Call Parking; Parking A Call; Application Map - AMX SIP Communications Gateway CSG-500 Operation/Reference Manual

Telephone System Configuration

Call Parking

Call Parking is an CSG feature which allows a user to place a call on hold so that it can be taken off hold from
another extension. Click the Call Parking tab from the Call Features page to configure this feature. The Call
Parking page gives you the ability to define the call parking options which will enable use of this feature.
FIG. 52 Call Parking Preferences
The following options must be configured to enable call parking.
Feature Codes & Call Parking Preferences Options
Extension to Dial
to Park a Call
What Extensions
to Park Calls On
Number of
Seconds a Call
Can Be Parked

Parking a Call

You can park a call using either an analog or VoIP phone. To use an analog phone, hit the flash button, or
quickly press the hook switch, wait for a dial tone, then dial the extension (700). With a VoIP phone, initiate
the transfer, dial the call parking extension (e.g. 700), then complete the transfer (such as by pressing send).
The method using a VoIP phone will vary depending on the phone.
At this point, the CSG will prompt you with a number. The number it prompts you with is the number from the
pool specified. This is the number that can be entered to retrieve the call. To retrieve the call, pickup a phone,
and dial the parking number that was previously specified by the CSG prompt. The amount of time that the
call remains parked is determined by the number of seconds specified. If the call is not retrieved in this time,
the call will be redirected to the user that originally parked the call.
To properly park a call, you must use attended transfer functions. Using a blind
transfer function will not provide the parking number to the person parking the call.
This makes recovery of the call impossible, except for the fall through timeout.

Application Map

The Application Map tab gives you the ability to define a keypress sequence which will execute a specific
application, along with the application's arguments. One example of using this feature would be to allow the
caller or callee to playback a specific sound file on demand when pressing a predefined key sequence. Click
New Application Map to define a new application map.
FIG. 53 Application Map
58
Specify the extension to call when transferring a call to hold or the
"parking lot".
The extensions specified here will be the "parking lot"
designations for the calls you place on hold. The call on hold will
be retrieved by dialing one of these extensions.
The number of seconds a call can be placed on hold. After the
time has elapsed the call will ring the originating extension.
CSG SIP Communications Gateway Operation/Reference Guide