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ACN IRIS V User Manual

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IRIS
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video phone
User Manual
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Summary of Contents for ACN IRIS V

  • Page 1 IRIS video phone User Manual ®...
  • Page 2 ® © 2010 ACN, Inc. All rights reserved. ACN and the logos of ACN are trade- marks and/or service marks of ACN, Inc. and may be registered. All other trademarks are the property of their respective owners. ACN, Inc. is continually improving/updating its software, which may result in screen shots in this manual not exactly matching the actual display on the product.

  • Page 3: Table Of Contents

    IMPORTANT SAFETY INSTRUCTIONS ....................7 SETTING UP THE PHONE ..........................8 CONNECTING THE VIDEO PHONE TO THE NETWORK ..............8 CONNECTING CONVENTIONAL PHONE TO YOUR IRIS V ...............8 SETTING UP THE PHONE VIA A MODEM .....................9 RECEIVING SOFTWARE UPDATES ....................... 10 GETTING THE BEST VIDEO IMAGE POSSIBLE .................. 10 GeTTING TO KNOW YOUR NeW PHONe ............
  • Page 4 ® Table of Contents eXTeRNaL VIDeO DISPLaY ....................27 CONTaCTS............................ 28 SELECTING AND DIALING A CONTACT ..................... 28 ADDING/EDITING A CONTACT ......................29 VIEWING CONTACT DETAILS ........................ 30 DELETING A CONTACT ........................... 30 USING CONTACT GROUPS ........................31 CaLL HISTORY ..........................32 VIEWING INCOMING, OUTGOING AND MISSED CALLS ..............

  • Page 5: Introduction

    TV. With its simple plug-and-play installation and intuitive user-friendly interface, the IRIS V is easy to use. If you have a question when using a feature of your new phone, simply select the on-screen Help option.

  • Page 6: Getting Started

    Getting Started ChapTer 2 Getting Started What you need To set up your IRIS V Video Phone, you need: • A high speed Internet connection (i.e., DSL, Cable, Fiber) with modem - 200 kbps upload speed • ACN Digital Phone Service...

  • Page 7: Important Safety Instructions

    ® Getting Started Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

  • Page 8: Setting Up The Phone

    WAN on the back of the IRIS V. Take the supplied power adapter for the IRIS V and plug it into a wall outlet or power strip. Insert the power jack into the port labeled DC Power on the back of the phone.

  • Page 9: Setting Up The Phone Via A Modem

    Setting up the phone via a Modem Connecting the Phone to the Network Note: If you have an ACN or a combined modem-router device, please follow these steps. Before installing your video phone, ensure your Internet is working. Unplug and turn off your modem for 5 minutes.

  • Page 10: Receiving Software Updates

    ® Setting up the Phone ChapTer 2 receiving Software Updates If you receive the onscreen message to the left while starting up or activating your video phone, your phone is ready to install a software update. Select Ask Me Later begin the installation right away or to delay the installation.

  • Page 11: Getting To Know Your New Phone

    ® Getting to Know Your New Phone ChapTer 3 Microphones Video Screen Camera Handset Speakers Keypad Getting to Know Your Phone Front View 1 Video Screen During a call, the video screen displays an image of the person you’re calling with your own image inset.

  • Page 12: Back View

    ® Getting to Know Your New Phone ChapTer 3 Video Audio Audio Out L Out R Phone DC Power Video and Phone Jack 4 LaN audio Output DC Power 5 WaN Back View 1 Phone Jack The Phone jack connects a cordless or corded telephone to the video phone. 2 DC Power The DC Power supply port connects to the power adapter.

  • Page 13: Keypad

    ® Getting to Know Your New Phone ChapTer 3 Soft Keys Navigational Keys Call and Call end Keys alpha-numeric Keys Keypad Soft Keys Soft Keys are programmed to enable various functions (e.g. Accept Incoming Call, Send to Mail, etc.) depending on the options available within a particular Menu/Screen.
  • Page 14 ® Getting to Know Your New Phone ChapTer 3 Status and Message Lights Function Keys Status and Message Lights Status Light – the left-hand light indicates that the phone is connected and ready for use. When you power on your phone, the light flashes during the start- up sequence.

