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information in your IBM documentation. If you suspect a software problem, see the
documentation, including README files and online help, that comes with the
operating system or application program.
Most IBM server products come with a set of diagnostic programs that you can use
to help you identify hardware problems. See the troubleshooting information in your
IBM documentation for instructions on using the diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that you
need additional or updated device drivers or other software. IBM maintains pages
on the World Wide Web where you can get the latest technical information and
download device drivers and updates. To access these pages, go to
http://www.ibm.com/pc/support/ and follow the instructions.
Calling for service
If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the IBM
HelpCenter
v Problem determination - Trained personnel are available to assist you with
v IBM hardware repair - If the problem is determined to be caused by IBM
v Engineering Change management - Occasionally, there might be changes that
The following items are not covered:
v Replacement or use of non-IBM parts or nonwarranted IBM parts. All warranted
v Identification of software problem sources.
v Configuration of BIOS as part of an installation or upgrade.
v Changes, modifications, or upgrades to device drivers.
v Installation and maintenance of network operating systems (NOS).
v Installation and maintenance of application programs.
Refer to your IBM Statement of Limited Warranty for a full explanation of IBM
warranty terms. Be sure to retain your proof of purchase to obtain warranty service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from 9:00
a.m. to 6:00 p.m.
Note: Response times vary; may exclude some holidays.
In addition, you are eligible for IBM Start Up Support for 90 days after installation.
This service provides assistance for:
v Setting up your network operating system
v Installing and configuring interface adapters
v Installing and configuring network adapters
Please have the following information ready when you call:
v Machine type and model
®
48
™
IBM
TotalStorage
FAStT700 Fibre Channel Storage Server: Installation Guide
®
. The following services are available during the warranty period:
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
are required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make selected Engineering Changes (ECs) available that apply to your
hardware.
parts contain a 7-character identification in the format IBM FRU XXXXXXX.
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