Music On Hold - AMX SIP Communications Gateway CSG-500 Operation/Reference Manual

Telephone System Configuration
To create a ring group, use the following procedure.
Define the Name of the group. The name can be any mnemonic such as Sales or Technical Support.
1.
Specify an extension to associate with the ring group. This is the extension that can be dialed to ring all
2.
members of the group simultaneously or in order of listing.
Go to Options, General Preferences to see which range of numbers have been
specified for ring groups.
Choose the members of the ring group from the Available Users list. Click on a user extension or trunk,
3.
and then click the arrow pointed at the Ring Group Members list to transfer. Select a user extension or
trunk in the Ring Group Members list and then click the arrow pointing toward Available Users to
transfer the selected item back to the list. Click the double arrow symbol to transfer all group members
back to the Available Users list.
Choose a ring group strategy from the Strategy drop-down list. You can choose either Ring All which
4.
will ring all phones in the defined group simultaneously, or Ring Order which will ring phones in
sequence determined by the order of the users or trunks in the group.
Specify the number of seconds that each phone (or all phones) should ring before ringing the next phone
5.
in order.
Lastly, determine which action you want the system to take if no one answers the call. You can either
6.
direct the call to the voicemail of a user, go to an IVR menu, or end the call.

Music on Hold

Music on hold is the music played to individuals on hold or during conference calls while conference members
are waiting for the call to begin. The CSG comes with a default group, or class, of sound files which can be
used for music on hold. Click Music on Hold and then select the default class to see the list of default sound
files.
FIG. 26 Music on Hold
If you think the default music is acceptable, but you'd like to give your system a more customized feel, you
can also upload your own music or sound files. Each file uploaded must be less than 10 megabytes, in 8KHz
mono, and in ulaw, alaw, g722, or gsm format.
Click New MOH Class to create a new label for a new group of music on hold files. Select the newly created
class from the Music on Hold list, and then use the upload form to upload new music on hold files to the list.
Once you have uploaded your files, click Apply Changes to make the files available. You can now use them
for call queues, parked calls, conferences, etc.
34 CSG SIP Communications Gateway Operation/Reference Guide