  • Page 15: Navigating

    ChapTer 3 Navigating Navigating menus is very easy on the IRIS V. At the top of the keypad are three Soft Keys that correspond to the labels on the screen. These are called Soft Keys because their function will change depending on what screen you are on.

  • Page 16: Entering Text

    ChapTer 3 entering Text The IRIS V uses a method that is similar to that of a cell phone to enter numbers and letters. Fields where you enter a name, for example, will show “Abc” as the Input Type in the upper right-hand corner when you highlight the field.

  • Page 17: Making And Receiving Calls

    ChapTer 4 Making and Receiving Calls Dialing a Call The IRIS V enables you to make both video and audio-only telephone calls. With the Homescreen displayed, use the numeric keypad to enter your number or optionally: • Lift the handset and dial number.

  • Page 18: Making A Call From Your Contacts Or Call History

    ® Making and Receiving Calls ChapTer 4 Making a Call from Your Contacts or Call history You can place a call by selecting a number from your Contacts screen or Call History screen and selecting Dial. Contacts Navigate to your Contacts by selecting the Contacts icon on the Menu. Call •...

  • Page 19: In-Call Functions

    ® Making and Receiving Calls ChapTer 4 In-Call Functions During a call, you can: Set the call volume by pressing the up and down directional arrow keys. Mute Mute/Unmute your outgoing audio by pressing the key. The feature indicator light will turn blue to indicate it is enabled. Video Privacy Turn off/on the transmission of your video by pressing the key.

  • Page 20: Answering Calls

    ® Making and Receiving Calls ChapTer 4 answering Calls When a call comes in, you’ll hear the phone ring and see the screen display Note: You can change the ringtone the caller ID information of the caller (if not blocked by the caller). If the caller of your phone.

  • Page 21: Making An Audio Or Video Conference Call

    When using Video Conferencing, remember the following: • All three parties must be using an IRIS V during the call. • It can take up to three minutes for audio and video synchronization to fully tune.

  • Page 22: Answering A Call-Waiting Call

    ® Making and Receiving Calls ChapTer 4 answering a Call-Waiting Call When you are on a call and another call comes in, the phone alerts you by displaying an Incoming Call message. The screen also displays the following Soft Keys: • End &...

  • Page 23: Homescreen And Menu

    ® Homescreen and Menu ChapTer 5 Homescreen and Menu homescreen On the Homescreen, you can: • Make a speakerphone call by entering a number on the keypad and pressing Dial. or selecting • You can also make a speakerphone call by pressing Speakerphone, entering a number on the keypad, and pressing selecting Dial.
  • Page 24 ® Homescreen and Menu ChapTer 5 The Homescreen can be customized to display one of the images you’ve loaded to your phone as a wallpaper/background. Select the Settings icon from the Appearance Menu. Then select and use the right directional arrow key to navigate to the Display tab.

  • Page 25: Menu

    ® Homescreen and Menu ChapTer 5 Menu Note: You can make a speakerphone call while on the Menu screen by The Menu screen displays icons used to access key features of your phone. entering a number on the keypad and When you navigate to one of the icons, the title area displays the name of that or selecting Dial.

  • Page 26: Voice And Video Mail

    ® Voice and Video Mail ChapTer 6 Voice and Video Mail There are two ways to access your Voice and Video Mail: By selecting the Voice and Video Mail icon on the Menu. Mail By selecting the Soft Key option on the Homescreen. The bottom right portion of the Homescreen displays: •...

  • Page 27: External Video Display

    ® External Video Display ChapTer 7 External Video Display Note: Video Output must be used in conjunction with Audio Output. In other words, you cannot send video to an external device while your phone provides audio or vice versa. external Video Display To send your phone’s video and audio to an external device: Plug a composite video + audio cable into the Video and Audio Out ports on the back of your phone.

  • Page 28: Contacts

    Contacts Contacts Contacts is used to store and retrieve names, addresses, phone numbers and other details for the people you want to call. The IRIS V can store up to 500 contacts. On the Contacts screens, you can: • Select and dial a contact •...

  • Page 29: Adding/Editing A Contact

    ® Contacts adding/editing a Contact • On the Contacts screen select the Options Soft Key and use the directional New Contact Edit Contact. Press or Select. arrow keys to highlight The Overview tab displays. Enter name and number information. A contact must contain a name and at least one number.

