary of Contents for ACN FW
- Page 1 Home & Business Phone Features User Guide...
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Page 2: Phone Features
Welcome to ACN’s Home and Business Phone Features This guide will help you use your phone features and discover what they can do for you. You now have some great features available on your phone, ready to use . These include Call Waiting, Call Return, Call Forward Immediate, Call Forward No Answer, Call Forward Busy, 3-Way Chat and Call Back. -
Page 3: Table Of Contents
What’s Inside Avoid Missing Important Calls Calling Made Easy Who’s Calling? Fast Dialling Managing Your Calls Customer Service... -
Page 4: Avoid Missing Important Calls
Recall Anything else I need to know? Call Waiting is turned on and available to use for most new ACN connections. Once it’s on, it stays on unless you switch it off, but it won’t work during a 3-Way Chat. -
Page 5: Call Forward Busy
Anything else I need to know? Call Return is available to use on tone phones in most areas of Australia, but is not available for blocked calls. Applicable usage charges and normal call charges apply if you return the call. Call Forward Immediate Forward your home or office number to your mobile phone. -
Page 6: Call Forward No Answer
Call Forward No Answer When your phone is not answered, calls can be forwarded to most numbers in Australia. How do I use it? To forward all incoming calls when there is no answer Follow Prompts or Phone Number To set the destination and ‘time in seconds’ before the call is forwarded Follow Prompts or Phone Number Time in Seconds... - Page 7 To check what number is in a particular position in your ‘Selected Callers List’ 7 PIN Announcement Announcement Announcement List Position To remove a number from your ‘Selected Callers List’ 7 PIN Announcement Announcement Announcement Announcement List Position To remove all numbers from your ‘Selected Callers List’ 7 PIN Announcement Announcement...
- Page 8 To remove a setting from your ‘Time Period List’ 7 PIN Announcement Announcement Announcement Announcement List Position To remove all numbers from your ‘Time Period List’ 7 PIN Announcement Announcement Announcement Announcement To check which destination number and time is in one of your ‘Time Period List’...
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Page 9: Managing Your Messages
Changing your PIN and/or greeting The PIN can be changed at any time, and using a PIN from the phone is now optional. To change your PIN access the MessageBank Main Menu and: Press for the Setup menu, then Press for the PIN Change menu, then Press to change the PIN or... - Page 10 Knowing who’s called If a caller hangs up after your personal greeting, you can find out their number (if it’s not a blocked call or a silent number). Press for Main Menu Press for Mailbox Set-up Press for Mailbox Options Press for Hang Up Messages, then choose ON MessageBank will store up to 5 Hang Up Messages.
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Page 11: Calling Made Easy
Calling Made Easy 3-Way Chat Add another person to your call and have a 3-Way Chat. How do I use it? To put existing call on hold and make a new call Dial Tone Phone Number Wait for answer Recall Then to 3-Way Chat Dial Tone Recall... -
Page 12: Who's Calling
to some business numbers, Operator Assisted Services and international destinations and to phones on some other carriers’ networks. A maximum of five Call Back calls can be arranged at any one time. Call Back requires a tone phone, preferably with distinctive ring capability. Usage and call charges apply. -
Page 13: Calling Number Display
Anything else I need to know? Smart Ring is available on most tone phones with distinctive ring capability and excludes some cordless phones. If you want to identify calls from a certain area, just enter the area code. Before using this feature you must activate your PIN on your home phone. - Page 14 Blocking of calls is free. With Call Blocking you can choose to block your number for individual calls, so your details remain private. If you are calling from a ACN Home or Business Phone, dial 1831 in front of the number you wish to call.
- Page 15 When you take up a Multiple Number service, both your Basic Telephone service (Prime number) and second number (Auxiliary number) need to be pre-selected to ACN together. Multiple Number requires a tone phone with distinctive ring capability. You can access your Call Forwarding and Call Control on your second number via Remote Access.
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Page 16: Fast Dialling
Fast Dialling Abbreviated Dialling Store up to 8, 40, or 60 of your most frequently used telephone numbers and call these numbers by using a one or two digit code. You can include national and international long distance numbers. Abbreviated Dialling – 8 Number Memory Eight stored numbers can be retrieved by pressing one single digit code –... -
Page 17: Managing Your Calls
Managing Your Calls Call Control Bar certain types of outgoing calls (e.g. STD, international) to help control your call costs. Plus choose from a number of barring levels. How do I use it? To turn Call Control on To turn Call Control off To check if Call Control is on or off 3 3 # Announcement... - Page 18 Personal Identification Number (PIN) Use one PIN for Call Control, Call Forward Set The Time, Call Forward Selected Callers, Remote Access and Smart Ring. How do I use it? When you connect one of these PIN dependent features, you will be allocated a temporary PIN (matching the last 4 digits of your phone number) until you change it to a four digit number of your choice.
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Page 19: Customer Service
Customer Service 1300 881 778 Hours of Operation 7 Days: 8:00am to 8:00pm (AEST) For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent Representative, please visit acnpacific.com.au. acnpacific.com.au/myaccount At MyAccount you can also check your monthly usage, pay bills and... - Page 20 Contact Us Email: enquiries@acnpacific.com.au acnpacific.com.au Customer Service:1300 881 778 ACN Pacific Pty Ltd ABN 85 108 535 708 06/12 . MKT678...