Troubleshooting - ENIGMA II Programming Manual

5. Please execute the required settings in EniTerm software.
Note: The software functions are shown in EniTerm help menu.
6. Click to Communication / Write Data menu to send the modified settings to receiver.
Note: Before reading LC telephone line card data, you should select number of the line
card in the pop-up window.
Note: During data reading (and sending) CPM firmware version can be checked.

5. TROUBLESHOOTING

TROUBLE: Any abnormal operation in functions during the usage of the device.
SOLUTION: Firmware upgrade with the newest firmware file usually solve these kind of
problems (see Firmware update part in manual).
TROUBLE: Receiver unit restarts or freezes without any reason when touching device
housing or LCD display, or when push any receiver button.
SOLUTION: Receiver grounding is not connected (properly), so the electrostatic
charges causes these problems. Use the device only with appropriate grounding. Usage
without grounding may cause the device and it is not warranty problem.
TROUBLE: No connection between monitoring PC and receiver unit (COM ERROR).
SOLUTION: Check the cable plugging in PC side and in receiver side as well. In
monitoring PC Control Panel / Hardware / Device Manager application you can check
which COM port appears / disappears in device list during plug / unplug ENIGMA II
cable. Please check whether COM port setting is correct in monitoring software.
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