  • Page 30: Viewing Contact Details

    ® Contacts ChapTer 8 Viewing Contact Details On the Contacts screen, highlight a contact. Select Options Soft Key and use the directional arrow keys to highlight View Contact. Press or Select. The View Contact screen displays the Overview tab with the information or select Dial.

  • Page 31: Using Contact Groups

    ® Contacts ChapTer 8 Using Contact Groups assigning Contacts to Groups You can use groups as a way to help organize your contacts. To put a contact into a group or groups: On the Contacts screen, select Options and use the directional arrow keys to highlight Edit Contact.

  • Page 32: Call History

    ® Call History ChapTer 9 Call History Call History displays a log of the last 50 calls. On the Call History screens, you can: • View incoming, outgoing and missed calls • Dial from your call history • Save a call to your contact list •...

  • Page 33: Saving A Call To Your Contact List

    ® Call History ChapTer 9 Saving a Call to your Contact List From the Call History screen, use the directional arrow keys to select an entry Options/ on either the All, Outgoing, Incoming or Missed calls tabs. Select Save to Contacts.

  • Page 34: Settings

    ® Settings ChapTer 10 Settings Settings enable you to configure and customize your phone. On the Setting screens, you can: • Configure your phone’s appearance • Configure display settings • Configure the keypad and sound • Configure network settings • Configure the date and time Configuring appearance From the Menu, use the directional arrow keys to select the Settings icon.

  • Page 35: Configuring Display

    ® Settings ChapTer 10 Configuring Display Use the right directional arrow key to move from the Themes tab to the Display tab. Select a brightness setting for your Screen. The resulting change will be visible as you highlight each option. Choose a Screensaver option.
  • Page 36 ® Settings Choose a Wallpaper. The wallpaper image selected displays on your Select Image Homescreen. Select the button and navigate to select one of the images loaded on your phone. A preview of the image you select displays. Remove Image •...

  • Page 37: Configuring Sound

    ® Settings ChapTer 10 Configuring Sound Sound From the Settings screen use the directional arrow keys to select press or Select. Select a Ringtone. This ringtone is used for all incoming calls except those from contacts for whom you’ve assigned a different ringtone. •...

  • Page 38: Configuring Network

    Also, be sure you are not on a video call. Select an IP setting for Get IP Address. Enter the appropriate information for the setting type you choose. For more complex settings, please contact ACN Technical Support at 888-414-1958 (U.S.) or 866-913-3445 (Canada).

  • Page 39: Configuring Date And Time

    ® Settings ChapTer 10 Configuring Date and Time From the Settings screen use the directional arrow keys to select Date and Time or Select. and press Region Time Zone. The zones available are determined by the Select a region selected. Time Date Formats.

  • Page 40: Administrator Settings

    ® Settings ChapTer 10 administrator Settings YOU ARE UNABLE TO ADJUST ITEMS IN THE ADMINISTRATOR MENUS. PLEASE CONTACT ACN TECHNICAL SUPPORT FOR ASSISTANCE at 888-414-1958 (U.S.) or 866-913-3445 (Canada).

  • Page 41: Digital Photo Frame

    ® Digital Photo Frame ChapTer 11 Digital Photo Frame The Digital Photo Frame feature enables you to copy photos between your phone and a USB device. You can also create albums for your photos and configure a slideshow to display photos on your phone as a digital photo frame. On the Digital Photo Frame screens, you can: •...

  • Page 42: Configuring A Slideshow

    ® Digital Photo Frame ChapTer 11 Configuring a Slideshow From the Digital Photo Frame screen, use the right directional arrow key to move from the Overview tab to the Settings tab. Configure Pictures Select the to use in your slideshow: Use Local Pictures •...
  • Page 43 ® Digital Photo Frame ChapTer 11 • Loop – determines whether the slideshow plays one time or repeats continuously: use directional arrow keys to select Loop. Press or Select. A checkmark appears. To deselect, press or Deselect. • Display Names –...

  • Page 44: Creating And Using Picture Albums

    ® Digital Photo Frame ChapTer 11 Creating and Using picture albums From the Digital Photo Frame screen, select Local Images. Create a new album Options/New Album. Use keypad to enter an album name. by selecting Delete Getting to Know Your New Phone: Entering Text. to backspace;...

