Dell Remote Console Switch User Manual page 164

What can I do if I
cannot log into the
RCS using Active
Directory
authentication? How
do I troubleshoot the
issue?
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154 LDAP Feature for the RCS
Troubleshoot as follows:
• If no domain name is specified, the local database is
used. To login when AD authentication isn't working,
use the default local admin account.
• Ensure that you have checked the Enable Active
Directory checkbox (RCS Software) or the Use LDAP
Authentication checkbox (on-board web interface) on
the RCS Active Directory configuration page.
• Ensure that the DNS setting is correct on the RCS
Networking configuration page.
• Ensure Network Time Protocol is enabled on at least
one server specified on the NTP panel.
• Ensure that you have uploaded the Active Directory
certificate from your Active Directory root CA to the
RCS.
• Check the Domain Controller SSL certificates to
ensure that they have not expired.
• Ensure that your "Remote Console Switch Name",
"Root Domain Name", and "RCS Domain Name" match
your Active Directory environment configuration.
• Ensure that you use the correct user domain name
during a login and not the NetBIOS name.
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