Basic Hardware Troubleshooting; Troubleshooting Console Problems - High End Systems Hog iPC Handbook

Basic Hardware Troubleshooting

The following items describe basic troubleshooting for the Hog iPC console hardware. For
software troubleshooting, refer to the software manual specific to the operating system
(Wholehog 3 or Wholehog 2) you are using.
If you are experiencing trouble with your Hog iPC console, refer to the following table.
If the problem persists, contact High End Systems Support at 800.890.8989 or
support@flyingpig.com.

Troubleshooting Console Problems

Problem
The console does not boot
No DMX output
No Timecode Input
Only one monitor is working
The touchscreen functions appear
on the wrong monitor
MIDI is not functioning
Starts with the wrong version of
Hog PC software
No intensity control on fixtures
Hog iPC Handbook
• Check the AC power switch at the back of the console is ON. Press
the computer power button
• Check that monitors are plugged in, hooked up and turned on.
• Check the Hard Drive LED on the back to see if it is flashing during
the bootup.
• Check that the keyboard and mouse are connected to the correct
PS2 slots.
• Check that fixtures are properly patched in Hog 3PC or Hog 2PC.
• Turn the AC power switch at the back of the console to OFF, wait 10
seconds and turn it back on.
• Look for DMX indicators on fixtures or with a DMX tester.
• Check that timecode is properly enabled in Hog 3PC or Hog 2PC.
• Turn the AC power switch at the back of the console to OFF, wait 10
seconds and turn it back on.
• Confirm timecode source is valid with a timecode tester.
• Check that monitors are plugged in, hooked up, and turned on.
• Use the Swap Touchscreens button in the Hog iPC Configuration
Panel
• Check that MIDI is properly enabled in Hog 3PC or Hog 2PC.
• Turn the AC power switch at the back of the console to OFF, wait 10
seconds and turn it back on.
• Confirm MIDI source is valid with a MIDI tester.
• Watch for indication of MIDI IN or OUT on LEDs on back of the
console.
• Open the Hog iPC Configuration Panel and select the desired
version of Hog PC.
• Confirm the Grand Master fader (usually master #1) is up.
• Confirm the master for the cuelist is up.
• If fixtures are in the programmer or editor, turn off the Blind function.
• Check to ensure intensity values are not parked.
Maintenance and Troubleshooting
Suggestion(s)
to boot the console.
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