  • Page 45: Viewing Pictures On Your Phone

    ® Digital Photo Frame ChapTer 11 Viewing pictures on Your phone From the Digital Photo Frame screen, use the directional arrow keys to select Local Images or Select. button. Press The Local Pictures screen displays. Use directional arrow keys to scroll through pictures.

  • Page 46: Loading Your Own Pictures

    You do not need to be on the Local When the message “Copy complete” is presented, remove the USB. Pictures screen to insert your USB drive. Note: You can store up to 500 pictures on the IRIS V.

  • Page 47: Copying Pictures To Usb

    ® Digital Photo Frame ChapTer 11 Copying pictures to USB There are two ways to copy pictures from your phone to your USB drive. Options/Copy to USB. From the Local Images screen select • A screen displays showing all the images on the phone. •...

  • Page 48: Viewing Usb Pictures

    ® Digital Photo Frame ChapTer 11 Viewing USB pictures From the Digital Photo Frame screen use the directional arrow keys to select USB Pictures or Select. The USB Pictures screen displays. button. Press Use directional arrow keys to scroll through pictures. To view picture details, use directional arrow keys to select an image.

  • Page 49: Information And Help

    Information and help You can use the Information screen to easily view the name and phone number for your IRIS V, as well as other technical details. You can also ac- cess in-phone Help information from this screen. From the Menu, use the directional arrow keys to select the Information icon and press or Select.

  • Page 50: Troubleshooting

    I cannot hear a dial tone • Plug the IRIS V directly into the modem or router. from the phone’s speakers. Getting Started: Connecting the Video Phone to Network. If you then hear a dialtone, there is a problem with the router.
  • Page 51 Unable to make call from phone connected to without phone connected to port. port. • Verify that the phone cable from IRIS V to conventional phone is securely connected. Getting Started: Connecting Conventional Phone to Your IRIS V • Verify that the phone is set to Tone dialing, not Pulse dialing.
  • Page 52 ® Troubleshooting ChapTer 13 Video problems Problem Solution The call is connected, but • Ask the other party to improve the lighting in the the other party’s screen is room. See Getting Started: Getting the Best Video dark and the sound quality Image Possible.

  • Page 53: Audio Problems

    ® Troubleshooting ChapTer 13 audio problems Problem Solution The call is connected, the • Increase the volume levels. See Settings: screen is visible, but there is Configuring Sound. no sound. • Have the other party confirm that their mute setting is off. •...

  • Page 54: Video Phone Features Code

    Assign a one-digit code (2-9) before dialing the numbers you call most often. *610 No Answer Timer Set the number of rings before Voice Mail picks up (maximum is 6). Voice Portal Access Access the ACN Voice Portal from your phone. ©ACN, Inc. 2009_US_DPS_QRG_PR_W_122909...

  • Page 55: Index

    ® Index answering a call ............................20 appearance ..............................36 audio-only ..............................20 audio output .............................. 12 audio problems,  troubleshooting background image, see wallpaper bad audio/video, see troubleshooting brightness ..............................35 buttons, see keypad call end key ..............................13 caller ID ................................ 17 call history ............................31–33 dialing from your call history ....................32–33 viewing incoming, outgoing, and missed calls ..............
  • Page 56 ® Index enable video privacy in-call functions ....................19 end key, see call end key entering text .............................. 16 errors, see troubleshooting ethernet cable ..............................6 external video display ..........................27 flash key ............................... 22 groups, see contacts: using contact groups help ................................. 15, 49 hold ................................
  • Page 57 ...................... 37 configuring network .......................... 38 setting up the phone ..........................8 connecting a conventional phone to your IRIS V ................8 connecting the phone to the network ...................8 getting the best video image possible ...................8 receiving software updates ........................8 slideshow ..............................
  • Page 58 ® Index Soft Keys ..............................13 software updates ............................9 sound, configuring, see also audio speakerphone ............................19 speakers ............................... 11 telephone, see conventional; telephone themes ................................. 34 time ................................39 time zones ..............................39 troubleshooting ..........................50–53 audio problems ............................ 53 general problems ..........................50 video problems ............................

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