ENIGMA II Programming Manual page 20

TROUBLE: After proper IP configuration receiver events are not coming through IP.
SOLUTION: Don't forget to allow used ports in rooter (Port forward menu in rooter).
TROUBLE: Event names are missing, or not correct in receiver display.
SOLUTION: Because of the new functions there might be new menus and events in
receiver, so receiver language should be updated regularly (see Firmware upgrade).
TROUBLE: There are strange internal messages in receiver with 0000 client account.
SOLUTION: It is possible that any of the external device (alarm control panel) has 0000
client account. Never use 0000 client account in alarm control panel side.
TROUBLE: There is Fault call on telephone line card message on display.
SOLUTION: Basically it is not error, it means only that the format of communication has
some problem at alarm control panel side, ENIGMA II can't understand properly. By
means of proper communication format the problem is solved. If the alarm control panel
can't use appropriate communication (especially with old panels), please consult with
your distributor about modifying receiver handshake settings.
TROUBLE: Wrong received events data.
SOLUTION: If the telephone line has lots of noises, or low level (for example: GSM), it
may occur. The receiver converts all 'A' hexadecimal character to '0' character.
TROUBLE: No event comes through radio channel to radio receiver card.
SOLUTION: Check that the receiver ID used in radio transmitter is suitable for the
receiver identifier settings in ENIGMA II RC card.
TROUBLE: The receiver unit freezes because of any external reason.
SOLUTION: With F3 (UTIL) / F3 (RESET) / F3 (RESET) buttons there might be
software restart, if it is not working restart with hardware reset button (backside).
TROUBLE: The receiver sends events continuously to PC software without any reason.
SOLUTION: Memory reset of the receiver should solve the problem with F3 (UTIL) / F3
(RESET) / F2 (MEMORY) buttons.
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